Bridgfords Tyne and Wear reviews

★★★★★ 5/5

Google

Bridgfords have set a tenant up for me and they were efficient and helpful whilst doing this. They were informative regarding an EPC and were able to advertise the property effectively to enable a tenant to move in. Bridgfords have helped me to sell my house and have been very helpful. I have now moved and Saen has helped me throughout. The whole team at Bridfords have been very helpful. So pleased to be in my new house!! Five stars again from me!

Evelyn · 16 June 2021

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 5/5

Google

Hilary Dodds dealt with everything from top to bottom. Process was fast & easy. 5****

Nathan · 16 June 2023

★★★★★ 5/5

Google

The Lettings team have been fantastic. Dealt mostly with Hannah and she was very professional and always kept me informed of the progress, which was quick and simple. Definitely recommend.

Dawn · 25 February 2025

★★★★★ 1/5

Trustpilot

Awful service and expensive fees. Landlords should use someone else.

Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.

Ped · 3 December 2024

★★★★★ 1/5

Trustpilot

Illegal

They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.

Richard · 12 May 2024

★★★★★ 5/5

Google

Dealt with the sale of my house very professionally and promptly. Staff are courteous and helpful. Special mention to Sean for whom nothing was too much trouble.PositiveResponsiveness, Quality, Professionalism, Value

Janice · 16 June 2021

★★★★★ 1/5

Google

Horrible service and bad experience with Sarah Brownsword give me %100 mortgage guarantee and she advised survey and arranged for me how I can now she didn't know the job only intended to get the payment after she not answer the phones everything is worse  I am not must to pay others mistakes I am not collecting money from the street this not acceptable I don't reciveved any  paper work  from the survey wasting money wasting time on the end on cannot get any service Sarah Brownsword due me £510 I want my money back

Ay · 16 April 2024

★★★★★ 5/5

Google

Bridgefords once again provided an excellent service and were able to find a tenant super quick. Their responsiveness, service and support is outstanding. …

Anne · 17 April 2025

★★★★★ 5/5

Google

Connor helped me with moving into my new property in Washington. He was helpful and always got back to me and emailed when I was busy. Thanks James CPositiveResponsiveness

Jimmy · 16 June 2021

★★★★★ 5/5

Google

Excellent estate agency. Connor was very professional and helpful. Cheers for giving me and my family a beautiful home to bring our kids up. Cheers again Connor bud.PositiveResponsiveness, Professionalism

Wayne · 16 June 2021

★★★★★ 5/5

Google

Very professional service, staff were helpful polite i would defiantly use them again. Sales negotiator Sean was excellent from first time we meet you felt confident you were dealing with a professional organisation.

Bob · 16 June 2020

★★★★★ 5/5

Google

They were easy to communicate with and acted in a polite efficient manner. Connor made the hand over a pleasure. Can't thank all of them enough.PositiveResponsiveness, Quality, Professionalism

Stu · 16 June 2021

★★★★★ 1/5

Google

Edit: having initially given an excellent review (which was solicited in any event as bonuses are linked to it) it later transpired that promises had been made to a tenant for improvements without authorisation by us, having lodged a complaint, it was dismissed out of hand in a rude and arrogant manner stating incorrect ‘legal advice’. After the complaint, the tenant was contacted directly by Bridgfords we assume in order to attempt to cause further issues between us, we can only guess that it was as retaliation for the complaint, luckily we have an excellent relationship with all our tenants and we were able to compromise on the minor matters raised, we would not use Bridgfords again. I have removed the individuals name from the original review to avoid embarrassment.

Tom · 16 June 2020

★★★★★ 5/5

Google

Absolutely fantastic service from bridgfords from start to finish! House photos and adverts definatly got our house a lot more viewings than our previous estate agent! Most of all if anybody is looking for someone to do there mortgage for them LIAM BUNKER is AMAZING !! I cant recommend him highly enough! His service, skills and manner are amazing and he was so helpful through out all of the process- we had more contact with Liam than our solicitor which was in fact much better. He went above and beyond for us which we were so grateful for especially in the last coming weeks of the move! My advice to anyone looking to sell absolutely go with Bridgfords not there solicitors via “conveyencing connect “ very poor service from that dept - but definetly definately LIAM BUNKER hes in the office at Washington!

Carley · 16 June 2020

★★★★★ 5/5

Google

Having purchased a house through Bridgfords in Washington, a special thankyou must go out to Rachel Bell and Liam Bunker who have both given us outstanding Customer Service. Rachel has guided us seamlessly through the whole buying process, being only too happy to help with any queries, and very efficiently. Liam has arranged our mortgage and insurance cover. The customer service we have received from him has been second to none. I highly recommend using Bridgfords in Washington, and they deserve the 5-Star rating I'm giving them.

Jackie · 16 June 2020

★★★★★ 5/5

Google

Very friendly, efficient and professional. Used this company to rent a home. Great communication. Everything was simple but comprehensive. Highly recommended

Louise · 16 June 2022

★★★★★ 1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

★★★★★ 5/5

Google

Grace Thompson was quite superb from day one. She is very professional in her conduct. She represents the company and the brand very well.PositiveResponsiveness, Professionalism, Value

Pasipanodya · 26 August 2021

★★★★★ 5/5

Google

I am very impressed with the full team, especially Ann who was fantastic dealing with my move in. Nothing was too much trouble. Would definitely recommend this company. Thank you again

Gemma · 16 June 2020

★★★★★ 1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

★★★★★ 1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

★★★★★ 1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

★★★★★ 1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024