Your Move's office in Tunbridge Wells, Kent, at 18 High Street, is rated 4.5 out of 5 across 417 reviews on two platforms, including 416 Google reviews rated 4.5.
When we initially moved into the property we were provided with misleading information regarding council tax band and parking from the agent who conducted the viewing - both deciding factors for settling on the property.
Upon move out, the company refused to action the release of our deposit from the protection scheme in a timely manner despite being asked twice by the landlord of the property himself to do so. We effectively had to wait for almost a month longer than should have been necessary to receive the deposit back.
All in all, not a positive experience and will be avoiding as both a future tenant and prospective buyer.
TM · 4 November 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent