Reeds Rains Castleford reviews in Wakefield

★★★★★ 5/5

Google

Fantastic company would highly recommend. I dealt mainly with Alison and Rebecca. My first buyer pulled out and they found me another buyer the next day. Thanks so much for all your help and have a wonderful Christmas. Sonya

Casey · 22 December 2025

★★★★★ 5/5

Trustpilot

Liam and Keaton were brilliant

Liam and Keaton were brilliant, my dad had been flooded out and needed a new home they did everything they could to get him in his new place ASAP. They were sympathetic and very professional. Communication was great, I can't thank them enough. Definitely recommend.

Customer · 1 December 2023

★★★★★ 5/5

Trustpilot

Adam's expertise sets the standard in Folkestone

Adam at Reeds Rains Estate Agents in Folkestone is a standout professional. Having bought two properties and sold one unit through their services, I can confidently say they're unmatched in professionalism and dedication. With experience in the real estate business, I've found no team more committed to excellence. Their success secret? Exceptional follow-up throughout the process. Reeds Rains Estate Agents, is our go-to in Folkestone. Highly recommended for a trustworthy real estate experience!Many thanks, Edwards and Dan

Edwards · 16 November 2023

★★★★★ 2/5

Trustpilot

Inhabitable

As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.

Hannah · 27 July 2024

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024

★★★★★ 1/5

Trustpilot

Reeds Rains at Chapel House. Worst agent in the North East

Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!

Dave · 12 July 2024

★★★★★ 1/5

Trustpilot

Carol is rude

Carol at the Ashton under lyne branch is lazy and rude. Couldn't really be bothered when viewing a house and was looking at me like I'm poor when I actually purchased outright with no mortgage. When I called the branch to put an offer on a house she took my offer then never called me back. I chased and she rudely laughed at me down the phone saying I wasn't in a position to purchase said house (how would she know this?) so I withdrew and bought another with home estate agents.

Mr · 11 July 2024

★★★★★ 5/5

Google

All the staff at the Castleford office are very friendly, helpful, and knowledgeable. Given how horrendous the process of completion is, the staff did their best to make it run as smoothly as they could for us.

Lisa · 21 December 2025

★★★★★ 5/5

Google

We would like to thank Jack from Reeds Rains Castleford for assisting in selling our property . Jack went above and beyond in our opinion and was fantastic!! I would and will highly recommend this young man to anyone who needs to sell there house ! Once again thank you for helping myself and my family get our dream home xPositiveResponsiveness, Quality, Professionalism, Value

Richard · 25 October 2021

★★★★★ 1/5

Trustpilot

Rent due, Is it that difficult?

Rent due, log into online portal. Says monthly. Bank transfer 12 months worth to them. Week later call from landlord, have you paid? Yes. Few minutes later, call from RR, do you want to set up another 12 months? Well first, it's gone to an automatic rolling contract, and secondly if you want to setup another 12 months then maybe it's a good idea to do it IN ADVANCE, thirdly because it's a monthly payment and you haven't sent any communication I ALREADY sent payment to you on the due date same as previous year. After last year where I had to chase myself for the rent, this year I decided to just let things sort themselves out this time round. This does however leave the question, what do reeds rains actually do for landlords/tenants? The landlord actually asked me to confirm with them that reeds rains have found the 7 grand I sent because RR probably won't do this. I'm not angry, these things happen more disappointed that this company seems to struggle with simple things. I did suggest that my landlord use another company as it's obvious that this one has issues.

Ronnie · 3 July 2024

★★★★★ 5/5

Trustpilot

Look no more, Nicola, Craig and Dea are your people…

Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.

D · 18 July 2023

★★★★★ 1/5

Trustpilot

I strongly advise against using this…

I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.

Divine · 1 July 2024

★★★★★ 5/5

Google

Gary and Stacey organised finding a tenant for a rental property. Gary initially gave advice in a friendly and professional manner, and all further contact was in the same manner. Stacey was my main point of contact whilst the property was being marketed. Her positive energy and bubbly character is wonderful - every phone call a ray of sunshine. The team found numerous proposed tenants swiftly, carrying out all subsequent and necessary checks with equal efficiency.

John · 25 October 2023

★★★★★ 5/5

Trustpilot

Wonderful! Really very helpful

You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.

Mr · 4 September 2024

★★★★★ 1/5

Trustpilot

Reeds Rains (Wilmslow branch) - disorganised and lacking in customer focus

I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.

Andy · 26 June 2024

★★★★★ 5/5

Trustpilot

Great experience

Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.

Erika · 27 November 2024

★★★★★ 1/5

Trustpilot

Diabolical service - Stockton/Middlesbrough

We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.

Taylor · 10 June 2024

★★★★★ 5/5

Google

Teresa was incredibly helpful throughout the whole process of buying my first house. She was always on hand to answer any question I had, big or small and would always reply promptly to my emails. Teresa made it easy to relax and not be chasing up every 2 seconds, she would always ensure I was kept up to date with what was happening. I couldn't have asked for a better sales negotiator.

Alex · 26 October 2018

★★★★★ 5/5

Trustpilot

Excellent Service The staff at Reeds Rains Ormeau Road…

The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them

Nicola · 23 May 2023

★★★★★ 5/5

Trustpilot

I listed my property with Reeds Rains…

I listed my property with Reeds Rains as I have used them before and find their service second to none Angie and Eve are extremely professional and know the market and their buyers. They knew what buyers they had for my home and in ten days had several offers and sold my property absolutely fantastic work I highly recommend them.

Mr · 16 February 2026

★★★★★ 5/5

Trustpilot

Selling experience

Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.

Debra · 17 May 2023

★★★★★ 5/5

Google

I couldn't be happier with the service i have received from Reeds Reins in Particular Janine. The communication an handling of my first time purchase has been exceptional. They are always available to offer advice or field any questions you have. I would highly recommend to anyone looking to buy. if i am looking to sell or buy again in the future i would go through Reeds Reins 100%.

Matt · 26 October 2019

★★★★★ 1/5

Trustpilot

Really awful company to deal with

Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.

Joanna · 25 September 2020

★★★★★ 5/5

Trustpilot

I had a great experience with Reeds…

I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.

Ms · 22 October 2024