Romans Uxbridge reviews

★★★★★ 1/5

Google

Worst real estate agency in Uxbridge. Do not trust anyone in there. Especially Aduel. Because of him I had to stay in a hotel for 2 weeks and I wasted so much money!! Do not choose Romans!

Jay · 13 April 2026

★★★★★ 5/5

Trustpilot

This was my first time renting and…

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

The · 28 February 2026

★★★★★ 5/5

Trustpilot

Fast and professional help from…

Fast and professional help from Tilehurst branch. Nathan, Lorraine, mark and Steve were all brilliant. We viewed a property and was moved in within 4 days. Thanks again guys! Biggest shoutout to Nathan and Lorraine. Daily communication with what’s going on and very helpful.

Megan · 4 February 2026

★★★★★ 5/5

Trustpilot

I would just like to say a massive…

I would just like to say a massive thank you to Steve,nathan and there team at romans a very helpful & professional service any help I needed they were there for me would recommend Romans to anyone thank you so much

Simon · 26 February 2026

★★★★★ 5/5

Trustpilot

Hollie our Consultant at Romans…

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.

Allen · 4 March 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Romans and…

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Ian · 1 May 2026

★★★★★ 5/5

Trustpilot

Just want to say a big thank you to…

Just want to say a big thank you to Holly from romans. Very helpful went above and beyond. Would recommend

Tony · 23 July 2026

★★★★★ 5/5

Google

Our experience over the past three years with Romans has been very good. The tenancy went smoothly throughout, and the end-of-tenancy process with Kaitlyn Young was also handled nicely and professionally. Overall, it was a positive experience.

Saju · 16 March 2026

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones is brilliant 👏

The maintence team who look after my property are fantastic. Very friendly, lightening quick and super efficient, even late on a Friday afternoon. Kimberley Garcia Jones is a credit to Romans & ably backed up by Kian Lewington. These guys deserve recognition for the great job they do.

Tim · 12 December 2025

★★★★★ 1/5

Trustpilot

Dishonest, Unresponsive, and Money-Hungry - A Nightmare for Tenants and Landlords

My experience with Romans Lettings Agency was an absolute nightmare, and I strongly urge both tenants and landlords to avoid them at all costs.For Tenants:From the start, the onboarding process was unnecessarily tedious compared to any other rental experience I’ve had. Things only got worse nearing the end of our tenancy. The agency tried to blame us for pre-existing damage to the flat below, which was not only outrageous but entirely false. Their sneaky behavior during the check-in process left us vulnerable to unfair claims at checkout. Parts of the check-in report were incomplete, with notes like “cleaning still in progress” or “maintenance still in progress.” This led to exaggerated claims about pre-existing wear and tear when we moved out.When we informed them of our intention to end the tenancy on the date outlined in our contract, they tried to make us pay for the damage to the flat below, again, damage we didn’t cause. To make matters worse, they then insisted we move out a day early without offering any refund, which we firmly declined.After that, communication completely broke down. Jack, our assigned agent, stopped responding to emails and phone calls entirely. Despite contacting their office dozens of times, we were repeatedly told he would get back to us, but no response came, for two months! We were completely left in the dark about our deposit, with no updates or resolution. Even after going in person to their office several times, we were told Jack wasn’t in and that he’d follow up later, which, of course, he never did.Eventually, we escalated the issue to Jack’s manager, Karen, only to experience the exact same problem: ignored emails, unreturned calls, and zero accountability. It wasn’t until we involved the TDS (Tenancy Deposit Scheme) that we made any progress. The adjudicator sided with us, finding their claims false and exposing the negligence and lies Romans were willing to pursue.For Landlords:Romans’ complete failure to communicate with us as tenants is a glaring warning sign for landlords. Their lack of communication doesn’t just affect tenants, it could lead to serious issues within your properties going unaddressed, which could worsen over time and become far more expensive to fix.Additionally, their negligence on the legal side of things is a huge liability. If they were willing to pursue false claims against us with no basis, imagine how such unethical practices could backfire on you as a landlord. Failing to follow proper procedures and legal requirements could easily land you in trouble.Romans only care about taking your money, not providing any level of service or professionalism. Avoid them entirely, whether you’re a landlord or tenant, they will fail you.

Jack · 3 December 2024

★★★★★ 5/5

Google

A huge thank you to Zara Younas from the Uxbridge branch for helping my friend and I find a place we can truly call home. From the start, Zara understood exactly what we were looking for and went above and beyond to find a property that fit both our needs and our budget. She reassured us throughout the process. Zara kept us updated regularly, whether by email or phone, and was always available to answer any questions we had, no matter how small. Thanks to her patience, friendly approach, and constant support, Zara made the whole experience of renting an apartment in the UK so much easier and stress-free. I can't recommend her enough, she's an amazing agent!

Thabisa · 26 November 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Zara Younas while searching for a rental property, and I cannot recommend her highly enough. From our first interaction, Zara demonstrated an impressive level of professionalism and out going personality. Zara took the time to understand my needs and preferences guiding me through the entire process with patience and clarity. She was always available to answer my questions and provided insightful information about various neighborhoods, ensuring that I felt confident in my choices. Again many thanks to Zara for helping me through the process of finding a home.

Kheanard · 10 November 2024

★★★★★ 5/5

Trustpilot

Excellent service from Romans in Yateley

Excellent service from Romans in Yateley in particular Harry who was always there for any questions. They were very professional at all times. I was kept up to date with the sale of my house!

Anne · 9 March 2026

★★★★★ 5/5

Trustpilot

“I had the pleasure of working with…

“I had the pleasure of working with Amanda as my lettings consultant for my first move in the UK, and I couldn’t have asked for a better experience. Amanda was incredibly helpful, always in constant communication, and went above and beyond in offering guidance and suggestions that were both thoughtful and informative. She made the whole process smooth and stress-free, ensuring I felt supported every step of the way. I highly recommend Amanda to anyone looking for a reliable and dedicated consultant. Thank you, Amanda, for making my move such a positive experience!”

Kevin · 28 October 2024

★★★★★ 5/5

Trustpilot

I have been extremely impressed with…

I have been extremely impressed with the service provided by Steve and his team in managing my rental property. From day one, they have been professional, attentive, and highly efficient in all aspects of property management. Steve has consistently gone above and beyond to ensure everything runs smoothly. Communication has always been clear and timely, and I’ve felt confident knowing my property is in good hands.If you’re looking for a trustworthy and dedicated estate agent who delivers a first-class service, I highly recommend Steve and his team!

Saleh · 24 October 2024

★★★★★ 5/5

Trustpilot

Georgia Peters

I would like to say that Georgia Peters at Romans Uxbridge has been very helpful in managing my rental property.

Jacky · 19 June 2026

★★★★★ 5/5

Google

I had a great experience securing my new property through Romans. A big thank you to Rachael and Arun for their professionalism and human touch. From the initial viewing to the final handover, they were communicative, transparent, and very helpful. Highly recommended!

Flo · 21 December 2025

★★★★★ 5/5

Trustpilot

Selling our property

Vasco has been so helpful in guiding us through the start of our selling journey, from advising us about EPC certs and helping us to download an app to process ID. He also arranged an amazing set of photographs, which we are so pleased with. The property only went live yesterday so we can only wait and see! The main thing we appreciate from Vasco is that is keeps us informed on a regular basis. Many thanks again

Nikki · 31 October 2024

★★★★★ 1/5

Trustpilot

In simple words, awful …

Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested in our bungalow, I decided to give them a chance, even lowering our asking price by £50K for a quick sale based on their assurances. Despite all the promises, not a single viewing was arranged. Communication was terrible, and it felt like they did nothing beyond just listing the property on Rightmove, something anyone can do for a fraction of the cost.Professionalism was lacking from the start; the agent took pictures using his phone, which were then used in the marketing. It felt like there was no effort on their part to actively market our property or follow up with potential buyers. If you’re considering Romans, be cautious. Ask for guarantees on the number of viewings they’ll arrange, or you’ll likely end up wasting your time as we did.

Nick · 30 September 2024

★★★★★ 5/5

Trustpilot

I needed a quick move - I wasn't expecting that quick

I needed a quick move - I wasn't expectingit to be that quick! I was delighted when I moved in within 10 days. Anne Marie and her team were brilliant and very supportivethrough each stage of the process.My viewing was booked promptly (same day)and I was amazed that I had such a choiceof properties which I could choose from.I am settled and enjoying my new home knowing that any problems or issues, big or small will be dealt with promptly by our dedicated building manager Scarlet.I am a very satisfied Romans customer. Andy C.

Andrew · 24 September 2024

★★★★★ 5/5

Google

A massive thank you to Zara, for her amazing support. We felt so at ease, throughout every stage of trying to find a home. Thank you for understanding us, listening and being extremely patient. There was never a moment, where you did not have an answer to our million questions. You also went above and beyond, to ensure we secured the house we liked. Your efforts have not gone unrecognised. We cannot Thank you enough. All the best to you and the team moving forward.

Carlene · 24 September 2024

★★★★★ 5/5

Trustpilot

Successful move

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

Liam · 26 February 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I have no complaints at all with the service I have received from our Tenancy Manager Kaitlyn Young and the team at the Camberly Office.

Paddy · 29 April 2026

★★★★★ 5/5

Google

We recently rent a house through Romans. Aduel Carciu was truly fantastic and super professional. He made the whole process smooth and the communication was outstanding. Would highly recommend this agency and especially Aduel.

Anna-Maria · 16 February 2026