Every review we hold for the Truro office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am a landlord with Martin and Co and I have found their service exceptional. I used another large agency previously, and the quality comparison between the two has been insane - in Martin and Co's favour. Will was fantastic at onboarding the property and getting everything arranged.
A special mention to George Smith who is my Property Manager. He is absolutely spectacular at his job. He is prompt at responding and arranging maintenance to fix any issues. He is very fair at communicating and has both the tenants best interests at heart whilst also ensuring my property is well cared for.
I wouldn't hesitate to recommend Martin and Co Truro and would push George to go for some form of industry award for client service, as he has been, as mentioned previously, spectacular.
Niamh · 22 July 2026
★★★★★ 1/5
GoogleVery unprofessional letting agency. Over our 1 year tenancy members of staff, particularly Sharon Walker, were persistently rude to tenants via email over issues raised.
We were charged a very large amount in deposit deductions which, due to the company’s refusal to engage in any form of discussion around these issues, we felt obliged to escalate to the Deposit Protection Service. An independent adjudicator identified that Martin and Co had greatly overcharged us for deductions, and as such we were only deducted a fraction of what had been initially requested.
This company has acted in an unprofessional manner throughout our entire tenancy period and we feel that we were taken advantage of. I will never rent from this company again, and I wish I had acted with much greater caution when initially selecting them as our letting agency.
George · 18 October 2025
Agent replied · 8 October 2025
Dear George. Thank you for the review and I am of course disappointed that you feel this way. As part of the student tenancy at the property we have tried out very best to help you, but it is fair to say that we havent always seen eye to eye. The maintenance issues you reported during the tenancy have always been dealt with swifty, and when you reported issues that were actually a tenant responsibility or due to how you treated the property, we have always tried to provide information, assistance or guidance to help you manage. When you complained, we investigated and responded to every concern you had, establishing that you had always been treated fairly during the tenancy. Even when you raised it with the council, the council chose to do nothing. As you know, no complaint was ever upheld. At the end of the tenancy, you are quite right that the landlord did request deductions from your deposit which we sent you by email and you chose to ignore for over two weeks. At that point our hands were tied, and the independent arbitrator had already stepped in.
Once again, I am sorry that you feel aggrieved but wish you all the best with your future move.
★★★★★ 5/5
GoogleMartin & Co Truro were absolutely brilliant, we had 3 estate agents before them trying to sell our bungalow and they failed. Will and Mark went way above and beyond, they were very patient with our endless phone calls and emails, all due to awful solicitors. They gave us endless advice and were chasing solicitors every day for over 4 months. Sale went through later than we expected but through no fault of the estate agents. We would definitely recommend Martin &Co to sell a property.
Trish · 17 December 2025
★★★★★ 5/5
GoogleOur experience with Martin & Co has been outstanding from the very beginning. The team is professional, friendly, and genuinely committed to helping their clients, but Jessica truly stood out.
Jessica has been incredibly helpful, patient, and supportive throughout the whole process. She always communicated clearly, responded quickly, and made everything so easy for us, especially during a stressful time of relocating. We really appreciate her professionalism and kindness.
Highly recommended
We are extremely grateful for all her help and couldn’t recommend Martin & Co, and especially Jessica, highly enough. Thank you for making this experience such a positive one!🙏✨
Olatunji · 17 December 2025
★★★★★ 5/5
GoogleMoved to Martin & Co Truro when the previous agent selling my flat left much to be desired.
Despite a particularly terrible solicitor acting for my buyer, Kyle made me feel like he was doing all he could to progress matters and often would take action before I even asked. Would happily use again!
Jack · 22 June 2026
★★★★★ 5/5
GoogleSold our house with them. Brilliant people to deal with, particularly Will and Kyle. Will advised a realistic selling price, closer to our expectations and not one for a quick sale (= commission), like other agents did.
Communication brilliant throughout, really can't recommend them highly enough.
Paul · 22 June 2026
★★★★★ 5/5
GoogleI purchased my flat through Martin & Co.
Kyle was with me every step of the way and did everything he could to move things along despite my solicitor being incredibly inefficient.
Always responsive and friendly would highly recommend!
Shireen · 22 June 2026
★★★★★ 5/5
GoogleMartin & Co was the only angecy that really helped me and my partner with our house search. We lived 3 hours away from Cornwall and arranging house viewing with other agencies was very challenging (appointment from one day to another, no possibility to rearrange or zero response). Kyle from Martin & Co was so helpful, he tried to make arrangements for us and we got a place to rent at the end.
The whole process has been easy, clear and super friendly. The admin that has been following us, Katy, has been so kind and efficient.
I would definitely recommend Martin & Co from my experience so far.
Aurora · 22 June 2026
★★★★★ 5/5
GoogleThe staff of Martin and Co in Truro are so kind and considerate, as well as keeping me up to date with the process of my move every step of the way! On move in day we were greeted to such a well maintained property, having only 5/6 weeks between viewing and moving in! Couldn’t be more grateful, thank you to all at Marin and Co 🩷 …
Lizzi · 15 August 2026
★★★★★ 5/5
GoogleIt was a really quick and smooth process to rent with Martin and Co. Kyle was very helpful and forthcoming with all our questions. I would recommend.
Oyedele · 22 May 2026
★★★★★ 5/5
GoogleI had a great experience with Martin & Co Truro Lettings & Estate Agents. The team was professional, efficient, and very approachable, making the whole process smooth and stress-free. They were always quick to respond and kept me fully informed at every stage.
Their knowledge of the local market and attention to detail really stood out, and they went the extra mile to ensure everything was handled seamlessly. It’s clear they genuinely care about their clients and delivering excellent service.
Abujor · 6 April 2026
★★★★★ 5/5
GoogleI had a really positive experience renting through Martin and Co. From day one, the team was friendly, professional, and easy to communicate with. Any questions or maintenance issues were dealt with quickly and efficiently, which made a big difference during my tenancy.
The move-in and move-out process was smooth, and I appreciated how transparent and fair everything was, especially when it came to the final deposit. Their support made the whole renting experience stress-free, and I wouldn’t hesitate to recommend them to others.
Thanks again to the team for all your help!
Anupa · 21 May 2025
Agent replied · 25 April 2025
Hi. Really pleased to read this. Wising you all the best with your move
★★★★★ 4/5
GoogleI can't thank Jess enough for making us secure our property, making the entire process smooth.Jess is professional and knowledgeable .
Also Katty beach,Sharon Walker.All very supportive.
Thank you so much for your help.
From Philip and Ozi xx
Philip · 17 December 2025
★★★★★ 5/5
GoogleI was one of their tenants for a year. The team was very professional, responsive and helpful. They replaced the tumble dryer within a week time. A special shout out to Sharon and Will for the great service they have been providing in Truro. Thank you
Aryan · 9 August 2024
Agent replied · 23 July 2024
Hi Aryan. Thanks for the review. Really appreciate this and always nice to hear.
★★★★★ 1/5
GoogleFROM 5 STARS TO 1...and I'm being nice...
Absolutely utterly awful.
We've been with Martin and Co for few years.
Moved to the house on Broad Street, Truro.
The house was redecorated by it's owners, so wasn't all professionally painted..but anyway... we got the house, monthly payment 1040£, after few months, we've notices that the wall in the dining room is...falling off... literally.
In the lounge paint stared peeling off after few weeks...
Contacted the agency, nothing was sorted for months... the part of the wall fell off...
we had heading non stop and the house was airy all the time.../ month and months later, the price went 20f up( nothing fixed) dining room was useless...
Several leeks from the roof and the ceiling, that have never been fixed, and added even more to the wall damage.
Yet..we were patient. The wall.was never properly finished, no treatment,nothing..after the walls dried they started crumbling again...
Everything was diy and poorly done, we wanted to paint the house, owner agreed. We've sterted painting the house, all Farrow& Ball to find out that the house is on sale...
At the same time, still hoping that the agency will fix the wall, the ceiling, and leeks..nothing..
The oven was so old the door broke and burned my hand. Informed the agency, they've been over many times- checking the house and the boiler- which was constantly broken, because they didn't want to fix it.
After 4-6months the door from the oven wasn't fixed.
The old toilet system (thank god, we had 3bathrooms) was broken-informed the agency, spoke to a plumber - for 3-4months no one came!! which by law is illegal for the agency not to fix the toilet!
Still...we were patient.
House was sold, ...we didn't finish the painting, started taking off paint in the bathroom...
Anyway..now... The house is going to a new owner, who is demolishing the kitchen, wall between the dining room and the lounge and everything else... - they've agreed we don't need to paint anything, agency confirmed by email.
Now, moved out few days ago- cleaned everything, even hired the carpet cleaner as Will told us(agent) threatening there might not be a deposit back...
Got a report today- and apparently EVERY SINGLE THING THAT WE'VE TOLD THE AGENCY, THAT NEEDS FIXING, OR THAT WAS THERE WHEN WE'VE MOVED IN OR HAPPENED DUE TO THE POOR QUALITY OF BUILDING ...WAS OUR FAULT...AND WE WON'T BE GETTING OUR DEPOSIT BACK...Will knowing our cleaning guy comes on Monday at 3pm sent someone to check the house at 11...
we've left the bins recycling in recycling bags and everything in black bags for bin collection today..
yet, the report says we've left loads of rubbish...
We've even hired a skip months ago, go get rid of the previous owners junk from the attic and shed...and we've left things that were there..yet... still our fault...
Martin and Co is a disgrace, absolute disgrace.
When Julie was there it was far more decent agency, but Will, along with Jamie are utterly unprosfessional, and try to avoid email conversations, because that way they can cover up for they neglectedNegativeProfessionalism
Mags · 2 June 2021
Agent replied · 1 June 2024
Dear Madga.
Thanks for taking the time to write all of this. Sorry I do have to disagree with 99% and feel that perhaps your obvious anger is due to the fact that you are losing all of your deposit, most of which I have to add is due to you not paying rent and the deposit is being held to cover your arrears.
You have three toilets in the house and one of the toilets (a saniflow toilet) was blocked due to putting too much paper down. You still had two working toilets and while I appreciate it did take a couple of weeks to sort as we had to get a special contractor to fix, we never left you without. When the boiler broke down, we brought you portable heaters. I am not sure what else we could do.
I am not sure exactly how to respond to all the various allegations you have made. You lived in the house for three years and renewed your contract each year. Not sure why someone would do that if the property was so bad?
Anyway, we have tried to resolve things with you and even organised for your passport (which you left behind) to be returned to you. The deposit is registered with the DPS and you can ask an arbitrator to make an independent review here.
Sorry to read of your frustration and all the best for the new property
★★★★★ 5/5
GoogleI let my house through Martin & Co. They are absolutely super! Nothing is too much trouble. I wouldn't be able to do it without them, every request is dealt with right away. They are so easy to talk to and i appreciate everything they do for me
Claire · 15 August 2026
★★★★★ 5/5
GoogleI've been with Martin and Co for over a month now and can attest to the hitch-free experience regarding my rental, special thanks to Jessica. I hope for a pleasant tenancy.
George · 17 December 2025
★★★★★ 5/5
GoogleThe best estate agents around with excellent communication, both Mark and Kyle were extremely helpful all throughout my purchase. Highly recommend.
Carly · 25 November 2025
★★★★★ 5/5
GoogleI’ve just sold my house and could not fault Martin and Co. From the first phone call Will and Mark were brilliant. They were communicative, calm, proactive and sorted out a little blip we experienced with minimal stress. They have outshone any other estate agents I’ve come across and I’d definitely recommend them.
Anny · 8 September 2024
★★★★★ 5/5
GoogleBiggest thanks to this letting agency for helping me secure a let on such a nice property in truro. They respond quickly and makes sure that your transactions are smooth and non hassle. Big shout out to Lee Howarth for being so patient with my enquiries as a new tenant.
Merry · 8 June 2024
★★★★★ 5/5
GoogleWe’ve just moved in to our rented house managed by Martin and Co Truro and they’ve been amazing so far and have ensured the whole move in process has gone really smoothly. …
Alicia · 22 May 2026
★★★★★ 5/5
GoogleA brilliant experience with Martin & Co.
My partner and I have been renting through them for nearly three years, during which time the team handled issues quickly and escalated them to the right people …
Jay · 22 April 2026
★★★★★ 5/5
GoogleI had a generally positive experience with Martin & Co Truro. The team was professional, responsive, and supportive throughout my tenancy, especially when it came to communication and handling the end of tenancy process. …
Prisca · 22 April 2026
★★★★★ 5/5
GoogleMartin and Co in Truro specifically Katy and Jessica are so helpful, they are so responsive in all my queries. They also helped me a lot when I moved into my new place. Highly recommended for their amazing service.
Jessie · 13 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
