Every review we hold for the Trowbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional, kind and approachable
We rented a wonderful flat in Teddington for nine years, through Chase Buchanan. Our Concierge, Audrey, was absolutely brilliant. Very professional and quick to address any issues with the flat. I wholeheartedly recommend Chase Buchanan
Rachel · 25 November 2020
★★★★★ 5/5
TrustpilotVery focused and fair
Very focused and fair, efficient, friendly and personable. We have used this company both for letting and may be using them again for selling a property, especially in challenging times.
Alex · 27 July 2021
★★★★★ 1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
Dilnoza · 30 November 2019
★★★★★ 5/5
TrustpilotReview
MB · 13 April 2026
Agent replied · 24 May 2026
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
★★★★★ 5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Helen · 12 February 2026
Agent replied · 19 March 2026
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
★★★★★ 1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
Razvan · 13 July 2021
★★★★★ 5/5
TrustpilotEllie Hind gets my vote!
Rating only, no written review.
Lesley · 14 January 2026
Agent replied · 19 March 2026
Thanks for the shoutout, Lesley! We're thrilled to hear that Ellie made such a positive impression. Our team is dedicated to providing top-notch service, and it's great to see that reflected in your experience.
★★★★★ 5/5
TrustpilotAmazing experience!
Kubra · 25 February 2025
★★★★★ 5/5
Trustpilotgood communication
Zara · 29 April 2024
Agent replied · 24 October 2024
Hi Zara, we're happy to hear you had a great experience with the team. Please do reach out again if you need anything.
★★★★★ 1/5
TrustpilotPoor service
Rating only, no written review.
Cow · 31 August 2023
Agent replied · 24 October 2024
Hi there, we're sorry to see you have left this rating. Now that we have full access and management of our Trustpilot page, if there is anything you would still like us to look into, please do contact your local office so we can assist further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.