Every review we hold for the Trowbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend…
Thank you so much Michelle and Alex for helping me buy my first home! Michelle worked so hard to ensure I had a smooth transaction of buying the house.Not only did she chase up anyone that needed chasing, she kept me in the loop at all times and made it all worthwhile! Couldn’t be more pleased with the service from Chase Buchanan and highly recommend! Thank you again! :)
Vikeeta · 24 March 2024
Agent replied · 24 October 2024
Hi Vikeeta, congratulations on your new home! We're excited to have helped you step on to the property ladder and will be sure to pass on your compliments to Michelle, Alex and the rest of the team. If you need anything in the future, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotHappy experience at the Hampton branch
We had an excellent experience with Kris at the Hampton office. He was knowledgeable, patient and very supportive when we moved to the area. He has been available to advise and pass local insights, even after our purchase.
Ellak · 11 August 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Ellak! We're thrilled to hear about your positive experience with Kris. Our team is dedicated to providing support and local insights, and it's great to know that Kris made your transition smooth. We appreciate your kind words!
★★★★★ 5/5
TrustpilotBest estate agent!
Daniel Johns at the Richmond branch of Chase Buchanan has been outstanding through the whole process of the sale of our flat in Richmond. From the outset, Daniel has given very good advice starting with a realistic and evidenced based valuation which turned out to be spot on. He is a great communicator and very proactive, which was particularly needed as we had a series of difficulties with the communication between our lawyer and the buyer’s. Daniel went above and beyond and I do not believe we would have got to the point of exchange for this particular sale without him. We are very grateful and would highly recommend.
Chrissy · 17 February 2025
★★★★★ 5/5
TrustpilotA "rare" thing....
Dealing with Chris at Chasebuchanan (Exeter) has been a pleasure and quite unusual really: as he simply does exactly what he says he will do - in today's real estate market that is a "rare" thing.Chris follows up and always available to answer questions and deal with the other side.Thanks Chris and hope to see you soon for my keys!
Happy · 23 August 2024
Agent replied · 24 October 2024
Hi there, thank you for your review. We're thrilled to hear that Chris has been on hand throughout the process and we wish you all the best in your new home!
★★★★★ 4/5
TrustpilotProactive dealing with new EICR and…
Proactive dealing with new EICR and setting up with electrician. Thanks Alicia
Andrew · 20 February 2026
Agent replied · 19 March 2026
Thank you for your feedback, Andrew! We're glad to hear that Alicia was proactive in assisting you with the EICR and connecting you with an electrician. Your satisfaction is important to us, and we appreciate your support!
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Especially Alicia. Efficient and always on the ball 👏👏👏
Danny · 7 October 2026
★★★★★ 5/5
TrustpilotAdele Basma was a really good agent
Adele Basma was a really good agent. Incredibly helpful. Knew what we were after and found us two good properties very quickly. Was considerate and supportive throughout the process and handled the negotiations very professionally. She also appeared to have a good and trusting relationship with the vendor which also helped a lot.
Simon · 24 November 2024
Agent replied · 27 December 2024
Hi Simon, thank you for taking the time to write a great review. We are so glad Adele was helpful and supportive. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotWe had a terrific experience recently…
We had a terrific experience recently with Chase Buchanan, Twickenham. This was down to the very professional services of Chris Brookshaw during the sale of our property. Chris kept us informed during the whole process and ensured a timely sale.Chris is personable, professional and prompt. We would highly recommend Chris to anyone looking to sell or buy a property.
Ann · 19 August 2024
Agent replied · 24 October 2024
Hi Ann Marie, thank you for your review and congratulations on the sale of your property. Chris and the team were delighted to have helped and wish you all the best for the future!
★★★★★ 5/5
TrustpilotThe best estate agents in TW1
We were working with Richmond and St Margarets branches on finding our next home and are very pleased with the experience. The whole process from booking a viewing to proceeding to offer, etc is smooth and the Team is always there to answer any questions. I wanted to especially thank Lauren from the Richmond branch. Her professionalism and care truly stood out for us.
Alex · 22 May 2024
Agent replied · 24 October 2024
Hi Alex, we appreciate you taking the time to leave a review for our teams in Richmond and St Margarets. It's lovely to hear that you found the viewing and placing an offer process an easy one. Should you need anything further, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotMoving made easy!
Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.
Christine · 20 August 2024
Agent replied · 24 October 2024
Hi Christine, congratulations on your new home and thank you for sharing your experience with us. We're delighted to see that you would recommend us to others for the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotChase Buchanan Hampton Hill are the best!
Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.
Jackie · 30 April 2024
Agent replied · 24 October 2024
Hi Jackie, thank you for sharing your experience with us. We're thrilled to hear that you have been a tenant with us for a number of years and Audrey has been on hand to help you along the way. Please do let her and the team know if you need anything else. Best wishes!
★★★★★ 1/5
TrustpilotUnprofessional and treating tenant…
Unprofessional and treating tenant unfairly. We went in to tenancy agreement in 2019, they promised flat will be cleaned professionally but flat was not even cleaned up to domestic level, this was also noted by 3rd party inspector in the notes, the flat was moulded at few places and not cleaned. Last month our tenancy ended but till date we have not received our deposit nor email from landlord. When spoken with chase the rudely stated to approach landlord and they cant help on this. when contract was done all dealings were with chase but once everything was done they opted easy way out. Contract still states that they hold deposit under TDS scheme and they will inform tenant if any deductions within 10 working days of end of tenancy. till date no reply on deductions from agent nor our funds has been released. Be very careful before dealing with them. I am in process to go to TPO and CEO senior management, as my complaint was not taken by lady who dealt nor responded to complaint procedure. I dealt with Isleworth branch.
Adi · 4 April 2023
Agent replied · 24 October 2024
Hi Adi, we're sorry to see you have left this rating, we have only recently gained access to our Trustpilot page. Should you wish to discuss anything further, please feel free to reach out to your local office.
★★★★★ 5/5
Trustpilot5 stars for Lianna and the team in the Exeter…
Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.
Geraldine · 22 August 2024
Agent replied · 24 October 2024
Hi Geraldine, thank you for sharing your experience with Lianna and our Exeter team and for being a long-term landlord with us. Should you need anything else, please do let us know!
★★★★★ 5/5
TrustpilotLong-term tenant had a great experience with CB
Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.
Satisfied · 4 August 2026
Agent replied · 23 September 2026
Thank you for your fantastic review! We're thrilled to hear that your long-term experience with us has been consistently excellent. Our team strives to provide responsive and professional service, and it’s wonderful to know we achieved that for you. We appreciate your trust over the years!
★★★★★ 5/5
TrustpilotWe had the pleasure of working with…
We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.
Miruna · 17 May 2024
Agent replied · 24 October 2024
Hi Miruna, congratulations on your new home and thank you for sharing your experience with Vanessa and the team. We're happy to hear she made the process an easy one for you. Should you need anything in the future, please do let us know.
★★★★★ 5/5
TrustpilotStephen was fantastic from start to…
Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.
Georgia · 20 July 2024
Agent replied · 24 October 2024
Hi Georgia, we really appreciate your feedback and delighted to hear that Stephen provided a fantastic service from start to finish. Your recommendation means a lot to us and we're happy to see that you would use Chase Buchanan in the future, should you look to sell your home. Best wishes!
★★★★★ 5/5
TrustpilotGreat!
We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.
Zoe · 15 September 2026
Agent replied · 24 October 2024
We are glad to hear your first move was smooth and stress-free. Thank you, Zoe, for sharing your experience with us.
★★★★★ 5/5
TrustpilotExcellent first class service from start to finish
Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.
Michael · 23 May 2024
Agent replied · 24 October 2024
Hi Michael, thank you for taking the time to leave a review. We're sorry to hear you had a bad experience with another agency but glad we restored your faith by providing a knowledgeable and committed service. Should you need anything else, please do not hesitate to get back in touch!
★★★★★ 4/5
TrustpilotHelpful property manager in tough situation
Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.
Brock · 30 July 2026
Agent replied · 23 September 2026
Thank you for your feedback, Brock. We're glad to hear that Liyah's support made a difference during a challenging time. We appreciate your insight on property assessments and we will share your feedback to ensure more thorough property checks take place.
★★★★★ 5/5
TrustpilotTeamwork
Tom Laurent and team were efficient and charming and matched our needs to those of the client. Worked overtime on saturday to finalize the deal.
Chris · 18 June 2026
★★★★★ 5/5
TrustpilotExcellent service
I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.
Angela · 30 January 2026
Agent replied · 19 March 2026
Thank you for sharing your wonderful experience, Angela! We're thrilled to hear that Thomas provided exceptional service and made your tenancy renewal stress-free. Your recommendation means a lot to us, and we’re proud to have team members like him. We appreciate your feedback!
★★★★★ 5/5
TrustpilotI was a tenant
I was a tenant, for four years, in one of the properties that they are responsible for the management and staff always been very usefull, friendly and kind and they sorted out all the issues that I had with the property.
Maria · 12 June 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback, Maria Helena! We're thrilled to hear you had such a positive experience during your four years with us. Our team is dedicated to providing excellent service, and it's great to know we met your expectations.
★★★★★ 5/5
TrustpilotIf not for you.
We used the Trowbridge branch. To our minds the solicitors were on a go slow. We were desperate for information and none was forthcoming. Up stepped Gemma and Kisten from the Trowbridge branch. They chased the other agents and solicitors to get the sale over the line. We are so grateful to them for their professionalism and sheer grit. I don't think it would have gone ahead without them.
Richard · 16 October 2025
Agent replied · 24 October 2024
Thank you, Richard, for your fantastic feedback! We’re thrilled to hear that Gemma and Kisten provided the support you needed to get your sale across the finish line. Your appreciation for their professionalism means a lot to us!
★★★★★ 5/5
TrustpilotAnna and kris
Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.
Edward · 16 October 2025
Agent replied · 23 October 2025
Thank you for the fantastic feedback, Edward! We're thrilled to hear that Anna, Kris, and the team made such a positive impact on your experience. Selling quickly at the asking price is what we strive for. Your trust means the world to us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
