Trusted Agent profile · Wakefield
★★★★★
831 reviews across 2 platforms
10 High Street, Normanton, WF6 2AB, Wakefield, WF6 2AB
Richard Kendal's office in Wakefield, at 10 High Street, is rated 4.7 out of 5 across 831 reviews on two platforms.
Tell us what you need and we'll put you in touch. Richard Kendal Normanton and Pontefract hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
5/5
TrustpilotI cant thank Suzanne and Donna enough…
I cant thank Suzanne and Donna enough for the fantastic service they gave my sister and I. We were kept informed and up to date every step of the way. I would highly recommend them and if we ever need an estate agent again I know we will definitely be back. Thank you ladies
5/5
TrustpilotJust bought my first house 🏠
Thank you so much for your lovely review, and congratulations on buying your first home. We are delighted to hear that Suzanne and Donna helped make the process feel easy and far less stressful, keeping you informed and answering your questions along the way. They both will be really pleased to know how much you appreciated their support. Wishing you every happiness in your new home.
5/5
TrustpilotGreat firm to employ
Great firm to employ, Shireen looked after us and she was always on hand to advise and answer questions. Sale went through quickly and efficiently
Thank you for the review.
5/5
TrustpilotThis is the first time I have rented…
This is the first time I have rented out my house and I would recommend Richard Kendall to anyone especially Jessica. She is professional and always keeps me informed of everything. She is very helpful and nothing is too much trouble. Thank you all at Richard Kendall for a professional service. Jason
5/5
TrustpilotWe have sold our house via Richard…
We have sold our house via Richard Kendall's who have been professional, courteous and kept us upto date on every eventuality. Special thanks to Karen Marijewko who was with us throughout the sale at the Wakefield branch. Would recommend highly if you looking to sell or buy a property.
1/5
TrustpilotTerrible communication
Looked at a house on a Tuesday then arranged a second viewing for the Saturday but never got confirmation so rang them just before we were setting off for the viewing to check and they said the house was sold we forgot to tell you. Thanks for nearly letting us travel 20 miles for something we couldn’t view, first time buyers but won’t be looking at any more homes they are involved with.The property was on Lindsay Avenue in Wakefield.The phone call was on Wednesday when I arranged the second viewing and apologies, forgot wasn’t the words they used but there was no inbound call to me to “advise that the property had been sold” and if you had contacted someone to cancel a viewing wouldn’t you leave a voicemail? Or attempt to call them again? So what I am saying is you forgot to call me, it’s nice if someone accepts responsibility rather than pretending they rang someone….
I am sorry you have found reason to complain regarding the service you have received, however I do have the follow comments to make regarding your post having had the opportunity to listen to the voice recording between yourself and our member of staff on Saturday morning,You booked in your second viewing of the property with a colleague on Thursday 13th January. The viewing was confirmed with you for Saturday 15th at 2:30pm. On Saturday 15th you contact our Wakefield office at 11:15am as you had not received our usual text reminder about the viewing. At this point a member of the weekend staff commented that we had attempted to contact you to advise that the property had been sold and that the viewing at 2:30pm could not go ahead.We certainly did not tell you that ‘we had forgot’. If you would like a copy of the recording then we are more than happy to send this to you. Please contact us directly on mail@richardkendall.co.uk.However I am sorry that we were unable to make contact with you to advise of the sale agreed. Should you wish to discuss this matter with us further then please do not hesitate to contact us.Update - Thank you for editing your review following our initial response. It is clear from our phone call with you that we have been unable to contact you to advise that the property had been sold and for this we do apologise. We are sorry that you feel you will not be able to peruse any properties marketed by us in the future, despite that all other correspondence with us had been dealt with promptly and efficiently. Again all our phones calls with you can be sent on to you for your information which confirms our view. Should you change your view please do not hesitate to contact us.
1/5
TrustpilotAbsolutely shocking service from…
Absolutely shocking service from Richard Kendalls in Horbury, we rented from them for 2 years and we have just handed back the keys. They will try to make your life as difficult as possible for tenants. When we raised issues with the landlord just showing up when he liked and sending dodgy "workmen" around we got told that we are not their clients but the landlord is their client and would not do anything about it.We also had an issue where the alarm system stopped working last Christmas and it was still not fixed when we left, usually this sort of thing would not concern me but when we have my baby in the house its pretty appalling, when we chased this with Richard Kendall they didn't seemed concerned for our welfare and didn't chase this with the landlord.Overall don't go with them they are not concerned over tenants safety or issues but just what the landlord wants.
We are sorry that you have felt the need to leave this review. We were aware of your concerns regarding the landlord and/or workmen attending the property without the required prior notice and this was discussed immediately with the landlord. All maintenance issues are reported to landlords as soon as we are made aware and it would appear that an alarm company was instructed to attend to your alarm. If you do wish to discuss your concerns further, we can arrange for a member of our Rental Department to give you a call.
5/5
TrustpilotRecommended
From the start to finish Sarah has been vary helpful and tried hers best to push the deal to go through. She has been very informative about the process and the way sale would happen, I felt like Richard Kendell as agency was competent from the start to the end. I would recommend their services to my friends and family.
4/5
TrustpilotThank you Karen Marijewko!
I would like to thank Karen Marijewko for all her help and for updating me with all the house stuff it was my first time buying a property most of the things I didn’t know what they were and Karen helped me a lot with it☺️Thank you Karen!!
5/5
FacebookMany Thanks to Elizabeth Cooke at Wakefield office. She checked in with me every week and kept me updated on everything regarding my purchase. A week on and we are all unpacked and ready for Christmas celebrations in our new home 🏠.
Thank you very much for your kind review of Elizabeth Cooke. We are so pleased that your purchase went smoothly with Richard Kendall Estate Agent and you are in your new home in time for Christmas. All the very best and Merry Christmas from us all.
5/5
TrustpilotThank you so much to the team at…
Thank you so much to the team at Richard kendals for finding me a very suitable client for a rental property.Especially Jess who has been dealing with the new clients who also said she had been exceptionally helpful . It was a flawless process and very professional.I would certainly use them again if needed.
5/5
TrustpilotVery professional and organized agency
Very professional and organized agency, great communication, highly recommend to everyone who want buy house quickly.
Thank you for leaving a review for Elizabeth.
5/5
TrustpilotThank you to Alice and Francesca
Thank you to Alice and Francesca for sorting out our rental property. Without all your help, we would have really struggled. Alice answered all our questions and was so helpful. Thank you
5/5
TrustpilotHouse purchase
Karen Marijewko was very professional and kept things moving throughout the process. Very happy.
Thank you for leaving a review for Karen
5/5
TrustpilotI would recommend Richard Kendall to…
I would recommend Richard Kendall to anyone wanting to buy or rent especially Jessica she was so helpful nothing was too much trouble she kept me informed on everything a brilliant estate agent to do business with my thanks goes to Jessica and all the team especially Jessica.Once again thankyou .Janet.
5/5
TrustpilotBig thanks to team at the Ossett…
Big thanks to team at the Ossett branch, especially Mandy, nothing was too much trouble and constantly kept me updated with the progress! Excellent service!
Thank you for the review
5/5
TrustpilotGreat team
Great team, always available to help with any queries.
Thank you so much for leaving a review.
5/5
FacebookWe had the pleasure of working with Liz to purchase our property, she is a brilliant representative of the company. Always kept us informed with what was happening. Brilliant customer service. If Liz is helping you buy you’re house you are in good hands! However, everybody else did also seem lovely, messages always got passed along, phones are always answered in a pleasant manor. Extremely happy overall :)
5/5
TrustpilotCatherine and Shireen were excellent…
Catherine and Shireen were excellent and a calming influence in what turned out to be quite a long process through no fault of RK estate agents. Whilst I hope I do not need to deal with an estate agent again having found our retirement forever home I would recommend them to anyone planning a move
5/5
FacebookYES 100% Elizabeth Cook was so helpful, professional and caring and she worked so hard keeping all parties updated on the current situation. Nothing was too much trouble at all and I would highly recommend Liz, she is fab...
Thank you so much for the kind words and recommendation for Elizabeth at our Wakefield office of Richard Kendall Estate Agent
1/5
TrustpilotRude Staff
Don’t bother trying to ring and change your appointment, only wanted a little later in the day so my partner could view also. (Still at 5 days notice) so not last minute. They will be extremely rude and tell you that you should just keep that booking and there would be no point in making another booking the following week when it suited the both as us as it will probably be gone. Hope it doesn’t go now and they get stuck with the property for longer. I wouldn’t suggest using these to rent out your house with that type of attitude from staff to potential clients. Shame I won’t use these again now as the next question I had for them was to book a viewing on a second property they had in Horbury also.
5/5
TrustpilotException service provided by Karen…
Exceptional service provided by Karen Marijewko. Despite issues with the buyer Karen was super efficient. Kept me updated at every stage of the process and went beyond expectations to ensure a protracted sale was completed. Would not hesitate to recommend her. A real asset to the company
5/5
FacebookRichard Kendall offer a service second to none. As a buyer both my partner and I have been super impressed,m with the regular updates and chasing of solicitors. Karen is an absolute credit to the company. Thank you
Thank you for taking the time to recommend Richard Kendall Estate Agent in particular Karen at the Normanton office.
5/5
TrustpilotOutstanding service
I sold my property via Richard Kendall and was absolutely delighted by the service provided.The communication was fantastic throughout and they worked tirelessly to get people through the door to view.Sarah Longden was particularly amazing. Always positive, friendly and accommodating which makes the whole home selling process, so much more bearable and stress free.Thank you guys! So much
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Tell us what you need and we'll put you in touch. Richard Kendal Normanton and Pontefract hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
