Trusted Agent profile · Wakefield

Hunters Castleford reviews in Wakefield

3.3

★★★★★

979 reviews across 2 platforms

6 Bank Street, Castleford, WF10 1HZ, Wakefield, WF10 1HZ

Hunters's office in Wakefield, at 6 Bank Street, is rated 3.3 out of 5 across 979 reviews on two platforms, including 367 Google reviews rated 4.9.

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4.9 / 5

367

Reviews on Google

This office

Trustpilot logo

612

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Wakefield office, from every platform, shown as written. First names only.

5/5

Google

Very impressed with Hunters so far. Received a cute care package when we moved in which we thought was a lovely. Communication has been great. Olivia in particular has been amazing, can't thank you enough for looking after us and helping us settle in so quickly. Also reported a maintenance issue and it was literally sorted within a day. 5 stars! ⭐️

Lydia · 25 October 2023

Agent replied · 24 October 2024

Thanks for your amazing review Lydia, we appreciate moving can be stressful so the little new home box can be useful!! Glad to hear your maintenance issue was sorted efficiently as well! Many thanks again

5/5

Google

Hunters Castleford have made my house selling experience an easy, quick, positive experience. Lisa Horsey and Keira Wiles have both been outstanding and super friendly. Lisa’s perseverance and professionalism kept both parties in my chain up to date and happy and I can’t thank her enough for managing my chain! Lisa has always been available to answer my queries which I cannot recommend enough through the house buying / selling process. I really would recommend the friendly, caring team at Hunters Castleford! :) thankyou!!

Gemma · 26 July 2024

5/5

Google

Only 48hours between having our valuation and it going live on the market resulting in a quick sale - thanks to Keira for all of her hard work with that. Received weekly updates from Lisa about how the sale was progressing too. Would definitely recommend!

Sarah · 25 October 2023

1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

5/5

Google

Really happy with the service provided by the team at Hunters. They are very professional, always happy to help and just really nice people. Any issues we have with our properties are sorted out fast and efficiently by the team. Highly recommend.

Lynne · 17 October 2024

Agent replied · 24 October 2024

Lynne you’re always a pleasure to work with thank you very much for taking the time to leave a review.

5/5

Google

My experience with Hunters Castleford was an awesome one. My husband and I found a property from them and booking was scheduled immediately then few days after, we got it. The whole process was less stressful.

Olamide · 27 April 2024

1/5

Google

Poor branch as a whole, You are expected to allow them to run a hard credit check to even get a viewing potentially worsening your credit score. This means you might have a good score but they wont even let you VIEW it because they'll have someone with slightly better score. Absolute joke of a company, bank statements needed to be scanned for CCJ so they don't waste their time. Hiding behind COVID - Joke of a place.NegativeResponsiveness, Quality, Professionalism, Value

Jakub · 25 October 2021

Agent replied · 24 October 2024

Hi Jakub, Thank you for your review. Sadly this isn't our process at all so you are completely incorrect. Under covid restrictions we do request potential tenants complete a pre viewing questionnaire to simply outline their criteria to see if it is applicable for the particular property and this certainly does not include a credit search. This was clearly explained to you. We wish you all the best in your onward search for a new home.

1/5

Google

Phoned for appointment on a property which had gone up for sale the previous day . Told there was no appointments. They took all my details and never got back to us . Went into there estate agents to be to be told it had sold subject to contract . This was a property with offers above .it had on listing a member of staff was an invested party . So why advertise offers above if you don't let people view . Very unprofessional. This would of been a cash sale . Still looking but will not look at any from Hunters and definitely will not recommend you to friends and familyNegativeResponsiveness, Quality, Professionalism, Value

Idkwhaticando · 25 October 2021

Agent replied · 24 October 2024

Thank you for your feedback. This property was a grandparents property of one of our staff members at Hunters who had specifically stated due to their personal circumstances the level of viewings was putting them under undue stress and asked us not to carry out any further viewings other than the ones that were booked in but to take details for any further interested parties in case a sale wasn’t agreed. We have a duty of care to follow our clients instructions and on this occasion their instructions were that it wasn’t about the most money it was to make the sale as hassle free as possible with a small amount of viewings which I do appreciate frustrates potential buyers. I’m sorry you feel that way about not buying anything through us in future as we are an extremely reputable agent however when we’re told our vendors are feeling really under pressure we have to listen, understand and take action. Please feel free to contact me directly if you’d like to discuss this further.

5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

5/5

Google

Hunters were great the whole way through to get me through the process especially as a first time buyer. Lisa keep me in the loop which was appreciated even with the some of the complications. Definitely would recommend them.

Natalie · 2 December 2025

1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

5/5

Google

I have dealt with Hunters for a number of years and all the staff are polite , professional and nothing is too much. I have recently dealt with James Czibor and Andy Wiles they are both good listeners and get the job done .

Richard · 25 October 2023

5/5

Google

Andy has been so helpful and prompt in resolving some maintenance issues we had at our rental property. It can be quite stressful when things go wrong but we arrived in a timely manner and knew exactly what to do to rectify the problem!

Sally · 25 October 2023

5/5

Google

I found listing with Hunters very easy and trouble free, great communication and always willing to pick up the phone and answer any questions. Lisa has been amazing and supported us fully in our listing through to completion of sale. I would highly recommend.

John · 25 October 2023

1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

5/5

Google

We are extremely grateful to Beth for her professionalism and patience throughout the rental process. She answered all of our queries in detail and assisted us in smoothly completing the rental procedure. We are thoroughly satisfied with her assistance and truly appreciate her help.

Chevis · 25 August 2024

Agent replied · 24 October 2024

Many thanks for taking the time to leave a review it’s appreciated.

5/5

Google

Just purchased our seventh property in the last 12 months and the second through Hunters who are our favourite estate agents. We always deal with Hollie and Lisa from from the Castleford Branch who are extremely professional, knowledgeable and go above and beyond to help with the sale process from start to finish. Thank You for all your help

HS · 25 October 2023

Agent replied · 24 October 2024

Thanks so much for your review it’s lovely to hear you’ve built a relationship with Hollie and Lisa they both work really hard. I’m sure we’ll be in touch again soon!!

5/5

Google

My wife and I are in the process of purchasing a property. We're almost at completion and the move. My wife has dealt with everything and has found it a pleasure dealing with Lisa at Hunter's Castleford. She has phoned each week and kept us updated and has always been friendly, polite and helpful. We would certainly recommend Hunters.

David · 25 October 2023

Agent replied · 24 October 2024

Thanks David to you and your wife so much for an amazing review it’s much appreciated. Lisa is an asset to Hunters and we would be lost without her!! Many thanks again

5/5

Google

Excellent service provided by Lisa and Holly dealing with the purchase of our new home. Special thanks to Lisa for putting pressure on when needed to ensure no further delay in a very lengthy process! Thank you both 😊 …

Julianne · 29 December 2023

5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

5/5

Google

Everyone I've dealt with have been brilliant. Danielle and Kiera especially have been really helpful. I have had updates without asking and not needed to call once for feedback on viewings. I would Highly recommend these girls at Castleford to help you sell your property and will be selling my other house in future with them too. Thanks a lot ladies and the rest of the team so far!

Emma · 28 November 2024

5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

1/5

Trustpilot

Hunters is a joke

I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.

King · 23 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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