Reiss Samuels Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Satnam at Reiss-Samuels was absolutely…

Satnam at Reiss-Samuels was absolutely fantastic in my moving process. He never pressured us when me amy university house mates viewed housesSatnam understood our needs and took into account and offered a few properties and I would recommend Satnam to anyone who is looking for professionalism, patience and support during their moving home process. He is a wonderful agent and I wouldn't be in my dream home without him. Our landlord Mr Rakesh Patel is really nice as well. Thanks to Satnam and Rakesh it’s made living here amazing for us girls

Vicky · 8 April 2021

★★★★★ 5/5

Trustpilot

Satnam Gill is a fine example of how an…

Satnam Gill is a fine example of how an agent should be. Second year my daughter rented a property in docklands through reiss Samuel's A pleasure to deal with throughout the process, very personable, appreciates all his prospective clients and their current circumstances and goes out of her way to help as much as he can. Late evening communication really helps. I wish there were more staff like Satnam Highly recommended. : )

Donna · 6 September 2024

★★★★★ 5/5

Trustpilot

I have recently been dealing with a guy…

I have recently been dealing with a guy called Sat at Reiss-Samuels . He has been so unbelievably helpful, professional, knowledgeable, attentive and just overall excellent! Moving Flat is so stressful and Sat really has taken that stress away. He’s very quick to respond to my emails and calls. The best estate agent I have ever dealt with and I really couldn’t recommend him enough. Thank you so much for sorting our new house out so quickly and really helping me overcome a few obstacles! Your an asset to the company. Keep up the good work

BITU · 20 April 2024

★★★★★ 5/5

Google

Exceptional service from reiss samuels When facing an unforeseen issue during the referencing period we initially thought we would need to withdraw from the rental. Satnam and Paragon calmly assured us that the rental was still possible and provided valuable advice. Throughout the entire process, we were kept informed, and working with Sara at paragon and Satnam and the team was remarkably straightforward. We genuinely couldn't have got the property without both of their assistance and are truly grateful for the service we received. Even after we moved in satnam continued to assist with general questions. Highly recommended, and we definitely will be using the team services again in the future when we decide to move on in the same area.

Raju · 18 April 2024

★★★★★ 5/5

Trustpilot

recommend Sat

Reiss-Samuels offered me a property which i originally declined mainly due to the issue with the non parking with development in Newton place, deal breaker for me I sourced private parking within the complex with their contacts. Eventually moved in, some issues i noticed were dealt with quickly by the agent. I am recommending Sat highly

Pat · 7 October 2025

★★★★★ 5/5

Trustpilot

Satnam and Mollie excellent

What made my experience great? Satnam at the letting agent along with the referencing department mollie are very professional. I called the company from the site rightmove they answered and quickly arranged for me to view the property the same day. The paperwork/referencing took three days. Checked in quickly into the new place Thank you everyone involved

Javid · 27 September 2025

★★★★★ 5/5

Trustpilot

Instructed the team to manage three of…

Instructed the team to manage three of my flats in east London in 2017. Moving and working abroad both me and my husband Keith were recommended by a friend to use this company to look after and property manage our small portfolio Overall experience is a 5 star from the outset. Quick and easy dealings with Reiss-Samuels who we both found to be professional and fast at transferring rental to us monthly. No Hassle!!! Me and my husband Keith have decide to sell our small portfolio when tenancies expires because of our high interest payments along with service charges for the apartments, this investment is no longer viable for us. Any owner/Landlords reading this review both myself and my husband Keith strongly recommend the Reiss-Samuels team

Elizabeth · 29 March 2024

★★★★★ 5/5

Trustpilot

Hands down the best experience so far…

Hands down the best experience so far with a letting agent Satnam took into consideration our budget and what we have to work with and really produced some amazing viewings we are currently here for the next 14 months for work purposes so we needed to settle in ASAP with COVID-19 a lot of viewings at the time we’re not being taken Satnam provided social distancing guidelines allowed us to view the properties while Maintaining all precautions temperature checks were taken as was a track and trace system of all whom his letting company have come into contact with so such reassurance about these practices made us ever so comfortable viewing regarding the property we found a apartment a stones throw away from the tube allowing easy access to and fro work we have recommended to all our over seas partners Reiss samuels for there time spent here in London uk upon searching for a location to stay.I felt the referencing system in place is long winded but apart from that we are very pleased thank you to the team at Reid’s-Samuels and a even bigger thank you to Emma Collins who decided to go out of her way and sign contracts just gone 9pm due to train delays All the best

Barbara · 19 August 2020

★★★★★ 5/5

Trustpilot

Satnam Gill review from Reiss-Samuels helped…

Satnam Gill from Reiss-Samuels helped me renting our house out. The whole experience was very professional but also much beyond. He was always responsive even on weekends and late evenings for any issues and solved everything in a pleasant and speedy manner. We found tenants very quickly and the whole turnaround was quick and efficient.The couple that are residing in our property seem to be very nice Thank you Satnam will stay in touch

Georgina · 2 June 2021

★★★★★ 5/5

Trustpilot

I have lived in this property in…

I have lived in this property in Manchester Road for 2 years now my landlord Mr. Hetal Patel is very nice and so is the estate agent Reiss Samuels. We are going to move out soon as we have graduated. Many thanks again for all your help!

A · 30 September 2023

★★★★★ 5/5

Google

I was in the rental market and contacted numerous estate agents. Almost all took my details, what I was looking for and said 'would get back to me'. None did, except Reiss-Samuels Not only did they get back to me but literally within days took me on a tour of 6 properties that matched the description of what I was looking for, and answered all the questions I had. I was very impressed with the service offered and would recommend them to anyone. Satnam was efficient and professional he was able to meet my needs as well as my mates requests.

Vince · 18 June 2023

★★★★★ 5/5

Google

As first time renters Within SW8 it was a nervous experience for both of us and we desperately wanted the flat after seeing many others that were not up to the same standard. Sat was great at explaining how the rental process worked and was extremely persistant to ensure everything ran smoothly. He worked well alongside us and constantly kept us in the loop with any progress. There were a number of obstacles along the way which could have held everyting up a few weeks but he managed to complete within 2 weeks of our offer being accepted which was fantastic!! Can’t thank Sat & the team enough.

Amar · 18 June 2023

★★★★★ 5/5

Google

Moved in last week into a place that Reiss-Samuels manage they offer a comprehensive and thorough service that I have not seen from any other agent in all my years renting. Phone calls and emails are returned in a timely manner and the entire experience is hassle-free and quite perfect. Paragon were ok they said they contacted my employer and left a vm but didn’t. Dealing with Reiss-Samuels has by far been the best. Responsive even late late via WhatsApp I had a a tight deadline to move in as my previous offer fell through due the landord messing me about Overall Very happy customer 5 stars for being very responsive and professional

CJ · 18 June 2023

★★★★★ 5/5

Google

I just moved into my new home as a tenant. My agent Reiss were was very kind to assist me in getting settled. I just moved from overseas hyderabad and was not familiar with the appliances in the flat, Satnam was very kind to answer all my questions after move-in even though it probably falls out of his responsibilities. Because I was not able to unlock the hob, He spent much time on trying to figure it out for me. Satnam made many phone calls and made many attempts to help me. Satnam even came by to my flat to help me unlock the hob himself, which is clearly many many extra miles that he is used to doing for clients of Reiss Samuels . I am very grateful for the tremendous help I received from Satnam Singh.

Naveen · 18 June 2023

★★★★★ 5/5

Google

Have just secured a apartment with Reiss samuels in east London from start to finish they have been amazing. The negotiations with the landlord took far to long and the reference processes they have in place were quite OTT but after searching for several weeks I have moved into a riverside apartment with panoramic views. My search criteria was a amazing viewing 2 bedroom apartment with loads of natural light and some places I were shown did not meet up to anything what I described to the companies Reiss samuels did make my move smooth and peaceful in the end and thank you to Big man Sat

Korbie · 18 June 2023

★★★★★ 1/5

Trustpilot

Satnam

I'm refering to you Satnam. Seriously, take some advice, please be less of a patronising entilited d@£k to struggling cliental. Why would I take the time to write a fake review. I'm clearly not the only one who feels this way. Change your behaviour please pal.

Rex · 24 August 2025

★★★★★ 1/5

Trustpilot

My dealings with Reiss Samuels

My dealings with Reiss Samuels, Satnam Gill in particular, came about when my child was looking for accommodation for the next academic year with a group of University friends, and the place they found was being managed by this company. I was a little taken aback by how unprofessional the e mails looked. Very poor grammar and some spelling errors which I would not expect from a professional company. Maybe you should use a proof reader to aid with that. They were also incredibly confusing, as were the documents sent regarding the tenancy and other communications regarding the process. In my first call with Satnam, I did tell him this however his reply was “.. well nobody else has had any problems understanding, just you.” which I felt was incredibly patronising. I am by no way stupid, but he made me feel that and the rest of the call continued in the same manner. I was incredibly anxious. I feel a more professional approach would have been a simple apology and to ask if there was anything I wanted clarified or explained. Some time later I had the misfortune of another 2 telephone calls with Satnam. Incredibly unprofessional, shouting at me down the phone, very intimidating and aggressive towards me, would barely let me speak, kept talking over me all of the time, did not listen to anything I said or answer any questions and twisted what I did say. He told me he was going to send an e mail to all of the other parents naming me in full and telling them I said something which I certainly had not, I told him not to do that but he went ahead and did that anyway. At the end of the final call he shouted at me “….you’re a f****** b**** “ a couple of times so I disconnected. I followed that with an email directly to him to tell him I found his behaviour intimidating and after what he called me I did not want any further communication from him, however there were 2 emails sent to me within a few minutes. He has had a similar attitude with my child, and kept ringing multiple times when they were in lectures or at work. My child has had to tell him to stop contacting him and then left a negative review which has been met with a threat of legal action for defamation. Another parent in the group had the same response to a negative review. Everything I have said here is the truth, Satnam has stated in a previous Google review that all calls are recorded, therefore the recording of these calls I have described will show that. All other statements are my honest and true opinion following my experience. I am not going to tell anyone not to use this company, but I feel I have the right to post my experience and opinion just like those who have had a positive experience. If you look at the 1 star reviews across Google, Trust Pilot and allagents, you will see a very common theme so I think rather than threatening to sue people who leave a negative review, why don’t you learn from them, apologise and change for the better. Then they might stop coming. (By the way, I am not complaining at all about the fact I failed a guarantor reference check, just in case this is what the reply is, I am not ashamed of that, I have raised my child alone with no financial support and worked extremely hard to do that. My issue is the way I have been treated as stated above).

Gillian · 17 March 2024

★★★★★ 5/5

Google

As first time renters Within SW8 it was a nervous experience for both of us and we desperately wanted the flat after seeing many others that were not up to the same standard. Sat was great at explaining how the rental process worked and was extremely persistant to ensure everything ran smoothly. He worked well alongside us and constantly kept us in the loop with any progress. There were a number of obstacles along the way which could have held everyting up a few weeks but he managed to complete within 2 weeks of our offer being accepted which was fantastic!! Can’t thank Sat & the team enough.

Amar · 25 January 2023

★★★★★ 5/5

Google

Hugely impressed by the level of service from Satnam he handled the rental of a property. I am incoming student from India studying in Canary Wharf I couldn't have wished for a more helpful, professional or conscientious agent. He did a superb job keeping me informed talking to the landlord. Overall reiss samuels is an excellent agent Thank you

Prinkesh · 23 December 2025

★★★★★ 5/5

Google

Very good professional company, my friends amd i have rented a nice house with reiss samuels and satnam was extremley helpful The landlord Mr Harry is polite and welcoming to us He has just got us a nice new sofa Very happy with our new house

Dhairya · 17 October 2024

★★★★★ 1/5

Google

Incredibly rude agent both on the phone and during in-person viewings. The agency's apparent monopoly on student housing (especially on UniHomes) caused my group to reach out to an RS agent in November - February. It was awful and I will list out the reasons now 1. He refused to coordinate in-person viewings for LSE students under the guise that the landlord for most of the properties in Oval had a personal vendetta against them as they 'were not serious renters' 2. Attempted to pressure my group to compromise with ONLY a FACETIME viewing as ONE out of FOUR of us was an LSE student 3. When we finally got a viewing, he was incredibly difficult to work with and tried to pressure us into making an offer immediately after the viewing (which was full of mould and smelled terrible), then made SEVERAL snarky comments insinuating that we were taking too long to decide (it had been 2 hours) If you're a student, literally any other agency is better than RS. Try RightMove !

Nfwl · 25 April 2025

★★★★★ 2/5

Google

Good agents somewhat ruined by the landlord who owns, unfortunately, most of the properties they rent out. Specifically, a Rakesh Patel of First Docklands Property Management ltd. Firstly, the tenancy agreement I signed contained a quite obviously unlawful, unenforceable term: “…should they move out of the above property before the end of the fixed term tenancy agreement the said tenant will pay the landlord the pro rata letting fees which the landlord has paid to the letting agent in addition to the remainder of the rent due till the expiry of the fixed term tenancy and the said tenant will forgoing their rental deposit.” The statement that your rental deposit would be forfeit is obviously unlawful as the landlord would have suffered no harm in this case, as like the clause states you would be liable for the remainder of the rent. If the entire rent is paid, then your actions will have not cost them any money. Direct from Shelter: “Your landlord should not keep your deposit: * unless your actions cost them money ” Obviously, this is explicitly not the case in this situation. In general, as alluded to above, this tenancy is a fixed contract with no break clause - and the landlords representative states that under no circumstance will you be able to replace yourself on the lease with someone else. Technically legal, but if your parents fall horribly ill, for example - then please hope you have rented another property from another landlord, as you will still be liable for the rent - no matter what. This means you will have no opportunity to find a replacement tenant (who will cover all future rental payments, leaving the landlord no financially worse off), even if you’re willing to pay all reasonable fees. This shouldn’t be confused with a request to be released from the contract with no thought about the remaining months in the lease, which obviously any normal landlord would refuse due to the lost income. Basically, even if you are willing to do whatever it takes to make Mr Patel financially whole, and he suffers no financial loss from your request to move out - you will not, under any circumstances, be able to. Therefore under no circumstances, can I reasonably recommend moving into one of his properties if there’s even a sliver of chance your life situation might change, and you might need to move out before the end of the fixed contract. Finally, if you think that an owner/neighbour has at least somewhat of a moral duty to inform you before they completely rip apart and refit an entire house (even adding a section to the top floor) next door obviously creating a very large amount of noise, then tough luck. No notice was provided to me that next door (the directly attached house, sharing a wall) was going to be stripped apart and noisily rebuilt, a multiple months long process. If you move into one of his house, please be aware of the chance of this happening to you the next day. If you work from home, suffice it to say this would be very life disrupting.

Zain · 21 April 2025

★★★★★ 5/5

Google

we would recommend Satnam Gill as the handling of seeking tenants through to final stage of letting our accommodation was prompt efficient and less stressful for us - definately suggest to use as we will be using again on other properties hereon

Pam · 25 November 2024

★★★★★ 5/5

Trustpilot

I had to write this review of…

I had to write this review of Reiss-Samuels Absolutely great experience. I managed to rent a flat in an extremely short matter of time. Satnam was supremely professional, provided good advice, and always replied quickly via emails what’s app and emails. Would definitely use again and recommend. Thank you

Jeff · 20 December 2021