Trusted Agent profile · Uckfield

Cubitt & West Uckfield reviews

4.7

★★★★★ Excellent

1,872 reviews across 3 platforms

178 High Street, Uckfield, TN22 1AU, TN22 1AU

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Cubitt & West's office in Uckfield, at 178 High Street, is rated 4.7 out of 5 across 1,872 reviews on three platforms, including 128 Google reviews rated 4.8.

Google logo

4.8 / 5

128

Reviews on Google

This office

Yell logo

5.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,742

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Uckfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amazing experenice start to finish

Amazing experenice start to finish, we left our contract early, they timed us leaving with the new teants almost semesley and throughout our contract were extremely helpful and quick to get back to us. Which we feel puts them above previous estate agents we've had. We wanted to say a huge thank you to Marcus in particular ! Will defenitly be using you guys when its time to buy our first home.

Ellie · 22 February 2022

Agent replied · 23 December 2024

Good afternoon Ellie,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

A big thank you!

Just wanted to give Julie Bramble a big thank you for all her hard work during the course of our house purchase which took 2 years. She was highly responsive, very professional and ensured we were kept up to date with how things were progressing. It was a long haul but finally got there, so many thanks Julie!

Alex · 26 July 2023

Agent replied · 23 December 2024

Hi Alex,Thank you for leaving a review! It's fantastic to hear how positive your experience has been and particularly how hard Julie has worked throughout the process of your house purchase.Best wishes,Cubitt & West.

5/5

Trustpilot

Cubitt & West were great, especially Julie Bramble!

Cubitt & West did a great job on selling our house. The staff are all super friendly, knowledgeable and professional. Once we had our buyer, the exchange and completion process was handed to their Senior Sales Progressor Julie Bramble. Now this woman is absolutely amazing and works tirelessly to keep a chain together and make sure everyone has a good outcome. Our sale and purchase was particularly complicated, but Julie was with us every step of the way and went beyond the call of duty to make things happen. She’s amazing and deserves a big bonus! Thank you.

Jp · 13 March 2024

5/5

Trustpilot

Julie and her team were supper…

Julie and her team were supper supportive through the whole move and considering Cubit and West did not sale my property and i only used for purchase She helped answer questions in relation to my property

Craig · 11 October 2024

Agent replied · 23 December 2024

Hello Craig,Thank you for your positive review. We're delighted to hear that Julie and her team were able to support you throughout your move. It's great to know that Julie could help answer your questions about your property. Best regards, Cubitt & West

5/5

Trustpilot

I put my property on the market with…

I put my property on the market with Cubitt & West in Cranleigh in November 2020 having had a wonderful experience with them trying to help me buy a few years prior. Kerry-Ann has been wonderful the whole way through checking in and updating when possible. Very friendly, helpful and approachable along with Ross. Great team and very glad to have now sold my property with them and would absolutely use them again wonderful team!

Sabine · 3 August 2021

Agent replied · 23 December 2024

Dear SabineMany thanks for taking the time to give Kerry-Ann and the team at our Cranleigh branch such a great review. They work extremely hard and pride themselves to provide the best possible service to their customers, and reading your review made their day.Your recommendation is very much appreciated and we will be delighted to help you in the future should you need us. Best regards,Becky JenningsOperations Director, Cubitt & West

5/5

Trustpilot

Cubitt & West waterlooville They were…

Cubitt & West waterlooville They were very quick and thorough to sell our late father’s house .Julie Bramble was very knowledgeable about the intricate details etc and Mo Hussain was very confident in the sale and advertising process and they were lovely as well as very professional.I had to pop into a Cubitt& West office in North End and they were very helpful and friendly as well .I thoroughly recommend Cubitt & West .

Toni · 23 September 2021

Agent replied · 23 December 2024

Good morning,Thank-you for you kind words about the Waterlooville office of Cubitt & West and in particular Julie & Mo. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

5/5

Trustpilot

We cannot praise cubitt & west enough…

We cannot praise cubitt & west enough for all their support in finding our house. Claire has been absolutely fantastic in keeping in touch with us over a number of weeks of us looking for properties. She is friendly, communicative, professional and knowledgeable. Both Claire and Maddison have made us feel comfortable and valued, supporting us to now have an offer accepted on a house we loved but previously lost out on! Thank you so much.

Jenni · 30 April 2021

Agent replied · 23 December 2024

Good afternoon Jenni,Thank-you for your glowing review of the Southsea office of Cubitt & West and in particular Maddison & Claire. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

5/5

Google

I thoroughly recommend Cubitt & West - Uckfield branch. Rich & Jordan are fabulous. But i would like to give a massive shout out to Fred who not only gave me excellant professional advice but more importantly showed great empathy when I found it upsetting to sell a long standing family home. Fred rang me a couple of times just to check I was OK. In the past I have used other estate agents but never before received this level of care. Quite simply - THANK YOU

Janey · 26 February 2024

5/5

Trustpilot

Buying made easy

From first viewing the property with Lorraine, to the many conversations with Julie, dealing with Cubitt & West as a buyer was as smooth as it could have possibly been. Buying a house is always super stressful, but Julie was always ahppy to take my calls and answer my questions, keeping me updated along the way.

Alex · 23 August 2023

Agent replied · 23 December 2024

Hi Alex,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how smooth they've been able to make your process.Best wishes,Cubitt & West.

4/5

Trustpilot

Long Process.

This was a long process Karen and the team helped to coordinate the solicitors and push information through. The solicitors were very poor on both sides not responding to emails or phone calls not asking the correct questions and were poor at understanding the issues with the sell. Karen helped to keep the pressure on and escalating when needed and finally helping to get this sell to completion. Karen was very helpful and polite.

Sue · 30 July 2021

Agent replied · 23 December 2024

Thank you for leaving us your feedback! Best wishes,Cubitt & West

1/5

Google

Without a doubt worst of my 9 house sales. Appalling service from the Manager Richard. Who deviates massively from the truth with his dealings. Not concerned with how he is treating people as long as he gets his commission. I have worked in the industry myself and never seen or heard of anything like the underhand tactics he performs. Stay away don’t suffer with health issues that he has caused me.

Zena · 27 March 2025

Agent replied · 8 August 2025

Dear Zena Thank you for your feedback and we are very sorry that you feel this way. Your concerns were raised with our Customer Support department and have been investigated and responded to in detail directly. You have also been provided with information in relation to your options, should you remain dissatisfied with the outcome of our investigation. We would like to thank you for sharing your concerns with us and we hope that we have been able to reassure you in our direct communication with you. Kind regards Cubitt & West

5/5

Trustpilot

A big thank you to Heidi and her team…

A big thank you to Heidi and her team at the Ashington branch of C&W.They were excellent in keeping us informed about our property. We liked the portal to log into our area of the website so we could see potential viewings etc.Our home sold for the asking price in a very short time and we exchanged and completed with no hitches. We would not hesitate to recommend their very professional services.

Jo · 2 December 2021

Agent replied · 23 December 2024

I am so glad to hear that the Ashington team were able to help you through the sale of your property; they always aim to provide the best service they can for all their customers.

5/5

Trustpilot

Highly recommend!

I have recently exchanged on a property I'm buying through Cubitt and West Southsea. Right from the start the team were extremely helpful without being overly pushy about added extras like a lot of other companies I viewed properties with. Ed, Andy and Julie Bramble all helped me at different stages, even helping me find another suitable property when the first seller pulled out of the sale. There was clear, prompt communication throughout and they were realistic about managing expectations. If I ever need to sell (or buy another property.. Hopefully not too soon!) then I would look to do this through C&W.

Rachel · 12 February 2024

5/5

Trustpilot

We all need a Julie

I cannot fault the service from Cubitt and West at all. I was unhappy with my previous estate agent and Cubitt and West were able to help with more viewings and generally making my home as attractive as possible. The conveyancing wasn't always straight forward but Julie Bramble was amazing chasing agents and conveyancers and keeping in regular contact. The whole company were amazing but Julie went even more above and beyond. I'm so happy with my service

Peter · 21 March 2024

4/5

Google

On recommendation we switched to C&W Uckfield from our previous agent. Initially we dealt with David Knox who subsequently left to be replaced by John Furber. Throughout the selling process, John and his team worked hard to find a prospective purchaser despite a slowdown in the market. When our purchaser had been found, the whole process from introduction to completion was less than three months. Communication was maintained throughout by email, post and regular visits to their office. We found John and his team to be very professional, welcoming, courteous and knowledgeable, and wouldn't hesitate to recommend C&W to friends and family.

Jane · 25 October 2019

Agent replied · 23 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West

5/5

Google

Have nothing but praise for John and his team at Uckfield.Nothing was ever a problem, they kept us informed with everything that was going on all the time. All the team were very welcoming and friendly. Our agent(Veronica) helped and checked all our paperwork and even sent it to the solicitors for us, she kept us up to date as soon as she heard anything and advised us what to do to keep things moving to secure a quick exchange., From offer to moving out just over 5 weeks. Thank you to you all.

Martin · 25 October 2019

Agent replied · 23 October 2024

Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West

5/5

Trustpilot

THERE WAS A CONSTANT REMINDERS AND…

THERE WAS A CONSTANT REMINDERS AND UPDATES FROM THE LET AGENTS/ REPRESENTATIVES DESPITE THE BEREAUCRATIC AND CUMBERSOMENESS OF THE RENTAL PROCESS AND PROCEDUCERS THOUGH I UNDERSTAND ITS PART OF THE PROCESS AND A FORMALITY AS A LEGAL PROCEDURE. THEN THE DIFFICULT BIT WAS THE POSTPONEMENT OF THE MOVE IN HANDING OVER OF THE KEY WHICH I UNDERSTAND WAS UNINTENTIONAL AND AGAIN WAS DUE TO MAINTENANCE WORKS TO GET THE PLACE READY FOR OUR HABITATION.IN SHORT THE EXPERIENCE HAS BEEN QUIET INTERESTING AND A LEARNING PROCESS KNOWING ABOUT FLAT FAIT , CUBITT AND WEST ETC . THE REPRESENTATIVES THAT SPOKE WITH ME ; ABBIE , SHARAON LAMBERT ETC WERE SO NICE , PATIENT AND UNDERSTANDING WHILST ADDRESSING OUR CONCERNS .THANK YOU ROBERT

Robert · 15 November 2024

Agent replied · 23 December 2024

Afternoon Robert,Thank you for your detailed review. We're pleased to hear that despite the bureaucratic challenges, you found our constant updates and reminders helpful. It's great to know that Abbie and Sharon were able to address your concerns with patience and understanding. We appreciate your kind words and are glad we could assist you through this process.Best regards, Cubitt & West

5/5

Trustpilot

Thank you so much to Charlotte Nash…

Thank you so much to Charlotte Nash Walker for showing us a property that we can now call home! Charlotte was amazing from the get go and was so helpful everytime we contacted her. Amazing and friendly service throughout and made our experience as first time buyers the best! Also thanks to the other lovely ladies in the office, you made our dreams come true. Would highly recommend.Kim and Jim :)

Kim · 20 December 2021

Agent replied · 23 December 2024

Charlotte is over the moon to hear your comments. She always goes the extra mile and it is lovely when someone acknowledges the effort an agent puts in. Thank you so much.

5/5

Trustpilot

Professional and Friendly

I am a first time buyer and found C&W very professional throughout the whole process. Clarisse at the Southsea branch in particular was responsive to my emails and remembered my name when i phoned into the branch to ask questions (it's the little things!). From putting the offer in, Julie was great at keeping me informed and trying to keep the process moving along despite the challenges of Covid19. Would highly recommend C&W when purchasing a home.

Beth · 9 September 2020

Agent replied · 23 December 2024

Good morning Beth,Thank-you for your kind words about Clarisse from our Southsea team. I will be sure to pass your comments along.Kind regards,Neil PIperOperations Director

5/5

Trustpilot

Effencent

After the completion, it let me know the key is ready 👍

Oilcock · 27 August 2026

Agent replied · 22 September 2026

We're so glad to hear that everything was ready for you! We appreciate your positive feedback of our services at Cubitt & West. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021

5/5

Trustpilot

I simply could not ask for better service

I cannot speak highly enough about the team at Cubitt and West. Marcus was professional and delivered on his promise of getting the property rented quickly and efficiency. As for Abbie; I am not quite sure what I would have done without her the last couple of weeks! She has been absolutely fantastic, going above and beyond to help us out. We cannot thank you enough and certainly wont even consider another agent next time.

Sarah · 13 February 2021

Agent replied · 23 December 2024

Good morning,Thank-you for your kind words about thePortsmouth Lettings office of Cubitt & West and in particular Marcus & Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

3/5

Trustpilot

Im not happy about the oven handle it…

Find it a bit unfair that the oven handle was cracked when we moved in to the flat and now is broken of and got to replace this

Gary · 6 May 2026

Agent replied · 22 May 2026

Thank you for your feedback, which is appreciated. If you have not done so already, we would encourage you to report this issue via the Tenant Hub so that it can be relayed to your Landlord. We can then take their instructions in respect of any repairs that they wish to agree to and arrange these with you. Please appreciate however that any repairs actioned will need to be with your Landlord's permission. Whilst we can facilitate arranging any works agreed, we are unable to authorise these without your Landlord's prior consent. Thank you again for your comments and we hope that the above is of assistance. Kind regards Cubitt & West

5/5

Trustpilot

Very helpful

Very helpful! They arranged a viewing very quickly. Special thanks to Summer from the Redhill branch who showed me the flat and kept me well informed. The buying process is going well. Many thanks!

Dimitris · 2 October 2024

Agent replied · 23 December 2024

Hello Dimitris,Thanks for your review, we're delighted you're happy with our service. Best of luck throughout the rest of the buying process.Many thanks,Cubitt & West

5/5

Trustpilot

Extremely helpful for the the older…

Extremely helpful for the the older folks. Brilliant communication throughout. Highly recommend Kevin who offered assurance. The girls in the office are very effective ask following up any tasks required and communicating throughout. I would not choose anyone else

Anita · 10 July 2024

Agent replied · 23 December 2024

Hi Anita,Thanks for leaving us a review. We pride ourselves on providing excellent customer service and we're glad to hear we didn't disappoint on this occasion.All the best,Cubitt & West Aurndel

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