Trusted Agent profile · Tower Hamlets
★★★★★
899 reviews across 2 platforms
429 Roman Road, Bow, E3 5LX, Tower Hamlets, E3 5LX
Winkworth's office in Tower Hamlets, at 429 Roman Road, is rated 3.8 out of 5 across 899 reviews on two platforms, including 33 Google reviews rated 3.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
5/5
TrustpilotEfficient and friendly agents
Guy, John, and Gillian were brilliant in handling the purchase of my first home. They were always quick to respond and had all of the answers to my many questions. They are knowledgeable and professional. They even went out of their way to communicate with my solicitors directly to ensure things were progressing smoothly.
5/5
TrustpilotEfficient, professional service
Aaron and his team have been on the ball from the start and found me new tenants quickly and with no fuss. They´re a great team - Stanislava is particularly helpful! Would definitely recommend as letting agents.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotA* for Aaron
Aaron assisted us with selling our flat. He was professional, extremely knowledgeable on the local market and a pleasure to work with. The photos that were arranged for us were also excellent. Aaron kept us informed during the whole process. I wouldn't hesitate in recommending Aaron, or Winkworth, to anyone looking to market their property.
Hello H, Thank you for your review, we're delighted to hear of your experience here and pleased at the excellent service you've received.
5/5
TrustpilotAaron Priscott is an absolute legend
Aaron Priscott is an absolute legend. I ended up with nowhere to live after maida vale floods and he said "I know a guy". Relocated us, got us into our new home. Then at the new year. I said I want to stay here, Aaron made it happen. Hes a legend and I have no idea how he did all of that. Now I just live a life with my dog 🐕. Thanks Aaron for being such a legend. Aaron for president
5/5
TrustpilotHave been using Winkworths for years
Have been using Winkworths for years. They’ve always provided a solid service in terms of lettings, accounts and the managed service and have definitely made our lives easier when renting our flat. Have absolutely no issue recommending them. Special thanks to Aaron, Yanick and Michael.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotExcellent service from Aaron and team…
Excellent service from Aaron and team at Kensal Rise branch renting out our property. Highly recommend
5/5
TrustpilotI have dealt with Aaron Priscott in the…
I have dealt with Aaron Priscott in the Kensal Rise office for several years. Together with his team they have provided a great letting service. Responsive, reliable and helpful. And successful!
Thank you so much for your kind words, Venetia. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotWinkworth hellesdon
Winkworth - Hellesdon Norwich,Me and my partner viewed several properties across norwich and being first time buyers couldn’t ask for more from an estate agents. Neil was always on the phone checking in and showing us around not only our purchased property but many we viewed before and can not fault him. Max and hannah also played a major part with the behind the scenes stuff and max chasing many questions so promptly for us calling back normally the same day. Fantastic estate agents and staff would highly recommend. Kieran & Chloe
1/5
TrustpilotHannah Nola - TERRIBLE & UNPROFESSIONAL
Hannah Nola - Terrible, Unprofessional, Cant Do The Job! Had an appointment for 1pm today, 05/08/23. That I arranged with Hannah Nola, who might I had forgot to actually arrange the appointment which meant me calling up this morning to ensure I can still view the property at 1pm, which I was told I now had the confirmed booking timeWhen we arrived to the property, there was a queue out the door. When I asked the gentleman now allowing another group in during our booked time he said "you'll need to go to the office and speak to Hannah", who might I add was nowhere to be seen during the confirmed appointment time We went over to the office and knocked on the door, only to be met with a rude woman putting her finger up and telling us to wait. Turns out, this was the illusive Hannah; dealing with something else other than the appointment she arranged, forcing us to stand in the rainAfter waiting a period of time me and my partner decided it wasn't worth dealing with such an unprofessional organisation so we walked away When I complained; Hannah had the audacity to lie and at first attempt to say "she isn't sure what I mean, the viewing arranged today were not only for me", which doesn't explain why she wasn't there, and why we were forced to stand in the rain When I made my complaint clear, that we had an agreed time and I expected her to keep the appointment and at least be present, she attempted to blame the other visitors who were there to view the property saying it was because "they were late", however unaware to Hannah; we spoke to them and they had an appointment for 1pm as well Absolutely terrible management and process, poor attitude and frankly the attempt to lie and deflect is all the writing on the wall anyone needs AVOID AVOID AVOID
Dear Miles, please see below a response from the office:Whilst Hannah did book in the appointment it was another member of staff who was attending the viewing and was whom the applicant met at the property. There seems to have been some miscommunication between the applicant viewing and the agent conducting the viewing as the agent thought the viewer was asking for Hannah whereas the viewer was asking for Hannah in expectation that she would be conducting the viewing. Hannah wanted to assist the applicant when he came to the office door but was dealing with an urgent matter on the phone so couldn’t just leave the call and when the call was done, she went to the door at which point the applicant had left. Hannah sincerely apologies for the inconvenience caused and accepts that she could’ve made the applicant aware that other people were also viewing the property during the viewing slot although only one group/ person would’ve been viewing the actual flat at a time to ensure each person can view the flat comfortably without feeling pressured/ rushed. We understand the applicant feels aggrieved and would be happy to arrange a viewing of the property for the applicant to view the property alone without any other parties booked in at a similar time. & once again apologies for any inconvenience caused.
5/5
Trustpilotimpressive estate agent in Kensal Rise
If you are seeking an established estate agent in Kensal Rise area run by a team of professional agents, pleasant to deal with, efficient, proactive and always willing to go the extra mile to provide the quality of services their customers expect then look no further than Winkworth. It is the first time I have used their services to rent my property and was pleasantly impressed to see how smooth it all went - highly recommended!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotTop quality service
Aaron and Andrew and the whole team at Winkworth were/are a pleasure to work with both as a property buyer, and then as an owner. Having worked with a number of Estate Agents I am familar that it's hard for a purchaser to find and trust the agent you are dealing with, but in Winkworth's case - they were straightforward, transparent, understood the key issues, kept to what they said, and worked to ensure a smooth and successful process for everyone. If you're looking to sell, buy or rent out your property I would highly recommend Winkworth.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us!
1/5
TrustpilotI called the Dartmouth Winkworth branch…
I called the Dartmouth Winkworth branch to ask about a property we are interested in. We’re cash buyers. I was polite and had some very normal (basic) questions about the property before booking a visit as we don’t live near - my husband and I are experienced in this area. I didn’t mind so much that he wasn’t much help, but I do object to his aggressive and condescending manner. He objected to questions about how long the property had been on the market and how much interest there had been, giving me dismissive, unhelpful responses. He asked if I had “ever actually bought a property before” and if I knew “anything at all” about the market. Every reasonable question I asked about the property was turned by him into a personal attack on me to suggest that I didn’t know what I was doing! I wondered if he was a complete misogynist and could hardly believe the conversation I was having. He told me to put my questions in an email and said that he had never had a conversation like that one before! Then he hung up. I suppose he might be new to being an estate agent, although he didn’t sound like that was the case - regardless, that’s no excuse! I’ve had plenty of business dealing with estate agents and asking questions and I’ve never encountered anyone so rude and patronising. If I were the person paying Winkworths to sell that property I would be very displeased.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly. Thank you in advance.
1/5
GoogleAvoid at all cost. Absolute lack of communication during the tenancy, and then absolutely shocking lack of conversation on check-out. There were several issues with the house itself, the council property was not set up with the council, there was no water meter for Thames Water, Internet connection - non existent. We had to do a lot of that ourselves, contacting all parties. At the end it was difficult to check-out and hand over. The final hand-over report came 2 weeks after check out and was reporting normal wear and tear as our fault. No way to get any information out of Bow in the meantime. We had to lose money of our deposit, because we just couldn`t invest more time to argue the report. Really unhelpful, difficult to reach. I have a feeling we could have worked easier with the landlord directly, 0 added value by the agency, makes you wonder why they exist.
5/5
TrustpilotSuch brilliant staff
Such brilliant staff! So friendly and helpful at every stage.
Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback. We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.
5/5
TrustpilotProfessional, honest and highly knowledgeable
Winkworth were our estate agents for the purchase of a house in Norwood.Aidan was a professional, friendly and honest presence throughout this process. From the minute we walked through the door for the first viewing to when the contract got confirmed, myself and my partner felt supported, in good hands and treated with honesty which was doubly significant given that we were the buyers not the vendors.Genuinely, a stressful process was made that little bit easier for having Aidan involved in it. We couldn't recommend him highly enough. Thanks Aidan, I hope you get the sunshine holiday soon.
5/5
TrustpilotVery happy w Winkworth!
Very happy w Winkworth! We had trouble selling our lovely Victorian house in a sellers' market and were stumped as to why. We were on the market during the stamp duty holiday for five and a half months with over 30 viewing and no offers, with no help from the previous agent as to why. Winkworth arrived, got the right buyers through the door, and had us under offer at an asking price we were happy with in just over a month. That's some serious magic there!Alex and Aidan were very helpful throughout the selling process and made sure communications kept flowing despite delays down the chain. We completed last week and were very pleased we switched to Winkworth! Thank you, Alex & Aidan and the CP team.
5/5
TrustpilotAidan Naude is a saint!
I never thought purchasing my first property would be so stressful. It wasn't the process, it wasn't Winkworth, it was the vendor. They were so unhelpful, unresponsive and such a massive headache throughout the entire process, that I considered pulling out. However, Aidan was an absolute saint from start to finish. He professionally dealt with me and the vendor and kept everything on track as much as he could, even going above and beyond of what I'd expect an estate agent to do (late night updates, chasing all hours of the day, etc). I am so grateful to Aidan and his team for all the work they've put into this and I can't thank you all enough. I'll 100% be using this branch again.
5/5
TrustpilotWorld Class
After initially receiving excellent service from Winkworth the second step in my rental process was overseen by Aoife Quail. There was transparency, communication and professional assistance throughout the process. This process wasn't an easy one, but for someone immigrating to the UK the service can only be described as WORLD CLASS.
Thank you for your review Patrick. All of the Winkworth offices are independently owned and operated and in this case I believe the office which you dealt with was Winkworth Reading. The owners are delighted that you found the service 'world class' and pleased that you found the Aoife's assistance to be of such high quality. Wishing you all the best in your new home.
1/5
GoogleWe put a holding deposit down on a property and then were told that it had been given away to someone else 5 days after. Why even ask for a holding deposit? We were given no updates in the meantime and I had to call them to ask for one. Now I have nowhere to live during this ridiculous housing crisis, so thank you for that 👍 …
I am sorry to hear that your experience was distressing - it is never a nice situation when people are outbid on a property. This is a case where the market has lots more demand than there is supply. The delay in the money being returned to you is due to a three day BACs payment return to you as well as the weekend where business banking does not work. I have now addressed this with the accountants and we have a faster payment process in place. I do hope you found a lovely property and are happy.
5/5
TrustpilotAbsolutely first class - recommend without reservation
Absolutely first class. James Wilkinson was superb. Deep market knowledge, helped us achieve a great price on our property, provided great advice on what changes were/ were not worth making, great communication throughout and superb instincts around how we should proceed in difficult situations.
Thank you so much for your kind words, Andrew. We really appreciate you taking the time out to share your experience with us, and we agree, James is truly a gem to have on our team!
2/5
TrustpilotBuyer of property represented by agent
As a buyer of a property represented by a Winkworth agent (Helga), the experience wasn't great. To her credit, Helga was quick to jump on the phone to speak. However, she also seemed to be a step behind the rest of the parties involved (sellers, buyers, and the two parties' respective solicitors), often needing us to update her on the latest with the process, rather than her liaising with the sellers or the solicitors directly and being a step ahead. Predictably, this caused massive stress and almost cost us the house in the last stages of the purchasing process. Worst of all, when asked to confirm things on the sellers' behalf, it seemed almost like she just said yes without actually checking with them, and then had to renege on her 'confirmation' days later. It's unclear whether this was a strategy to get the seller into a more favorable position (understandable, as the seller is her client), or general lack of communication on her part, but it certainly came off as unprofessional and made for a less pleasant buying experience than it could have been.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Tower Hamlets office has 899 reviews across two platforms: 33 on Google, 866 on Trustpilot (across the whole business).
Winkworth Bow is rated 3.8 out of 5 across all 899 reviews, and 3.2 out of 5 on Google from 33 reviews.
Winkworth Bow, 429 Roman Road, Bow, E3 5LX, Tower Hamlets, E3 5LX.
