5/5
GoogleGreat place if you're selling/buying property. The staff are wonderful and go above and beyond to ensure your experience is as stress free as possible ! Would highly recommend. 😊👍 …
Trusted Agent profile · Wakefield
William H Brown Castleford reviews in Wakefield
★★★★★
1,358 reviews across 3 platforms
10 Bank Street, Castleford, WF10 1HZ, Wakefield, WF10 1HZ
William H Brown's office in Wakefield, at 10 Bank Street, is rated 2.4 out of 5 across 1,358 reviews on three platforms, including 169 Google reviews rated 4.4.
Reviews
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAwful from the start
Awful from the start! Shocking Communication, terrible attitude towards customers and tried to over charge us. We even had to contact directors as the branch was not communicating. A regional manager called and said they would email to confirm they would carry out what they promised. The email was not forthcoming and then we could not contact this person again. AVOID!
1/5
TrustpilotPathetic agency.
Ignored my enquires, never called back when I was assured they would. Also led round houses and applied for said houses only to find that they’d already been let when I came to paying the holding deposit. Constantly disappointed with their lack of communication and clarity. Their only success was leading on stressed out students.
5/5
Trustpilotwilliam h brown clacton on sea branch…
william h brown clacton on sea branch If you are looking for a professional and friendly agent I would highly recommend them. James Robert and Michelle recently sold my mothers house, from the first phone call to the last they were excellent. The Clacton office have a great team
5/5
GoogleWilliam H Brown Castleford have helped a huge amount during our process in buying our home. As first time buyers we weren’t sure on a few things, however any queries we had, we didn’t hesistate to give them a ring. They answered clearly and gave great advice a long the way. We would really recommend using their service.
1/5
Trustpilothigh pressure sales tactics
Using high pressure sales tactics to sell property,speak to a sales advisor asking how much the morgage is as part of a question & answer process.Then after a few weeks of property being listed constantly asking to lower price coming out with all sorts of pure BS to why you should,not suprisingly to get the 2+% comission only my opinion obviously.
1/5
TrustpilotAVOID AVOID AVOID
I wish I had read the Trust Pilot reviews. Absolutely terrible service. They are so unhelpful and will only speak to you when they are chasing your money. Completely incompetent and condescending, patronising staff. Despite their multiple mistakes, instead of owning up and apologizing, they try to shift the blame to you. Extortionate fees for unreliable and terrible service. AVOID.
1/5
TrustpilotAwful customer service and greedy…
Awful customer service and greedy landlords asking tenants to offer more rent to secure a small run down property. After reading the reviews I feel like I’ve dodged a bullet. Relieved.
5/5
TrustpilotLizzie Allen (stalham)
Lizzie Allen (stalham)helped us all the way through. I would recommend dealing with her to make your experience as stress free as possible. She kept us informed regularly and replied to all our question and phone calls ASAP.
5/5
TrustpilotI sold my house with the team at the…
I sold my house with the team at the mexborough branch and all the staff were very helpful and friendly every time I called them with any questions they were always happy to answer them
5/5
TrustpilotAnother sale
Having just completed a sale it’s fair to say the team at WH Brown in leicester have again been helpful, supportive and professional. Full credit to fir the Manager Rob Anderson who holds them all together and ensure customers get all the help that can be Provided.
1/5
TrustpilotI received a very poor service by all…
I received a very poor service by all the staff, in the purchase of my home with little or no communication. I wasn't even provided a courtesy phone call or email that the sale is now complete. I experienced underhand sales techniques. I do not recommend this Estate Agent for either buying or selling your home.
5/5
TrustpilotThe mortgage advisor Theresa
The mortgage advisor Theresa of the Welwyn Garden city Branch could not do enough for me. Went Above and beyond to secure me a great mortgage deal and communication was faultless. Great details to Customer service in these challenging time. Highly recommended if looking to get on the property ladder or to remortgage.
1/5
TrustpilotCalled the norwich office last may to…
Called the norwich office last may to arrange to view 2 houses. The guy on the phone quizzed me about the areas I was looking at as he didnt want to waste his time with me. I bought a house a month later through another estate agent. Far too aggressive and contemptuous.
1/5
TrustpilotWouldn’t let us view properties
Shipley branch wouldn’t even let us VIEW any properties that they had for sale without an AIP. Fair enough qualifying an offer but not letting us view anything was embarrassing. The buyers of today are the sellers of tomorrow and I certainly won’t be selling with William H Brown
1/5
GooglePoor! I left 3 voicemail messages asking them to contact me regarding a property I have seen! No phone calls, Nothing! Zilch! NADA! I pity the seller of the property I have seen.. I might end up knocking on the door or posting a message at this rate!
1/5
TrustpilotNo communication
As a landlord these agents are almost impossible to get hold of. Emails go unanswered so problems drag on for weeks. The hotline is always busy and I gave up trying after several hours wasted. Avoid like the plague.
5/5
TrustpilotFantastic company to deal with
Fantastic company to deal with, Charly and Cameron are really helpful and always get our properties let quickly and find great tenants. Would recommend to anyone.
1/5
TrustpilotI tried to sell our house through…
I tried to sell our house through william h brown . They over valued and sent us viewers that had not even put there own house on the market and had no money to proceed. After selling through another agent I am finding them very unhelpful by not even allowing me to view houses on their books.
5/5
TrustpilotFantastic service
Elliot gave us fantastic service as our mortgage broker. i cannot praise him enough. He communicated brilliantly and always helped and advised us on any questions we had, no matter how weird or wonderful.Our house move happened due to Elliot and all his hard work and we can't say thank you enough.
5/5
GoogleWould like to thank William H Brown staff at the Castleford agents. In particular, Rachel and Sinead who have made buying our first house easier than we could have imagined. From end to end, they have managed the process brilliantly. Thank you both so much for all the work you have done!! James and Chloe
3/5
GoogleCustomer service good at times but it was extremely hard to get hold of anyone via the telephone . I got the viewing booked in fine but then when it came to making offers I was having to call over and over . It wasn't easy .
1/5
TrustpilotSuch poor service
Such poor service. Do not use. I wish I had asked around before appointing them. I’ve later been told of bad experiences from many people.
5/5
TrustpilotWas contacted by brian about a flat and…
Was contacted by brian about a flat and offered as first person to go and view it. He did an amazing job. Was very friendly and polite, talkative and very professional. We accepted and he got things done so quick. Very happy with my first home experience. No stress.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about William H Brown Castleford
How many reviews does William H Brown Castleford have?
William H Brown's Wakefield office has 1,358 reviews across three platforms: 169 on Google, 1 on Yell (across the whole business), 1,188 on Trustpilot (across the whole business).
What is William H Brown Castleford's rating?
William H Brown Castleford is rated 2.4 out of 5 across all 1,358 reviews, and 4.4 out of 5 on Google from 169 reviews.
Where is William H Brown's Wakefield office?
William H Brown Castleford, 10 Bank Street, Castleford, WF10 1HZ, Wakefield, WF10 1HZ.
