Trusted Agent profile · Vale of White Horse
★★★★★
435 reviews across 2 platforms
Adjacent to Elms Court, Westway Shopping Centre, Oxfordshire, Oxford, OX2 9LP, Vale of White Horse, OX2 9LP
Part of Chancellors, see every office.
Chancellors's office in Vale of White Horse, at Adjacent to Elms Court, is rated 4.7 out of 5 across 435 reviews on two platforms, including 228 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chancellors Botley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Vale of White Horse.
Every review we hold for the Vale of White Horse office, from every platform, shown as written. First names only.
5/5
GoogleJess was incredibly professional and proactive when I recently explored properties in the area. Whether it was arranging viewings, answering questions, or providing honest, helpful advice, Jess went above and beyond at every stage. She took …
Hi emilia, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI recently had an excellent experience with Chancellors, thanks to the outstanding service provided by Katy Campbell and Rebecca Harris. Katy was always available to answer my questions and provided clear, detailed explanations throughout the process, guiding me through the final stages excellently. Her support made the entire experience smooth and stress-free. Rebecca went above and beyond, waiting extra time just for me to make it to the viewing. Her prompt responses and efficient handling of paperwork and coordination with the landlord were exceptional. Both of them made this experience a positive one, and I am very satisfied with the service provided by Chancellors. I highly recommend their agency to anyone looking for a property. Thank you once again, Katy and Rebecca, for your hard work and unwavering support. You both have been wonderful!
Thank you for leaving us this great review Thomas, we will be sure to pass this fantastic feedback onto Katy. We are delighted that you had such a great experience with us and Katy!
5/5
TrustpilotMolly has been a great help
Molly has been a great help, always replies promptly and proactively, 5 stars! :)
We are so glad to hear our team member was a great help!
5/5
GoogleJessica was a great help throughout the house purchase process, answering all questions we had, facilitating extra viewings whenever we needed and generally supporting throughout! We’re super pleased, thank you so much :)
5/5
GoogleJess was extremely professional and helpful when I called to enquire about a few properties in the area. She was knowledgeable and extremely patient, and answered all the questions I had. Thankyou for your help Jess!
Hi Michelle, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotHelpful
Evelina was very quick to respond and had the answers to all my questions.
We are so glad to hear we could help. Thank you for your kind words.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
We're so glad to hear we could assist you in finding your perfect home. We appreciate your kind words!
5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
We are so pleased to hear about your positive experience. Thank you for your kind words.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
GoogleI truly enjoyed my property buying experience. Mr. Ethan was very warm and welcoming, and his professional service helped me find the property I had been looking for and quickly secure an accepted offer. Absolutely wonderful, thank you once again!
Thank you so much for your kind words, Olivia! We're thrilled to hear that Mr. Ethan made your property buying experience enjoyable and successful. Your satisfaction is our top priority, and we're glad we could help you find your perfect home. If you need any further assistance, feel free to reach out. Congratulations on your new property!
5/5
GoogleCharlie has been excellent in terms of process and very helpful in showing us properties. Also, very friendly and a sweet person.
Thank you, Vallabh, for your wonderful feedback! We're thrilled to hear that Charlie provided excellent service during your property search. Our team at Chancellors - Botley Estate Agents is dedicated to making the process enjoyable and stress-free. We appreciate your kind words about Charlie's friendliness and support. If you need further assistance or have more questions, feel free to reach out anytime!
5/5
TrustpilotReally great service from Charlotte at…
Really great service from Charlotte at chancellors. I’ve had negative experiences with estate agents in the past but Charlotte was professional, polite and knowledgeable about the property she was showing me. She got back to me quickly with answers to follow up questions I had.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
5/5
GoogleCharlie was really informative and friendly. Great person to speak to on the house tour and following up afterwards. Hopefully we have our new place sorted 🤞 …
5/5
TrustpilotFranki is great
Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.
5/5
GoogleCharlie was great to work with. Helped coordinate lots of viewings, moved quickly, and was very friendly.
Thank you so much for your wonderful feedback, Cullen! We're thrilled to hear that Charlie provided you with excellent service and helped coordinate your viewings efficiently. At Chancellors - Botley Estate Agents, we strive to create a friendly and supportive environment for our clients. If you need any further assistance in the future, feel free to reach out. We look forward to helping you again!
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Tell us what you need and we'll put you in touch. Chancellors Botley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Vale of White Horse.
