Trusted Agent profile · Trowbridge

Chase Buchanan Trowbridge reviews

4.4

★★★★★ Great

454 reviews across 1 platform

63 Fore Street, Trowbridge, BA14 8ET, BA14 8ET

Chase Buchanan's office in Trowbridge, at 63 Fore Street, is rated 4.4 out of 5 across 454 reviews on 1 platform.

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454

Reviews on Trustpilot

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Reviews

Every review we hold for the Trowbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic

Gemma from Trowbridge branch has been fantastic. Full of enthusiasm, checking in on all stages of this process. Cant fault her, 5 stars ⭐️⭐️⭐️⭐️⭐️

Sarah · 10 February 2025

Agent replied · 13 February 2025

Hi Sarah, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.

5/5

Trustpilot

Really wonderful experience.

Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.

Flash · 29 February 2024

Agent replied · 24 October 2024

Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!

5/5

Trustpilot

Isleworth branch:

Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.

Amardeep · 18 October 2024

Agent replied · 24 October 2024

Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.

5/5

Trustpilot

House selling made easy by Chase Buchanan

My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.

Richard · 4 July 2024

Agent replied · 24 October 2024

Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.

5/5

Trustpilot

Excellent retirement advice.

Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.

Jonathan · 9 September 2024

Agent replied · 24 October 2024

Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!

5/5

Trustpilot

Excellent service provider. Really appreciate their hard work to satisfy their customers

I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.

Kalpna · 27 February 2024

Agent replied · 24 October 2024

Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.

5/5

Trustpilot

I’d like to say a big Thankyou to Joel…

I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller

Marilyn · 1 June 2024

5/5

Trustpilot

I would like to thank Pippa at Chase…

I would like to thank Pippa at Chase Buchanan, St Margarets. She assisted me with letting property. She is professional, friendly and positive. Whole process was quick and painless. I can recommend Pippa and the team at Chase Buchanan, St Margarets branch. Thank you.

Tamara · 26 October 2022

5/5

Trustpilot

Great service, great communication, definitely recommend!

We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!

Christina · 9 October 2024

Agent replied · 24 October 2024

Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!

5/5

Trustpilot

Excellent experience with Chase Buchanan Richmond

Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.

Pierre · 2 February 2022

5/5

Trustpilot

Chase Buchanan assured me that they…will find the right property for me

Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.

Angelika · 19 March 2024

Agent replied · 24 October 2024

Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.

5/5

Trustpilot

Great experience buying a flat

I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.

James · 8 September 2023

Agent replied · 24 October 2024

Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!

5/5

Trustpilot

Very helpful staff

Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.

Kelly · 22 August 2024

Agent replied · 24 October 2024

Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!

5/5

Trustpilot

Helpful and responsive

They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.

Louise · 21 August 2024

Agent replied · 24 October 2024

Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.

5/5

Trustpilot

Best estate agent experience I’ve had

I’ve been so happy with my experience of selling my home through Chase Buchanan in Trowbridge. All the way from marketing to viewings to completion, they’ve always been really clear and efficient with all communication, and they are also lovely people to deal with. I can recommend them 100%!

Louise · 14 February 2025

1/5

Trustpilot

Called to enquire about 1 property and…

Called to enquire about 1 property and have continuously been harassed by phone calls non stop!

Sophie · 13 February 2025

Agent replied · 19 February 2025

Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.

5/5

Trustpilot

Thank you Conrad at Isleworth!

Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.

Caroline · 8 March 2024

Agent replied · 24 October 2024

HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!

5/5

Trustpilot

5 stars all the way!

The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!

John · 2 May 2024

Agent replied · 24 October 2024

Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!

1/5

Trustpilot

This is a company that failes tenents…

This is a company that failes tenents since being taken over by campion chase bunchmen plymouth have got worse incompatant to start with they cant manage a propertey bqd management for one

Alan · 19 May 2024

Agent replied · 24 October 2024

Hi Alan, we're sorry to see you have left this review and we understand it's always a difficult time when a landlord requires possession of their property. If you feel we can help you further in any way, please do email your dedicated Property Manager.

5/5

Trustpilot

Great experience

I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻

Ani · 19 April 2024

Agent replied · 24 October 2024

Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!

5/5

Trustpilot

A truly helpful team.

We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.

Jo · 21 August 2024

Agent replied · 24 October 2024

Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.

5/5

Trustpilot

A service you can trust

I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.

Alex · 29 February 2024

Agent replied · 24 October 2024

Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!

5/5

Trustpilot

Fast turnaround on queries

Fast turnaround on queries, and quality valuable insights for both landlord and tenant.

Rainer · 20 February 2025

Agent replied · 26 February 2025

Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.

4/5

Trustpilot

Property management input - Audrey Sawyer

Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.

Andrew · 14 March 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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