Trusted Agent profile · Wakefield
★★★★★
979 reviews across 2 platforms
6 Bank Street, Castleford, WF10 1HZ, Wakefield, WF10 1HZ
Hunters's office in Wakefield, at 6 Bank Street, is rated 3.3 out of 5 across 979 reviews on two platforms, including 367 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hunters Castleford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
Every review we hold for the Wakefield office, from every platform, shown as written. First names only.
1/5
TrustpilotJust don't use this Estate Agent
Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!
1/5
TrustpilotTheir inefficiency made me lose a living place
This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.
5/5
TrustpilotLucky that we chose Hunters due to a very complicated chain
We had a very complicated chain, without their support I think we would have lost our buyer. We were grateful that they had a sales progressor who was able to speak to everyone in the chain, something that only independent agents have, this meant that after 8 months from accepting an offer we finally moved.
5/5
GoogleQuick and easy process, very helpful
5/5
TrustpilotGreat, proactive service
We bought a property recently through Hunters, yet to complete, but they have been absolutely fantastic throughout the process. I wish we had used them to sell our house as well, as they have been proactive, very communicative and extremely professional. I could not recommend them any higher.
1/5
TrustpilotRude and unprofessional
I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.
5/5
GoogleI used Hunters at Castleford to sell my home recently. They've been amazing, they kept me up to date, my home sold within five days of being advertised with them. Kiera, Lisa and the entire staff were brilliant. Highly recommended and I would use again. Thanks ladies , Kerrie Sharpe
Thanks Kerrie for your amazing review much appreciated. You’ve been a pleasure to work with.
5/5
GoogleDanielle has been great from the beginning. Great communication and always pleasant.
5/5
GoogleWe been renting a property from hunters and we just moved out in December and I want to thank you guys for looking after us . A massive thanks to Mrs Amie Brooke lovely and professional and friendly lady , Vicki and Kay prentice . Thanks Rouben & Chloe and familyPositiveResponsiveness, Professionalism
5/5
GoogleIt was a beautiful experience letting from Hunters. Firstly, the application process was easy just questions on the phone not plenty forms that can take days and time to complete. As soon as we were selected the rest was simple and straight, the agent that handled our application(Beth) was always there to answer questions with smiles and indeed was helpful through the process. Moving in, the house was very clean and set for us to enjoy. Comparing previous experiences I did give hunters 5 stars.
2/5
TrustpilotWe have taken our flat off the market…
We have taken our flat off the market following 2 failures by the agents in Filey. All seemed well to start with,enthusiastic staff produced good pictures etc. We had a viewing, a few days later we had the good news that the lady was to purchase. 3 weeks later, we were informed that she was indeed NOT buying our flat, but another in our block, still not sure where the responsibility for this lies. The second occasion, we had a second viewing from a few months ago, so were really excited. 5 minutes after the appointment we were informed the gentleman didn't even have his property on the market !! Apparently, we should have stipulated we only wanted people who are in a position to proceed. Never have we heard such stupidity, thought agents sold properties !!??
1/5
TrustpilotElecting Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife
I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan
2/5
TrustpilotHad Hunters out to value my property…
Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.
5/5
GoogleHunters have been a great help with the purchase we are on with, Lisa has done everything she can to keep us up to date and move things along, a great team to deal with.
Thanks Nick for your review much appreciated.
5/5
TrustpilotNicole- Hunters Middleton
Nicole, who works at the Middleton branch had been fantastic from start to finish. I recently bought a house and the solicitor part of the process was slow and poor on communication. Nicole chased information, kept me updated and did check ins. Highly recommend.
5/5
GoogleKiera and Lisa have been absolutely amazing during our whole time of buying our first house. We can not thank them both enough for the support and guidance they have provided.
Thank you so much for your review it’s very much appreciated.
5/5
TrustpilotMassive thanks to Hunters Brentford
Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job 👏👏👏👏👏 Thanks again to you all.
5/5
GoogleHunters have been looking after my rental property for a number of years and cannot recommend enough. Massive thanks to the team and to Andy and James who have all been professional and attentive and ensuring my regulatory requirements are in place, swift resolution of any issues, annual review of rental market and sourcing tenants and undertaking appropriate checks. They provided the reassurance I needed as a landlord paying for a managed service.
1/5
TrustpilotTotally disgusted
Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.
5/5
GoogleFrom the initial visit from Keira who made me feel so comfortable and assured, to Hollie who made the process of accepting an offer so easy, through to the wonderful amazing Lisa, who kept me sane throughout the twists and turns of the sale itself - I cannot thank these ladies enough. Warm and professional customer service, I trusted the team at Hunters with everything and they did a fantastic job. I wouldn’t hesitate to recommend them and I would definitely go back next time I need an estate agent. Thank you x
5/5
GoogleWe have been really pleased with the way that Hunters marketed our house. They were extremely professional, but also friendly in all aspects of the selling process from the first time they came to value our house until it was sold. A special mention for Kiera, who came out to value our property, Hollie who dealt with the advert and arranged the viewings ( she worked her socks off to make sure that everything was just right with the advert) and last but not least Sally, who conducted the viewings. The photographs taken of our property were of an excellent quality and we were consulted as to which ones we wanted to use or not to use in the advert. I can’t recommend them highly enough.
5/5
GoogleExcellent service so far, Lisa has kept us regularly updated on our sale which through no fault of Hunters is taking a VERY long time, if only all agents were as helpful! 👍 …
Thank you so much Sue very much appreciated.
1/5
TrustpilotIf I could give a negative score I would
S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.
5/5
GoogleHunter's estate agents where recommended to me by someone that's delt with them many time's and had nothing but positive things to say. Thankfully I'm happy to report I too have had the same experience, I delt mainly with Sally and Danielle and they were friendly, informative, fast to respond and I sold my house in days.
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Tell us what you need and we'll put you in touch. Hunters Castleford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wakefield.
