5/5
GoogleI found Brian Wilkins as our managing agent to be charming, conscientious and wholly reliable. Thank you. Julian Lee
Agent replied · 9 December 2024
Thank you very much, Julian :)
Trusted Agent profile · Uckfield
Mansell McTaggart Uckfield reviews
★★★★★
205 reviews across 3 platforms
204-206 High Street, Uckfield, TN22 1RD
Mansell McTaggart's office in Uckfield, at 204-206 High Street, is rated 4.3 out of 5 across 205 reviews on three platforms, including 120 Google reviews rated 4.8.
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Reviews
Every review we hold for the Uckfield office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAbsolutely dreadful service
This estate agency is nothing but greedy, with zero care for their clients. Once they've got your money, you're just another number to them. Communication is poor, and they couldn't care less about your needs. Avoid them at all costs.
5/5
TrustpilotOur no 1 estate agent in the area
During 2022 we were looking to buy a house around Haywards Heath. The frenzied housing market meant it took more than a year and 10 offers before we finally secured our forever home. Throughout our search one agent stood out for us above the rest. The helpfulness of the staff, the quality of the videos and accuracy of the details of the properties were really helpful to us especially as we were then living far from HH. We were pleased that the house we ended up buying was on sale through them and would happily recommend them as a great estate agent despite not having paid for a service from them.
1/5
TrustpilotDISGUSTING COMPANY DO NOT USE
DISGUSTING COMPANY DO NOT USE. We have a new born baby and reported mould at the property. Not only did they say this is an ongoing issue they knew about before we moved in, they refused to send someone out to inspect or treat the mould, putting my baby's safety at risk!
5/5
GoogleGreat service during a very difficult prolonged sale that wouldn’t have been completed if it wasn’t for great work from Trevor. It’s a personal service from Mansell McTaggart with support when you need it that makes them the No.1 choice in Uckfield.
Agent replied · 19 June 2024
Good afternoon Dave, Many thanks for your kind review and for the generous gifts you gave the team, they are very much appreciated and we wish you the best of luck in the future.
5/5
GoogleAll the staff at Mansell Mctaggart are professional, friendly and a pleasure to deal with. Many thanks
Agent replied · 23 October 2024
Thank you for your lovely feedback, Christian! Wishing you all the very best, AJ and the team :)
5/5
TrustpilotAmazing at supporting the local community in Patcham
Mansell Mctaggart Patcham once again supported Patcham Infant school by donating Easter eggs for our school Easter hunt, they are fabulous at supporting the local community. Their donations go towards enriching the child in our school. Many thanks!
1/5
TrustpilotUncaring, uncommunicative unprofessional. Not to be trusted.
We had our house on the market for around six months with Mansell McTaggart, at a time when houses were selling like hot cakes all around the country (late 2020/early 2021. So we sat and watched a viewing on nanny cam. We were shocked to see the so called salesman was happy to stand in the kitchen playing with his mobile phone while the viewers were left to wonder around on their own, leaving muddy footprints on the carpet as they went. Then telling them about the negative comments he claimed previous viewers had made and what he didn't like about the place himself also making up some nonsensical story about our reason for selling. Then suggesting they make an offer way below the asking price (which none of them did). We'd already dropped the price substantially, thinking we must have been asking too much for it (the price suggested by Mansell McTaggart during the valuation).Feedback from viewings was almost non existent throughout.We called another agency (Connells), they sold it in just over a week, for the full asking price.
1/5
GoogleWe contacted the Crowborough branch about a property we were interested in viewing - since this was the first property we had enquired about we were unsure about the rules with viewing properties and wanted to see what the process was. We were initially told we couldn't view the property unless our property was under offer due to the Covid rules. A few days later my other half got a text to say we'd been booked in for a viewing during the week - we had already made it clear prior to this that we weren't available during week days whilst we understand the need to be flexible we can't just book off a week day giving our employers 3 days notice we both work as key workers which also hinders our availability. The estate agent then did the same again booked us in for a week day giving us less than a days notice and hadn't asked us if this date and time would be okay. We then left it for a while and found another property we liked - my other half phoned up to enquire and spoke to the same estate agent on the phone who said because we wasn't able to do the 2 viewings prior that she couldn't proceed further with this new property?!?NegativeProfessionalism
1/5
TrustpilotUnprofessional, money orientated, please avoid.
Our purchase through Mansell McTaggart proved to be a very stressful experience and I would strongly urge anybody to avoid them. Their sales/office manager was determined to gazump us from the beginning which they did, twice, for the single purpose of completing a sale and purchase together and earn more commission. Unprofessional and money orientated, this has to be noted and avoided. Moving home is a big deal and this agent cares only about their commission. Please do not use.
1/5
TrustpilotThe Agent
The Agent, Andrew threatened to put the property back on the market after sale agreed if i didn’t immediately pay solicitor search fees even though they had moved the lender valuation and it had not happened yet this was also the agents mistake. Nobody should pay fees until evaluation is done as this could end the whole deal. Anyway through fear I paid the fees and guess what later down the line the valuation came back under and the whole sale fell through and i lost my fees. Haywards heath branch… steer well clear
5/5
GoogleMansell McTaggart were agents for the house that we were buying. On first impressions they were like any other estate agent, however as the purchase progressed they stood apart from all the other estate agents in the chain. Our own proved simply to be good at marketing themselves; when it came to the actual process of selling the house and chasing the chain, they went AWOL and hardly communicated, when they did, they didn't know the detail. A phonecall to Trevor at Mansells meant that we'd find out the true and realistic position. At times the chain felt precarious, in fact many times, but with the help of Trevor I believe we got it over the line. A massive thank you, we absolutely LOVE our new house. Following this experience, if ever we were to move again (I can't see it happening though) we'd be straight back to Mansells to act as our estate agent for the sale. You can't beat that!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTrevor looked after us so well and guided us through a very lengthy house sale. He was always on hand to answer questions and kept us informed at every stage, making a stressful process less stressful!
5/5
GoogleWe had an exceptionally difficult house move, but the team at Mansell McTaggart were excellent, professional and friendly. We had great communications especially with Trevor and Dan and were very happy with the service. Thank you!
5/5
GoogleAn excellent service all round; from initial contact to completion. Attentive, personal, professional, realistic. Given that the property was being sold under probate I couldn’t have been happier with the smooth and hassle free process.
5/5
TrustpilotPretty great service from the Haywards Heath team!
I'm really surprised to read such bad reviews, I used the Haywards Heath branch to purchase my first property and they made the whole process seamless. They were very accommodating, quick to respond to my (many) questions and made me feel completely at ease during what I thought would have been a very stressful time. From first viewing to completion took about 8 weeks and they kept me updated throughout. Couldn't have asked for more really.
5/5
GoogleRichard & Micheal were a pleasure, very professional & helpful when needed.
1/5
TrustpilotStorrington Branch
Diabolical service!After viewing the property and selling our own we asked for a simple clarification of the details. What was the overall size of the plot?Thank goodness we did because after numerous phone calls and chasing we were told the actual area was significantly less than that on the details.We were fobbed off with “We got the information from the vendors details when they bought the property”Surely checking the details before marketing a property is a skill that a competent estate agent should exercise. It’s not difficult to do with Google Maps a freely available online tool.It shouldn’t take the buyer to point out such a basic mistake.Consequently, we have lost our buyer and have had to start from scratch again.As we have learnt to our cost the stereotype of estate agencies has, unfortunately in the case of dealing with Mansell McTaggart, been proved. Don’t trust estate agents and buyer beware
5/5
TrustpilotA huge ‘thank you’ to all at Mansell
A huge ‘thank you’ to Matt, Oliver and all at Mansell. Their experience and professionalism helped overcome some tricky issues with our sale.
5/5
GoogleWe were able to have our old home valued, listed and sold very quickly, which was important to us because we had already found the new house we wanted to buy.
5/5
TrustpilotWe found Mansell McTaggart thorough and…
We found Mansell McTaggart thorough and on the ball from the point of valuation, throughout the viewings and the sales progression. We would definitely use them again and highly recommend the Patcham branch.
5/5
TrustpilotFriendly knowledgeable
5/5
TrustpilotJake
Absolutely brilliant service!My property was on the market with another estate agent for 4 months before I asked Jake to help me to sell the property. He sold it in 4 days!Excellent, friendly, great service.If your property is on the market with another estate agent and they are struggling to sell it for you just give Jake a call. Would highly recommend.
1/5
TrustpilotAwful service - would never personally touch them again!
Awful service from the Forest Row branch going back to selling a large property around August 2019 - eventually selling with another agent in March 2020. Used them as they were very local to the property - wish we had not. Also with a few lies thrown in. Things happened behind our backs without forewarning you to which they had poor excuses when confronted - be aware.
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