Every review we hold for the Upholland office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotMonkeys, morons, Morris
As with many others, currently battling the complete shambles they call Customer Service. Sadly, if anything at all needs repairing, even if it is vital to your living in the house, then you’ll need to fight from start to finish. They don’t answer phones, they don’t respond to answerphone messages, they don’t reply to emails.Most frustrating of all is that they don’t actually understand a complaint even when it is clearly articulated. They simply do not listen. They’re so overwhelmed by problems that they struggle to actively record them, so when you chase them again they have no idea what you are talking about and you have to start again.When you formally complain they can’t address your points and they have no record at all of all the emails you sent and the calls you made.It’s like dealing with a zoo full of monkeys. They excel at uselessness. Even the Director gets told rubbish by them, so he’s completely in the dark.I suggest that if you find yourself in the same position you go to NHBC - exactly what I’m now doing. I’ve spent months speaking to morons at Morris and enough is enough.
Skilton123 · 23 March 2019
★★★★★ 1/5
TrustpilotSo got a call from a friend on our…
So got a call from a friend on our morris homes development this morning, they had a fire that started at the main fuse box (MCB) asked for help from Morris sales office on site after the fire brigade had left. No help what so ever. emergency 24/7 line for Morris apparently doesn't work at weekends. sales rep/customer service in office totlay unhelpfull and could say that one of the managers is on holiday.More importantly the MCB has been fitted in a downstairs toilet directly under the main bathroom. the supply falied to trip and cut supply to house, supply had to be isolated at meter to cut supply.Now 5 hours after incident and no contact from Morris homes. totally disgusting service. All customer rep is interested in is getting rid of our friend and covering Morris homes. will be getting an independent survey on electrics done for my own piece of mind and would recomend all Morris home owners do the same.
Jeff · 2 March 2019
★★★★★ 5/5
TrustpilotHannah was very knowledgeable and made…
Hannah was very knowledgeable and made us feel very welcome. Thank you
Michael · 12 February 2023
★★★★★ 5/5
TrustpilotShelbourne Estates Houghton Grange
We are currently looking for a new build property in Huntingdon and have visited the Shelbourne estates office. Whilst currently there isn’t a show home to view, I have found Rob to be an extremely helpful and knowledgeable sales advisor. He has been very responsive and able to provide detailed answers to our questions. So far, Rob, has provided a very pleasant and positive experience.
Hunting · 5 August 2022
★★★★★ 5/5
TrustpilotGreenlakes Rise
We have moved into our new home at Greenlakes rise and we couldn't be happier , lovely home in a great area. From purchase to completion customer service has been excellent and as with any new home there have been a few snags however these are being dealt with quickly and to a high standard. The site manager Steve has kept us updated on progress weekly and made sure we are happy with works completed.
Stephen · 23 November 2020
★★★★★ 1/5
TrustpilotBuyers beware of purchasing a Morris…
Buyers beware of purchasing a Morris HomeThey are leasehold & Morris tell you that you can purchase the freehold once you've been in your property for 2 years,for around £4K, then they sell your lease on to other companies within a few months of you moving in.Then if you want to purchase your freehold from the new landlord in our case (Aviva) it's £10,600 plus £950 for there legal fees as well as your own.And after purchasing it you still have permission fees to do alterations etc to your home.And when you complain to Morris about it they lie, they then tell you that at the time of purchasing your property you have a choice to purchase it freehold or leasehold which is a total lie.We've wrote to Morris several times and that's to the CEO for the evidence to support what they say & they are completely ignoring us, no response whosoever & that's probably because they can't predict any evidence as it's not trueGround rent start of £350 per year & management charge £179 per yearPlease make sure if your purchasing a Morris Home that whatever is discussed with the sales team GET IT IN WRITING I suggest people look at the information on The Natinal Leasehold Campaign before buying
Tracey · 22 November 2018
★★★★★ 1/5
TrustpilotMisled (or more accurately lied to!)…
Misled (or more accurately lied to!) regarding the leasehold status of the house. Leasehold never mentioned by sales, but when asked, we were told we could buy the freehold after purchase for £6,000. However when we came to buy it less than a year later the freehold had been sold on (within just a few months of our purchase) to an offshore company in Guernsey. They then demanded £109 pounds for us to then be told by them that the price of the freehold was now over £17,250. Disgraceful.
Albert · 22 November 2018
★★★★★ 1/5
TrustpilotBuyers beware of fleecehold properties
Pressured to put 10% down on the house before we had even sold our own. Just about managed to hold them off and paid it when we did sell our old house. We asked to buy the freehold (as a leasehold property) and was told we didn't need to because it was virtually freehold (999 year lease). We said we still wanted the freehold but told we could buy it after we moved in if we really wanted it and this was normal to do (approx £4k we were told). As new to all this we assumed as the customer we wouldn't be lied to so accepted this as something to do after we moved in. Moved into the house with hundreds of defects (mostly sorted after 2 years) but found out by letter that our freehold had been sold behind our backs to an investor 2 months after we moved in. No offer to buy it or anything, we just received a letter saying it had gone. We asked to buy the freehold after receiving this letter and was told to speak to the investor for an informal price. Got quoted over £10k for it and legal fees..... Disgrace! It turns out even if you buy the freehold it still contains fee generating covenants like asking to add a conservatory. Even if they say no to it you pay to ask. This is not what we expected when buying from a big builder like Morris Homes. All nice on the outside but once you're taken in that's when the real truths come out. For more information I recommend people visit the National Leasehold Campaign and Home Owners Rights Network (HORNETS).
Chris · 16 November 2018
★★★★★ 5/5
TrustpilotA new home for the new year.
We visited St Michael’s at the start of the year and fell in love with the pleasant neighbourhood and quality of the houses. Jeanette has given us time and support through decision making and her knowledge has provided us the confidence to buy our Morris home.
Michael · 4 February 2024
★★★★★ 5/5
TrustpilotOur experience from Morris homes up to…
Our experience from Morris homes up to now has been absolutley brilliant! The two sales advisors Carol & Jo have been so helpful! We came in last week to choose our colours and we was made very comfortable, there was no pressure. Every experience has been perfect! We can’t wait to move into our new home the end of 2022!! Love from Ross & Naomi
Naomi · 29 June 2022
★★★★★ 1/5
TrustpilotCustomer care is shockingly bad
Customer care is shocking bad. There is a lot more to this story however we are looking at other routes to air our grievances
Gemma · 27 May 2021
★★★★★ 3/5
TrustpilotI have had a mixed picture with…
I have had a mixed picture with Shelbourne estates at MK. Had a good customer service initially and then as snag failures happened - first was asked to call site office and then after multiple calls was sent a service manager for about 15 different issues.Its now 6 months past moving in - still most items not sorted.Customer service post hand over not satisfactory
Shindo · 8 August 2022
★★★★★ 5/5
TrustpilotWe have bought out first home in…
We have bought out first home in Standish and met with the lovely Julie who made it all possible! She was very friendly and made us feel comfortable, she was able to answer all our questions ( ans there were a lot!) We are very thankful and extremely excited as our home is almost finished!Thankyou for all your help!Capesthorpe, Lydia and Daniel
Lydia · 27 October 2022
★★★★★ 1/5
Trustpilotupdate on Complaint
A update on our Formal Complaint with Morris Homes Midlands we have emails 4 times since July 2023 and the Customer Care manager does not answer our emails, is he still working for Morris Homes or another 1 that has left, this is Morris Homes at there best never reply to written complains.
Robert · 6 August 2023
★★★★★ 5/5
TrustpilotWe had a very good experience with Shelbourne Estates by Jess and Lynne
We had a very good experience with Shelbourne Estates, Jess and Lynne attended to us in a nice and polite manner. We were given all the moral support to buy the property and show of care is very encouraging, hopefully we will close the deal soon.
Olabisi · 19 January 2024
★★★★★ 4/5
TrustpilotSales advisor feedback
Our experience with Pam was excellent. She was honest professional and ensured she gave regular updates.
Jenilee · 16 July 2022
★★★★★ 5/5
TrustpilotVery professional accessible and…
Very professional accessible and knowledgeable, thank you Nicky
Steve · 25 April 2023
★★★★★ 1/5
TrustpilotAbsolute disgrace of a developer…
Absolute disgrace of a developer…. The way they have dealt with the St.Georges Fields development had been awful. The roads not finished to the point of danger. Communication with residents is non existent. Such a shame
Antony · 15 July 2024
★★★★★ 5/5
TrustpilotGreat customer service
We had an excellent experience reserving our new home with Megan at Alconbury Weald. She was friendly, informative and upfront with us. We are so excited to continue working with her and moving into our new home!
Pete · 21 June 2024
★★★★★ 5/5
TrustpilotMorris Homes - Hugglescote Grange
I don’t usually leave reviews, but this experience deserves one.
Glen · 19 June 2025
★★★★★ 1/5
TrustpilotWhat communication!!!
If you would like a pleasant experience where communication is two ways, then I would definitely recommend speaking to a wall as you may get a response by way of an echo. Morris homes have been nothing but shocking in that respect. Other than that a great experience of….Will edit/amend once this nightmare is over
Brett · 19 April 2023
★★★★★ 5/5
TrustpilotUp Holland Gardens
We bought our house from plot , we followed progress regularly and Pam in the office was amazing always returning calls etc .Moving in day went smoothly and the site manager Ant came around to make sure all was ok .Snagging list was small and dealt with very quickly Brilliant moving experience and a very nice well built home to enjoy
Gaz · 13 September 2022
★★★★★ 5/5
TrustpilotKirkham visit
We visited the Kirkham site recently and can't thank the sales advisor enough for her patience with us. She spent valuable time with us showing us several houses and helping us realise and focus on what was important for us.
Duncan · 4 April 2024
★★★★★ 5/5
TrustpilotMoved into our new Henley home on The…
Moved into our new Henley home on The Downing Gardens Gamlingay site in September 2022. We were very happy with the sales team led by Tina who also liaised with the sale of our existing home. On the whole after the expected minor snags we are delighted with the build quality and finish of our new home.
Stephen · 17 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
