Richard Kendal Normanton and Pontefract reviews in Wakefield

★★★★★ 1/5

Trustpilot

Do not rent via this agent

I totally agree with other renters providing feedback - do not use Richard Kendal if you are a renter. I was also told that the rental agreement would be for 6 months but it would be extended once they were aware I paid my rent every month. Having moved in because I was given notice from another landlord who needed to sell that property I was not impressed that 3 months into the lease I was informed that the landlord had decided to sell the property- no reason given. The state of the house was horrendous, there was so much work needed doing it was no surprise the landlord decided to sell rather than fix up the house. The mould and damp had such an effect on our lives, my daughter ended up seriously ill and the cat died due to breathing in the horrendous damp that was left when the previous tenants moved out. I frequently asked for issues to be resolved, the maintenance man (from RK) would turn up with less than the required 24 hours notice, the landlords contractors turned up with no notice. When I complained I was informed that landlords can do what they want and renters have no say (but was informed in slightly different words).Being informed I was going to be evicted and taken to court was a disgusting way to treat renters who have paid full rent and improved a property, even though I informed RK when I would be moving out. Do not believe any communication from the staff at Richard Kendall. They lie and then become defensive and bully you. Even after I explained that their behaviour left me feeling suicidal they continued lying and bullying and even said that by making complaints I was making the staff mentally ill!!!Having seen the reviews on this site I am quite aware that RK will respond in a negative way. RK did not respond to the request from the TDS asking for my deposit to be released- no mention that they were deducting funds because I had left the house in a mess or not paid the rent - just nothing. Over a month I had to wait for the full deposit to be returned to me. Because they the landlords went to court to have me evicted I have had to wait over a month after moving out to hear that the court has dismissed the hearing and I have no fees to pay, even though they requested that I pay the fees.All I will say is if you want to rent go elsewhere. If you do rent through RK know your rights, Human Rights Act, Housing Laws, who your MP is and how to contact the various Ombudsman teams, and when it comes to leaving ensure you have evidence of everything to show to the court and TDS- it certainly helped me as I provided the proof to the court and TDS to show how bad RK are as a letting agent.

P · 21 January 2022

★★★★★ 5/5

Trustpilot

Sold our old house and bought our new…

Sold our old house and bought our new one through Richard kendalls about 2 years ago, I couldn't thank them enough I basically sat back and let them get on with it, all the staff were so helpful, special mention to mandy at the ossett branch I was kept upto date and she/they did all they could to prevent us losing our dream home. So much so I listed my late father's house with them, again a stress free experience, from the initial valuation by Danny to the brochure and advertising I can't recommend them enough

Darren · 20 January 2022

★★★★★ 5/5

Trustpilot

Very friendly and professional staff

Very friendly and professional staff, who answer any queries promptly and are always available. They are always up-to-date with the situation and kept us fully informed of the arrangements.

Daphne · 26 October 2023

★★★★★ 5/5

Trustpilot

Highly Recommend

Extremely helpful from the valuation right through to completion. Sarah kept us fully informed every step of the way. Would definitely recommend.

Donna · 10 February 2023

★★★★★ 5/5

Trustpilot

Karen Preece

Very good service from `Karen Preece. Kept us upto date regularly each step of the way. Was very polite and courteous.Thank you Karen for all your help

Nasir · 2 August 2022

★★★★★ 5/5

Trustpilot

Helpful and cordial

Amanda Pontefract office dealt with my purchase. She was always helpful and cordial.

Susan · 24 August 2024

★★★★★ 5/5

Trustpilot

Great buying experience

Amanda, Jo and the team at Richard Kendall (Wakefield branch) were absolutely amazing. They were very attentive, communicated well and made our first-time buying experience an easy one. If/when we sell or buy again we will definitely be using Richard Kendall again. Thank you team!

Charlotte · 1 April 2022

★★★★★ 5/5

Trustpilot

LIZ was great!

LIZ was great during our sale process, always keeping in touch. Great company to sell through.

Kathryn · 29 June 2024

★★★★★ 5/5

Trustpilot

Amanda was very professional and kept…

Amanda was very professional and kept us updated all the way through the process. Highly recommend.

Stephanie · 6 July 2023

★★★★★ 1/5

Facebook

When you contact them within an hour of a property going on the market and they say they are not viewing till end of Aug then then move the viewing 4 times. The say you can’t complete until November at the earliest as the house is in exchange scheme. When asked directly if they would sell before you get told NO. Then the agent rings to say they have sold it after a viewing ( which you have been told they can’t do) Sorry they mislead, misinform and have no idea about the client or the chain. Avoid at all costs !!!

Marc · 2 September 2021

★★★★★ 5/5

Trustpilot

Would recommend for a friendly/great…

Would recommend for a friendly/great service. Amanda was mega and helped make a smooth sale

Paul · 27 July 2023

★★★★★ 5/5

Trustpilot

Excellent 5 star service!

We cannot fault the service that Richard Kendall Estate Agents provide. Amanda & Joanne from the Wakefield branch kept us up to date every step of the way and we would not hesitate recommending Kendall's to anyone else. We wouldn't use anyone else!

Andrea · 23 May 2022

★★★★★ 5/5

Trustpilot

House sale

Felt i had to leave a 5 star review of the outstanding customer service i received from shireen smith & catherine kilbride.Their attention to detail was second to none,i was kept fully informed & up to date throughout the whole process making it seem effortless(well is was for me!).Thanks again, i wont hesitate to use your service again if needed.

Andy · 5 October 2023

★★★★★ 5/5

Trustpilot

Great Experience!We have just had the privilege of…

We have just had the privilege of dealing with Kendalls again this time as a buyer . We found them so professional so swift and so responsive it was a very positive experience at a time when most services in most sectors are dreadful . How refreshing . Karen Majiewko in particular has been excellent. An absolute asset to her employer who should look after her well !Thank you

David · 10 January 2023

★★★★★ 5/5

Trustpilot

I have recently made a purchase through…

I have recently made a purchase through Richard Kendall. In the negotiations Catherine and Shireen always responded very quickly and kept us well informed. They were a pleasure to deal with.

Mr · 13 July 2023

★★★★★ 5/5

Trustpilot

Jessica & Issac helped make our move…Recent house move

Jessica & Issac helped make our move into our rental home as smooth & seamless as possible.Very approachable & nothing was too much trouble.

Sheena · 20 December 2023

★★★★★ 5/5

Trustpilot

House purchase

We bought our house through Richard Kendall Wakefield. Liz looked after the sale start to finish and she was fantastic. She called me every week to update us even if there wasn’t much of an update. We wouldn’t hesitate in recommending Richard Kendall they have been fantastic.

Rachael · 12 June 2024

★★★★★ 5/5

Trustpilot

Liz and Joanne provided great service…

Liz and Joanne provided great service during the selling process, ensuring we were updated on a regular basis and also chasing solicitors / buyer for updates.Would highly recommend.

Joe · 4 September 2023

★★★★★ 5/5

Trustpilot

I've used other agents in the past but…

I've used other agents in the past but Kendalls were helpful every step of the way. They followed up and kept us informed off progress.

Stephen · 13 June 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service from valuation through to completion. Constantly kept everyone informed and were always on hand to help. Special thanks to Alison and Lucy

Jacob · 9 June 2022

★★★★★ 5/5

Trustpilot

Great experience

I purchased a property through Richard Kendall and I have nothing but praise for them. I had Shireen looking after us throughout. Making the whole experience, as a first-time buyer, clearer and stress free. Thank you.

Isaac · 11 December 2022

★★★★★ 5/5

Trustpilot

I sold my property through their…

I sold my property through their Wakefield branch and Joanne and Amanda were fabulous. Very supportive and always up-to-date with information. Extremely helpful. I would highly recommend.

Susan · 27 January 2022

★★★★★ 5/5

Trustpilot

Very good service,nothing was too much…

Very good service,nothing was too much bother and they kept me informed at every stage of the sale,it was a five star service

Alan · 24 November 2023

★★★★★ 5/5

Facebook

Amanda and Joanne couldn’t do enough to help us, they regularly updated us and had a very warm, friendly manner. We didn’t complete until moving day, but the correspondence with them on the day made everything run smoothly. Fantastic service from the first viewing until completion. Thank you!

Amy · 21 December 2020