Trusted Agent profile · Trowbridge

Chase Buchanan Trowbridge reviews

4.4

★★★★★ Great

452 reviews across 1 platform

63 Fore Street, Trowbridge, BA14 8ET, BA14 8ET

Chase Buchanan's office in Trowbridge, at 63 Fore Street, is rated 4.4 out of 5 across 452 reviews on 1 platform.

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452

Reviews on Trustpilot

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Reviews

Every review we hold for the Trowbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

All of the staff were engaging and very…professional

All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.

Stewart · 21 March 2024

Agent replied · 24 October 2024

Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!

5/5

Trustpilot

Great personal service

We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).

Mike · 20 May 2025

5/5

Trustpilot

I was very impressed with the service…

I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.

Francis · 17 February 2021

5/5

Trustpilot

The team at Chase have gone the extra…

The team at Chase have gone the extra mile in providing a thorough and professional service.

Clive · 13 April 2024

Agent replied · 24 October 2024

Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!

4/5

Trustpilot

A Trusted Relationship

Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.

LocalLandlord · 20 March 2024

Agent replied · 24 October 2024

Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.

5/5

Trustpilot

Chase Buchanan St Margaret’s

I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible

Gerry · 27 May 2022

1/5

Trustpilot

Awful

Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them

Nathan · 14 April 2020

5/5

Trustpilot

We are very pleased with Chase Buchanan…

We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏

Diana · 3 December 2020

1/5

Trustpilot

Definite Bullies

Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.

Love · 9 December 2019

5/5

Trustpilot

Smooth transaction

Smooth transaction. Helpful agency. Appreciated!!

Ching · 28 August 2024

Agent replied · 24 October 2024

Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.

5/5

Trustpilot

Great service from team Twickenham…

Great service from team Twickenham lettings great job from Lorenc and his colleagues

Kledian · 2 April 2024

Agent replied · 24 October 2024

Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!

5/5

Trustpilot

Daniel was great throughout the process…

Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service

Rich · 19 July 2021

5/5

Trustpilot

Quick rental needed in difficult circumstances

I had to very quickly leave my home and move back to St Margaret's under very sad / distressing circumstances. Pippa from the St Margaret's office could not have been more supportive, sensitive and extremely helpful in find me and my little boys (dogs) our new temp home. Thank you so much from us all.

Claire · 20 July 2023

5/5

Trustpilot

Very quick in getting me new tenants…

Very quick in getting me new tenants and very proactive service from Vanessa

Thomas · 29 February 2024

Agent replied · 24 October 2024

Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.

5/5

Trustpilot

Great service by Michael in Twickenham

Excellent service by Michael at the Twickenham branch, got us in to view our property quickly and communication when offering was great. Thanks to Michael!

Jessica · 23 March 2021

5/5

Trustpilot

Friendly and efficient

The agent at Chase helped us find a place quickly and efficiently.

Jem · 1 March 2024

Agent replied · 24 October 2024

Hi Jem, congratulations on your new home and thank you for leaving a positive review. We wish you all the best for 2024!

5/5

Trustpilot

Professional and responsive

I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.

Robert · 30 October 2021

5/5

Trustpilot

Great concierge team always attentive…

Great concierge team always attentive and very quick in helping solving issues.

Melissa · 27 February 2024

Agent replied · 24 October 2024

Hi Melissa, thank you for sharing your experience with our concierge team. It's lovely to hear that you found them attentive and quick to resolve any issues. Please feel free to get in touch again if you need any help. Best wishes!

5/5

Trustpilot

Great service from Lorenc and the…

Great service from Lorenc and the letting team in Twickenham

Gilman · 3 April 2024

Agent replied · 24 October 2024

Hi Gilman, thanks for your positive feedback for Lorenc and the team. Let us know if you need anything else!

5/5

Trustpilot

Scott at Chase Buchanan Letting was…

Scott at Chase Buchanan Letting was fantastic to work with. Friendly, listening and efficient. This service comes highly recommended.

Caroline · 19 January 2022

5/5

Trustpilot

Excellent experience with Joel from…

Excellent experience with Joel from Teddington from start to finish!

Chris · 26 March 2024

Agent replied · 24 October 2024

Hi Chris, thank you for leaving a review for Joel and the Teddington office. It's great to hear you had an amazing experience with them. Wishing you all the best!

5/5

Trustpilot

Professional and helpful throughout

The team at the Twickenham branch, particularly Myles and Tim, were very helpful throughout the process of selling our property.Would use again.

Chris · 25 June 2021

4/5

Trustpilot

Good Service

It is satisfactory service for what CB offer.

Shiv · 26 July 2025

5/5

Trustpilot

Very nice and responsive team

Very nice and responsive team. Stuart and Gemma have been helpful all along the process. Thank you for this beautiful apartment.

Nicolas · 18 February 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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