Buckinghams reviews

★★★★★ 5/5

Google

Since the beginning my association with Buckinghams in June 2024, I have found my experience with the team over the past few months to be exceptional. The entire team, encompassing lettings, sales, and admin is genuinely dedicated to delivering the highest standard of service, offering a bespoke approach to every client, irrespective of the property's value. As a landlord using their fully managed service, I have found their teams response to issues to be prompt, timely and the costs are clearly monitored to ensure they remain reasonable. One of the most advantageous aspects is that a member of the Buckinghams' team conducts the property inspections personally, rather than delegating this task to external parties. This approach allows each team member to become intimately familiar with the property and to establish a rapport with the tenants. Whenever I have had any questions or queries, they have been addressed promptly and thoroughly. There is a remarkable willingness to assist, and one might expect that a firm with over twenty years of experience would become complacent; however, this is far from the reality with the Buckinghams team. I would like to express my gratitude to James, Geoff, Mandy, Amanda, and Mel for their unwavering commitment to ensuring that each client feels appreciated and highly valued.

Rehan · 17 February 2025

★★★★★ 5/5

Google

What a refreshing change - an honest and reliable estate agent. Alex and Elliott were professional, polite, friendly and knowledgeable. I kept in regular contact with Buckinghams during my house search which took some months. Buckinghams were instructed to sell the property I have just purchased. Alex contacted me asking if I’d like to view. 5 weeks later I picked up the keys and it ticks pretty much all the boxes. I thoroughly recommend the team at Buckinghams and can’t thank you enough.

Natalie · 27 May 2024

★★★★★ 5/5

Google

Outstanding team at Buckinghams. Geoff, Alex and Chris were absolute professionals and gentlemen throughout the process. I wouldn't hesitate to work with Buckinghams again.

Tony · 16 March 2026

★★★★★ 5/5

Facebook

Since the beginning my association with Buckinghams in June 2024, I have found my experience with the team over the past few months to be exceptional. The entire team, encompassing lettings, sales, and admin is genuinely dedicated to delivering the highest standard of service, offering a bespoke approach to every client, irrespective of the property's value. As a landlord using their fully managed service, I have found their teams response to issues to be prompt, timely and the costs are clearly monitored to ensure they remain reasonable. One of the most advantageous aspects is that a member of the Buckinghams' team conducts the property inspections personally, rather than delegating this task to external parties. This approach allows each team member to become intimately familiar with the property and to establish a rapport with the tenants. Whenever I have had any questions or queries, they have been addressed promptly and thoroughly. There is a remarkable willingness to assist, and one might expect that a firm with over twenty years of experience would become complacent; however, this is far from the reality with the Buckinghams team. I would like to express my gratitude to James, Geoff, Mandy, Amanda, and Mel for their unwavering commitment to ensuring that each client feels appreciated and highly valued.

Rehan · 22 January 2025

★★★★★ 5/5

Google

From the beginning of this process (which involved the sale of two properties before we could go ahead with the purchase of a third) Sally-Ann has been supportive, responsive, professional and just so wonderfully pleasant throughout. Property transactions in a pandemic and through various lockdowns was never going to be easy, but Sally-Ann and the team made the process that much less stressful. Out of all three estate agents we were involved with, Buckingham's and specifically Sally-Ann were miles ahead in customer service and general support. Thank you for helping us to get our dream home.PositiveResponsiveness, Professionalism

Jennifer · 17 June 2021

★★★★★ 5/5

Google

Geoff is hands down the best real estate professional I've ever had the pleasure of working with - tactful, patient and extremely knowlegeable. The viewings were organised seemlesly and scheduled to suit my availability. Replies to any of my querries were almost instant and were always incredibly comprehensive. A complete breath of fresh air was the fact that he remained extremely helpful and professional even after the withdrawal of the offer from my end. When I will be back on the market Buckinghams will be my first choice. I like the way they operate and I adore their business ethics. I am still in awe bearing in mind my past experiences with other estate agents. I can wholeheartedly recommend Buckinghams to anyone, really, they are truly in a league of their own.PositiveResponsiveness, Quality, Professionalism, Value

Gregor · 17 June 2021

★★★★★ 5/5

Google

We chose Buckinghams to buy our first property, one of the best decisions we’ve taken for the process. Melanie and Geoff have been of great assistance and provided us with their warmest of support through the process and after. Their warm and interpersonal nature of dealing made us feel at ease through the various delays during the covid in the background. The service and assistance they provide is second to none, they have always been available for any of the queries we had, very thorough with the facts and details and great bridge for all the negotiations with the developers while always looking out to make sure everything is done as per our requirements. It’s been a fun ride dealing with them. We would highly recommend Melanie and Geoff who represented Buckingham’s for us. I would be going back to them should we require any estate agent related services in the area.PositiveResponsiveness, Quality, Professionalism, Value

Deep · 17 June 2021

★★★★★ 5/5

Google

We recently sold our property through Buckinghams and I can not recommend them highly enough. Head and shoulders above other agents we’ve used in terms of expertise, responsiveness, proactivity, communication and courtesy. There were a few glitches with the sale (nothing to do with them) but Alex went above and beyond to find out what was happening and keep us well informed - all with good humour and real empathy. Exceptional service from the whole team.

Caroline · 17 June 2021

★★★★★ 1/5

Google

Well things haven’t seem to have changed at Buckinghams... as always, obtuse and abrasive to deal with. I popped in today for an update and to see whether there was any chance of getting my deposit back....Still no luck. The staff involved with the initial problem have all since left but seems to have been replaced with someone just as one dimensional as before. Making claims of which he knows nothing of...I would be very wary when entering a letting agreement with Buckinghams they are not good sports. Brexit is here and it is important to pick the right agent or agents for the job. I do not believe that Buckinghams have the ability to perform during these times. It is key to have a good reputation and people skills especially when dealing with such a high end market and clientele. I can see they have several positive reviews but most of them seem to be quite forced, perhaps requested by the agent after my intial posting years ago.... In short there are many estate agents in Virginia water, ascot, Sunningdale. I myself could do a better job of finding or selling a suitable property without having to lock-in to one of these complicated agency contracts. I personally would avoid buckinghams like a house on fire. but hey the choice is yours the review is here. If you get caught out and lose a desposit or worse... don’t say I didn’t warn you! They wouldn’t even settle this morning for £50 of the £400 owed, just to call it quits and move on.. please refer to my other reviews for the original story. They claim they offered me 50% I went in to collect and “apologise” however I was insulted and berated by their head of lettings. This message is of my opinion. I am entitled to an opinion and to share that opinion. This is my truth and my experience. I hope someone finds this review helpful

Dixie · 18 June 2019

★★★★★ 5/5

Google

I have dealt with Alex at Buckinghams for a couple of years now, we rented a property through them and then bought property too. On both occasions they were refreshingly professional and realistic and fair in their assessment of the market …

Maxine · 16 April 2024

★★★★★ 5/5

Google

Alex, Geoff, Elliot and the team have been completely professional and helpful throughout this time. This is the second time they have helped me through the buying and selling process. At all times they have been reliable, punctual, …

Verity · 16 April 2024

★★★★★ 5/5

Google

Wonderful, helpful estate agent. Thank you Alex for your swift replies to all my queries and for your help in finding my dream home.

Ellie · 29 September 2024

★★★★★ 5/5

Google

I sold my property through Buckinghams in 2021 and I couldn’t recommend them enough! Sally-Ann was extremely professional throughout, she communicated with me every step of the way and was very supportive when things out of our control didn’t quite go to plan! Alex and Geoff were fantastic throughout too! Fantastic level of service, highly recommend!

Faye · 17 June 2022

★★★★★ 5/5

Google

A thoroughly reliable, friendly and professional agency. I would not hesitate to recommend them. Geoff was my main point of contact and he was/is a very decent chap.

Matt · 16 April 2024

★★★★★ 5/5

Google

Absolute 5-star service provided by Buckinghams at Virginia water. Our agent James was the nicest and most efficient guy and went above and beyond for us time after time. Cannot recommend enough!!!

Billy · 15 March 2025

★★★★★ 5/5

Google

I cannot thank James Hindson enough for the way he handled the letting of my new apartment. His professionalism, and enthusiasm surpassed all of my expectations. To be honest, Buckinghams are the only estate agent I would ever consider, as they have let properties for us for over 15 years now, and are always a pleasure to work with. Fantastic team effort as always :)

Alison · 17 June 2023

★★★★★ 5/5

Google

Great agent, they have been very accommodating and attentive since day one of the letting process. James and the team were very accommodating with our 200 mile relocation to Surrey. Highly recommended.

Richard · 17 June 2023

★★★★★ 5/5

Google

I have liaised with Buckinghams and Geoff Burgoyne and James Hindson and can highly recommend them. Geoff and James expertise, professionalism, knowledge, understanding, approach and the fact that they are true gentleman, has made the entire process and experience so very smooth. I have no hesitation in recommending Buckinghams and will certainly go back to Geoff for sales in the future and continue to liaise with James on the lettings side.

Waquas · 16 April 2025

★★★★★ 5/5

Google

Sally-Ann was brilliant throughout the process of our purchase, very helpful with good knowledge of the area and helped us out with some follow-up questions about a month after we moved in. All round great experience!PositiveResponsiveness, Professionalism

Rozi · 17 June 2022

★★★★★ 5/5

Google

We had a great service from Buckinghams when we rented from them in January this year. After being let down by couple of other estate agents in the area, we had almost lost hope of finding a place and having the paperwork completed on time. However, we were pleasantly surprised. We dealt with Amanda Eldridge at the Buckinghams and she was extremely helpful throughout the whole process. We give them 5 stars for excellent service and fast turnaround. Thank you so much.

S · 18 June 2019

★★★★★ 1/5

Google

AVOID DOING BUSINESS WITH THIS ESTATE AGENT Here is my story, well a brief version since google wont let me post the essay i have just written! A week or so ago I had put an offer forward on a lovely three-bed townhouse, we were to move in and had agreed to pay a large sum of money upfront to show our credibility and avoid the referencing hassles. We had set a move in date that was crucial for us and stated that if we couldn’t get in by Saturday that the deal would be a non-starter. On the friday we transferred funds over under the assumption that we would be able to move in the following day. We had sent 625 pounds holding deposit to their account a further 6000 pounds with proof of a further 10000 pounds being sent over from abroad that would be credited to their account first thing on Monday. Along with more than enough info for their referees. After this, we were then told that this would not be good enough and a further sum to cover six months rent would be required ‘’ I called the director of the company where I was then called a liar had my character deformed and was told that perhaps ‘’I was overreaching myself by renting this property’’. We had made every effort to show our credibility. As Friday came to a close, they said they were now unsure that we would be able to move in because they could not guarantee the landlord of our credibility. Fortunately, they had sent me the tenancy agreement with the landlord's details on so I decided to call the Landlord up myself and see what I could do. She was a very sweet lady and was very sympathetic. I quote ‘’Many thanks for your text… I appreciate your frustration. I will speak to Buckinghams tomorrow morning and see if we can move forward with this. With Kind Regards C****** To our surprise the next morning, no effort was made by buckinghams to put us into the house at all and we were told we would have to wait till Monday (which they knew was impossible for us due to work commitments) till more money was transferred if we wanted to move! I politely asked to withdraw first thing on Saturday morning because I felt that the trust had been broken and clearly the estate agent was playing games, saying one thing to me and another to the landlord. Not representing either of us accurately at all. I had been called a liar, saying I had been putting words into her mouth and making things up, and that no reference would have ever been able to go through in a days time and that the move in day was unrealistic anyway. So why did she insist that I transfer the funds on friday!!!!!!! She then proceeded by saying that if we were to withdraw; we would lose our entire holding deposit because according to their tenancy agreement, (which was an unread attachment at the bottom of one of their emails) that they had the right to keep all the money. But they had said the day before that if things wouldn’t go through that it would be unfair to keep the deposit and that it would be refunded to us. At this point, I became quite frustrated, to say the least, and scared not only for my holding deposit but for the rest of the sums I had transferred too. After much arguing with them, they agreed to refund me a sum of 325 pounds, not a fair sum we thought at all. This was only under the condition that I would sign a non-disclosure agreement stating that I would not discuss or share with anyone our bad experience there. (does this constitute as blackmail?) in return I suggested they return the sum of 500 pounds to us and keep 125 for the referees; this I thought was more than reasonable for whatever work they had put in on friday...This was laughed at so I have decided to decline the offer of 325 pounds and write this review instead. So just like that and in less than 12 hours we lost 625 pounds (holding deposit) and had to wait the good part of a week for the thousands to be transferred back to us. I feel let down and cheated, I dread to think what would have happened to our entire deposit had we moved into the flat! So buyers and renters beware these people are not to be trusted!

Hannah · 18 June 2017

★★★★★ 2/5

Google

Buckinghams do a lovely tribute to the great novel Christmas Carol by Dickens. Evicted over the Christmas period through no fault of my own and forced to pay for the full notice without compromise. What a way to end an otherwise painless 18ish month tenancy. I genuinely thought they were the exception to the rule of letting agents behaviour but they stayed true to the stereotype in the end .

Oliver · 17 June 2023

★★★★★ 5/5

Google

Right from time we appointed Buckinghams as our agent, we have had a pleasant experience. Despite the lockdown, they did not give up and relentlessly worked hard and finally secured a tenant for our property. They also had the most competitive rates in the market. Thank you James and Camilla for your support and we look forward to a long term relationship with Buckinghams.PositiveResponsiveness, Professionalism, Value

Rohit · 17 June 2021

★★★★★ 5/5

Google

Both Alex and Sally-Ann were very professional throughout helping to sell our house in Virginia Water. Their local knowledge and expertise really shone through and helped tremendously. They were always very attentive and kept us fully updated on all viewings and throughout the final sales process. An excellent service and one I would have no hesitation in recommending.

David · 17 June 2022