Every review we hold for the Waddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at Kinetic are fantastic
The team at Kinetic were fantastic when helping us with the purchase of our first house! They're incredibly helpful, responsive, and always the first to chase our solicitors for updates, making the entire process seamless. In particular, thank you to Louis for helping putting in our offer, Tim for showing us around the house (thrice), Jo for being fantastic throughout the entire process, and Charley for being lovely over the phone. From offer to move in, the whole thing only took us about 3.5 months. We really appreciate the team's friendliness, knowledge and support - hugely recommend them as an estate agent.
Catherine · 25 August 2026
★★★★★ 5/5
TrustpilotJack Johnson has been brilliant from…
Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
Byers · 18 June 2026
★★★★★ 1/5
TrustpilotExtremely disappointing service, felt like my home wasn’t even for sale
I had a very poor experience with Kinetic during the 4 months my property was listed with them. Over the entire contract period, we had just one viewing, and no offers, which is incredibly disheartening when you're trying to sell what should be a very marketable home.
From the start, things were handled poorly. The photography was subpar, with bad lighting and awkward angles that didn’t do the property justice. The floorplan took far too long to finalise and still contained errors even after multiple attempts to correct it. This caused unnecessary delays in getting the property live, despite initial assurances that it would be up much sooner.
Throughout the listing period, the only suggestion I was given on how to improve interest in the property was to reduce the asking price, which is a lazy and generic tactic that requires no effort from the agent and showed no attempt to tailor a strategy for my specific home or situation. No advice was offered on presentation, staging, or any creative marketing ideas. There was an attempt made to offer me extra premium listings on Rightmove and a free virtual tour of the house, but this only came once I gave notice to leave the market with them, which in my opinion was too little too late.
The fortnightly update emails were equally uninspiring, usually just a copy and paste of Rightmove stats telling me how poorly the property was performing, followed by a vague “let me know if you have any questions.” The only question I had was why they were asking me for ideas when I was paying them to be the “experts”.
In truth, it often didn’t even feel like my house was for sale. The lack of engagement, poor marketing, and absence of strategy made it seem like my listing was simply forgotten about. Other agents in the area clearly managed to generate viewings and offers on comparable properties, Kinetic did not.
I gave notice and moved on once my contract ended, and I definitely wouldn't recommend Kinetic based on my experience. Another house down my road which was on with Kinetic has also just left the market without a sale, and from what I saw a similar lack of interest, so I know that I am not alone. Sellers deserve better than a passive approach and generic advice, especially when trusting a professional service to handle something as important as selling a home.
Matt · 17 June 2025
Agent replied · 3 August 2025
As per our response on Google.....
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear that you were left feeling disappointed by your experience.
As an independent business, we take every review extremely seriously, especially as you feel let down, as we pride ourselves on delivering a professional, personal service. It’s deeply saddening to read your comments, particularly because we genuinely tried to respond to your concerns and work collaboratively with you when you did raise them.
While we fully understand the frustration of a property not selling within the timeframe hoped for, we’d like to respectfully address a few points raised. When you expressed concerns, we responded by offering to make arrangements to improve your marketing and a personal visit to discuss concerns face to face and offer a free video tour but you declined. This is something we feel reflects our commitment to listening and finding solutions together not just ignoring our clients.
To help generate additional interest, we offered to cover the cost of a extra Feature box on Rightmove on top of the premium listing that was already listed and paid for and the feature box that was paid for upon listing, which helps to boost visibility, a step above the standard marketing approach and sometimes charged extra for by other agents as it does cost the agents to do so.
Regarding communication, we always aim to keep our clients informed with transparent updates, and while we regret that the content of those updates did not meet your expectations we did stay in touch and not leave you completely in the dark as we hear a lot of agents do and leave clients just sat online wondering, the updates were based on real-time data and feedback. We welcome input from our clients, but we absolutely do not expect them to be the experts, that’s our role, and we are sorry it felt otherwise to you.
We are only human, and although we work hard every day to support our clients often going above and beyond, it is clear in this instance that we fell short of your expectations. That truly upsets us, as this is far from the typical experience people have with us, something we believe is reflected in the overwhelmingly positive reviews we receive across all platforms.
Online reviews carry real weight, and while we fully respect your right to share your perspective, we also hope readers will understand that this situation does not represent the service we strive to deliver on a day to day basis or that which the vast majority of our clients experience.
We’re sincerely sorry that you felt this way, and we wish you the very best with your onward plans.
22.15 pm - 17/06 additional comment to your original review that has now been edited - as per our initial reply we feel saddened that you felt the need to edit the original review but we again wish all the best
★★★★★ 5/5
TrustpilotFirst class service
Helen and the team from the eston branch have been amazing.Efficient, friendly and professional. Helen has dealt with the progression of the sale of my property and I cannot thank her enough. Helen has been so kind and professional throughout the sale and has really gone above and beyond . Welldone to all the team at eston keep doing what your doing 👏. First class service.
Alison · 20 June 2026
★★★★★ 1/5
TrustpilotI have bought and sold many houses over…
I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!
Louise · 12 June 2026
★★★★★ 5/5
TrustpilotWe recently used Kinetic Estate Agents…
We recently used Kinetic Estate Agents for the sale of our home and couldn’t be happier with the service we received. From the outset, they moved incredibly quickly to get our property on the market, which we really appreciated.
The viewings were well-organised and, most importantly, they were with genuinely interested buyers, no time-wasters. That made the whole process feel efficient and well managed.
Professional, proactive, and easy to deal with throughout. We wouldn’t hesitate to recommend them to anyone looking to sell their home.
Hugh · 26 February 2026
★★★★★ 5/5
TrustpilotSold my house in a week!
I was amazed to use Michael Pool and have my house sold in just a week! I love the photos that they took and appreciate their quick replies from the Estate agents. Alisha has been understanding with everything and was liaising with all the buyers, communicating quickly to me and making sure I was kept up to date at all times. Thank you!
Svjf9 · 15 May 2026
★★★★★ 5/5
GoogleI couldn’t rate Kinetic highly enough. From tbe Valuation appointment, Matt was extremely personable and professional (maybe a slight Lincoln City FC bias). He then did an amazing job of advertising the house with some great pictures. …
Daniel · 25 September 2026
★★★★★ 5/5
GoogleWe recently bought a house through Kinetic. Matt was really helpful sending information and showing us around the property, really enthusiastic and knowledgeable. Throughout the buying process Jo was great at communicating between us and the sellers- super quick to reply and always really friendly. Great experience all round.
JHarris · 23 October 2025
Agent replied · 6 November 2025
Thank you for your lovely review! We’re so pleased to hear that Matt and Jo made your purchase such a smooth and positive experience. It’s great to know their enthusiasm and communication stood out, we’ll be sure to pass on your kind words.
★★★★★ 5/5
GoogleNina was hands down the best agent we dealt with in the whole of Lincolnshire. She was responsive, proactive, helpful, kind and completely on it throughout the process. I haven’t come across Kinetic before but I can’t recommend them highly enough. If you are looking for a proper job ask for Nina.
Carl · 1 June 2026
★★★★★ 5/5
TrustpilotI can’t recommend Kinetic Estate Agents…
I can’t recommend Kinetic Estate Agents highly enough. After spending 6 months with other estate agents with very little progress, Kinetic managed to sell my house in just one month.
From the very beginning to the completion of the sale, everything was handled professionally and smoothly. Communication was excellent, and I always felt that the team genuinely cared about getting the sale over the line.
A special thank you to Jo the Sales Manager, who was absolutely brilliant throughout the whole process. She kept on top of everything, kept me updated, and made sure nothing was overlooked.Her hard work and professionalism made a stressful process so much easier.
Thank you to the whole Kinetic team, and especially Jo, for getting the job done! I would definitely recommend Kinetic to anyone looking to sell their property\. 🏡👏
Lukauskas · 8 October 2026
★★★★★ 5/5
GoogleThank you Matt for your amazing 'Kinetic' energy and hard work in getting my listing posted in super quick timing! Your patience and attention to detail to get the job done was exceptional! Your focused and friendly approach made working …
Jayne · 9 August 2026
★★★★★ 5/5
GoogleWe’ve had such a fantastic experience. A huge thank you to the whole team, and especially Louis and Jo, for your kindness, patience and brilliant support throughout. You made everything feel so much easier, and we’re truly grateful for all you’ve done.
Dale · 18 July 2026
★★★★★ 5/5
GoogleWould recommend Kinetic Estate agents to anyone selling their home. We received regular updates and good feedback on viewings. Joe was excellent at answering any queries. She followed up on all our calls. Great service! Thank you!
Julia · 28 August 2026
★★★★★ 5/5
GoogleWe’ve just bought our first home and can’t thank Jo at Kinetic enough! She always replied promptly, chased updates for us, and reassured us in the stressful moments. Genuinely don’t know what we would have done without her. Ben was also …
Wiktoria · 30 October 2025
Agent replied · 6 November 2025
Thank you so much for your wonderful review! We’re delighted to hear that Jo and Ben made your first home-buying experience such a smooth and reassuring one. Wishing you both every happiness in your new home!
★★★★★ 5/5
GoogleI can highly recommend Kinetic Estate Agents, especially Nina plus Ella. I met Nina back in April and just knew they were a professional and caring team. It just so happened Nina loved my home which was going up for rent. This was quite a …
Sarah · 9 June 2026
★★★★★ 5/5
Trustpilot100% recommend
100% recommend! Everyone we dealt with at Kinetic were brilliant, particularly George, Louis and Jo. We needed our property on the market really quickly and Kinetic made that happen, their communication was consistent throughout the whole process and everyone was so friendly and willing to help.
Ellie · 31 May 2026
★★★★★ 5/5
TrustpilotGreat communications
Debbie kept us in the loop throughout - it was an involved process for various reasons which Debbie navigated brilliantly - always ensuring that my partner and I was fully up to speed. Highly recommend
James · 13 August 2026
★★★★★ 5/5
GoogleWe've not sold or purchased through Kinetic (as of yet). However wanted to pop a review on here for Joanne. We're currently on the market with a different agent and viewed a new build property at the weekend and we absolutely fell in love!! We were so worried the house would get snapped up before we were ready to proceed. Joanne then went above and beyond to help with potentially a part exchange. We didn't know this was a possibility and without Joanne's knowledge and expertise we would have just sat around and waited. Thank you Joanne for going the extra mile! Fingers crossed it all works out 🤞🏻
Saffron · 30 July 2025
★★★★★ 5/5
GoogleI cannot recommend Kinetic enough - the service they have provided from start to finish on both the sale and purchase of my new home has been fantastic.
My property sold in just 4 days at full asking price! A special shout out to Matt for how quickly he was able to get my property on the market - the quality of the photos and the advertising was great.
It has taken just 3 months from accepting the offer to completion, which exceeded all my expectations. Jo has been absolutely amazing throughout the process, she was always available and responded quickly to answer any questions I had and regularly kept me updated with any progress, no matter how small - a true gem!
Kinetic provided a personal touch and I would recommend them to anyone, I will always use Kinetic in the future! ⭐️
Grace · 23 July 2025
★★★★★ 5/5
GoogleBrilliant service from start to finish, easy to get hold of, always called back, I would definitely recommend Jo Foster and the team at Kinetic
Jason · 8 October 2026
★★★★★ 5/5
GoogleWe had a great experience selling our property with Kinetic. Jo was incredibly helpful and patient throughout the entire process, always taking the time to explain things clearly and keep us reassured. Louis was also very supportive, …
Georgina · 30 October 2025
Agent replied · 6 November 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that Jo and Louis made your selling experience such a smooth and reassuring one. It’s fantastic to know the whole team’s professionalism and support left such a positive impression.
★★★★★ 5/5
GoogleWe had a fantastic experience with Kinetic Estate Agents and couldn’t recommend them enough.
From the very start, Matt was brilliant. He was professional, approachable and …
Grace · 25 September 2026
★★★★★ 5/5
TrustpilotEfficient and profesional .
As a landlord I have found the process of letting out my property to be incredibly thorough, and a process that has been shared with me every step along the way. I feel reassured that my interests and the tenants are at the heart of how Kinetic Lettings operate.
I would highly recommend Kinetic Lettings if you are thinking of renting out your property.
A big thank you to Nina (Sharpe) for always keeping me informed at every stage. It’s very reassuring knowing that as I am living abroad, my property is in good hands.
Judith · 8 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
