Trusted Agent profile
★★★★★
73 reviews across 1 platform
38 Church Street, Twickenham TW1 3NR
Milestone and Collis's Twickenham office at 38 Church Street is rated 4.1 out of 5 across 73 reviews on 1 platform, including 73 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleWe recently rented a property through Milestone & Collis, and Keith was incredibly helpful throughout our renting process. He was responsive, kind, and always kept us updated, which made everything so much easier for us as new renters in the UK. We truly appreciated his support, thank you, Keith!
Thank you for leaving such a lovely review - we wish you well in your new home, Keith & the team at M&C
5/5
GoogleWe've just finalised the letting through Milestone and Collis and our agent Keith Howard is just an amazing person! He helped us at every step and as it is first time when we move to the property in the UK, we had A LOT of them. Huge huge huge thanks to him an agency for an amazing new home
Thak you for your 5* Review.
1/5
GoogleNever happy when dishing out a poor review but this one truly deserves it. Failed to action a 6 month break clause so that we had rent 6 month longer than we wished. Failed to ensure the final tenant had completed a through clean of the property, and after repeated requests we had to complete the clean ourselves. Failed to to move clients washing machine from the living room. Failed to get recompense from the last client for numerous decorative issues. Lastly the complete lack of communication with us and also with there own estate agency, who are excellent but we’re as frustrated with them as well. In to answer the response below. We asked you to clean the house again as plainly and obviously NO professional cleaning had been carried out, we asked you to inspect again to confirm what we had found, and you AFAIK did not do this. Surely your responsibility falls beyond the contract period when you have not carried out one of the basic stipulations of the contract. Your inspection of the property failed to observe and report that your client had repainted the walls but had patched mark and dirt smudges with the WRONG COLOUR paint. Also wallpaper she had applied, without permission, (which you also failed to inform us) showed through the thin paint, probably only one coat. A huge pile of rubbish was found in the front garden, whilst no gardening had been carried out. An electric lawn mower left in garage for your client to use was missing. The serious flood in the kitchen undoubtably occurred by your client negligently plumbing in the afore mentioned washing machine. I maintain that either no check out report was carried or the individual required a trip to the opticians. Your comment that the solicitor released the funds is puzzling, I have no record of that, certainly every penny of that deposit would have been accounted for in our clean up. In short your service to the estate of Mrs Hoft was very poor, in contrast to your excellent Whitton Estate Branch who again was also frustrated by the lack of communication when they tried to get things moving to effect the sale.
Dear Chris, thank you for taking the time to leave a review. I am sorry that we have fallen short of your expectations, this tenancy ended in October 2021. The tenant returned to redecorate the affected areas as highlighted in the check-out report, and the washing machine was returned to its original position. It was also professionally cleaned as part of the check-out process, and we were asked sometime later (after the property was up For Sale and numerous viewers had visited) to clean again as the tenant had vacated the property & it was no longer under management, we were not in funds to do an additional clean. I gather that some works were carried out at the property after the tenant had vacated. We were also advised to release the deposit as the acting solicitor had instructed us to do so. If you wish to discuss this further, please contact me on 020 8744 9383. Many thanks, Keith & The team at Milestone & Collis.
5/5
GoogleHaving rented through a few agencies before, in between owning a few properties and once a landlord, it’s been a delight to have rented a house through Milestones. From the outset they were pleasant, helpful and efficient and have continued to be so over many years and renewals. In this particular case the current property is managed and all issues with the property have been addressed quickly through them rather than the landlord. Of course agreement on any works ultimately depend on the landlord (who has also been great) but I always felt that Milestones was pushing for me. Ditto, the renewals. This is perhaps not always the case in larger agencies, who can be impersonal and inefficient from both a landlord’s or renter’s perspective. Not so with Milestones. If I were a landlord would I employ them? Without doubt. I’ve got to know most of the staff well and they are all like family to me. My thanks to Lesley, Claire, Michele, Jake, Pamela and others in the past who have been fab - Lisa and Ruth too. And no - I don’t work for them!
Hello Melanie, thank you so much for your lovely review and very kind words, it makes very happy reading. All the best, Keith & The Team at Milestone & Collis.
5/5
GoogleI am a bit baffled by the negative reviews on here. We rented a flat in a house that contained three flats in total. One of the first things the other flats told us were “the estate agents are brilliant, they are really quick to sort problems”. This was true. Freddie negotiated an ad-hoc clause for our contract, and was really supportive during all the COVID-19 mayhem (we moved in 3 months late). Lisa was always quick and efficient when we had an issue with the flat. We genuinely had a great experience.
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
5/5
GoogleWhen we decided to rent our property we spoke to a number of different local letting agents. We chose Milestone and Collis as Keith was by far the easiest person to deal with. He is always quick to respond and the whole process of letting our house has been professionally handled by him and his team in an efficient and timely manner.
Thanks Peter, what a lovely review. Keith & the team at M&C
5/5
GoogleGreat estate agent! I was a tenant in one of their properties for 2.5 years and have just vacated to move to a bigger property. I only wish the new property was managed by Milestone & Collis as well. Lisa was so helpful the whole time, any issues that needed addressing she was on hand straight away and nothing was too much to ask. I would definitely recommend to any landlord or tenant as they are extremely professional.
Thanks for taking the time to leave a review. Keith and The Team at Milestone & Collis
5/5
GoogleWe recently rented a flat through Milestone and Collis. Keith and James were very helpful and supportive. Since we viewed the flat, all the way through to moving in, James and Keith have been very attentive to our requirements and our constant phone calls and emails.
Dear Sugendran, thak you so much for yoru lovely review, it has been out pleasure helping you move, and we wish all the very best in your new home. Keith & the team at Milestone and Collis.
5/5
GoogleWe have been renting out our property through Milestone & Collis for a number of years. Recently, they have completed another successful let. They have always been extremely professional and helpful throughout. Keith and James are the easiest people to deal with and they go above and beyond to help us. They possess a great amount of knowledge and are always quick to respond to emails even out of office hours. They have been excellent and would highly recommend them.
Hi Yogesh, thank you for leaving such a lovely review. It has been our pleasure finding you tenants all these years. We wish you a long a successful tenancy with these new ones. Keith & the team at Milestone & Collis.
5/5
GoogleI cannot say enough about Lesley at Milestone and Collis, Lesley has been dealing with my letting for several years, from the very beginning Lesley has been helpful, profession, approachable, efficient and always available to help and advice, Lesley have continued to these high standers over the years, I am very grateful to Lesley for her help and advice over the years, very impressed. My thanks to Lesley
Dear Sanjay, thanks for your lovely 5* Review, I shall make sure Lesley is aware of your comments, she is a very valued member of our team. All the best Keith and the team at Milestone & Collis.
5/5
GoogleWe started renting with Milestone & Collis over 2 years ago and since being in the property, they have been a delight. Whenever we have had a query or maintenance issue, they have got back to us very quickly and organised for someone to come round and sort it in great time, whilst also having excellent customer service. In particular, Keith has been very helpful.
Hello Liv, thank you so much for your lovely review, I am glad that you have been happy with our service. I wish you both a happy tenancy. Keith & the team and Milestone & Collis.
5/5
GoogleKeith was very supportive and professional throughout the process.
Thanks for your lovely review Thoma, I am glad you have been happy with the service. All the best, Keith & the team at M&C.
5/5
GoogleMilestone & Collis (twickenham branch) has been very friendly and professional throughout my tenency. Lesley Stallard is great at communicatin and Claire Gilbey was very helpful arranging maintenance visits too. Paula has also been amazing! As I'm renewing my tenenacy, I look forward to this continued great service, cheers all.
Hi Natalie, thank you so much for leaving a review. I have passed on your kind words to both Lesley and Claire. Many thanks, Keith & the Team at Milestone & Collis.
5/5
GoogleMilestone&Collis is absolutely amazing. The team is very professional and supportive and provides a high quality service. Special thanks to Lesley Stallard who is exceptionally friendly and helpful renewals manager. I would differently recommend the Twickenham office.
Thank you so much for your kind words and lovely review. Keith & the team at Milestone & Collis.
5/5
GoogleRecently we have in contact with Keith at Milestone & Collis after having a few problems in our flat. Keith has been so helpful and responsive and we cannot thank him enough. After having issues in the past that took several months to solve it really is quite refreshing to be in contact with someone so attentive. Thanks Keith!
Hello Lydia, thanks so much for your lovely 5* review - I am so pleased that we managed to get things sorted for you. Kind regards, Keith and the Team at Milestone & Collis.
5/5
GoogleI had a problem with my keys which meant I was locked out of my flat on a Saturday night. Luckily, thanks to Paula, I was back in my flat by Sunday lunchtime with a spare set of keys. Thanks for the help on a Sunday!
Hello Jean-Francois, thank you very much for your lovely 5* Review. Glad that Paula was around to help you with the spare keys, all part of the service. Hope that you are settling in well. Keith & the team at Milestone & Collis.
5/5
GoogleNot relevant to service however after checking in on the team ( who are amazingly kind and helpful) I must say that the prior review is concerning. I can’t imagine what response one would expect if you were allowing your child to defecate directly out side of a business’s window. Especially when 5 yards away people are eating their lunch on a pedestrian street. If the child was ill why on earth would you bring it out on the hottest day of the year? The mind boggles. If the “parents” had only the wit and manners to ask one of many businesses literally on the doorstep, to use the toilet, any of them would of course have obliged. If ever we needed a reason to have a breeding license, this is it. Disgraceful.
1/5
GoogleNot directly related to the service as an estate agent, however as people my experience couldn't ve worse. The owners / management team standing at the window shaking their head with hands on hips at my partner trying clean up our poorly three year old across the road after having a accident in his pants! No explanation, no apology, reasoning when challenged. Not very nice judgmental people in this instance, hopefully that's not the case generally.
5/5
GoogleI had a problem with my keys which meant I was locked out of my flat on a Saturday night. Luckily, thanks to Paula, I was back in my flat by Sunday lunchtime with a spare set of keys. Thanks for the help on a Sunday!
Hello Jean-Francois, thank you very much for your lovely 5* Review. Glad that Paula was around to help you with the spare keys, all part of the service. Hope that you are settling in well. Keith & the team at Milestone & Collis.
1/5
GoogleVile people. rented me a flat that was absolutely nothing as was described when I viewed it for the first time, acted nice to my face and as soon as I wanted to end the tenancy and leave the flat started becoming nasty and using every little petty excuse not to pay back my deposit. The flat was in a disgusting condition inside and out from when I first moved in and was in no way perfect or immaculate, the outside was a complete safety hazard to everyone amd I will be reporting them for it
Dear Ben, thank you for taking the time to leave a review. Firstly, we are not vile as you state, rather your Mother was as she vented in our office after returning ‘some’ of the apparent missing keys that should have been handed back upon check-out. We asked her to politely leave the office as we could not discuss things with her as you are the named tenant, not her. The property was never advertised as a 'garden flat' so cannot understand how we have misled you in that regard. Secondly, the security deposit is held for damages, and that will barely cover the cost of the damages you have caused, professional clean or the 'punch mark' damaged doors for such a short tenancy. Your tenancy came to an early end as you were not in a financial position to remain in the property. All of the above are not petty excuses, rather facts based on the independent check-out report we had carried out. I think if you re-read the check-in report you will see that the property was in fact handed over to you in a professionally cleaned condition. It is just a shame you didn't fulfil your contractual obligations, by leaving it in the same condition. I also do not appreciate you phoning the office and verbally abusing our team. We have zero tolerance for that behaviour. We wish you well with your onward move. Many thanks, the team at Milestone & Collis.
5/5
GoogleThanks Paula for your advice on getting a dehumidifier to tackle the black mould issue in the apartment. This winter we have had no problems or issues with black mould. Once again many Thanks.
Hello Alexander, thank you so much for leaving a review, it means a lot. All the best, Keith and the Team at Milestone & Collis.
1/5
GoogleAvoid at all cost. Terrible experience. Edit: Milestone and Collis have asked for elaboration so I will say that Freddy is dreadful and this estate agents will do everything possible to get money from you, and help as little as possible. Hope this helps.
To whom it may concern, While we always appreciate constructive reviews, elaboration always goes along way to not only help us, but help you. We look forward to your reply to understand further why you had such a terrible experience. Edit: Thank you for your reply, I can confirm that Freddie hasn't worked for Milestone and Collis for nearly a year. We cannot speak on behalf of your experience previously, this I suspect was in 2021 at the early part pre August 2021 and or the circumstance that you feel we've done everything to get money from you. I can only apologies for this, we now have a new team in place throughout Lettings and we're always trying to improve our customer service. However, please do call our office on 0208 744 9383 to discuss this further, we would love to rectify this experience and learn exactly what happened. Kind Regards, Milestone and Collis
5/5
GoogleWe had a great experience working with Milestone and Collis (specifically Keith). He was able to help us tour quickly, was always available for questions and information, and made the entire signing process smooth. Hopefully I don’t have to move for a long time, but I would very comfortably recommend them to friends.
5/5
GoogleMilestone and Collis Lettings is the most professional estate agent in London, highly recommended for all HongKonger!
Hi Amanda, thank you for taking the time to leave a review, it is very much appreciated. I wish you well in your new home and if we can be of assistance, please do get in touch. Keith & the team at Millstone & Collis.
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Milestone and Collis's Twickenham office has 73 reviews across 1 platform: 73 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Milestone and Collis is rated 4.1 out of 5 across all 73 reviews, and 4.1 out of 5 on Google from 73 reviews, checked 9 October 2026.
Milestone and Collis, 38 Church Street, Twickenham TW1 3NR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.