Trusted Agent profile · Tower Hamlets
★★★★★
2,066 reviews across 2 platforms
20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN
Part of Savills, see every office.
Savills's office in Tower Hamlets, at 20 Canada Square, is rated 4.2 out of 5 across 2,066 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotVery supportive property manager
Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.
Thank you for your kind feedback. I am glad to have been able to assist you. Please feel free to get in touch if there is anything else I can help with.Regards, Rebecca
5/5
TrustpilotIt was a pleasure working with Chris
It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.
Thank you, Razvan, we really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleEric was brilliant from start to finish - he helped us find a property that was best suited to us and his communication throughout the process cannot be faulted! My partner and I are very happy with the service provided and Eric worked really efficiently to help us reach our tight timeline. It was a pleasure working with him :)
5/5
TrustpilotIt was a long process selling the flat…
It was a long process selling the flat but it worked out well in the end. Thanks Sholto.
2/5
TrustpilotPompous clowns
Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.
We are sorry to hear of your experience, we pride ourselves on good customer service and would like to find out more about this. If you'd like, please email the details of the office you dealt with so we can investigate. Email is socialmedia@savills.com.
1/5
TrustpilotPlease don’t use this company
Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!
We are sorry to hear this, if you like could you email us further details and the office/contact you were dealing with we can investigate this. Email: socialmedia@savills.com
5/5
TrustpilotRyan
Ryan was so helpful, very professional and had excellent communication with us throughout this process!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Ryan
5/5
TrustpilotGreat experience with Oliver
I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.
5/5
GoogleMaicy and Other Team Members from Savills helped us Seamlessly to rent a Property. Maicy has been a great help and answered all our Queries promptly. Big Kudos, Keep up the Good work. Highly Recommend Savills for renting the Property.
1/5
TrustpilotI am writing in regards to a viewing appointment
I am writing in regards to a viewing my partner and I had arranged last night (28/10/2020 - 16:45)We arrived at the property at 16:50, exited our vehicle and looked around the property. We found no agent available. At 16:55 i called the mobile of the agent we were meeting, there was no answer, I then rang the Savills office and was put on hold while the agent contacted the on site agent. The lady at the office was unable to contact the onsite agent and advised us she would ring us back. Once this agent was contacted (17:00) we were advised that the onsite agent had stayed until 16:55, if this was the case I'm shockedthat we did not see them while we were at the property. We were also told that the agent was too far away to come back to ourselves, the agent must be quite the driver to manage this with in 5 Mins. The agent at the office advised us that all viewing appointments are asked to be on time, I do understand this but perhaps some leniency could be practised, as the appointment we were offered was in working hours, with 3 persons having to leave work early and travel to the property. The agent at the property clearly luckier than ourselves in their journey home at avoiding traffic. We received no call from the office or onsite agent to ask our whereabouts either. In all our first experience with Savills seems to be rather poor, dishonest and quite patronising.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotProfessional team offering a personal service throughout the purchase process.
The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.
5/5
TrustpilotI’m incredibly pleased with the service…
I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!
1/5
TrustpilotSavills have been our letting agents…
Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!
Thank you for your feedback. We take it very seriously so could I ask you to get in touch so that we can discuss your concerns in full? Please email us at socialmedia@savills.com.
1/5
TrustpilotAbsolutely appalling sale experience
Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotByeways - Thorpe-le-Soken
We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotI have recently rented a property…
I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!
Hi Edward, I am so pleased everything worked out for you. If you need anything further please do not hesitate to contact me.Regards,Zoe
5/5
GoogleEric is personable, professional and and very experienced in his field. In my first appointment he was on time and he understands what the buyer is looking for. His sales approach is excellent not too pushy but at the same time very diligent in his approach to a prospective buyer. It has been a pleasure to deal with him. I wish all the very success in the future
5/5
TrustpilotTerence is a great property manager
Terence is a great property manager. He’s reacting quickly to urgent needs and ahead of things.
We really appreciate the feedback, thanks for the review, Max. Wishing you all the best.Regards,Terry
5/5
TrustpilotGood Experience …
Working with Savilles was extremely efficient and personal.Will was always on hand and communication frequent and helpful.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Will
5/5
TrustpilotExperiencing Savills - the tenant's perspective.
As a potential tenant relocating from Denmark, and having not been a tenant since University days, I was walked through the process by the Savills team, who were prompt in their responses, knowledgeable &, even though they represent their client, consistently helpful.From start to finish, the exercise took only 10 days and was surprisingly uncomplicated. Since we moved into the rented property, the Savills team have followed through by offering the right kind of support by answering our odd query with their customary speed. If I was the landlord, I'd be delighted by their efforts. The only negative element was the efforts of of the third party specialist dealing with the inventory & key handover. When I raised the matter, Savills acted promptly and were on site quickly to correct the failed handover process.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotNever use Savills as Commercial Agent
Savills as a Commercial Management Agent: We have found their staff to be unhelpful and arrogant. No invoice is paid unless chased multiple times. Every invoice is paid late - often months late, and they have a series of excuses that are recycled each time. In 20 years of working in the Commercial Property business, I've never experienced a supplier, client or agent as obstructive as Savills. Avoid at all costs unless you want to repeatedly anger your tenants, suppliers and yourself.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please get in touch by email with additional details. Our email address is socialmedia@savills.com.
5/5
Trustpilotappreciation to Jess Exley
Very thanks to Jess Exley！She helps me to find out my new apartment in the same pension and useful recommendations. I’m glad to meet her as my agent! Good luck!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
2/5
TrustpilotWe brought our house with them but I…
We brought our house with them but I would never ever sell a house with them
4/5
Trustpilotlevel head in a lengthy house purchase
Daniel maintained a level head in a rather lengthy house purchase, his supreme patience and integrity ultimately enabled a chain of purchases to take place. It has been a pleasure to work with him and we appreciated his clear and honest communication.
Thank you, Juliet, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
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