Reiss Samuels Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Professional Efficient Service

I was in the rental market and contacted numerous estate agents. Almost all took my details, what I was looking for and said 'would get back to me'. None did, except Reiss-Samuels Not only did they get back to me but literally within days took me on a tour of 6 properties that matched the description of what I was looking for, and answered all the questions I had. I was very impressed with the service offered and would recommend them to anyone.

Vince · 10 March 2023

★★★★★ 5/5

Trustpilot

We've moved into a property in…

We've moved into a property in Greenwich that is managed by RSA number of repairs were required to the property that were left from the previous tenants, and Emma was quick to provide support in getting repairmen out to deal with it.She has been responsive and pro-active, and very pleasant to converse with.As a whole, the property is in good condition and the move in process has been smoothMy only negative is that the referencing process is very Intrusive although on the positive note we have a lovely little period conversion with original fireplace which is what I always wantedThank you Emma

Ursula · 13 September 2020

★★★★★ 5/5

Trustpilot

I would like to say a big thank you to…

I would like to say a big thank you to Mr s Gill and Reiss for helping me and my five girlfriends rent a beautiful house with so many bathrooms ( 7 ) In Lockesfield place. Move in a house with 6 bedrooms Thank you for the most efficient, consistent, homelike 5 star service. I would definitely recommend to my other uni friends if they want to rent a place in East London

Scarlet · 7 September 2023

★★★★★ 5/5

Trustpilot

I would definitely recommend Emma…

I would definitely recommend Emma Collins, This was the first time i rented a apartment Very Knowledgeable and explained the process in a way that definitely showed her expertise in Letting properties.Once I paid a booking deposit she was very quick at responding to any emails I had.The day I signed the contract I went to the office and she once again spent time with me going through the whole assured shorthold tenancy agreement I can't thank you enough for all the hard work, dedication and the time you spent in founding my perfect place, so quickly. Definitely I will suggest you to anyone I know who is wanting to rent a apartment in isle of dogs , most certainly 5 star review for Emma at Reiss-Samuels

HAPPY · 24 January 2020

★★★★★ 5/5

Trustpilot

REVIEW REISS-SAMUELS SATNAM

Review Reiss-Samuels.Satnam and his team offer a comprehensive and thorough service that I have not seen from any other agent in all my years renting. Phone calls and emails are returned in a timely manner and the entire experience is hassle-free and quite perfect.I have rented many properties over the years moving around London due to work placement. Dealing with Reiss-Samuels has by far been the best.I had a a tight deadline to move in as my previous offer fell through due to a leak. The referencing company fcc paragon were ok i would not say they are the quickest reference company out there.Overall Fantastic experience Thank you Gavin

Gavin · 26 November 2019

★★★★★ 5/5

Trustpilot

Myself and my partner had a great…

Myself and my partner had a great experience dealing with Reiss-Samuels We contacted the office and spoke to Emma she was incredibly helpful and knowledgeable and We had viewings planned the following day and secured a property the next day in the landmark building Would recommend her Thank you!The reference company fcc paragon who I understand is a 3rd party company we’re not so helpful and took time to chase my employer but overall we wanted to give a great review for Reiss-Samuels

Carl · 19 November 2019

★★★★★ 1/5

Trustpilot

Uncaring, unprofessional, arrogant and lazy....and that's just a start!

The question is where do I start?Having dealt with around a dozen letting and real estate agents I can say this small little outfit is by far the worst and in fact probably one of the worst companies I have had to deal with from any industry.They manage what can be quite a complex process yet have absolutely no interest in either doing any work themselves or assisting their clients within the process. The concept of client service is entire alien to them.The Admin Manager is almost a caricature of the lazy, unprofessional, disinterested, disorganised and believe it or not, vindictive administration nightmare from the movies, yet she exists in real life!Upon making a complaint to the Managing Director not only was I met with the same uncaring indifference, but to punish me for daring to make a complaint the aforementioned Admin Manager then made the decision to strike me off as a guarantor for a 4 person let, suggesting I clearly didn't want to go through with it, which was a completely fabricated conclusion. In case you think it was merely my fault or lack of attention to detail. 2 Other parties within this 4 person let, also fell afoul of the admin demon who enjoyed nothing more than simply pointing out small print within long contracts and poorly written emails. There was no question of helping, we were the enemy of course!But it gets better, when we finally did get the chance to speak to the owner of the property we discovered that many of the issues we encountered were the making of the agent and not the owner.It may be that all of us were imbeciles with unrealistic expectations or it may be that Reiss Samuels is the worst real estate agency in the UK.AVOID AT ALL COSTS!!!!!!If you are the owner you will limit your clientele and ultimately reduce your return on your investment.If you are the buyer/renter you will turn what should be an exciting process into a complex, nightmarish experience that will spoil your enjoyment of your new home.P.S. The only reason I waited 2 months to write this review was because the tenants are now paying the landlord directly (I was notified today) and I was worried that if I wrote it before then, it might put my daughter's place in the house in jeopardy. That probably speaks more than anything about the way Reiss Samuels operates.

Michael · 21 September 2019

★★★★★ 1/5

Google

As you can see by the other 1 star reviews, the agent here is extremely unprofessional. From the very beginning of our interaction, the agent was aggressive and condescending. I had heard from other tenants that he was aggressive but didn't believe so until i had a call and was shocked at how rudely I was spoken to, with no regard for basic customer service or respect. The entire conversation was distressing, and I felt as though I was being attacked rather than assisted. I would strongly advise others to avoid dealing with this agent if you value being treated with dignity and professionalism.

TheGaryDoseSales · 15 October 2024

★★★★★ 5/5

Trustpilot

He has always been incredibly…

He has always been incredibly responsive, via WhatsApp, efficient and helpful throughout. Expecting a discount on the next renewal haha

Harvey · 23 September 2025

★★★★★ 5/5

Google

Thank you for your excellent work. Shifting back abroad. Currently managed by reiss-samuels with Overall, this has been my best experience in London so far. The team is highly professional and consistently proactive. Exceptionally quick and responsive to any queries I’ve had.

Neha · 4 December 2025

★★★★★ 5/5

Google

Really efficient and great service. Satnam went above and beyond for the fastest and simplest turnaround. Would highly recommend this service to all looking to rent in the area.

James · 15 October 2024

★★★★★ 5/5

Google

Satnam from Reiss Samuels always provides good service and I've never had any problems. He is very professional in what he does and very experienced. I thank him for all his support on my swift move. Thank you so much Satnam. I would absolutely highly recommend you to my friends and family.

Bhup · 18 June 2023

★★★★★ 5/5

Trustpilot

I truly appreciated how quickly he…

I truly appreciated how quickly he handled the and kept me informed every step of the way.

Harrison · 23 September 2025

★★★★★ 5/5

Google

I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your help!

Ansh · 21 October 2023

★★★★★ 5/5

Google

I have an excellent experience with Mr. Satnam Gill this week. me and my friends have just moved to a lovely house with 6 bedrooms and 7 bathrooms in ambassador square canary wharf within our budget. I really recommend Mr. Satnam Gill for the accomodations.

Avinash · 15 October 2025

★★★★★ 5/5

Trustpilot

I had dealings with Satnam Gill to…

I had dealings with Satnam Gill to renew my rental contract overall experience was excellent.

Christopher · 22 September 2025

★★★★★ 5/5

Trustpilot

Very impressed with the service given…

Very impressed with the service given by Reids Samuels in particular Sat I was looking for a rental with the “wow” factor Sat was the only firm that really understood my requirements. Sat was especially flexible over multiple viewings and made sure I saw all the options available and helped me to decide which property met both my lifestyle and my budget!Great experience the review is well deserved

Natalie · 22 August 2020

★★★★★ 5/5

Trustpilot

Me amd my girlfriend moved into an…

Me amd my girlfriend moved into an apartment in Docklands that is looked after by Reiss samuels.They are always ready to help with any matters or issues related to the apartment and they respond very quickly. We've been dealing with Satnam who is a good and professional guy.We will only be renting in london for 6 months, found a nice little one bedroom flat Thank you Marco

Marco · 25 November 2020

★★★★★ 5/5

Trustpilot

5 stars from a tenant

Moving is a stressful time for anyone I liked how Reiss-Samuels really looked after us although at one point we felt we would lose the property due to references not completing in time.The only negative point I would say is Reiss-Samuels expect references to be completed within the set time frame and are very strict on the time frames given but overall I had to give 5 starsImogen

Immy · 10 March 2020

★★★★★ 5/5

Trustpilot

Rakesh Patel Excellent Landlord

We are six Greenwich University Students that moved into a property in Ambassador Square E14, Reiss Samuels was very helpful. This was the first time we rented a property.We now dealing directly with the landlord Mr Rakesh Patel and his maintenance man Grant they are very efficient and helpful with all repairs. They are very responsive and quick on all repairs.We had a very bad experience living in Student Halls in Greenwich whereby it took several weeks or months for a repair to be dealt with.Several of our friends are renting properties in Tower Hamlets Docklands with Mr Rakesh Patel.We have recommended other fellow students to rent to Mr Rakesh Patel.

Emily · 28 March 2021

★★★★★ 5/5

Trustpilot

Highly Recommended Professional Agent

During these unprecedented times I was looking for a reputable agency who were able to source a suitable property for my daughter. I was referred to Sat through a colleague. After speaking with Satnam he quickly put my mind at ease and assured me there would be suitable properties available. He made the whole experience seamless and my daughter moved in last week. I’m very pleased with their efficiency and would highly recommend Reiss Samuels to anyone who is looking for a credible & professional agent. My daughter is over the moon with her accommodation. Thank you to the Reiss Samuels team!

Sandra · 21 January 2021

★★★★★ 5/5

Trustpilot

I scored Reiss-Samuels excellent for…

I scored Reiss-Samuels excellent for the following reasons: - prospective tenant -second to none, considerate of our needs, thorough explanations of all conditions etc, showed us properties very well tailored to the information we provided, arrived a few minutes late to the appointment when there office is a around the corner from the apartment - agreeing tenancy - as soon as we'd chosen where we wanted to rent and told Reiss-Samuels they were very understanding of our needs for signing etc, easy to meet at their office and sort all details, detailed support throughout again. Contract signing on Sunday really helped us out, strict clauses in the contract irrelevant to where we live - Check in - couldn't have been easier! Made easy by clerk - picking up keys etc all went very smoothly Contracting in Canary Wharf and if my contract is renewed I without a doubt, continue letting with Reiss-Samuels i put in two offers with other companies they obviously were not accepted i was very surprised to see how to rent guide or a draft contract was never supplied like come on all this is law A lady called Emma from Reiss-Samuels emailed all t/c before securing this place, she is helpful

KQ · 21 April 2024

★★★★★ 1/5

Google

Very unprofessional. I have never in my life experienced such disgraceful interactions with a supposedly professional company. During calls with Satnam Gill he has been incredibly patronising, aggressive, intimidating, shouting down the phone, will not allow me to speak, just continually talks over me, certainly does not listen to what I say then twists what I do. He threatened to write an e mail to a group of other parents of students saying I had said something that I had not, I told him not to do this but he did it anyway. At the end of the last call I had with him - he shouted that I was a "..f****** b****.." twice at which point I disconnected and sent him an e mail clarifying after that, I did not want any form of communication from him directly any more - however within minutes there were 2 further e mails. My child has been threatened with legal action for defamation after writing a negative review following their experiences. He seems to threaten this often looking at other 1 star reviews across the platforms (Trust Pilot, Allagents ). In another 1 star review on Google - Satnam opens his response with "All calls are recorded" therefore my experiences will be fully verifiable in those recordings and look forward to receiving unedited copies of those calls. I am not telling anyone to not use this company. I am writing a true account of my experience and my honest opinions. Maybe if Satnam takes on board the negative reviews regarding his conduct, apologises and changes rather than just threatening legal action against anyone who dares to write an account of their experience, then they may stop coming.

Gillian · 18 April 2024

★★★★★ 1/5

Trustpilot

Sadly, not a good experience...

I have to unfortunately write a negative review for Reiss Samuels, due to the treatment we have received from the Managing Director.Trying to get clarification about the property my daughter was about to rent, I had to deal with the MD. They say it is never the problem that is the problem, but the attitude of how the problem is handled. The MD showed little self-control and handled all questions and requests with the utmost annoyance, arrogance, and disrespect.He did reply to every single email but was evasive and extremely economical in his responses. I believe he is convinced because he is replying to emails he is delivering excellent service and being cooperative but he ignores the fact that by continuously referring back to THE document that generated the uncertainties in the first place is not helpful, answering only about 20% of the questions leaving all the other uncertainties unanswered, changing the topic by asking something totally different, fabricated conversations and by changing his tune is sadly not service at all and definitely not cooperative.His way of handling not understandable phrases and rental procedures in the contract made us feel not looked after and realised that we could not trust how he would react/behave if there would be a ‘real’ problem in the year of rent. The risk was just too high to take. It became evident that customer (the tenants) service is not his strength and definitely not in his interest.Due to Reiss Samuels’ Managing Director, we have decided last minute not to go through with the rental and therefore he is solemnly responsible for his client (the landlord) to have lost trustworthy tenants that would have looked after his property with the utmost care.

Stefan · 18 August 2020