Trusted Agent profile
★★★★★
1,962 reviews across 1 platform
76 School Road, Sale, M33 7XB, Trafford, M33 7XB
Reeds Rains's Trafford office at 76 School Road is rated 3.7 out of 5 across 1,962 reviews on 1 platform.
Every review we hold for the Trafford office, from every platform, shown as written. First names only.
5/5
TrustpilotSelling my house - Simples!
Reeds Rains Pontefract staff have been excellent. They've kept the system smooth and simple from initial meeting, through to photo session, to arranging viewings and second viewings, and achieved a very good price for my property. An excellent team:thanks to Elise, Ash and Vicky, not to mention Sarah who worked on the marketing brochure. Well done.
Happy we made it smooth sailing for you!
3/5
TrustpilotGood staff, but poor external partners
The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners
Hi Michael,We appreciate your feedback and understand your frustration with the issues you encountered with Landmark. We value your business and strive to provide a seamless experience. We will certainly share your feedback with our partners at Landmark to address the concerns you raised. We are committed to working with our partners to ensure a smooth and efficient process for our clients.Regards,Reeds Rains
2/5
TrustpilotVery very painful renting experience so…
Very very painful renting experience so far and still not moved. There's always something else that needs to be done. They never call back when they promise to. They withhold important information. I just don't trust them anymore. Not even sure I can ever move my family into their new home. Now looking elsewhere. My stress levels are sky high due to Reeds Rains.After the reply from Stuart: thank you, thank you. This is the first time in 4 weeks of pain and frustration that someone has actually said SORRY! Such a simple word with so much meaning. You guys are experts with your processes, but to the detriment of the human element. Your customers are all human. Don't ever forget that !I haven't received a sorry from the agent yet for not returning calls and lying, and withholding information though but this is a good start. Thank you Stuart.
Hi Paul,Sorry you're unhappy with the time it's taken, but we do need to make sure everything is properly processed at the beginning of the tenancy to try and prevent difficulties further down the line.In this case, we received two tenant applications on the same day and the landlord took a few days to decide which to proceed with. You had a change of employment during the reference checks and, unfortunately, this meant we needed a little more time to conduct our tenant checks.We have now fixed the move-in day, and contacted you to confirm this.Stuart
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. I rented my home out through them, they allowed pets in my home after I had specifically told them no pets. They let one tenant sub let a room, and did nothing about it. They let a tenant move her boyfriend in, 3 years down the line I'm still getting letters from bailiffs and debt collection agencies. They have been no help whats so ever getting it rectified. Calls were never returned. The photos they took when tenant moved out, where inadequate for the company dealing with my claim against the bond. Even though I paid for them to fully manage the property when ever there was a problem they could never find a contractor I had to find my own. Stay well clear
I'm sorry you've been unhappy with our service. Please contact our Customer Relations Department so we can investigate this as a formal complaint. You can do so by emailing rrcustomerrelations@reedsrains.co.uk.To see our full complaint process, please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchReeds Rains
1/5
TrustpilotAppalling service
Would not recommend this company at all. Very rude staff at Crossgates branch. Booked an appointment for a valuation of my home for today on Tuesday/Wednesday. They rang to confirm yesterday and then received a phone call this morning saying they have to cancel without giving a reason so he spoken to Claire the manager who then rung us and said she doesn’t cover LS16 and that it would take 45minutes from crossgates to cookridge! I know for a fact it doesn’t take that long. There was no apology, there was very poor customer service and the comment we received was ‘I am not willing to argue about this’ when we didn’t even receive an apology !
Hi Abigail, I'm sorry this was your experience. It is true that our agents only cover certain postcodes, and will not be able to give a valuation in a postcode which is out of area. You should have been informed of this when you originally booked your valuation and we apologise that this was not the case, clearly as a result of a breakdown of communication between our teams. I also apologise that you feel our agent was rude on the phone. Reeds Rains
1/5
TrustpilotCertainly NOT worthy of an 'Estate…
Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!
We apologise that you have been left unhappy with your experience. We are investigating your complaint through our formal complaints procedure and you will soon receive our final viewpoint. However we’re happy to briefly respond here.We train all our staff to behave with professionalism and good customer service. That said, as the member of staff you refer to above is no longer employed by Reeds Rains it is difficult for us to get absolute clarity on the conduct during the first appointment, or regarding the photographs used.We apologise if there was any confusion around the fee, but we have on record our Estate Agency Agreement, signed by you, stating that the fee would be £1,700 + VAT.We understood that you were happy to conduct your own viewings. We apologise that there was miscommunication when one of the viewings was booked by our central call centre. However we’re glad that this viewing went ahead as it would prove to be the eventual buyer who completed the property purchase. As is our normal process, we shared the floorplan with you before we commenced the marketing of the property. We gratefully accepted your amends and were happy to implement these before marketing the property.Brad Ogden, Regional Operations Director, Reeds Rains
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
5/5
TrustpilotGreat feedback
Great communication with the Holderness Road, Hull branch in particular Amelia. The team as a whole were excellent and provided me with regular reports and feed back from viewings.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team, especially Amelia. We strive to provide excellent customer service and appreciate your feedback.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotAlways keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotGreat service
Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks
We are thrilled to hear about your positive experience. We appreciate your kind words about Lesley's service. We strive to provide exceptional customer service and are delighted to know that Lesley made your experience easy and enjoyable.
5/5
TrustpilotExcellent rapport with Lewis wonderful…
Excellent rapport with Lewis wonderful service
We're so glad you had a wonderful experience with our service. Your positive feedback means a lot to us! Regards, Reeds Rains
1/5
TrustpilotDO NOT GO WITH THIS COMPANY!!!
DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.
Hi Amy,Very sorry to read your review. We would like to look into this matter further for you. You will receive request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe team were very friendly and…
The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.
Glad to hear that! Thank you so much for the review :)
5/5
TrustpilotBy being cared for by a great crew at…
By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.
Thank you for this lovely review!
5/5
TrustpilotMartin was so professional & keep me…
Martin was so professional & keep me updated thru viewing would really recommend this company
1/5
TrustpilotCriminal organisation
Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.
Hi Adam,Sorry to read your review. We would like to investigate this issue for you further. You will get a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotTerrible property managers
I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants
Hi there,We understand your frustration with the recent experience. We value your feedback and will use it to improve our services. We are committed to providing our clients with the best possible experience. We would like to investigate this further for you, you will receive a request directly from Trustpilot for more information.Regards,Reeds Rains
1/5
TrustpilotPontefract branch
Pontefract branch , appointment made , travelled from London to keep it, 15 minutes stood outside house, agent no show, so I ring RR to be told they have been ringing all day to confirm , not one call on my call log ask lair to ring me back on number she had came straight up wish I could put pic on ,, bottom line incompetent estate agent went to W H BROWN APPOINTMENT TOMORROW, RR REAPPOINT ANOTHER 10 DAYS
Hi Clive,We understand your frustration with the missed appointment and the inconvenience it caused. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We will investigate this matter further and take appropriate action to prevent similar situations from occurring in the future.Regards,Reeds Rains
2/5
TrustpilotInhabitable
As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.
Hi Hannah,We understand your frustration with the communication and maintenance issues you experienced during your tenancy. We strive to provide a positive and supportive experience for all our tenants, and it's clear that we fell short in your case. We take your feedback seriously and will use it to improve our processes and communication channels. We are committed to addressing these concerns and ensuring that our tenants receive the prompt and efficient service they deserve.Regards,Reeds Rains
1/5
Trustpilot0/10
If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.
Hi Rebecca,We understand your frustration and disappointment with your experience. We take all feedback seriously and will use it to improve our services. We apologize for the inconvenience you experienced. We would like to investigate this further - you will receive a request from Trustpilot for more information.Regards,Reeds Rains
5/5
TrustpilotAwesome
Miles was awesome really gave me space at viewings rather than the hard sell. Consequently I bought a house. Very responsive and friendly. Recommended.
We're so glad to hear that you had a positive experience with Miles. We appreciate your kind words about his friendly and helpful approach. We're thrilled that you found your dream home and we wish you all the best in your new place.
5/5
TrustpilotHouse sale
From the time we went up with you in may the experience has been excellent down to people viewing the property,the feedback from yourselves and if we have any questions you are all so helpful would highly recommend anyone selling their property to go with reeds rains
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's Trafford office has 1,962 reviews across 1 platform: 1,962 on Trustpilot (across the whole business).
Reeds Rains Sale is rated 3.7 out of 5 across all 1,962 reviews.
Reeds Rains Sale, 76 School Road, Sale, M33 7XB, Trafford, M33 7XB.
