Bond Oxborough Phillips reviews

★★★★★ 5/5

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Best estate agent we've ever used.

We have moved 7 times in the last 35 years and I can honestly say that this is the best agent we have ever used. Given that we were buying as opposed to selling we feel that we got a much better service from Bond Oxborough Phillips than we did from the estate agent we were actually paying in respect to the sale of our house. We were given regular updates by Susan Stanbury who not only chased our own agents and solicitors for information but was first to confirm when exchange took place. We never had to chase for updates or for requested information, we knew that we could rely on Susan to act in a proactive manner on our behalf at all times. Definitely a first class service!

Lynne · 18 December 2015

★★★★★ 5/5

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Purchase and letting of property in Wadebridge

I purchased a property in the conservation area of Wadebridge. Having been looking for a suitable renovation project for some time Bond Oxborough Philips were the only agent that I dealt with that knew all about their properties and gave me some excellent ideas and local contacts for the work and even got me quotes for some of the structural work.. The staff are all friendly, professional and knowledgeable and prepared to arrange viewings at a time that suits on any day of the week. The property was unoccupied and the next door neighbour took the opportunity to dismantle the shared chimney without planning permission or a party wall agreement. BOP dealt with the Council Conservation Officer on my behalf and negotiated suitable compensation..and the sale went through speedily. As I had received such good service throughout the purchase process, once the renovation was complete I used their letting department and within a few days they had lined up 5 potential tenants. They dealt swiftly with the contracts and deposit registration for what has turned out to be the perfect tenant for me. I would thoroughly recommend this agency.

Barbara · 11 December 2015

★★★★★ 5/5

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Purchase and Rental of our property

Staff at Wadebridge office were very efficient and helpful when we were purchasing our property. Always returned calls if staff member was not available to speak to us at the time of calling. Very supportive during the whole process. We rented our property for 6 months after we had purchased the property and once again, staff were as helpful and supportive as they could be. In particular Mark Clements, who dealt with us, was very helpful even when we had problems with our tenant. His advice and support was very helpful as we did not live in the area at all. Also, Susan and later, Sarah at Wadebridge office were again, very helpful, supportive, efficient and kind.

Sharon · 24 November 2015

★★★★★ 5/5

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Distance no object!

Distance really was no object when dealing with Bond Oxborough Phillips for our recent house purchase in Cornwall when we were in East Northamptonshire! From initial contact to completion of our purchase we were supported by Bond Oxborough Phillips step by step to ensure that deadlines were met. and a smooth transition into Cornwall was achieved ... and it was! Excellent communication by professional unflappable staff.. We recommend this agent with no hesitation.

Kathy · 5 October 2017

★★★★★ 5/5

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excellence!

The staff at Wadebridge were friendly professional and knowledgeable. They were helpful and always provided service with a smile and made you feel like they really knew you, and would go that extra mile to ensure your purchase went through successfully. Thankyou!

Shirley · 28 November 2017

★★★★★ 5/5

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Staff enthusiastic and reliable. Everything ran smoothly.

Purchased a property and then let it through the agent. Sarah was really good and everything was organised and ran like clockwork. Didn't encounter any problems so happy with service. We were kept informed and paperwork all turned up immediately.

Jolyon · 8 May 2016

★★★★★ 5/5

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Very high level of service received during negotiation of the sale and the purchase.

Special thanks to Mark for the initial negotiations for the purchase and a big thanks to Susan for her perseverance to help complete the purchase ahead of the dead line. Kind regards John

John · 1 April 2016

★★★★★ 5/5

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You'll be BOP'ping with delight with this Estate Agents results.......

A wonderful team of young, energetic, knowlegable and well presented Estate Agents! They said they would sell my old house and estimated that it would be around the 12th-13th viewer and number 12 came back twice and now lives there! Best Estate Agents I have ever had to deal with! They also have an excellent on-line set up so you know that people are viewing your property, all key searches covered! Hooray an organisation that knows how to use the technology at their disposal! Thank you all at BOP! I truly do feel like dancing.......

Pip · 2 August 2017

★★★★★ 5/5

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From a buyer's perspective

This agent had far and away the best selection of properties in Cornwall in our price range.. The branch manager himself took the trouble to show us the property a second time three weeks after our first viewing. They kept us well informed throughout the time we spent having a survey done, negotiating the sale and overcoming a number of problems that arose while the seller went away, and most importantly of all took the trouble to stand in and lean on her solicitor. As a result exchange and completion followed a tight schedule that our move required.. The Wadebridge office staff worked throughout as an integrated team of professionals. Thank you, we are so pleased to now be living in this lovely part of Cornwall

Alan · 24 August 2016

★★★★★ 3/5

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Sale Review

Efficient and weekly updates received by telephone although as this was a fairly straightforward sale it wasn't always needed and I didn't learn much from them. However they were useful with a couple of queries we had. Purchaser found extremely quickly due to unusual circumstances with knowledge they had from existing clients who were stuck in a chain. Property didn't actually get marketed openly i.e. no brochures or web-site entry and despite initial indication that discount on fee would be given this was then refused when mentioned later. Disappointing! Otherwise they knew the local market well and used due to the number of sales achieved in the village in the previous few months.

Gary · 12 May 2016

★★★★★ 5/5

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Excellent Estate Agent - Fantastic and friendly service

I have never dealt with anyone better to be honest. As a buyer I needed to secure the purchase ASAP with some very tight timelines, and given this brief, the lady dealing with my case was extremely timely, friendly and totally on top of things. Always willing to make another (!) call, always willing to assist and ensure that everything was on track. I couldn't wish for anything more that that. If in future I need a property to be sold in the area I won't hesitate to use them, and I can't recommend them enough. Thank you, very much.

Mark · 15 March 2016

★★★★★ 5/5

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Best Agent in South West

We have recently bought a property through BO & P and now have the same property up for Let through them as well. We have been extremely pleased with their professional service on both counts and would recommend them to anyone. Communication is key when buying, selling or renting and BO & P are second to none on this count. All staff are friendly and approachable whilst remaining professional at all times.

Dennis · 8 January 2016

★★★★★ 5/5

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Excerlent Service

We had a very prolonged and difficult sale but Susan was very very helpfull and professional throghout this trying time.

Mike · 19 January 2017

★★★★★ 5/5

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Best estate agent we have ever used.

Nothing was too much trouble for all members of the team. When telephoning the offices no matter who answered the phone they were always polite and informative. We were contacted at least once a week with updates regarding the purchase of our new home. We were delighted with their excellent all round service and will be singing their praises for some time yet...

Sue · 4 May 2016

★★★★★ 5/5

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Excellent service from start to finish.

They got us lots of prospective clients, always kept us fully informed and did all the viewings themselves. When I decided to reduce the price, they contacted someone who had seen it previously and, although they couldn't meet the asking price at that time, made an offer the next day. Mark and his staff are a pleasure to work with.

Rosie · 14 June 2017

★★★★★ 5/5

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Friendly, helpful, professional service

We have just let our bungalow for the first time and are very pleased that we chose Bond Oxborough Phillips to be our agents for a fully managed let. The first meeting with the agent was extremely helpful for us novices, and further questions that we have had have been answered promptly - a first class service.

Thomas · 19 November 2015

★★★★★ 5/5

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House sale

The team at BOP were professional, friendly, efficient and helpful. I particularly valued the staff handling all viewings as I work full time and was quite sad to be selling my home. We were kept very well informed with progress as and when it happened. We would use the services of BOP again if we moved again.

Sonia · 17 November 2015

★★★★★ 4/5

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Not just a number

Professional service. All agents familiarised themselves with my property prior to a viewing. Felt valued as their customer and definitely not just a number. In absence of agent when calling the office - the office staff were extremely knowledgable and they were uptodate with the current situation of selling.

Sarah · 21 March 2016

★★★★★ 5/5

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Quick and excellent service

We didn't have a great deal of contact with Bond Oxborogh Phillips as we bought through them not sell however, whenever I emailed or left a message they always replied promptly and with all the required information. I'd particularly like to mention Sue who was fabulous.

Claire · 13 June 2017

★★★★★ 5/5

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Moving to new area

All staff helped to make our relocation to Cornwall as smooth as possible. They kept good lines of communication to ensure our short term rental as well as house move was managed efficiently. An excellent personal service that helped us feel confident about the whole process.

LYNN · 19 November 2015

★★★★★ 5/5

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All Round Excellent Service

This is the second time we have used this estate agent and we would certainly use them again. Excellent service throughout with very good up to date feedback each week. We were recommended by family members who were also delighted with the service they received.

Kay · 17 November 2015

★★★★★ 5/5

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Facilitated quick and successful purchase

Quick, effective, and trustworthy estate agents that were good at communicating to and from sellers and solicitors. At all times when phoned, knew what stage purchase was at, and what was required and by whom. Will use in the future.

Chris · 13 June 2017

★★★★★ 5/5

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Very attentive and engaged.

I was impressed by the agents commitment to see my purchase through to completion, with helpful engagement with all parties to ensure the process went as smoothly and quickly as possible. I would recommend and would use again.

Donna · 11 June 2016

★★★★★ 5/5

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Friendly,helpful staff.

Everyone at this branch were very helpful and polite.They did everything they could to help whenever a problem arose.They kept us fully informed throughout the whole process of selling our house. We would definitely us use them again.

Claire · 10 March 2016