Trusted Agent profile · Uxbridge
★★★★★
1,771 reviews across 2 platforms
10 High Street, Uxbridge, UB8 1JN
Romans's office in Uxbridge, at 10 High Street, is rated 4.1 out of 5 across 1,771 reviews on two platforms, including 280 Google reviews rated 4.7.
Every review we hold for the Uxbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Denise Hurn from Basingstoke for the…
Thank you to Denise Hurn for the excellent service and support. Professional and efficient.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWould like to mention Denise Hurn who…
Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊
Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProfessionalism and friendliness
This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!
1/5
TrustpilotDisgusting and Dishonest company…
Disgusting and Dishonest company especially the High Wycombe branch and property management manager called 'Stacey Cowap' (Avoid her at all costs)They have lied and have cheated there way to stealing money from me from my deposit, I actually cannot believe the complete load of rubbish they have made up - This company needs to be exposed on a wider scale so that they cannot get away with this anymore!!!!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotEXCELLENT AND PROFESSIONAL PROPERTY MANAGEMENT FROM STACEY COWAP AT ROMANS
I have been working with Stacey Cowap at Roman's. She has been fantastic and ensuring repairs and maintenance on the property are rapid and good value. Living overseas, this is a huge help and I know that the tenants will get taken care of swiftly. Stacey also communicates clearly, professionally and promptly. GREAT SERVICE ROMANS AND STACEY
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.
Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSuccessful House Sale
We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some suggestions about the new marketing plan. Within a few days his team had arranged three viewings, on the same day and we received two offers a few days later! After accepting an offer, the sales process was managed by their Move Manager who has been in regular contact and facilitated all parties, to ensure a smooth contract exchange. We are extremely pleased with all the support we have received from the Fleet Team and look forward to concluding the sale next month. Thank you.
5/5
TrustpilotWe had a wonderful experience selling…
We had a wonderful experience selling our flat in East Acton. The follow-up from Maciej and his team is amazing! I look forward to appointing them for future lettings and sales.
5/5
TrustpilotMs Kaitlyn Young of Romans is very…
Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.
5/5
TrustpilotDonna Maria Brent has been outstanding
Donna Maria Brent has been outstanding. Excellent customer service and she always sorted out any queries in record time.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHouse Review
We were very happy with Saffron, whom we met at 61 College road for a house viewing. The service was pleasant. She clearly took us through and elaborated every detail.
Dear SylvesterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotHave been using Romans for over 17…
Have been using Romans for over 17 years and have in general found them easy to work, and most importantly they have always have tenants ready to move in when the previous tenant leaves. For me the star at Romans is Kimberley Garcia Jones, who is always quick to reply to emails and sorts out issues quickly.
Good afternoonWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotI've been a private renter now with…
I've been a private renter now with Romans for 8 years and it's been a stressless time throughout. On the odd occasions I've needed to report a repair, these have been dealt within a very reasonable time frame and to good standard. I absolutely love the property I reside in and I can't ask for a better Rental Agent who helped me from the very start of my journey to this point, if totally honest. Christine Lancaster too is always my port of call when needed and is totally professional as well as understanding. Long may this relationship continue long into the future too. From a more than satisfied tenant. Jennifer
5/5
TrustpilotI relocated from Ireland 5 half years…
I relocated from Ireland 5 half years ago and my first property to rent was with Romans for 3 years , so I am so glad my first property to buy was also through Romans but a different branch this time. Dealing with all the staff in each branch through Rentals through the years and now my first purchase they are so professional and lovely to deal with . Thanks Romans , to Jack and Jonathan for the quick sale of my first purchase through Romans
5/5
TrustpilotPositive In The Way Romans Are Helping
Robert has been looking after the different things that needed to be done,& Romans have also recommended a Solicitors as well,so has been extremely helpful in making the whole process alot less stressful
1/5
TrustpilotHorrible company if you are a renter
Horrible company if you are a renter. Don't expect your deposit back even if you leave the house spotless. Just don't care about the renter and only care about the landlords.Would never use again.
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
GoogleZara younas is such a lovely professional lady understanding the client needs. She is so polite and well spoken. I would definitely recommend romans to give her a raise.
Dear Jaspreet Singh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans Estate Agents have been excellent in helping me find a property to rent. Specially, Zara (who I would personally recommend), she ensured all the paperwork were completed as soon as possible, but most importantly she was very patient. She made sure that the property was secured for myself when I had difficulties finding a guarantor. Lastly, unlike other estate agents I’ve dealt with in the past, there were no admin fees. Would highly recommend
Hi Yashley Thank you for taking the time to review your recent experience with our Uxbridge branch. It's incredibly pleasing to read your comments, particularly about Zara, and glad she could provide you with a great service. We will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
3/5
TrustpilotQuick enough to request your rent…
Quick enough to request your rent deposit but very slow to return it. Seems they probably have it sat in their account earning them interest on it instead of returning it straight away!
Dear NickWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
5/5
GoogleI have been with Romans since last 2 years. it's worth mentioning that Zara has recently started assisting us with our property queries, which has been a great asset to our interactions. Her proactive approach and dedication to resolving issues have been truly commendable. Thank you for your valuable support
Dear Shahzaib Abbas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBunch of pathetic individuals claiming to be good estate agents
I recently had an experience with the company's valuation process that has raised some serious concerns. It appears that there may be issues with fairness and trustworthiness in the Reading office.Throughout my interaction with an individual in the Reading office, I encountered what I believe to be unilateral discrimination. This came as a shock and is completely unacceptable, especially in the professional world where equality and fairness should be paramount.What's even more troubling is the perception that this discriminatory behaviour seemed to be supported by the team manager within the company. Such support for unfair practices is deeply concerning and needs to be addressed promptly.In my opinion, it's crucial for the company to reevaluate its valuation process and the individuals responsible for making these important decisions. A transparent and equitable process is essential for trust and confidence in any business.While I have reservations about my experience, I hope that the company takes this feedback seriously and works to ensure a more trustworthy and fair valuation process in the future.It’s Reading branch
1/5
TrustpilotSo much for 28 days
The team seamed incompetent to deal with the sale effectively, granted the property was a repossession. In the future they should ensure they have all information pertaining to the property before listing it on the market, especially if they are going to push for a 28 day exchange. Mine took 6 months in the end.
Dear Fr45er95,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI have recently let a property managed…
I have recently let a property managed by Romans. It was a smooth experience. My agent Nathan Poulter was easily approachable and very helpful with clarifying the queries quickly.
5/5
TrustpilotSuper professional
Super professional, efficient and most importantly...Human! A very smooth onboarding and rental process enabled by the excellent and lovely Hannah. Thank you kindly for making our family move so easy.
Dear RupertCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah a 5 star rating! Many thanksCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Uxbridge.
