Trusted Agent profile · Truro
★★★★★
525 reviews across 3 platforms
45 Lemon Street, Truro, TR1 2NS
Jackson Stops's office in Truro, at 45 Lemon Street, is rated 4.6 out of 5 across 525 reviews on three platforms, including 55 Google reviews rated 4.8.
55
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
467
Reviews on Trustpilot
Business-wide
Every review we hold for the Truro office, from every platform, shown as written. First names only.
5/5
TrustpilotAmended a lease …
Amended a lease in super quick time and dealt with a recalcitrant tenant who was unable to pay rent in a professional manner.
Dear Philip. delighted we could help you so quickly thank you for your five star review.
5/5
TrustpilotAnd estate agent like no other
Karl helped us to find our perfect family home, by far the best estate agents I have delt with. Karl was at our beck and call 24 hours a day and couldn't have been more helpful. Nothing was too much trouble. The service offered with Jackson-Stops felt like a bespoke personal estate agent service far above your standard estate agent.
Dear Louise, we are so pleased that Karl helped you to find your perfect home and that you consider our Lancashire branch to be the best estate agents you could have dealt with. We will be sure to pass onto Karl your kind words and it's wonderful to hear that you felt the service you received couldn't have been more helpful. With best wishes from all of us here at Jackson-Stops.
5/5
TrustpilotFriendly, efficient and good value
Many thanks to the team but especially to Philip who worked tirelessly to get the job done and was determined and optimistic at all times. Friendly, efficient and good value
Thank you for your five star review of Jackson-Stops.
5/5
TrustpilotFirst class service from Jackson-Stops!
This is the second time we have used Jackson-Stops and yet again the service has been first class from Lottie and her team. I would also like to give Chris a mention as well, as when he came around to do the floor plan and details he was also very professional and courteous. Highly recommended. 10/10
Dear Phil, thank you for taking the time to leave a review for Lottie, Chris and the team, and we're delighted that you found the service was first class, professional and courteous. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotJames saved the day - and the home purchase!
We were buyers of a property listed by Jackson Stops. We experienced some uncertainty towards the end of the conveyancing process and were nervous that the entire sale would fall apart. Thankfully, the communication from James and Ria was positive, consistent, and of high quality. If James said he would contact me by the next morning with news, he did. I credit them with saving the entire purchase. Very grateful for their efforts!
Dear Erin, thank you for sharing your experience working with our Barnstaple team. It sounds as if James and Ria drew on their combined experience to keep your negotiation on track. Wishing you every happiness in your new home. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotI could not recommend Jackson Stops…
I could not recommend Jackson Stops more highly and if I could give 10 stars I would. Aside from Toby and the team being the utmost professionals, they are just lovely people who simply get the job done. Toby and Jackson Stops say what they do, and do what they say, its as simple as that. Well done Toby, Guy & Alice for all your hard work, it is very much appreciated.
Dear Donna, thank you for taking the time to leave a review of our wonderful Mid Sussex team, it sounds as though they helped make your sale as stress free as possible. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotBrilliant service
Huge thanks to Anthony and Lucy at Jackson-Stops Hale. They have been so professional and efficient through out the whole process of selling our home. It is really wonderful to have an estate agent with integrity as well as experience. Anthony has been amazing through the whole process. We felt completely confident and safe in his expertise. The whole team at Hale have been incredible. We are so grateful. Thank you.Geraldine and Mike
Dear Geraldine and Mike, thank you for recognising the professionalism and teamwork that goes into selling houses, your words mean a great deal, especially to Anthony and Lucy. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotAll down to Laura and her expertise in…
All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease and installs confidence through out. We are happy using J-Stops but would always want Laura to handle our business
Dear Keith, a lovely five star review for Jackson-Stops - thank you, and we will pass on your kind words to Laura. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotFriendly professional and helpful…
Friendly professional and helpful service, nothing was too much trouble and we found the buying experience to be completely hassle free. Matters progressed without any hitches and we were kept fully informed from start to finish and nicely rounded off with a bottle of Champagne on completion. We can thoroughly recommend Ria and James at Jackson-Stops who we feel acted honestly and with great integrity Great service.
Dear David, thank you for taking a moment to review our Barnstaple team. We're delighted their professionalism, communication and experience evidently shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotWonderful Team
I have been renting my property out through Jackson-Stops for a number of years and the lettings team are excellent! They are extremely efficient, helpful and always on the end of the phone. Would throughly recommend if you are looking to rent out a property.
Dear Vicky, we are delighted to read about your positive experience with our lettings team and thank you for your five star review of Jackson-Stops.
5/5
GoogleJackson stops represented the property that I was purchasing. They were very professional, friendly, easy to talk to. They were respectful of my solicitor and own estate agent handling my own sale, kept us informed of developments and at no point did they attempt to stir up drama - they were very calm and understanding even when things got a little stressful. I would recommend them to anyone who has a high value property for sale, as I really believe that this is where there skills would be particularly valuable. It was also really brilliant to always speak to someone - who knew the particulars of the situation - they were always well informed. A small but very good team.
Dear Roz, thank you for taking the time to leave a review about the service you received from our Cornwall team. We are delighted to hear that you found the team easy to talk to, professional and friendly, and that they were always well informed. With best wishes from everyone at Jackson-Stops Cornwall.
5/5
TrustpilotReliability and efficiency
For over 20 years, JSS has been my reliable agent even when I am miles away. There accounting system is clear and accurate, and my queries are promptly clarified. Above all, my contact officer Ms Margaret Heath has been most efficient and helpful. Thanks a lot to you all.
Dear Liza, we're thrilled that you've taken the time to leave a review about the service we have provided over 20 years. We will pass on your wonderful remarks to Margaret. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSherborne house sale
Very pleasant people,good communication,great negotiation and such a speedy transfer…Highly recommended
Thank you so much for such lovely feedback, Tim. We're delighted to hear the team's communication and negotiation made such a difference and that the whole process moved as quickly as it did. Thank you for recommending us, we really appreciate it.
5/5
TrustpilotGetting things done
I've really appreciated dealing with Tallulah Keating, she's lovely in her approach, but also extremely efficient in getting things actioned and dealt with. She also communicates constantly so you have visibility of what is happening, which hasn't always been the experience I've had. So thank you Tallulah, much appreciated!
Dear Loraine, what a lovely review - thank you, and we're always pleased to hear that our staff, especially Tallulah, have provided you with a service you have appreciated. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSale Experience
Throughout the process of our sale, Jackson Stops wonderful Shaftesbury Team were at all times, responsive, constructive and extremely helpful wherever we had moments of doubt. In particular, at crucial moments in the sale they were able to 'helicopter' above the emotionality that inevitably accompanies a house sale or purchase and provide laser like advice which was so much appreciated.Another strong quality was the overlapping of the whole team with each knowing the others updates so that whoever answered the call or email, they were able to instantly respond.All the staff were unfailingly cheerful and courteous at all times and there was never a time when a call or email wasn't responded to.All in all, one of our best experiences todate and we would have no hesitation in recommending a would be buyer or seller to the JS Shaftesbury team led by James.
Dear Murray, thank you for taking the time to leave a five-star review about the service you received from our Shaftesbury team. It is heartening to hear that you found the team responsive, constructive and helpful at all times, and that their advice supported your property sale. We are delighted that this was one of your best property selling experiences to date, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotReview for Jackson Stops
Review for Jackson StopsWell, not sure where to start but at first interaction I thought professional, credible and personable until we realised the game they were playing behind the scenes. We went through some negotiation with the seller, fine, get that this is part of the process. Our significantly above asking price offer was finally accepted, with a condition it was taken off the market. After three weeks, we asked if we could show ours kids around and so we did. Despite knowing we would do this, they had been negotiating with other offers and told us on Monday (3 weeks after our offer was accepted) that they had a formal offer through from another seller. Whilst I appreciate they have a legal right to do this, I think they have a moral obligation to let us know especially as we’re showing our kids around that weekend. They then asked us to go into a bidding war for a house we had already had an offer accepted for. They had said that the person had given a written offer which is bizarre considering they never asked us for anything in writing and my agent had advised to write in so they responded to our offer in the first place as communication with this agent was nonexistent! This shows how this company works - underhand and unprofessional
Dear Manpreet, we are very sorry to hear that your experience with Jackson-Stops was not satisfactory, and we would be keen to hear more about it. Please email info@jackson-stops.co.uk so that we may look into this further. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWe recently sold our holiday home with…
We recently sold our holiday home with Jackson Stops Cornwall. We honestly couldn’t have asked for a better estate agent than Dan. Selling our property was quite a journey and he was brilliant throughout.
5/5
TrustpilotSmooth process
This is the first time I have used Jackson Stops to let one of my properties. The process went very smoothly from start to finish while some redecorations were being completed and while Paula and Jodie were on the hunt to find a very suitable tenant. Many thanks for all your hard work and the successful tenancy. I will certainly look to use your lettings services again.
Dear Kirsty, thank you for your review, highlighting our team's ability to let your property smoothly and successfully. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotJess Lynagh from the Property Management Team
Special thanks to Jess Lynagh from the management team. Quite a number of minor issues found in the newly rented property, but with her help, everything solved! She is really well organized and helpful!
Hi, thank you for leaving a 5 star review for Jess, and we are delighted that she was able to help you when renting. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotFriendly, practical, honest advice
Tracy and Anthony have been just great - very patient and understanding over the months we've been looking for just the right house. I never got the feeling that they were only after a sale, because I also found they were honest and informative, so that we were able to make the right decision based on facts as well as feelings. In the end, the house we've found is out of their area, but I was so grateful to them and their friendly advice and practical help which made us feel that our future mattered to them. Highly recommended!
A lovely review - thank you for taking the time to write about the five-star service you received with Jackson-Stops, and we are delighted that you would recommend our services. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotGold Star Jackson-Stops!
High praise for Lottie Watts and the team at Jackson-Stops, Newmarket who recently sold my mother’s house. Superior sales particulars with a real attention to detail, personable and knowledgeable office staff and great communication from viewing feedback to negotiating the sale itself. They were very adaptable as the sale proved a little more complicated than first anticipated. I wouldn’t hesitate to use them again in the future.
Dear Lucinda, thank you for your review of our Jackson-Stops Newmarket team, giving such high praise to Lottie in particular, who we are very proud of. Best wishes from us all.
5/5
TrustpilotChloe was extremely helpful and…
Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.
Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThis is a well established and…
This is a well established and professional company that has been in business for over 100 years and certainly this shows and is witnessed from the keen staff to the partners from top to bottom. Someone once told me that moving home was more stressful that having a child. Being a man I can’t attest to that but my wife can and it is. But with a superb partner like Anthony Inskip you are in superb and experienced hands He is the cool hand Luke of JS and he carries you through the tough days My wife and I have moved constantly in our 45 year careers some 14 houses. This 15th and hopefully last happy move has been in the hands of ardent professionals Jackson Stops
Dear Keith, a fantastic review - thank you, and we are delighted that you felt our property pedigree was evident during your house move, and that the service you received from Anthony was superb. May we wish you happiness in your new home. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotHighly recommend
Highly recommend! Laura from the rental department (Bury St Edmunds branch) has always demonstrated exemplary professionalism and efficiency. The process of enquiring, applying for and subsequently renting a property through Jackson Stops has been easy to navigate and thus a positive experience.
Dear Portia, a wonderful five star review for Jackson-Stops Bury St Edmunds - thank you. We are very pleased to read that you would recommend us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Truro office has 525 reviews across three platforms: 55 on Google, 3 on Facebook (across the whole business), 467 on Trustpilot (across the whole business).
Jackson Stops Truro is rated 4.6 out of 5 across all 525 reviews, and 4.8 out of 5 on Google from 55 reviews.
Jackson Stops Truro, 45 Lemon Street, Truro, TR1 2NS.
