Trusted Agent profile · Tower Hamlets

Savills Canary Wharf reviews in Tower Hamlets

4.2

★★★★★ Great

2,066 reviews across 2 platforms

20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN

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Savills's office in Tower Hamlets, at 20 Canada Square, is rated 4.2 out of 5 across 2,066 reviews on two platforms, including 258 Google reviews rated 4.6.

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4.6 / 5

258

Reviews on Google

This office

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1,808

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.

Jane · 18 December 2024

5/5

Trustpilot

Perseverance pays off!

We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.

John · 17 December 2024

5/5

Trustpilot

Working with Savills

Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.

Bridget · 14 November 2022

Agent replied · 26 October 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

Simply the best

Savills has been excellent to work with. During my rather extensive apartment search, they quickly and consistently showed themselves to be the most thorough, sophisticated, comprehensive and professional. For that reason, I decided to forgo using any other services and focus exclusively on their properties.Since becoming a tenant, the vast majority of my experiences have been overwhelmingly positive. For that reason, if/when I'm in the market for a new flat, I will certainly only consider properties managed by Savills.Last, and miles upon miles from least, I cannot possibly say enough about my superstar Property Manager, Melissa Grant. So friendly, so responsive, so professional and so enjoyable to work with, she has far exceeded even the loftiest possible expectations.

Matt · 12 January 2023

Agent replied · 26 October 2024

Thank you so much for your review, Matt, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Melissa

5/5

Trustpilot

We found Savills and in particular…

We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!

VonnyMalc · 27 February 2021

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Harry

5/5

Trustpilot

Very efficient purchase process

Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.

T · 23 September 2021

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Good communication

Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.

Tamsin · 10 February 2021

Agent replied · 26 October 2024

Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.

5/5

Trustpilot

Great working Savills - you pay for what you get in the end.

Savills have managed a property for me for several years - and throughout much of that time i have worked directly with Atticus Leung who has always been very professional, efficient, quick and happy to help. Great to work with the same person and see the low turnover in this team.

Amanda · 11 November 2025

1/5

Trustpilot

This company are the managing agents…

This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.

Carol · 30 August 2023

Agent replied · 26 October 2024

Thank you for raising this and we have escalated your feedback to the team, who I understand have been in contact.

5/5

Trustpilot

Savills Stamford

We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!

Mrs · 7 January 2022

Agent replied · 26 October 2024

Thank you for taking the time to leave a review. I hope you enjoy your new home!Regards,Charlotte

5/5

Google

Excellent service! When looking to rent a new place I was keen to deal with someone that was proactive and had open communication, and Keta Nazmiu was fantastic with both. Throughout the process, Keta would always respond to my questions, clear and transparent with the answers, conscientious to help, and I was never left in the dark about any of my queries. Everything is made clear, and the process is made as simple as possible thanks to Keta.

Jeeven · 23 October 2020

5/5

Google

After dealing with several agents and viewing over 15 properties, Keta was our angel! She listened to everything we needed and found us the perfect place. She was very efficient and prompt in dealing with all our inquiries. Extremely professional! Could not recommend more!PositiveResponsiveness, Quality, Professionalism

Lynn · 23 October 2020

Agent replied · 22 October 2024

Dear Lynn, We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

always a swift and comprehensive…

always a swift and comprehensive service from Savills - Paige Ford went out of her way to ensure the lettings were concluded and she managed the paperwork (not inconsiderable) very competently.

Consumer · 31 January 2023

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Paige

5/5

Trustpilot

Outstanding

Amazing service from beginning to end in selling my Father’s house. A big Thankyou especially to Michelle Weaver who has been ahead of the game every step of the way! Superb communication, a truly 5 star service! Many thanks Tracey Cranswick

Tracey · 3 November 2021

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team

5/5

Trustpilot

Savills did a great job for us

Savills did a great job for us. Claire was very good with the viewings and usually left us notes after each one to give us initial feedback. In the later stages, Matt Orchard did a good job chasing solicitors in pushestowards exchange and completion.

David · 27 March 2021

Agent replied · 26 October 2024

Its been our pleasure working with you, and great to have such a delightful property in such a pretty location to sell!Regards, Matt and Clare

5/5

Trustpilot

I had the pleasure of working alongside…

I had the pleasure of working alongside Michelle Rowe & Daniel Tarrant at a site launch recently. They were both extremely friendly, approachable and professional in the way in which they dealt with myself as well as the clients at the event and it truly was lovely to be able to work side-by-side with colleagues from different areas within the marketplace and form incredible relationships with them. I look forward to working with them again in the future.

Mia · 20 February 2023

Agent replied · 26 October 2024

Thank you so much for your kind words. We hope to work with you again in the future.Regards,Michelle & Daniel

1/5

Trustpilot

Over value and lie

Great with probate - we had Savills attend to carry out the probate valuation with a family member and his girlfriend. Even though as executors we had carried out 3 valuations with 3 local agents which all came back with similar valuations. Unfortunately one family member wasn’t happy with the true value of the property so we agreed to 3 more valuations from his (girlfriends) chosen agents and Savills ended up being one of them. The rep was excellent he listened to the girlfriends description of the property even though both the grandson and girlfriend had only been over a few times over the years his grandparents had been alive (unfortunately they fell out over money). He did ignored the executors and never shared the valuation with them as the law states he should have done. He did as asked and valued the property at £100k more than every other agent did. So if you want a unrealistic valuation which will only be reduced once the mortgage companies value the property or better still you then have to pay for a RIC’s because the agent has given a false valuation you can count on Savills to do this for you.

Mat · 11 December 2022

Agent replied · 26 October 2024

Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com

5/5

Trustpilot

Ben and Luke at Savills SJW

Ben and Luke at Savills, St John’s Wood branch, really did make our whole experience seamless and swift. They were professional, efficient and always communicated with us clearly at every stage. Thanks for making this an easy and enjoyable process- we are delighted to have purchased our flag through yourselves!I highly recommend to all future clients.

Consumer · 22 July 2024

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

It is a absolute pleasure and delight…

It is a absolute pleasure and delight to deal with Alice Stone. She is always friendly, caring, happy to help and will always go the extra mile to help me. Nothing has ever been too much trouble for Alice whether it’s to change jobs round, getting back to me with confirmations or to answer questions. She is always quick to respond. I always look forward to speak to Alice, she will always make time to have a lovely chat with me. I look forward to carry on working with Alice.

Sonia · 1 December 2022

Agent replied · 26 October 2024

Thank you so much for your kind words, Sonia. We look forward to continuing to help you with anything in the future.Regards,Alice

5/5

Trustpilot

We couldn’t recommend Savills more highly

We’ve been renting a property managed by Savills for just over a year now, and our experience from the start has been exceptional. When we began our property search this time last year, the entire process, from the viewing to moving in, was handled with complete professionalism and ease.

Grace · 10 November 2025

5/5

Trustpilot

Our sales liaison person was Claire…

Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER

Roy · 22 November 2022

Agent replied · 26 October 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future!Regards,Claire & Savills Nottingham

5/5

Trustpilot

Olivia has been very helpful in dealing…

Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional

Ronak · 9 November 2021

Agent replied · 26 October 2024

Thank you for your lovely review. It was a real pleasure to be able to help, and we hope to work with you again in the future.Regards,The Savills Team

5/5

Google

Review for Savills : Alketa Nazmiu This was the first time I found myself in a situation in need to rent. Without seeing the property I was comfortable enough to trust Savills name and the genuine, down to earth approach taken by Alketa to put down an offer soon after enquiring about the property I liked and current live in. Alketa was extremely helpful in enabling a smooth transition between the different stages of the process and consistently showing a level of professionalism. I was particularly impressed with her knowledge base which stretched beyond the surface. Namely, Alketa was helpful in aiding me to understand aspects of the market on subjects such as different rent schemes, home purchase plans, council tax, Tenancy agreements, Local development and house price projection, all which are probably beyond her remit. Where she didn’t know the answer, she passionately went out her way to very quickly do a google search and inform herself of the topic and then convey this to me. I think this says something about Savills and the culture amongst employees where despite the intense market conditions and a huge surge in demand, employees remain humble and focused on client service. My experience with Alketa reinforces this, and impressed me with her willingness to expand her knowledge and position herself as someone flexible, understanding and equipped with a transferable skill set. Thank you

Junaid · 24 October 2019

5/5

Google

The best agent one can get! Trustworthy, up to date with the market, comprehensive service, I would like to thank David Baldock and Ross Griffiths in particular for their tireless efforts to secure a good tenant and keep an eye on all needed details. It is difficult to imagine another agent with such professionalism. Choosing a tenant, reviewing the tenant position, contracts and checking in and out, eventual followup with any problem. Reachable and quick feedback. A big big thank you.

Elham · 24 October 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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