Trusted Agent profile · Wakefield
★★★★★
2,284 reviews across 2 platforms
12 Wesley Street, Castleford, WF10 1AE, Wakefield, WF10 1AE
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Wakefield, at 12 Wesley Street, is rated 3.8 out of 5 across 2,284 reviews on two platforms, including 300 Google reviews rated 4.7.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
5/5
TrustpilotOur dealings with Reeds Rains have been…
Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.
We're so happy to hear about your successful sale and that our service exceeded your expectations. We appreciate your kind words! Regards, Reeds Rains
5/5
Trustpilot5stars from me the team was very…
5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.
We're so glad to hear our team provided excellent support for your property sale and kept you well-informed throughout the process. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotDissapointing & Unhelpful
Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.
Hello Mrs Hesketh,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotI have recently sold my house with…Reeds Rains
I have recently sold my house with Reeds Rains of Wakefield in West Yorkshire. They provided a brilliant service. The head of sales Janet Higgins has been an absolute diamond throughout the process, going above and beyond what was required. Very pleased with them.
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were so pleased with the service you received, particularly the dedication and support provided by Janet Higgins. We value your feedback and will share it with the team.
5/5
TrustpilotGreat for first time buyers
Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.
1/5
Trustpilot***KEEP AWAY***
***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
4/5
TrustpilotPositive result with some bumps in road
Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.
5/5
GoogleI have used Reeds Rains for a few years now and i am always happy with the service they provide. Niamh has been amazing, she is very efficient!
Thank you for your lovely review, we are pleased to hear that you received a great service from Niamh.
5/5
TrustpilotPositive and enthusiastic approach
When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.
We are thrilled to hear about your positive experience. It's wonderful to know that you felt heard and understood during the initial assessment. We are also pleased to hear about Jeremy's dedication and commitment to achieving the best possible outcome for you. We strive to provide a welcoming and supportive environment for all our clients.
5/5
TrustpilotExcellent customer service
Neil and Mandy made the process of selling my house very smooth. (sold subject to contract at the min).They kept me informed and updated all the way through. Their customer service was excellent and i would definitely recommend them to others.
Thank you for your kind words. We are delighted to hear that you had a positive experience selling your home. We strive to provide exceptional customer service and are glad that Neil and Mandy were able to make the process smooth and efficient for you.
1/5
TrustpilotVery dissapointing experience with Reed…
Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.
We regret your disappointing experience. We aim to confirm sellers' readiness before listing and we are sorry this did not happen in your case, causing wasted time and money. We'll review our procedures to prevent recurrence. Thank you for your feedback. Regards, Reeds Rains
5/5
GoogleExcellent service from the Castleford Team. Chased and followed things up to ensure a smooth sale.
Thank you so much for your kind words! We’re delighted to hear that the Castleford Team were able to keep everything moving and ensure a smooth sale. We really appreciate you taking the time to share your experience.
5/5
TrustpilotUp to now,everything has been explained…
Up to now,everything has been explained clearly by all staff in a professional and friendly manner.
We're so glad our team provided clear, professional, and friendly explanations. We appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotThis is one of the worst estate agents…
This is one of the worst estate agents I have ever tried to deal with. They just completely ignore you. Sellers beware - find a decent agent to list your property with as these guys are useless!! Nottingham city branch. Radio silence and ignorance for 4 weeks!
We appreciate you bringing this to our attention. We're sorry to hear about the lack of communication and the negative experience. We'll investigate this issue to improve our service. Regards, Reeds Rains
5/5
TrustpilotA positive experience
A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
1/5
TrustpilotAVOID AT ALL COSTS!!
The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.
Hi Georgina,I am really sorry to read your review; we take customer satisfaction very seriously here at Evesham. Unfortunately we can’t find you on our system, please can you give me an email on: Antonia.Bowler@lslps.co.uk so I can help get to the bottom of this.Kind regards,Antonia Bowler - Marketing Assistant
5/5
GoogleWe sold our house in September 2020 and Rebecca and the team at RR Castleford were amazing at every step of the way. We had quite a challenging time frame to work to, and obviously with covid in the mix it did make things quite complicated. However everyone at RR couldn't do enough to help to make sure we were always up to date with how things were progressing, and constantly went over and above to ensure everyone was being chased to get the sale through. I would definitely recommend and I would definitely go back to RR again if we move in the future.
Alana, it has been a pleasure and we are pleased to hear that you are happy with our service. We hope you will be very happy in your new family home. Sending you our best wishes now and for the future. Rebecca
5/5
GoogleAbsolute 5 star customer service from Rebecca and the staff at Reeds Rains Castleford. We experienced major difficulties with our purchase due to the incompetence demonstrated by the sellers solicitor. Reeds Rains were determined to overcome this for us and worked tirelessly to make sure both buyer and seller were looked after throughout the entire process. The patience, perseverance and professionalism demonstrated from Rebecca throughout the transaction was to an extremely high standard and the level of communication from the estate agent to all parties was extremely reliable. Despite facing barriers and challenges with our purchase, through no fault of Reeds Rains, we cannot recommend the services of this estate agents enough and their customer first approach will always be appreciated. We would not hesitate in using Reeds Rains Castleford again for future endeavors, as the standard is top quality and you can tell the entire workforce care about their clientele. If I had to provide a brief summary of the team, the words would definitely be friendly, reliable, professional and exceed exceptions. Thank you Rebecca and the team!PositiveResponsiveness, Professionalism
WOW Jack, thank you for your very kind words, I think we both appreciate getting there in the end. Thank you to you for your perseverance and understanding in what was a VERY difficult situation. Thank you also for the very kind gifts you dropped off yesterday, very kind of you. We hope you and Nicole will be VERY happy in your new home. It has been our pleasure looking after you both. Best wishes from Rebecca & All @ Reeds Rains
5/5
GoogleJust recently sold my house through reeds rains and it was the most stress free sale ever all thanks to jack! Jack was our main point of contact throughout the sale he kept us up to date throughout the whole process and nothing was ever too much trouble. Everyone at Reeds Rains have been amazing throughout, from the Initial valuation up to completion. Jack provided excellent communication with our solicitors also and went above and beyond to contact our buyers solicitor on numerous occasions for updates. Thank you again Jack for swiftly answering my phone calls / emails whenever I was having a melt down. I would most definitely recommend Reeds Rains Castleford to anybody looking to sell or buy a house!
Thank you Charlotte for the kind words. Glad we got it sorted for you and thank you to you for taking my many phone calls and being on the ball yourself. Enjoy the new house Keep Safe Jack
1/5
TrustpilotHouse was put on the market in june
House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..
Hi Shaun - sorry to hear this. I will pick up with the branch and find out what is happening with this. Kind regards
5/5
TrustpilotSelling my Mother’s property as a POA.
I would recommend Reeds Rains. I was amazed on how professional they came across. Tom came to value Mum’s property looking very professional and smart. A good rapport was instantly there. Mum had gone in to a care home and Tom had empathy with my situation and took his time to talk about the value of the house. He proceeded to take photographs which looked very good. Tom was positive the property would sell and there would be a lot of interest. There was a lot of interest, and Tom kept me updated at all times. The other staff are also very professional. I cannot thank Reeds enough for everything they have done. They absolutely are the best Estate Agents, they work very hard and deserve the 5 star review.
1/5
Trustpilotbad customer service
They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We have started the process of refunding you the fee that was charged twice, this should be with you in the next 3-5 working days. We are also in the process of rectifying the issue of the contractor being paid twice. We sincerely apologise for the inconvenience caused.Kind regards,Reeds Rains
1/5
TrustpilotUninterested
We were interested in a bungalow they are supposedly trying to sell in Bridlington. There is clearly a garage in the picture of the frontage, but no mention at all of a garage in the information. So we contacted them to confirm the situation, a garage being an essential on our wish list. They refused to say! Were I selling a property in that area I would be looking for an agent prepared to put in rather more effort than these. The seller deserves better.
Hi Ray,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. None of the staff at the Bridlington branch would withhold information about a property, please can you contact the branch on: 01262 676273 or email: bridlington@reedsrains.co.uk as we would like to discuss your review.Kind regards,Reeds Rains
5/5
TrustpilotHuge thanks to Tim and Lauren :)
Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
