Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Tian · 5 December 2020
Agent replied · 26 October 2024
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
Shannon · 17 December 2019
★★★★★ 5/5
TrustpilotWe found Jasmine to be very helpful and…
We found Jasmine to be very helpful and polite. Nothing seemed to be too much trouble for her.
Ian · 7 November 2025
★★★★★ 5/5
TrustpilotA really great small friendly team
A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...
Miss · 5 November 2025
★★★★★ 5/5
GoogleReeds Rains are by far the best. I was with a different agent for 9 months and had no views of my property. So I went with Reeds Rains (Angela Bresnan) and within a month I'd had numerous views and a couple of offers, one of which I have agreed too. The house is now sold and I can't thank them enough. Highly recommended. Thanks.
Jim · 26 October 2018
Agent replied · 24 October 2024
Thank you very much for your kind words and i wish you all the best in your new home.
Kind Regards
Angela Bresnan
★★★★★ 1/5
TrustpilotWe bought a property from Hanley Branch…
We bought a property from Hanley Branch in Stoke On Trent and were promised that the property rubbish was cleared out and the the Brach Manager confirmed this.But the rubbish was left in the cellar and after numerous request to clear it was not dealt with.We do find this very unprofessional and now he is even stopped communicating !
Mr · 6 May 2024
★★★★★ 5/5
GoogleA huge thank you to Shelby & Gary for putting so much effort into making the move into my new home exteamly easy. They executed the deal faster than expected. Their attention to detail and customer care was faultless.
Andy · 25 October 2021
★★★★★ 4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
Hassan · 2 October 2024
Agent replied · 26 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
★★★★★ 5/5
TrustpilotVery professional & excellent attention…
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Mr · 15 November 2024
Agent replied · 26 December 2024
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
★★★★★ 1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Elle · 5 June 2019
Agent replied · 26 October 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
★★★★★ 5/5
GoogleExcellent services! Shelley Herod was really helpful and provide us with all the information we needed!
Marina · 26 October 2018
Agent replied · 24 October 2024
Thank you very much for your kind review. We hope you are both happy in your new home.
The team at Reeds Rains Castleford
★★★★★ 5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
Julia · 23 December 2022
★★★★★ 5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
OMER · 1 March 2023
★★★★★ 2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Abigail · 16 February 2022
Agent replied · 26 October 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
Pauline · 16 January 2024
★★★★★ 1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel · 21 June 2018
Agent replied · 26 October 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
★★★★★ 5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
Stu · 14 July 2021
★★★★★ 5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
John · 16 January 2022
★★★★★ 5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
Consumer · 26 November 2022
★★★★★ 1/5
Trustpilot‘Terrible’.
‘Terrible’ is an understatement for how bad my experience with them has been.
Amparo · 2 December 2025
★★★★★ 1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Fenwick · 23 October 2019
Agent replied · 26 October 2024
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
OSC · 21 October 2020
★★★★★ 5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
Dritan · 8 June 2022
★★★★★ 5/5
TrustpilotAmy is really friendly with me :) nice…
Amy is really friendly with me :) nice team i like is 💫💎
蝶子彩子 · 29 September 2019
Agent replied · 26 October 2024
Hello - Thank you for taking the time to write a review, if you could let us know which branch you dealt with we can pass on the good words.Many thanks,Reeds Rains
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