Trusted Agent profile · Twickenham
★★★★★
959 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GooglePhoebe was just fantastic when I spoke to her on the phone earlier this week. Nothing was too much for her and my requests were all met. Amazing service
Dear Katie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWhat a great bunch! Especially Kena she and her team so helpful, honestly I am happy there are estate agents like them, who help make things possible. Thank you
Dear Cameron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotPlease stop harassing us
We have a ‘to let’ sign outside our house. Apparently that means this estate agent can post three letters through our door in the space of 24 hours, one of them asking we call them to discuss the sale. We are not dealing with this estate agent and, for the record, will not do so in future. We have a sign on the door saying ‘No junk Mail’ and another sign saying please do not knock because we have a newborn baby. The letter box makes a very loud noise, and knocking on the door just after you have posted a letter which says ‘sorry we missed you’ is just rude. The fact that they can’t read (or choose to ignore?) either sign makes me very concerned about their ability to sell a house. Please stop harassing us. We already have representation for selling our house. Thank you.
Dear Suzanne, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this for further you and have your address removed. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery impressed with everyone at the Twickenham branch in finding new tenants for our flat. Very regular and timely communications with a particular shout out to Kieron. Maybe a little optimistic to start with on the obtainable rent but quickly recalibrated to the market and achieved multiple offers with no vacant period.
Dear Rob, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery efficient service, thoroughly recommend snellers
Dear Clare,, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
Googlewe decided to use Snellers after checking online reviews,and were so glad we did. Right from the initial meeting with Kris,to all the further communications with Aliyah , who dealt with all our queries and concerns in in a very friendly and professional manner, keeping us informed all the way.We would certainly recommend them ,and use again if required. Many thanks to everyone.
Dear David, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMartin and Chelsea were super helpful during our buying process making it smoother and as quick as a house buying process can be. Thank you for your hardwork!
Dear Melinda, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI am a first-time buyer and cannot recommend Snellers enough. Phoebe (handling my transaction) is super helpful & patient. From the moment we first enquired about viewings to the exchange they have supported us along every step and taken time to explain the process in a friendly manner. The Snellers team is professional yet approachable and went above and beyond to ensure we received bespoke support for our needs. I would highly recommend using Snellers Twickenham!
Dear Asheesh, We are thrilled to hear that you are pleased with the service you have received from our Twickenham office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service, caring and professional staff. Would highly recommend for anyone renting
Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable. Any interaction I have had with the staff in lettings and in property management has been positive.
Dear Sona, Thank you for taking the time to leave a wonderful 5* review. Foysol will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKelly Baldwin has been fantastic with the management of our property, everything has been so smooth and requests have been dealt with within rapid time. She has always kept us informed of anything that's happening with the property and has made our time in rented accommodation with Snellers fantastic! Thanks Kelly!
Dear Joshua, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotSnellers Twickenham team
On our first interview with Tilly it was evident we were dealing with the person we felt we could trust to secure our property, she was able to tell us all the information we required and supported us with every step and we felt she was upfront, Tilly was encouraging and supportive. She had outlined all the strategies and plans to help us achieve our goals. We entrusted Snellers with the property. A decision within 48 hours had landed on our feet, we are so happy!!! Tilly has a depth of local knowledge and marketing skills of a profession manner that she applied which is driven by honesty & sincerity.#Twickenham#snellersThank you for your help!!!!
5/5
GoogleAmazing service from a lovely lady called Courtney! Found us exactly what we were looking for. She was amazing and seemed to know exactly what she was doing no pushy talk just friendly and full of great info! Thank you Courtney for helping us to find our home!
Dear Kelly, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleRight from the viewing till completion, the entire process has been hassle free. The expertise and professionalism of Molly is worth a mention. Would highly recommend Snellers.
Dear Swiston, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad the pleasure to purchase our first house through Snellers. Phoebe and Claudia were so patient, professional and efficient with all our requests. A big thank you to your team for helping us achieve what we wanted.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThoroughly impressed with Snellers all round performance throughout my dealings with them. From the moment I first contacted them, their communication has been paramount which has been key in making this a seamless and effortless process. I’d highly recommend, and would like to thank Jamie and the team once again.
Dear Ben, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleCharlie has been excellent in his communication, support and advice in my pursuit of our first home ! He has been highly responsive to all our queries and co-ordination with the sellers. I would recommend him and Snellers for excellent service. Really appreciated.
Dear Sumit, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Kind Regards,Sarah Tranter Customer Relations Team
5/5
GoogleLooking for a house at the moment and Charlie was very professional and helpful. Would recommend Snellers to anybody house hunting. Fun and honest viewings, it felt as if he genuinely cared about what I was looking for. I will definitely recommend this company in the future.
Dear Jake, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery happy with the service. Kieron and Tom have been both very very helpful and professional and found us place in less than 2 week. Flat is very nice and modern and came with a very good price compared to other agencies. Would recommend Snellers to anyone.
Dear Anton, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotSnellers St Margaret’s - Excellent team
I sold my property in Isleworth through Snellers St Margarets. The team were brilliant from start to finish, providing regular communication and managing my sale with professionalism whilst also making the process enjoyable. A sale was made quickly and the process was fast and efficient. I’m already moved and in my new home faster than expected. Hitesh Patel looked after the sale and was a pleasure to liaise with. His advice and support guided me through selling my first property making it a straight forward process. He kept in regular contact with my solicitor and got back to me quickly with messages from the buyers. Hitesh was always happy to answer any queries I had. Andy and Dyaun in the Snellers office were also a pleasure to liaise with and gave a great deal of helpful information and support. I would not hesitate to sell with Snellers again in the future, they are an excellent team of estate agents.
5/5
TrustpilotGreat service
Snellers is a good local company I've used for a number of years. Sophie Sheppard has always been very helpful and professional in her approach, I've enjoyed working with her across a number of tenancies.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka
5/5
GoogleMy family have personally have let out 6 properties in Twickenham privately ourselves for the past 20 years and dealt with over 100 letting agents in our time. I am pleased to say in our 20 years and 100 plus agents NONE have come even …
5/5
GoogleReally impressed with the team that are managing the sale of my property. I was kept fully informed, they were courteous and always did what they said they would, when they said they would. I would have no hesitation recommending them - special mentions to Priya and Kris who could not have been more supportive and proactive. Thank you.
Dear Lucy, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotIsabella is a great property manager
Isabella is a great property manager . She recently took over from my previous property mgr (who was also fantastic) I am an overseas landlord and she made the effort to meet me when I was back in UK so she could introduce herself. She is communicative and checks in regularly to make sure all is ok. This is v reassuring to an overseas landlord so we can be kept informed. When I asked her to send photos of a recent renovation that had to be done on my property she obliged in a very timely manner. 5* service!
4/5
TrustpilotHigh quality communications from…
High quality communications from Snellers gave me the reassurance my property was in good hands. Huge thanks to Sophie Sheppard!
Dear JaM Wagstaff, Thank you for your great review, and mentioning your experience with Sophie. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
