5/5
TrustpilotExceptional service from Sarah when I…
Exceptional service from Sarah when I was looking for a new flat to rent in Fleet. Excellent, swift and honest communication throughout the whole process. Highly recommended.
Trusted Agent profile · Truro
Vickery Holman Truro reviews
★★★★★
712 reviews across 2 platforms
Walsingham House Newham Road, Truro, TR1 2DP
Vickery Holman's office in Truro, at Walsingham House Newham Road, is rated 4.8 out of 5 across 712 reviews on two platforms, including 20 Google reviews rated 4.0.
Reviews
Every review we hold for the Truro office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot5 Star Service
I had an excellent experience with Vickery Estate Agents, and specifically with Edward Whitaker, who managed my purchase. From start to finish, his service was highly professional, efficient, and reassuring. His communication was clear, accurate and honest throughout, and I was always kept informed of any progress or hold ups.
5/5
TrustpilotLandlord review
A very slick and professional service from the initial appointment, finding me a suitable tenant and it being subsequently let. I dealt with James Dickson from the Farnborough office who has been nothing but helpful and efficient throughout the whole process, would highly recommend Vickory & Co.
Agent replied · 17 June 2024
Dear Mr Terrill,Thank you for taking the time to share your experience of our lettings service. I am delighted to hear that James Dickson from our Farnborough office has provided you with such an efficient and helpful service. I have made sure that all of the team members involved are aware of your feedback. We very much look forward to our continued business relationship, and will always be on hand if you have any questions or queries. Kind Regards,Richard Lake - Director
5/5
TrustpilotVickery provides an excellent service
Stuart and his team provide an exemplary service. They are professional, knowledgeable and pragmatic. Most importantly they are excellent at keeping everyone updated. Buying or selling a property can be stressful enough and not helped by COVID-19 this year, but the Vickery team has been excellent through out and really supportive. This is the second time of using Vickery having used them for purchasing a property and now selling it ...... highly recommend!
5/5
TrustpilotSarah was extremely friendly and…
Sarah was extremely friendly and helpful throughout. Nothing too big or too small. Very prompt and thorough!
Agent replied · 17 June 2024
Thank you for your review of our services and your experience with our Customer Service Manager, Sarah.We look forward to hopefully working with you again in the future!Jordan Richards - Senior Client Manager
5/5
GoogleHelen Hollow at Vickery Holman has helped us negotiate a challenging lease renewal with the utmost professionalism. Her liaison with the tenant and ability to navigate us through a relatively complex situation was second to none, and we were delighted with the outcome. We wouldn't hesitate to recommend her.
Agent replied · 12 April 2025
Thank you so much Andrea
5/5
TrustpilotFantastic!
From start to finish Stuart, Andrew and the team have been fantastic! Throughout the house buying process I've been regularly updated, informed and advised and I can't thank them all enough! I've definitely found my dream house and Vickerys have made it all possible. Thank you
Agent replied · 17 June 2024
Dear Miss HaleyThank you for taking the time to leave us such a fantastic review. I am delighted you were able to find your dream house and it has been an absolute pleasure helping you through the process.From Andrew, myself and the whole team here we wish you all the best in your new home and please do not hesitate to contact us should you require any help in the future.Kind Regards Stuart Wright, Area Director
5/5
TrustpilotAttentive and professional
Very courteous, most attentive, good communication and the stressful experience of house selling ran as smoothly as it could thanks to the efforts of Sam Teague and his team. Charlie Gregory is always ready to help, he even cleared up after a feline incident! Thank you!
Agent replied · 17 June 2024
Dear Mrs MathewsThank you for taking the time to leave such a fantastic review. I am delighted that you were looked after so well by Sam Teague and Charlie Gregory in the West End office. I have passed on your comments to them.We wish you all the best for the future and please do not hesitate to contact us if we can be of service again.Kind Regards, Stuart Wright - Area Director
1/5
TrustpilotI am so disappointed on your…
I am so disappointed on your professional experience on your company (Camberley). I got confirmation by email and phone for the appointment today. When I went there from LONDON, the landlord said there is no viewing today. How can I waste my time today to go and return there from London, and I spent expenses for this journey? Not only this disappointed situation, but also after I called to the office to clarify this weird and unprofessional occurrence, the lady who picked the phone said to answer back shortly, so far (12 hrs.) there is no apologies by any email or phone at all and clarify that what happened. It made me disappointed based on a polite norm in general. Hope you are doing well in the future, and I feel sorry for the landlord to trust this company. I’ve forgiven you without any apologies since I understood your level of service and your attitude now. Thank you so much for your professional service!
Agent replied · 17 June 2024
Dear KR,Thank you for taking the trouble to express your recent disappointment. We place the highest level of priority on the customer service we provide, and I hope you will be convinced of this by the many 5-star reviews we regularly receive. I can assure you that this is an isolated instance, for which we sincerely apologise and as such we would be willing to refund your out-of-pocket travel expenses on this occasion.I have attempted to contact you, so far without success and so invite you to contact me personally, so that we can make the appropriate arrangements. We welcome an opportunity to continue to assist you with your search for a property and to restore our relationship with you.I look forward to hearing from you.Best Wishes,Richard Orme, Director01276 22088
5/5
TrustpilotReally helpful team
The team have been so helpful with my purchase. They were great at coming back to me and engaged with the whole process to make everything go as smoothly as possible. A special thanks to Matthew who was so understanding of the situation and did everything possible to help.
5/5
TrustpilotMoving into my new home 🏡
Just a note to say that the whole experience with Vickery in fleet was great. A huge thanks to George who kept me updated with the weekly progress report of how things were going, it was very helpful and informative which made the process alot less stressful 👍🏻 ⭐⭐⭐⭐⭐ would definitely recommend.
5/5
TrustpilotVickery are one step ahead of the rest - They have made what could be stressful times a breeze 5 Stars !!
We have been with Vickery Estate Agents for over 9 years now, dealing with both the lettings and sales team. They have always been exceptional and willing to go the extra mile to support you. When we have needed SME advice over the years, they have always been on hand. They also have great contacts in the mortgage and solicitor departmentsEvery one in the Vickery family have been fantastic, not once have we had a bad experience. When you deals with other Estate Agents you soon realise Vickery are one step ahead of the rest !!Thank you to all, but special mention has to go to; Richard Orme, Nicki Wilson, Mary Hughes and Matt
Agent replied · 17 June 2024
Good afternoon Mr and Mrs Standaloft.Thankyou for taking the time to write an outstanding 5* review for Vickery and mentioned parties, I will be sure to pass on your comments.Good luck for the future and finding a property for you and your family.Kind RegardsNicki Wilson
5/5
TrustpilotWell Done Vickery
Despite difficulties and buyer pulling out of sale Vickery found another buyer and persevered to final completion.A special mention and thanks to Matt Bozier who dealt with my frustrations in a professional manner, he also ensured that I was kept up to date with events as they happened.
5/5
TrustpilotJust completed buying my first home.
Agent replied · 30 May 2026
Dear James, Thank you for taking the time to leave Toby and Lewis this five star review, we wish you all the best in the future and hope you enjoy your new home! Kind regards, Edward Whitaker - Manager
5/5
TrustpilotThis is the second time we’ve used…
This is the second time we’ve used Vickerys recently for two different properties, again they were brilliant especially in this difficult market, Nicky was one of the main people we liaised with she was exceptional, thanks again Vickerys for all your help.
Agent replied · 17 June 2024
Dear Mrs M Firman & Mrs E LawfordThank you for taking the time to leave us a 5* review. Yet again it has been a pleasure working with you and i am so pleased you have been happy with the service received, especially that from Nicky in the Farnborough office.It goes without saying we are always here should you need any further assistance in the future.Kind RegardsStuart Wright - Area Director
5/5
TrustpilotEdward was always supportive and informative
I have been working with Edward from the Camberley office for approx a year as things went wrong with our first planned purchase, through absolutely no fault of Edward’s. I have got to know him well and see how he deals with things during the rough and the smooth and at all times he is responsive, supportive professional but friendly and warm. He took time to get to know me and my family and to understand what’s important to us. His weekly updates have always been very helpful too. A pleasure to do business with.
Agent replied · 17 June 2024
Dear Ms Hobbs,Thank you very much for taking the time to leave Edward such a wonderful review. Although your first purchase didn't go to plan, I'm so pleased we were able to help you find your new home.We all wish you the very best for the future.Kind Regards,Richard Orme - Director
5/5
TrustpilotThank you
Would like to thank Nicky Wilson on the 5 star service we have received. Nicky has been brilliant from day one, very informative and friendly. Not only helpful on a business front but also on a friends front. Would recommend Vickery Farnborough.
Agent replied · 17 June 2024
Dear Mr & Mrs HobbsThank you for taking the time to leave a review for Nicky in our Farnborough office. I'm delighted you would recommend us and that you have been so happy with the service you have received.Kind RegardsStuart Wright - Area Director
5/5
TrustpilotAmazing experience with our purchase
Amazing experience with our house purchase. Edward Whitaker who was managing our case at the camberley branch and we were very impressed. He kept us up to date every step of the way and phoned the same time every week to give news on how the rest of the chain were doing. It made the whole process a lot easier and much less stressful and they chased things for us when needed. Would recommend to anyone.
Agent replied · 17 June 2024
Dear Mr Maher,Thank you for taking the time to leave Edward this fantastic review. We are so pleased you had such a positive experience with us, and we wish you all the very best in your new home!Kind regards,Richard OrmeDirector
5/5
TrustpilotHouse sale
We chose Vickery because Edward was professional, enthusiastic and friendly when we met for the first time.Throughout the sale he kept us updated weekly and was always positive, helpful,approachable and never lost his enthusiasm for our house. It has been a pleasure to sell our property with him.
5/5
TrustpilotVery Fast Service
Went to a flat viewing today and was confirmed to be mine within 2 hours! Very quick work. Thank you to Lewis Visioli for your help on this.
Agent replied · 17 June 2024
Dear Mr White, Thank you for taking the time to leave this great review for Lewis. We are delighted we have been able to help you secure a rental property!Kind regards, Richard OrmeDirector
5/5
TrustpilotExcellent Service !
Excellent Service !For a first time buyer I was always kept up to date on the progress between me and the seller. Questions were answered promptly and they seem to be very knowledgeable on what they do. Special thanks to HASAN HABIB.
Agent replied · 17 June 2024
Dear ZarachiThank you for your feedback, it is much appreciated. I am so pleased to hear that the team in Farnborough, in particular Hasan, were able to answer your questions promptly and that they kept you updated during the purchase of your new home.We hope that the move went well and hope that we can be of service to you again in the future.Kind regardsRichard Lake - Director
5/5
TrustpilotOur experience with the estate agent…
Our experience with the estate agent named William Burgess was very positive. He provided an exceptional service, and his expertise and knowledge on the house and the area were invaluable. He had made this house viewing into an enjoyable experience. We hope to find our next home soon!
5/5
TrustpilotGreat service
Thank you VIckery and Thank you Hasan Habib for everything you have done for us. Quick with updates and response, we had up and down a little bit but at the end of the day every thing was done nicely. Thank you.
Agent replied · 17 June 2024
Dear Mr GurungWhat a lovely review for Hasan in our Farnborough office.We are so pleased to hear that Hasan provided you with such a professional service and kept you updated during the sale of your property.Thank you for taking the time to leave us a review.Kind RegardsRichard Lake - Director
5/5
TrustpilotExcellent customer experience from the Frimley Office
Excellent customer experience from Ieuan and the team at the Frimley office, Polite people, and always available to answer any questions, which is so important for reassurance in the process. We had a very smooth purchase, I would highly recommend Vickery.
Agent replied · 17 June 2024
Dear The Cooke Family,Thank you so much for your very positive review of the service you have received from our Frimley team. I am delighted that you felt reassured throughout the process and all went smoothly for you.I will be sure to pass on your comments to Ieuan and the team in Frimley.Kind regardsChris Gray, Manager
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