21 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsProbably the nicest agency I have used and I have used loads!
I have used many letting agents in the past and I can safely say Movenow are head and shoulders above the others. The initial viewing was friendly and helpful - I needed to act quickly to secure our property which they helped with and the property itself was professionally advertised and the pictures were not misleading. Every contact I have had since has been pleasant and friendly and I would not hesitate to recommend Movenow Lettings to my friends. A1 Gold Star from me!!!!
Ian · 18 November 2015
★★★★★ 5/5
View AgentsOutstanding Service When I Needed it Most
Having had two properties fall through and the removal men already booked, there was just 8 days left on our existing tenancy agreement when we found our dream pad on Chevet Lane in Sandal. Sam Pepworth and her team rose to the challenge and made sure that everything was fast tracked and processed in time for us to move in. Since then (7 month ago), Move Now have been on hand to sort out any problems and were as efficient as ever when we decided to extend our tenure. All in all, we have been VERY impressed with Move Now and would have no hesitation in recommending them to friends or using them again when the time comes
John · 18 November 2015
★★★★★ 1/5
View Agentsbad estate agents
I moved into a property let from move now properties and it was the worst 6 months of my life, they never carried out any work that needed doing and then had the cheek to say I'd broken things and expected me to pay for a cleaner after moving out when I'd scrubbed the flat clean! They checked my property every 6 weeks and told me this was routine! I could never settle and then I officially said I was leaving as I found out I was pregnant and was struggling financially and Sam the estate agent constantly rung me expecting money off me and was so rude, then it came to handing the keys back and they arranged to meet at a certain time then thought it was acceptable to go show someone else round whilst I'd being waiting 45 minutes to give the keys back! I tried to explain my financial situation and the attitude I got back was disgusting telling me she didn't care if I was pregnant or what I was going through! They then proceeded to take my bond and left me with nothing.
I will never let or buy a property from this agent again!
Emma · 11 November 2015
Agent replied · 16 November 2015
Hello Emma
I am extremely sorry to read your feedback and can only apologise you feel you were treated unfairly by myself and Movenowproperties.
I would however like to point out a few facts to those reading our reviews.
You signed a 6 months tenancy for a property we had to let. On month 4 you advised you wished to break your contract and move out. As a gesture of goodwill from the landlord we re-advertised the property so we could find a new tenant to move in allowing you to break your contract once a new tenancy commenced. Unfortunately you did not commit to your tenancy agreement and you did not make your final rental payment on month 4 or 5.
I tried contacting yourself and your guarantor on several occasions as you couldn't make a payment arrangement. Once you handed your keys back we agreed if you couldn't make your final rental payment the amount would be deducted from your bond.
With regards to the property inspection I am very confused as we only carried out 2 properties inspection in the 5 months you lived there. One at 6 weeks into your tenancy and another at the end of your tenancy which was a final property inspection. As part of our service to our landlords is to carry out a property inspection after the first 6 weeks of your tenancy then at the end of each tenancy agreement / renewal unless there is cause for concern on the initial inspection.
According to our records you never reported any problems but we would however like to hear from you about these so we can make sure they are not ongoing to effect any future tenants or problems to the property.
Please do contact us if you wish to discuss this further as a family run business we strive to maintain extremely high levels of customer service.
email: info@movenowproeprties.com Tel: 01924 249349
★★★★★ 2/5
View AgentsUnhappy tenant
I rented a house from Move Now and mostly they didn't seem bad. They were a bit slow to come in and sort issues and their charges were high, though from what I have seen, probably about average. The trouble came when I moved out though. They tried to blame me for damage to the house which hadn't been there when I moved out and tried to keep a large chunk of the deposit. Fortunately they were ruled against and I eventually received the money back, but I would never trust them again.
Danny · 10 November 2015
Agent replied · 13 November 2015
Hello Danny
Thank you for taking the time to review our company on Rateragent.
I am very sorry to hear you left as a unhappy tenant but I do appreciate your feedback.
I would like to take this opportunity to advise you the process of the Deposit Protection Service (the company who held your bond)
As we take your bond on behalf of the landlord we have to work for them and request the bond to be deducted as they request, even if we do not agree with them. (This information can be verified by speaking to The Deposit Protection Service 0370 7071677)
I appreciate the end of your tenancy did not end well and the landlord requested we deducted money from your bond.
As a company who fully manage properties as part of our service to the tenant we insist the bonds must be held with the DPS. This is so if landlords try to take money from your bond which they are not entitled to, your money is protected and the DPS decide who the money should be refunded to. In your case they agreed and you received the bond back.
We do this in the hope that tenants understand it is not ourselves trying to keep your money.
I do hope you understand now that we did not try to keep your bond and if you do agree to our comments it would be greatly appreciated if you were to amend your review.
Please do not hesitate to contact me if you wish to discuss this further.
01924 249349
Sam@movenowproperties.com
★★★★★ 5/5
View AgentsExcellent agency
agency has provided me with excellent service for 5-6 years and now that I am seeking a property elsewhere, owing to a change in personal circumstances, Sam is doing her utmost to be of help. In my opinion it is impossible to rate this agency too highly. The staff are notonly helpful but reliable and friendly.
J H Ford
Jameshoward · 27 November 2015
★★★★★ 5/5
View AgentsMove from private property to rental
We had excellent support and advice from the very knowledgeable letting agent, Jamie who took the time to find us the perfect apartment for my daughter to rent
He listened and found just what we were looking for. We definitely received five star service from him
Annette
Annette · 10 February 2018
★★★★★ 4/5
View AgentsReally friendly, very helpful
At first we had a few teething issues but these were sorted out. Over the past three years there have been no problems at all and we have been very happy with the property and the support from Amanda.
Tony · 17 November 2015
★★★★★ 5/5
View AgentsPrivate Tennant for 3 Years
Very professional service received starting from day 1 and continued all the way to the end...and beyond....we have moved out and they are still helping us to tie up loose ends. All emails we sent were quickly replied to and any repairs needed were swiftly dealt with.
Upon leaving, the property was inspected while we were present, the keys were handed back and within 5 days we had our full bond back. The whole moving out process could not have gone smoother!
MR · 19 July 2018
★★★★★ 5/5
View AgentsExcellent letting agent with very friendly staff
I have been using Movenowproperties for coming up to 2 years now and don't have a bad word to say about them.
Any issues I have had with the property have been dealt with quickly and the staff that I have spoken with (mainly Sam Pepworth) have always been very friendly and a delight to deal with.
Definitely the best letting agents I have used in the past 10 or so years of renting accommodation.
Ed · 18 November 2015
★★★★★ 5/5
View AgentsProfessional and friendly service
I have rented a property with the help of Sam from movenowlettings for a year. I have found her to be professional, knowledgeable and friendly They were very quick to respond to the single issue I have had and ensured I was happy with every decision made regarding work needed to be carried out.. I have been very happy with the service I have had and would recommend them to everyone.
Lesley · 19 November 2015
★★★★★ 5/5
View AgentsExceptional Service and Staff
Move now properties have always provided me with an exceptional service no matter what query I throw at them. They are professional, friendly and keen to help. They have gone above and beyond in some instances and I am grateful that they are the agents managing the property I rent. I cannot recommend them enough to anyone who is looking for a professional service with a personal touch.
Sharona · 25 November 2015
★★★★★ 5/5
View AgentsProfessional and friendly customer service guaranteed
Move-now Properties have always provided me with professional and friendly Customer service.
The team are always friendly and approachable and have gone the extra mile to ensure that my customer needs are met efficiently and effectively.
I have rented several apartments with move-now properties and consider them to be honest and trustworthy which has given me peace of mind throughout the hectic process of moving home.
Michelle · 11 January 2016
★★★★★ 5/5
View AgentsApproachable, friendly, professional and knowledgeable. What more do you need?
The friendly staff listened to my requirements and then went out of there way to deliver a quick response and then went on to actually deliver what they promised,in today's market place this is a rare achievement so well done to all at move now properties, I will and have recommended you to my colleagues, many thanks again for as job well done,john/keeley
John · 24 November 2015
★★★★★ 5/5
View AgentsFriendly professional staff and company
We rented our house with Move Now Lettings nearly 4 years ago. We have always found them to be quick to respond to any queries and Sam has always been amazing at getting in touch with our landlord with any issues. I would highly recommend them to anyone looking to rent or buy.
Thanks,
Suzanne Longfield-Dawson
24 Hopewell Way
Suzanne · 18 November 2015
★★★★★ 5/5
View AgentsExcellent agent
As a tenant of MoveNowLettings for over 3 years I have only ever had a positive experience. They are helpful and quick to respond / resolve any issues whenever called upon. I am extremely happy with the friendly professional service provided.
Jamie · 17 November 2015
★★★★★ 5/5
View AgentsFantastic
The staff at Movenowproperties were so helpful and knowledgeable. They made my moving in, stay and moving out a smooth and stress free process. Thank you so much.
Heather · 17 November 2015
★★★★★ 5/5
View AgentsOur first flat
We have had no problems with movenowlettings since we move into the flat in May. They are freindly and professional and would definitely recommend them!
KL · 17 November 2015
★★★★★ 5/5
View AgentsEfficient pleasant service.
Professional agent no problems and attended to any questions and repairs promptly.
Sheila · 13 January 2016
★★★★★ 5/5
View Agents4 Chevet Court
Professional, Courteous and helpful
Nigel · 18 November 2015
★★★★★ 5/5
View AgentsGreat, Friendly Service, Very Happy!
Rating only, no written review.
James · 3 March 2016
★★★★★ 5/5
View AgentsProfessional, Fair, Honest
Rating only, no written review.
JW · 8 December 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
