Bridgfords Sale Sales reviews

★★★★★ 1/5

Trustpilot

1 star is too good for this company keep well away

1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.

Steven · 14 March 2018

★★★★★ 1/5

Trustpilot

1 star is being nice

1 star is being nice. Unfair rent and "administration fees". Required repairs were highlighted with the manager directly upon viewing the property and still not completed 12 months on upon me moving out. One of these was the flush mechanism on the toilet which shows you how much they care about their tenants. Rent advertised lower than actual (Jan 2017 advertised at £450 pcm and was actually £500. Now up for 500 where it is actually £515. My flat was disgusting upon moving in and still had paint/work gear from where someone left half way through a job. Less than a month before my tenancy is up for renewal, I receive an email stating that rent is increasing and I have to pay £125 administrator fee to literally stay in my current home. Needless to say, I am moving out at the first opportunity and will be avoiding Bridgfords from now on. Absolute joke of an organisation with not a care in the world for their tenants. Never again

Craig · 22 January 2018

★★★★★ 1/5

Trustpilot

An utter disgrace. Steer clear!

I am only giving one star as there is no option to give zero. I rented a property through bridgfords based on the lies told to me by the agent. I stayed for the full six months, despite having no hot water upstairs, no shower, no oven, and a friendly family of rats living in the shed/kitchen. I had to pay to have a phone line put in, get a new gas meter fitted, and made general improvements, despite the poor quality of the property.I moved out over a month ago, they hadn't even booked an inspection until I went into the local office to ask about it. 6 days after the official move out date (I actually moved out 3 weeks before) the inspection was done, and was, as expected, nit picky. I arranged to have the carpets cleaned (again, they'd already been done, absolutely nothing wrong with them), and the landlord emailed to have them release my bond. This was 2 weeks ago, the rep from bridgfords then emailed me NINE DAYS after the landlord's email, to request my bank details; I replied immediately. It's now been a week and I still haven't received my money. I have had to take a loan to pay the bond on my new house, at my own expense. Bridgfords do not care about anything but their targets and their profits.I wish I had looked at their reviews before using their "service". I would certainly have made a different decision, and would advise anyone thinking of using them, to steer clear and avoid the hassle.

Dre · 7 November 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 1/5

Trustpilot

BEWARE better out there

Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there

Lynn · 9 August 2017

★★★★★ 1/5

Trustpilot

An absolute DISGRACE! LANDLORDS & TENANTS BEWARE

Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.

T · 24 July 2017

★★★★★ 1/5

Trustpilot

Don't deal with this agent

The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today and maybe it's another agency not Bridgfords!! when i asked to submit an official complaint she said there is nothing to do and that she is the manager and the only thing she could do is to call me if anyone else cancelled his booked appointment or to book me another appointment after a week while she knows that this property will be gone by then!! Although she said that someone else was booked on the same time slot that i was given by the agent and he cancelled his appointment but again she refused to book me! She didn't even care to know the agent who called me and did that error

Customer · 13 July 2017

★★★★★ 5/5

Google

Rebecca and Catherine have just sold a flat for me in Sale. From start to finish they have done and excellent job and I can't thank then enough!! If you selling in the Sale area these are the girls to get on the job!!!

John · 12 January 2020

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 1/5

Trustpilot

Avoid at all costs!!!!

These are by far the worst estate agents to rent from. They were always slow to respond to repair and maintenance issues, it took the landlady to call and apologise on behalf of Bridgfords before anything could be fixed. However when it comes to money, they make all sorts of silly excuse to keep your deposit and inflate costs to justify reaping off tenants. The staff are incredibly complacent and rude. Dealt with the lettings manager at their Northwich office and a Rebekah in their head office, never dealt with such unhelpful and rude individuals, it's a wonder what sort of customer service training they receive, if any at all. AVOID!!!!!

Dayo · 7 April 2017

★★★★★ 5/5

Google

Everyone we have dealt with at Bridgfords have been lovely and care about any issues that have arisen with them. We have recently purchased a new house through Bridgfords and fortunately we also sold our house with them, which due to their extensive database of potential buyers was sold within 24 hours of valuation for over the asking price. Whilst all the team I have dealt with have been friendly and helpful I must make reference to Helen McGrogan who has made it feel like we are her only customer and she has worked tirelessly in coordinating our buyers, solicitors and vendor for the new house we purchased. Great team all round - thanks.

Darren · 25 October 2016

★★★★★ 1/5

Trustpilot

Avoid!

Durham branch, DH1 3AAThe Durham branch of Bridgfords seem to be operating on a very cheap basis for landlords, as they have a large portfolio of properties on the market for rent and sale. However, as we found out (as tenants), they do try to charge you money everywhere (references, visits, etc) and do try to take from the deposit what they can. I also think they cheated our landlord out of some money.Communication is very poor once you've signed a contract. This is all Bridgfords agents care about; once that is done, expect very slow or no email responses at all; you'll be calling either the estate agents or their Property Management Centre for the region (for maintenance/repairs in Gateshead) constantly to chase up things. One repair in our flat took 6 months (!) to be finally completed. Typical waiting times were admittedly more around 3-4 weeks, but who wants to wait this long for a repair of a door, window or blind? Some faults in our flat were never repaired and repeatedly ignored until I gave up.When calling the branch in Durham itself, I found it amusing that the standard response of the person on the phone was "I don't really know anything about this/how this works - I'm new here". Staff turnover is very high - all the letting agents we dealt with in the beginning were gone or in other positions by the time we left. I also found they didn't really know what they were doing, here are some examples:- They gave us a form to set up a standing order, for us to complete, which I did. As I found out just in time from the bank (to avoid the hefty fee of a late rent payment), such forms are not accepted by UK banks. Not that the agent had actually tried to submit the form! When I called her I received a snotty response that it's my fault if the rent isn't paid on time. - We started looking to buy in the area later in the year. The agents who work on sales have no access to the computer system of the agents who work on tenancies - rather odd. - They will continue to call you about properties and send you emails even after you've told them several times that you no longer need the service/updates. Ironically, at one stage they advertised the flat that we were moving out of to us.- They were adamant that they needed to carry out "inspection visits" every couple of months, as a service to the landlord. If you are not there they will charge you a hefty fine. On the second time this came along, I had to reschedule. After asking them to call me back, they completely forgot (I kept the emails to prove I had to told them to reschedule). For something that they told me it was so important they seemed to not take it too seriously after all.- Once the property management centre called me about the "water coming through the ceiling" that I had reported a while ago. It turned out this wasn't me, but another tenant from a completely different flat. My recommendation is to avoid Bridgfords. Finally, take pictures immediately of every paper you sign! Don't wait for a copy to be sent to you.

Axel · 26 September 2016

★★★★★ 1/5

Yell

dont bother

First approach to this agency and was very disappointed. Main let down was the complete and utter lack of communication from staff in relation to rental application, questions that should have been asked weren't. Phone calls made on the day were not returned until next day if that, staff were very slow in executing issues, on- line application was lengthy and thorough and fees in general were excessive. In the end got fed up and decided to cut and run and cancel application rather than go through more nuisance, though admin fee was lost. Wont be using again.

Mufck123 · 21 July 2016

★★★★★ 2/5

Google

We bought our first house in the 80s through Bridgfords in Wilmlsow. They seems nice back then, so when we decided to rent out my recently deceased mothers house in Sale we contacted Bridgfords. Warning! The compliments end here (and remain in the past). Please do not trust this agent. I found that the branch manager lied to get me to sign up to market and let my property. Hidden charges, no feed back, rude telephone calls. Just not acceptable. Bridgfords is not what it used to be. It is now resting on it's laurels of the past. It is no longer an independent local brand, it belongs to a massive company 'Countrywide', who bought Bridgfords out and still trade under the name - all the paperwork came through as Countrywide - just search this company and you will stay well clear of Bridgfords! Shocking, appalling service from a brand that used to be so good in the past.

Manchester · 26 October 2013

★★★★★ 5/5

Trustpilot

bridgfords Washington

I am very Impressed the team especially Ann was fantastic dealing with my move in, nothing was too much trouble,would defiantly recommend this company thank you again.

Gemma · 23 October 2019

★★★★★ 1/5

Trustpilot

Justice For Tenants

I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org

Daniele · 17 February 2017

★★★★★ 5/5

Trustpilot

Bridgfords, Sale

Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.

Marie · 15 August 2024

★★★★★ 5/5

Google

Cannot thank Bridgfords enough. The whole team (Edward, Dale and Rachel) were all extremely helpful and were really on it when it came to keeping on top of things and chasing anything we needed them to do. Highly recommended!

Sam · 24 October 2020

★★★★★ 5/5

Google

The service was smooth and It was very easy to communicate the agency the letting agent. She is a sweet person, understands the need well and help you with the property questions. Very professional and helpful. Recommended by 5 star 🌟 …

S.Areeba · 25 October 2019

★★★★★ 1/5

Trustpilot

Terrible agency

Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.

Black · 21 February 2019

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication, all words no action.

Matthew · 15 July 2025

★★★★★ 1/5

Trustpilot

A deplorable and unscrupulous business

A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.

Pam · 27 October 2024

★★★★★ 5/5

Google

Very professional service from the lettings team. Proactive communications and feedback. Have used Amber's team for several years now and have always been pleased with the service and price.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 October 2021