Reeds Rains Castleford reviews in Wakefield

★★★★★ 5/5

Google

Molly could not of done anymore than what she did to help us secure our apartment, she was attentive, very polite and always happy to help. Could not recommend Molly at Reeds Rains enough.

Patrick · 10 June 2026

★★★★★ 5/5

Google

Molly has been amazing throughout our letting process, always answered questions quickly and made the process very easy for us

Megahn · 10 September 2026

★★★★★ 5/5

Google

Absolutely brilliant, Rebecca and the team went above and beyond to make sure my first home buying experience was smooth and stress free!! I can't thank them enough!!

Adam · 10 July 2026

★★★★★ 5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026

★★★★★ 5/5

Google

We dealt with Molly Evans at the Castleford branch . We received first class service from her . She kept us informed through the whole process . I cannot speak more highly of her . She’s very professional at her job .

David · 10 March 2026

★★★★★ 5/5

Trustpilot

Very friendly, informative and efficient

Ken was very helpful , got back to us with answers in good time

Janine · 24 September 2026

★★★★★ 5/5

Google

Everyone at Reeds Rains Castleford was fantastic. From the valuation, photographs, and help whenever I needed guidance and support on the phone. I am so happy that I went with them. House sold in two days! Thank you Janine and Alison!

Jay · 10 March 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

★★★★★ 5/5

Trustpilot

Silas Rains at the Wrexham branch.

Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.

Gary · 12 February 2026

★★★★★ 5/5

Google

Rebecca was outstanding, she was always available to answer my queries and point me in the right direction. It was a difficult transaction which took a while and Rebecca's support was invaluable.

Helen · 10 May 2026

★★★★★ 5/5

Google

Thank you Elliot and Molly you guys provided excellent service

Wei · 3 October 2026

★★★★★ 5/5

Trustpilot

Jack Owens came to value my property I…

Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.

Hayley · 12 February 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

Trustpilot

As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

★★★★★ 1/5

Trustpilot

Horrendous!

The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.

Lynda · 20 December 2024

★★★★★ 5/5

Trustpilot

Chris was very helpful and advised us…

Chris was very helpful and advised us on a quick sale

Sandra · 14 September 2026

★★★★★ 1/5

Google

they do not accept people in benefits and it was a pure blank discrimination didn't want to help me add is absolute disgusting they don't like taking people and benefits is basically you're a dirty scrounge off that's what theyvery rude on the phone and this espresso don't like people and benefitsis it my fault that I'm autistic and is it my fault that I can't get a guarantor because I've got no family is it my fault I spent most of my life in and out the care system

Chris · 10 April 2026

★★★★★ 5/5

Google

I have recently used this Branch of Reeds Rains, I was really pleased with the service right from the start, Rebecca was helpful getting the property ready to Market and clearly new what was needed. From this point I dealt with Keira most of the time and I have to say they are a credit to the business, so helpful and always available to take my calls and ensure everything went smoothly. Took time to ensure I was kept updated. Thanks for rhe great service and also to all the other staff who were always pilot and helpful when I called.

Steven · 18 November 2024

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful staff

Unprofessional and unhelpful staff. We loved the property we inquired about, but the listing was not transparent hence why I think such a beauty property is still not rented yet and has even been reduced. There is no parking and it is unfurnished, though the listing will not state this. When called to ask, two agents could not point out to the written bit where it says it is unfurnished or furnished, with one condescending agent hanging up the phone.

Diana · 21 November 2025

★★★★★ 5/5

Google

Niamh Titterington went above and beyond for us at the Castleford branch.. She worked tirelessly with multiple problems along the way, ensuring our rental agreement went ahead . I can't praise her enough , she dedicated her time to us with faultless precision... Well done Niamh, we will be in with surprises for you .... Outstanding member of the team 🤝🤝

Ruth · 10 July 2025

★★★★★ 2/5

Trustpilot

shambles, salford quays barance were the worst…

salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people

Peter · 7 November 2024

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 1/5

Trustpilot

Don’t touch with a barge pole!!

Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.

Calor · 18 October 2024

★★★★★ 1/5

Trustpilot

Dreadful staff and experience

Dreadful staff and experience. Took a deposit of over £200 to apply for a rental property. Staff member Caroline was rude and aggressive on the phone when she suggested we hadn't completed our application in a timely manner, even though the delay and problem was with the checking agent they use, and then refused to return the deposit when the application was turned down due to adverse credit, which we had declared.They prey on people desperate to find a home. Absolute shysters - stay away from them at all costs. They will find some reason to retain your deposit at the very time you can ill afford to lose it.Update 12/10/24I was promised a refund minus a £50 ‘admin fee’ by the Glossop branch manager, which I accepted on the basis that I’d at least recoup some of the money they took. However it’s been over 10 days, and I have received neither the refund nor any update about when to expect it. Dealing with them is a degrading and disheartening experience.

Lisa · 12 October 2024