Trusted Agent profile · Vale of White Horse
★★★★★
44 reviews across 2 platforms
15 Millbrook Square, Grove, Wantage, OX12 7JZ, Vale of White Horse, OX12 7JZ
Thomas Merrifield's office in Vale of White Horse, at 15 Millbrook Square, is rated 4.3 out of 5 across 44 reviews on two platforms.
Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole team offered an excellent…
The whole team offered an excellent service. We got regular updates about viewing figures on line, and regular feedback and advice. We had the sense that they valued our business and actively wanted to sell our house.
1/5
FacebookOur house was arranged for a part-Ex through TM but as far as I am concerned I should still be treated like a client with the same standards. The whole ordeal with TM has been terrible. They do not vet any of the viewers, most people who came round either had no funds to buy the house, not sold their current house or could not commit to the moving date being so far in advance. More then one occasion the agents were so late to the house that we were more then half way showing the people round. When they did finally show up we had to book in private extra viewings or answer extra questions as TM were unable to answer questions on the house or commit to more viewings. The icing on the cake was the final viewing. They were late as usual and we were halfway through showing the people round. We advised the non apologetic agent that we would walk up the road then come back and to call us on my mobile when ready (Had this situation with Green & Co and they called and waited for 2 minutes just fine) 20 mins later we heard nothing so we walked back to the house to find the agent gone and ALL doors to the house unlocked with the viewers waiting outside saying they were waiting as the agent left it all unlocked. We were relieved to find these people were not the type to take advantage of the situation or any passer by for that matter! We called to complain to the Wantage branch and the manager was less then helpful if not rude. We were very calm on the phone and stated the facts in order but we were cut off by him saying 'its not getting us anywhere'. No apology so we advised we would talk to our developer to remove them, to which he replied 'We'll see' then hung up! I am glad I recorded the phone call as I am still in disbelief that it happened. I will never be using TM and will be advising friends and family the same.
1/5
TrustpilotWorst estate agents I have ever encountered
Worst estate agents I have ever I encountered, the estate agent was rude and arrogant.
1/5
TrustpilotThomas “Oops we’ve spent your deposit!!” Merrifield
I highly recommend Thomas Merrifield if you enjoy being robbed!
5/5
FacebookWe sold and brought through Thomas Merrifield and they were brilliant! Everyone we dealt with in the office were polite, informative and chasing the chain from start to finish and always returned my calls if they were unavailble. I would definatley use them again but not intending to move for a long long time! I have already recommended them to friends looking into moving.
1/5
TrustpilotRude and condescending
Rude and condescending.
5/5
TrustpilotProperty Purchase
I have just purchased a property in Bicester,
5/5
TrustpilotWe thank Thomas Merrifield
We thank Thomas Merrifield, Bicester Office, for putting everything together so quickly and professionally, for my family to own our new home promptly.
1/5
TrustpilotTerrible communication from the start
Terrible communication from the start, by far the worst Estate Agent I have ever come across.
5/5
FacebookTruly professional and friendly. Made to feel our business was valued and appreciated. Communication was excellent.
1/5
TrustpilotTotally unscrupulous Estate Agents that…
Totally unscrupulous Estate Agents that engage in and encourage Gazumping! Best avoid this unethical organisation!
5/5
FacebookSold both our houses through TM. Fantastic service. Friendly, knowledgeable staff, but above all, HONEST! Would always recommend.
5/5
TrustpilotWallingford Branch:
5/5
FacebookI think is a great side
5/5
TrustpilotProfessional from start to finish
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Merrifield's Vale of White Horse office has 44 reviews across two platforms: 10 on Facebook (across the whole business), 34 on Trustpilot (across the whole business).
Thomas Merrifield Wantage & Grove is rated 4.3 out of 5 across all 44 reviews.
Thomas Merrifield Wantage & Grove, 15 Millbrook Square, Grove, Wantage, OX12 7JZ, Vale of White Horse, OX12 7JZ.
