Trusted Agent profile · Tyne and Wear
★★★★★
618 reviews across 2 platforms
48-49 The Galleries Washington Centre, Washington, Tyne and Wear, NE38 7SD
Bridgfords's office in Tyne and Wear, at 48-49 The Galleries Washington Centre, is rated 2.8 out of 5 across 618 reviews on two platforms, including 165 Google reviews rated 4.6.
Every review we hold for the Tyne and Wear office, from every platform, shown as written. First names only.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleI am a tenant who currently rents with Bridgfords, and this is the best estate agents I have been with to date. Ann especially, has always been so helpful in any situations I have come across and is my go-to whenever I have any queries. I love the house we are renting and love how easy renting is with them despite having previous nughtmare estate agents! Id absolutely recommend Bridgfords, and intend to resume my tenancy with them for the forseeable future. Fully reliable are these people! Great work guys, thank you :-)
Hi Stephanie Thank you very much for this 5* review and recommendation! I am delighted to hear that Ann and the team have provided such good service when making the renting process easy and straight forward! Kind regards, Jake
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
GoogleA fantastic team, Hannah was really prompt in replying to emails and calls and nothing was ever to much trouble. Would Recommend to anyone. Thank you for helping us find our new home
Thank you Kevin for your wonderful 5* review of Bridgfords in Washington. It is brilliant to read that you found the communication from branch very prompt and that you would recommend our team to anyone. Best wishes and I hope you are enjoying your new home. Kind regards, Scott.
5/5
GoogleAll the team at Bridgefords were excellent and very helpful. Special mention to Connor Ramshaw for his support!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleConnor and Amy were a delight to deal with. Very professional and nothing was too much troublePositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleI have been using Bridgfords Washington to let my property for a few years now and each time they have managed to find us tenants in good time. Very good, responsive and professional service each time I have made contact. Very happy to recommend them. Last time my agent was Connor who was very efficient, friendly and professional in his dealings.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
5/5
GoogleFantastic service from Hannah & Stacey at Bridgefords Washington, on my recent estate agent transfer. I have now regained some confidence in the industry and I look forward to working together on a smoother process, this time round. Stuart ☺️
Stuart Walker thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a very positive experience with Hannah - Very clear and transparent communication. As an expat renting for the first time in the UK, I probably needed all things explained to me more than the usual tenant, but I felt in very good hands with Bridgfords.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs owner of the property I’m happy to endorse Stacey,s commendation of Joanne,s actions in resolving the problem . She has been on the ball throughout , been totally professional , speedy , with regular and informative communication throughout . She has acted in the best interest of both parties involved . Absolutely excellent performance - Bridgfords should be proud of herPositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
5/5
GoogleFrom the beginning of the process in dealing with Bridgfords back in Nov 2022, up to completion in Oct 2023, Bridgfords team in Washington have been fantastic, utter professionals, with a personal touch. Cannot recommend them enough. Top work team, please keep doing what you do. Kelvin Redshaw.
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
5/5
GoogleWe met up with James on 14th September 2023 at lime square, what a pleasant young man he is. He filled us with confidence in his approach and personality, hence is why we decided to use Bridgefords to market our property he is a valuable asset to your company.
Thank you for your glowing 5* review Eddie. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
5/5
GoogleGreat service from Connor and the team at Bridgfords. Prompt and thorough in their approach keeping all parties informed of progress.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
5/5
GoogleLily was very helpful when we were looking for a property to purchase.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren Mcguigen was extremely helpful in helping me find my new place, I'd recommend her services to anyone looking to rent or buy a new property.
Thank you Dom for recognising our hardworking Bridgfords team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
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