Reeds Rains Castleford reviews in Wakefield

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I would highly recommend Reeds Rains for their excellent service and support throughout the process of finding and moving into my new home. From the beginning, the team were helpful, professional and approachable. They made what could have been a stressful experience much easier, and whenever I had questions or concerns, they were always willing to help and follow things up for me. I would especially like to thank Molly Evans, who was absolutely wonderful throughout the process. Molly kept me regularly updated, always made sure I knew what was happening, and was so helpful and responsive whenever I had any questions. Having someone who communicates so well and keeps you informed makes such a huge difference, especially when you are waiting for everything to come together. I also really appreciated the support from the wider Reeds Rains team, including their help even after I moved in. It was reassuring to know that my questions and concerns were being listened to and followed up. A huge thank you to everyone at Reeds Rains, and especially to Molly, for all your help, kindness and professionalism. I really appreciate everything you have done to help me and my children settle into our new home. Thank you for making such an important step in our lives a much more positive and less stressful experience. ❤️🏡 Highly recommended! ⭐⭐⭐⭐⭐

May · 6 October 2026

★★★★★ 5/5

Google

Rebecca and the team were amazing throughout the whole process of us buying a house. They were highly professional and knowledgeable. They offered really helpful advice, were really prompt with communication, and went above and beyond with helping to keep us updated, contacting other parties to help move the process along. We cannot recommend the team highly enough. They really did make it seem like nothing was too much trouble and kept us sane during what is a stressful processes. Thank you for all of your help.

Kerri · 26 September 2026

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Google

Janine and the team at Reeds Rains Castleford were friendly, professional, and compassionate from the very first valuation visit. They kept us regularly updated throughout the process and handled all viewings and negotiations, making the sale of my late father-in-law's home as stress-free as possible. Their support and guidance helped make a difficult and emotional time a little easier to deal with. We would like to thank Janine and the entire team for their excellent service and care. Highly recommended.

Vicki · 10 July 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Google

A massive thank you to Rebecca and the wider team at Reeds Rains Castleford, from valuation to completion the team have been wonderful. They are super professional, proactive, knowledgable and guided me with their expertise every step of the way. I will miss my interactions with the team, what a super set they are. I felt super supported and I am sure my buyers felt the same way too. I knew they were on it all the time which was so reassuring and they always had my best interests in mind. And the best bit is Rebecca and the team are lovely ladies, fun, friendly, totally empathetic and we even had a laugh along the way even in the most stressful bits - I knew Rebecca had it all in hand. Wonderful team from start to finish- Thanks everyone :-)

Catherine · 10 May 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

Rebecca has been nothing but brilliant since our offer was accepted on our beautiful first home. She was quick to reply, patient and kind throughout it all. Rebecca was excellent at finding answers to any questions we had and it was seamless communication between us and the sellers. We couldn’t have picked a better estate agents to go through. It made a very stressful process so much easier. We are so grateful!

Taryn · 10 May 2026

★★★★★ 5/5

Google

Professional and efficient service as ever during the letting process. Molly is always helpful and prompt with responses and support. The rest of the team always provide help and advice when Molly is unavailable, with a special mention for Rebecca who does an excellent job in managing the branch.

Ian · 19 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Elliott was professional, approachable, and extremely helpful throughout our tenancy process. He kept us updated, answered our questions, and made the whole process much smoother. The welcome card from the team was a lovely touch and made us feel truly welcomed. Thank you, Elliott, and the Reeds Rains team, for all your support. Highly recommended!

Blessing · 10 July 2026

★★★★★ 4/5

Google

Molly helped us throughout the entire process of finding the best place for my mom. She was very kind and patient in explaining the whole process to her. Many thanks to Molly and her entire team for making this process quick and smooth.L

Carlos · 3 October 2026

★★★★★ 5/5

Google

Rebecca, Janine and the team were fantastic in helping me with the sale of my late aunt’s house and made the process a lot easier and less stressful for me at a very difficult time, thank you so much for all your help and support

SAMI-NICOLE · 10 September 2026

★★★★★ 5/5

Google

I have recently sold my property though Reeds Rains. I did purchase it 5 years ago through Reeds Rains, and decided to use them again for the sale as the service previously was excellent. They did not disappoint, they kept me updated regularly throughout the process , spent time chasing both my solicitor and the buyers solicitor to make to process as smooth as possible, willingly took or returned my calls always within an hour when i wanted to speak to them.norhing was too much trouble. Everything from start to finish was explained clearly and helped make the experience less stressful. Thankyou especially to Alison and Rebecca, I now have my forever home as I head towards retirement. I would definitely recommend this team. ................ I have recently dealt with Chris Backhouse at Castleford Branch in respect of a purchase. Whilst unfortunaely the sale did not go ahead, I can only praise Chris for her professionalism and proactivity in keeping me and all other parties involved. Chris kept in touch with me on a regular basis and I was kept fully informed of any issues as the arose, including queres that my own Solicitor should have been in touch with me about in the first instance. Excellent , professional , friendly service.

Sharon · 20 November 2025

★★★★★ 5/5

Google

Janine was so friendly and helpful the decision to go with Reeds Rains was an easy one. The whole team is a pleasure to deal with my viewings were handled professionally and I knew my house was in good hands. I would have no hesitation in recommending this hard working team.

Lorraine · 10 July 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Google

We recently bought and sold through Reeds Rains Castleford, and the experience was outstanding from start to finish. The whole team was professional and supportive, but we'd especially like to highlight Alison who went above and beyond at every stage. They guided us through the sale of our old home with clear advice, excellent communication, and genuine care - making what could have been a stressful process feel smooth and manageable. On the buying side, their local knowledge and persistence helped us secure our dream property, and they were always available to answer questions, chase updates, and keep everything moving forward. It’s rare to find someone so dedicated, approachable, and genuinely invested in their client’s happiness. We can’t thank Alison enough, and would wholeheartedly recommend Reeds Rains Castleford to anyone looking to buy or sell. You’ll be in very safe hands. Kind regards Mr & Mrs Jackson

Andrea · 17 September 2025

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Google

Niamh Titterington is a absolute star from day one of looking at the flat I have got now, I have nover had a place of my own so it was scary but with her help it went by amazing and she was sooo kind and supportive of doing all the paperwork ect, this young woman need a certificate and a big reward as i never met anyone as nice and funny and easygoing as this young woman. Thank you Niamh Titterington, I am loving my new place xx

Skye · 24 July 2025

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 5/5

Google

The reeds rains team have been amazing in helping us move! I really appreciate the friendly staff supporting us on sorting out our house, special thanks to Elliot and Molly for keeping us in the loop.

Liam · 10 July 2026

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026