Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKeith is one of the best lettings managers I have come across. He is considerate, helpful, cheerful, smiling, and efficient. The whole renting procedure went smoothly. Moreover, I also met Jake, who has also been very helpful. Highly recommended!
Rehan · 22 June 2022
Agent replied · 21 June 2024
Hi Rehan, thank you for taking the time to leave a review. I am so pleased that you were happy with our service. It was a pleasure to help you move so quickly. We wish you well in your new home. Keith & The Team at Milestone Residential.
★★★★★ 5/5
GoogleI've been renting though Milestone & Collis for a good few years now and they are always super helpful, friendly and prompt to deal with any issues. Thanks to Keith and the whole M&C team. Highly recommended.
Jack · 22 June 2022
Agent replied · 21 June 2024
Hi Jack, thanks for your 5* Review, really appreciate your time in leaving the review, all the best, Keith & the team at Milestone & Collis.
★★★★★ 5/5
GoogleGreat service and Freddie Deane was an excellent advisor - managed the process really well for us with no hiccups at all from start to finish. Terrific stuff from M&C. John and CaitlinPositiveResponsiveness, Quality, Professionalism
John · 25 August 2021
Agent replied · 21 June 2024
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
★★★★★ 5/5
GoogleWe're in our third year of renting a property through Milestone & Collis. Keith has been incredibly helpful in sorting out any maintenance issues we have recently had.
Craig · 22 June 2022
Agent replied · 21 June 2024
Hello Craig, thank you for taking the time to leave a 5* Review of our service, it really means a lot to us. We wish you well in your home. Keith & The Team at Milestone Collis.
★★★★★ 1/5
GoogleI had put an offer on a property for rent to find out only after one week that Freddye Deane informed me the landlord raised the price to £1100.00 from 1050.00 PCM which I was happy to pay. Freddie got back to me only one week later to inform me that the landlord had raised again the rent to £1150.00 PCM. I thought this agency knew what they were doing after so many years in business but apparently they do not. It is appalling to publish a price and raised it up, not once but twice within a week, just because there are several people interested in. Customer care was really very poor as I had to chase him after my initial offer.
I felt I was dealing with an auction house rather than an estate agency. Give your business to other more customer-oriented agencies!NegativeResponsiveness, Quality, Professionalism, Value
A · 22 June 2021
Agent replied · 21 June 2024
To whom it may concern,
While I understand your frustration, however, we work for the Landlord, as such, The Landlord is entitled to raise and decrease the value of his property as he wishes. It just so happens on the occasion we here caught in between values and an indecisive Landlord who wanted to achieve the best possible rent.
Kind Regards,
Milestone and Collis
★★★★★ 5/5
GoogleFrom finding a property with Freddie to our property being managed by Lisa, Milestone & Collis have been amazing. All the staff are so friendly, professional and efficient. Lisa in particular has been really great and nothing is too much bother. She is always at the end of an email or call. I would 100% recommend renting or letting your property with them. So nice to see an independent business with such class! Thank you so much xPositiveResponsiveness, Professionalism
Kate · 22 June 2021
Agent replied · 21 June 2024
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
★★★★★ 5/5
GoogleI usually deal with Lesley Stallard who is extremely helpful and efficient. Would not hesitate to recommend Lesley and Milestone & Collis Ltd.
Kate · 22 June 2022
Agent replied · 21 June 2024
Dear Kate, thank you for taking the time to leave a 5* Review. I'll be sure to pass on your comments to Lesley. Many thanks, Keith and The Team at Milestone & Collis.
★★★★★ 1/5
GoogleMy experience as a landlord was less then agreeable.
Be very very careful of what you might say "flippantly" to one member of staff called
Mr. Ed. You might be call a racist Landlord. In addition to his condescending attitude.The Manager of said Company, has such a booming voice that everyone in the local will know your business. Really Mr Ed, for a young man you might be advised to go back to charm school and find a sense of humour. I will NEVER deal with a Company who does not listen or show respect to their clients. Agents who do everything in their power to degrade their Clients, who are simply trying to give them business. No respect or Edicate Mr. Ed. An educated young man such as Mr. Ed should know better to belittle a lady of 66 yrs old. Shame on you.
Vicky · 23 June 2019
Agent replied · 21 June 2024
Hi Vicky,
I shall revert to your own comments and your own observations on the 3rd line of your own review, starting with Mr. Ed. and finishing with Landlord.
I shall leave it at that.
Kind Regards,
Milestone and Collis
★★★★★ 5/5
GoogleWe are renting with Milestone & Collis for 18 months now and we are very happy with the service we are receiving, - nothing to complain. They have been nothing but professional, responsive and friendly. I actually cannot resonate with some of the bad reviews at all as we had a great experience. Mr. Ed. was our lettings negotiator and he was a very kind and had the best interest of both landlord and us in mind.
Marie · 22 June 2020
Agent replied · 21 June 2024
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
★★★★★ 5/5
GoogleFreddie Deane was great help. In fact, everyone I was in contact with couldn't have been friendlier! The whole process was stress free!
Anthony · 22 June 2021
Agent replied · 21 June 2024
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
★★★★★ 5/5
GoogleDefinitely recommend to get in touch with this agency if you are looking for a new home as agents use professionalism to communicate they are beyond politeness especially a gent that works there Mr Keith, amazing person always responded to …
Eric · 16 April 2024
Agent replied · 21 June 2024
Dear Skender, thank you very much for your lovely review, I am pleased that you have been satisifed with our service. I am glad we got there in the end. We wish you all the best in your new home, Keith and the team at Milestone & Collis.
★★★★★ 5/5
GoogleI have been renting my flat for a considerable length of time with M&C (around 15 years!), the reason being that they have consistently delivered a high quality service, are easy to deal with and address any issues proactively. I would also like to highlight particularly good feedback for Lesley S (Renewals Manager) who has always provided a professional and friendly service. Thanks team!
Lee · 22 June 2022
Agent replied · 21 June 2024
Hello Lee, thank you for your lovely review. I am pleased that you have been happy with the service over the years, I shall certainly pass on your comments to Lesley, who is an integral part of our team. All the best, Keith & The Team at Milestone & Collis.
★★★★★ 1/5
GoogleThey were very uncommunicative, and lied to use over the phone about what was happening with the property. I emailed several times regarding the status of my deposit and was barely acknowledged. Also, they neglected to mention key information, and were constantly rushing us with the threat that someone else would take the property if we didn’t move fast enough. I would not recommend them to anyone. Friendly in person, sure, but unprofessional.
L · 22 June 2020
Agent replied · 21 June 2024
Hi Lorridock,
Thank you for your review.
I can only apologies for this experience, I don’t know the contexts of this experience and whom you dealt with at the time, I can only apologies for the un-professional experience you felt you had had; however, I thank you for the friendly comment.
Kind Regards,
Milestone and Collis
★★★★★ 1/5
GoogleAvoid at any cost. Trust me you will regret it if you don’t.
Shamran · 10 May 2025
Agent replied · 25 May 2025
Dear Shamran, thank you for taking the time to leave a review, four months after leaving the property. I am quite surprised by your comments given the condition you left the property, and yet your security deposit was returned in full. We wish you well in your new home. Keith and the team at Milestone & Collis.
★★★★★ 5/5
GoogleA very good experience with James Robson in Lettings. Personable from the off, and quite matter-of-fact in a polite way in terms of explaining the current rental market in Twickenham and the surrounding areas, but never tried to pressure us in any way to make offers. We have ended up letting one of M&C's properties and communication has been decent throughout.
Tom · 22 June 2022
Agent replied · 21 June 2024
Hello Tom,
Many thanks for your 5* Review of our service.
James and the Team at Milestone & Collis.
★★★★★ 1/5
GoogleExtremely disappointed, travelled all the way from Hove to Hounslow to view a flat that was arranged a day before, and recieved full confirmation details via email and text messages; then, recieved two reminders as well in the morning of the booking. I was waiting outside the apartment, and then I see ‘cancellation message’, right 30min before the appointment time. This is unprofessional and unacceptable, as I did mention I’m travelling from far away.
J · 23 June 2019
Agent replied · 21 June 2024
Hi JT,
I can only apologies for this, I appreciate this review was 3 years ago, I can only reassure you that the team working here today would never allow something like that to happen.
We hope you will consider us when looking to Rent and or Buy in future.
Kind Regards,
Milestone and Collis
★★★★★ 5/5
GoogleMany thanks to Freddie for his freindly professional service in getting us into our new flat!PositiveResponsiveness, Quality, Professionalism, Value
Blinchy · 22 June 2021
Agent replied · 21 June 2024
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
★★★★★ 5/5
GoogleI recently moved into my flat and James, Keith, and the Milestone & Collis team have been wonderful throughout the entire process. Professional, helpful, and quick to answer any queries. Thank you all so much!!
Sarah · 25 May 2024
Agent replied · 21 June 2024
Hi Sarah, thank you so much for your lovely review. We wish you well in your new home. Keith & the team at Milestone & Collis.
★★★★★ 5/5
GoogleMilestone and Collis have recently managed the letting of our house. We have been very impressed with the service, from initial valuation through to marketing and the tenants moving in. Keith and Jake have been both professional and friendly, always available to help and advise. We are very happy to have gone with this letting agents.
Eleanor · 22 June 2022
Agent replied · 21 June 2024
Hi Eleanor & Tim, thanks so much for a lovely review. It was a pleasure finding you tenants and look forward to a long & happy tenancy. All the best for now. Keith & The Team at Milestone & Collis.
★★★★★ 1/5
GoogleWe are trying to connect with the commercial team for weeks, to rent a commercial property in Twickenham and every time we call they said they will get back to us, 3 weeks later and numerous calls impossible to talk with someone. No wander this property is empty after a year.NegativeResponsiveness, Quality, Professionalism
L'assaggino · 25 August 2022
Agent replied · 21 June 2024
To whom it may concern,
Please let me clarify, that the property in question wasn’t available at the time of your enquiry and was reassigned a new Lessee in 2020. You may recall there being a Pandemic that year, the Lessee has the right to keep his business open or closed.
We have signs above all our commercial properties, this is called advertising, thus, I can only assume is the reason you called our office.
I can only apologies if you feel your enquiry hasn’t been handled correctly, please in future email our Commercial Team, professionalservices@milestone-collis.com, this way we can keep you registered should an appropriate Commercial Property be available.
Kind Regards,
Milestone and Collis
★★★★★ 5/5
GoogleFantastic service from Keith Howard! Very efficient, honest, straight forward and as helpful as one could possibly be. By far the best estate agent I have ever dealt with. Moving into my new home was an absolute breeze. Would recommend to everyone.
Daniel · 22 June 2023
Agent replied · 21 June 2024
Hi Daniel, thanks for taking the time to leave a 5* review, it is appreciated. I am pleased that you have been happy with the service provided. Wishing you all the very best in your new home. Keith & The Team at Milestone & Collis.
★★★★★ 5/5
GoogleHaving been a tenant managed by Milestone for almost 11 years I highly recommend their service. They have always been so helpful and quick to respond when I need assistance. I am also extremely grateful to Lesley Stallard who has managed my property all these years with such diligent. Ebony x
Mentor · 22 June 2022
Agent replied · 21 June 2024
Hello Ebony, thank you so much for taking the time to leave a review of our company and the service received from Lesley, I shall be sure to pass on your comments to her, she is a very valued member of our team. I wish you well with your tenancy. Keith & The Team at Milestone & Collis.
★★★★★ 5/5
GoogleWe have a flat we let... I have never known a better letting company, and their marketing is fantastic, viewing upon viewing, let very quickly, never had a void period, very pleased!
A · 22 June 2023
Agent replied · 21 June 2024
Hello, thank you very much for leaving a 5* Review of the service you have received. It means a lot to us. Kind regards, Keith & the Team at Milestone & Collis.
★★★★★ 1/5
GoogleDisappointing experience, not tenant friendly and would not recommend to young professionals just getting started or international graduates. We were berated, accused of lying, treated unfairly and in the end had our tenancy canceled 5 days before our move in date.
Gabrielle · 22 June 2022
Agent replied · 21 June 2024
Dear Gabrielle, thank you for your review. Industry standard is to retain holding deposits due to unsatisfactory referencing, or providing false or misleading information. The landlord, as a gesture of good will was prepared to refund this, less the cost of the referencing. An immediate refund was made. As we mentioned, we will let you know of alternate accommodation that better suits your criteria. Many thanks, Keith & The Team at Milestone & Collis.
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