Trusted Agent profile · Tower Hamlets
★★★★★
899 reviews across 2 platforms
429 Roman Road, Bow, E3 5LX, Tower Hamlets, E3 5LX
Winkworth's office in Tower Hamlets, at 429 Roman Road, is rated 3.8 out of 5 across 899 reviews on two platforms, including 33 Google reviews rated 3.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAaron and the team
I have been using Winkworth as a letting agent for over 10 years and their expertise and knowledge is second to none. Aaron and the team at Winkworth are so reliable, friendly & brilliant that I would recommend them whole-heartedly. They know the dynamics of the market well, don't artificially inflate prices to draw you in but instead succeed in gaining the rents and valuations they suggest. This is rare to find and so look no further!
5/5
TrustpilotWe have just sold and bought through…
We have just sold and bought through the Kensal Rise office. Overall we had a great experience, we were trying to complete before the stamp duty relief, which became quite tight, however Gurdeep couldn't have worked harder on our behalf to get things done on time. He went above and beyond and was very nice to deal with... Having used a few estate aagents in the past, Gurdeep has been by far the best. Along with Stuart being very helpful through the process.
5/5
TrustpilotFirst ever move and Winkworth were…
First ever move and Winkworth were amazing. Huge thank you to Andy and Neil in the Norwich office, kept me updated so helpful kind and professional. Once sold aftersales what can I say, dealt with Hannah and Hollie, both amazing but Hollie was so supportive, kind, friendly, kept me up to date constantly pushing it along and made me feel like I was the only one selling a house, nothing was too much trouble ,what an absolute credit to Winkworth . Thank you so much
5/5
TrustpilotExcellent Lettings agency
Excellent Lettings agency. From start to finish. Great customer service: easy to access and professional staff. Aaron as head of Lettings in Kensal Rise is extremely dynamic. He engages with the landlord from the start of the Lettings process to the end. He ensures the property is in a good condition and is ready for rent; he gives help and advice on how to improve things. He’s in touch on a weekly basis to feedback on how things are going and what viewers are reporting. Also very proactive managing the tenancy. I’m really very pleased and awed by the enthusiasm
5/5
TrustpilotA massive thank you to Fabian in the…
A massive thank you to Fabian in the Kensal Rise office for helping me secure a flat in this difficult rental market. The process was swift and easy. Thanks so much for all your hard work. - Sophie
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!
4/5
GoogleJust move in and for me it was a good experience, the agent Emanuel was very patient and polite, as an agency they are very kind with people in comparation with others that i had to deal befor. Thanks for everything ,for helping finding my place.
Melania hi.Thank you for the lovely review regarding Emmanuel.
1/5
TrustpilotToxic black mould not dealt with
Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.
5/5
TrustpilotFantastic experience!
Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!
1/5
Trustpilotzero stars
shame! zero stars, their house smells sewage sewage everywhere! unhabitable!
We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback. While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response. We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention. In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties. We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.
1/5
Trustpilotdiscriminates against DSS tenant…
discriminates against DSS tenant seekers which could mean a number of situations someone is working and part universal credit because of a disability or a child for instance, doesn't matter if you have an excellent rental history or moderate income under 50k, they will just say just say the DSS income is insufficient to cover your rent even when it meets the LHA allowance. They wont bother to do any further maths baring in mind that the main tenant who is working is pay the majority share of the rent, their snobbery and discrimination is a major contribution to the housing crisis, I really think Estate agents need to be made to have a duty of care as they deal with a lot of vulnerable people and just sometimes not able to cope with the home seekers or have any empathy, hope the RRB will cover that aspect of housing
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotBoth Ajay and Nishi have been…
Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10
1/5
TrustpilotFalse information and messed up system
This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.
Good afternoon Sana,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations
1/5
TrustpilotAvoid
My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.
5/5
TrustpilotAhmed & Yasmin were great
We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.
5/5
TrustpilotHighly recommend and so pleased we chose Winkworth
Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.
5/5
TrustpilotWinkworth Kensal Rise - honest, responsive and practical
We first bought our property from Winkworth Kensal Rise in 2014. There were two properties on the same street and by comparison our Winkworth agent was up front, transparent and reliable. Fast forward 7 years later, we have let our property through Aaron again at Winkworth Kensal Rise. Again, Aaron and his team have been honest, practical and responsive. Our tenants also seem happy so far. I have also recommended Aaron to friends in the area!
5/5
TrustpilotExcellent customer service
Having dealt with several other agents over the years, Natasha, Hannah and the team at Winkworth Tunbridge Wells showed me just how good an estate agent can be. They are friendly, attentive and proactive - offering suggestions and advice, they carefully managed the process, taking care of all the details through to the successful sale. I can certainly say that I would never use any other agent to sell a property for me. Thank you Winkworth TW, I could not have wished for a better service.
5/5
TrustpilotSteve Leevy has been very professional…
Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.
Hello Jillian, Thank you for your lovely revlew! It's great to hear about the hard work from our team and the result for you.
5/5
TrustpilotHighly recommend the rental team at Winkworth.
We would highly recommend Aaran , Fabian and the whole team at Winkworth Kensal Rise. Extremely supportive and helpful, especially for first time renters. Very smooth transition and felt supported by this trustworthy team throughout.
5/5
TrustpilotNishi Shah at Winkworth
Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.
1/5
TrustpilotAppalling and inconsiderate
Appalling and inconsiderate. Avoid at all costs
Dear Peter, At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience. As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly. Thank you in advance.
2/5
TrustpilotOpen houses for rentals - no thanks!
This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotOutstanding Service
Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotGreat if you are a landlord
Great if you are a landlord, awful if you are a tenant. Trying to raise prices as much as possible, siding with the landlord at every possible opportunity. Two years ago we signed the contract and then Winkworth / the landlord decided not to sign their part until 1 week before moving 'just in case the previous tenants decide not to leave or something'. Were left in a difficult situation as I was moving in with my partner and we both gave notices in our places with the fear that if something went wrong these guys wouldn't have the contract signed. Tried to hike my rent by another 7% after in year for an already overinflated price which had raised by ~20% before I moved in.They also sublet any property management so if you have a problem in the building they do nothing because they just delegate to a 3rd company. Only bother if the issue is inside the flat.Not worse than other agencies though, and that is the problem, this is the situation in England...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Tower Hamlets office has 899 reviews across two platforms: 33 on Google, 866 on Trustpilot (across the whole business).
Winkworth Bow is rated 3.8 out of 5 across all 899 reviews, and 3.2 out of 5 on Google from 33 reviews.
Winkworth Bow, 429 Roman Road, Bow, E3 5LX, Tower Hamlets, E3 5LX.
