Reiss Samuels Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Very Impressed from the start to check…

Very Impressed from the start to check in. Great experience . When our initial letting fell through no fault of the other letting agent a few days before the move in date, Satnam was able to find a property very quickly and we were still able to move in on our chosen date into a great property in Cyclops mews lovely 4 bedroom townhouse with facilities at no extra cost. He offered us late evening viewings and is now always contactable by whatsapp chat. As working tenants time frames to view properties were a struggle between us. Extremely greatful to Satnam at Reiss-Samuels for all of his efforts and I couldn’t recommend him more. 5stars very helpful company Mark.

Mark · 1 October 2026

★★★★★ 5/5

Trustpilot

New tenants of manchester road.We had…

New tenants of manchester road.We had an excellent experience with reiss samuels from Satnam, emma and the reference company paragon who contacted us regularly. Our landlord Harry is very accommodating and helpful Our first contact with them was on a Sunday and Satnam was fantastic. He consistently sent us great options, really took the time to understand our needs, and supported us throughout the search. Once we decided to put an offer on our new place, everything from reiss samuels side was straightforward and well organised. Their communication from start to finish was outstanding honestly the late night WhatsApp exchanges were so helpful. As first‑time renters in London their dedication, patience, and countless back‑and‑forth WhatsApp helped us understand every step of the process. They made what could have been a stressful journey much more enjoyable. Thank you everyone for your hard work and for helping. We truly appreciate everything you did for us. International students as we have been called it’s tough in London applying for these houses without family guarantors in the UK we had no one here. Housing hand supported us well but we hated paying the extortionate fees they charge to be a guarantor company for internationals Guidance and communication was superb and well deserved 5 stars 🌟

Jiya · 30 August 2026

★★★★★ 5/5

Trustpilot

Thank You Satnam and Team

Satnam and the team were incredibly helpful throughout the entire process. They were easily accessible whenever we needed to call them even at odd hours. As an international student finding affordable housing can be a stressful process yet our experience with Reiss and Samuels made it extremely smooth. A big thank you to Satnam and the entire team for their excellent service and assistance. Would highly recommend.

Tim · 13 June 2026

★★★★★ 5/5

Trustpilot

Trust pilot 5 start review for the…

Trust pilot 5 start review for the service i received from Satnam this week. I can not recommend enough, he is incredibly helpful from day one. We were always kept updated, the communication level was amazing, whatsapp tool, phone calls even in the evening. The rental is for a short period until such time the market settles for us to buy again, happy with the area and house we have entered into Thank you Satnam and Team

Farhan · 1 November 2025

★★★★★ 1/5

Trustpilot

Avoid, threatened me and my family with violence

I've left it a year before posting but I was always going to make sure people knew to avoid this company. I was threatened with violence and harassed by phone all when just trying to help my daughter with her student accomodation. Verbal abuse from the company owner. Satnam is a vile human being. I reported the incident to the Police such was my concern. He deserves to fail in life. Please avoid using this terrible company. I implore you. Update 1: the reply, like all others to genuine complaints demonstrates their utter denial for their own bad behaviour. In what should have been, for most normal companies, an easily managed customer conversation disintegrated into swearing and the most vile threats. Avoid, let's see this company out of business, where it belongs. Satnam should not be in a customer facing role, let alone running a business. Update 2: Satnam continues to refute this review which is 100% genuine and honest. His continual responding to this review should be enough to ward you far, far away. This constant need to voice his opinion is aligned to the calls he made to me specifically to be abusive, 4 calls to be verbally abusive and threatening physical violence to me and my family in response to my plea for a very small request of flexibility for my daughter's move in day. Nothing to do with previous landlords, to do, as I explained to him in the call, with the courier delivering her belongings a couple of hours early and rather than have her sit on the pavement to allow her to store the boxes somewhere she and her possessions would be safe. As I previously posted. Satnam needs to be avoided at all cost, he has no customer service skills. If I didn't take this seriously I would not have reported him to the Police. Imagine, having to take that action over a simple request. Please read all reviews and notice the pattern of unaccountability on the part of the company. Update 3: As is Satnam Gill's modus operandi, he's emailed me personally today, to tell me not to contact him directly - no right of reply - I find this typically pathetic from him. Odd as I'm literally leaving public reviews for awareness so others can avoid (in my personal opinion) this horrible man. People, make your own minds up. Deal with him and his despicable company at your own peril. Make your own mind up of course. This review is to warn you of the potential consequences that I personally felt.

Adrian · 30 August 2025

★★★★★ 5/5

Trustpilot

Best Agency in London!

I had the pleasure of renting a flat through Reis Samuels for three years, and I couldn’t be happier with the experience. From the very beginning, Satnam Gill was exceptionally professional and honest, something that’s unfortunately rare in the property market. Unlike many agents who are focused solely on making a sale at any cost, Satnam was transparent and genuine. Throughout my tenancy, the whole experience smooth and stress-free.

Riad · 14 June 2025

★★★★★ 5/5

Trustpilot

Hello Reiss Samuel company

Hello Reiss Samuel company, I arrived from Pakistan earlier in the week and moved into my new apartment in Isle of Dogs instantly, representative from the company Satnam was there to meet me and my wife at the concierge reception 5 star service from Satnam and the company.

Mr · 18 September 2025

★★★★★ 5/5

Google

I act as a guarantor for my son who is 20 years old studying at Greenwich university. The experience living in Avery hill in Eltham was not worth the discounted rent given the commute each day to Greenwich made us search for a new place for his second year at University. Thankfully we met Satnam via a friend who rented a property through this company last year. My son looked at several studios online through different agents, filled in numerous amounts of online applications, and most of the agents never responded back Satnam has gone over and above finally making my sons private rental a positive experience. We found him to be professional helpful, friendly and made the process of my son finely getting his rental property a success. We would like to thank Satnam and Emma for all of their help and guidance. Would 100 per cent recommend them both.

DAVID · 9 August 2025

★★★★★ 5/5

Trustpilot

Entering into a agreement in the United…

Entering into a agreement in the United kingdom can be complicated from a student from Gujarat. Cost of living in London is shocking for a 1BHK My experience with Mr Gill along with the landlady so is very good.

Gaurav · 3 November 2025

★★★★★ 5/5

Google

I can't recommend Satnam and reiss-samuels enough! i was looking for a specific rental i did drive them mad. Satnam was absolutely fantastic. In addition to incredible professionalism and expertise, he went above and beyond, was incredibly proactive to help me secure the perfect rental, brilliantly guiding me along the way and made the whole process smooth. He thoughtfully and skilfully balanced tenant and landlord needs to get to the best solution, adaptively navigating any unexpected solutions. The communication throughout the process was excellent. He kindly arranged a second viewing immediately after the assured shorthold tenancy agreement was signed in the office on short notice. Superb service and a great Human.

Andi · 19 July 2025

★★★★★ 5/5

Google

I can't recommend Satnam and reiss-samuels enough! i was looking for a specific rental i did drive them mad. Satnam was absolutely fantastic. In addition to incredible professionalism and expertise, he went above and beyond, was incredibly proactive to help me secure the perfect rental, brilliantly guiding me along the way and made the whole process smooth. He thoughtfully and skilfully balanced tenant and landlord needs to get to the best solution, adaptively navigating any unexpected solutions. The communication throughout the process was excellent. He kindly arranged a second viewing immediately after the assured shorthold tenancy agreement was signed in the office on short notice. Superb service and a great Human.

Veremo · 11 July 2025

★★★★★ 5/5

Trustpilot

I had a really lovely experience with…

I had a really lovely experience with Satnam Gill and Emma Collins they kept me up to date, swift communication over the past one week Would recommend. It was my first time renting in East london, Satnam Gill was helpful and responsive late night whatapp messages back and forward easing some of the stress i had as i suffer from anxiety pretty bad. Moved in last night into Discovery dock east tower. Lovely building so close to my work building

Kaz · 1 October 2023

★★★★★ 1/5

Google

Extremely rude estate agents, don't use. I called to request to book a viewing and spoke to an extremely rude man. Who insisted in the rudest way imaginable viewings would only be held if all tenants would be available to view. I explained we all were working and a maximum of 3 of us would be able to view today. To which he was extremely rude about insisting we were not serious about the property. He asked if the move in date of 27th August was acceptable for us. I replied that we were not opposed to this move in date but an earlier date of the 12th August would be ideal if they had other properties available. To which he started asking me why in my right mind I would be calling for a property available on the 27th August then. Eventually he hung up on me. Incredibly rude service, awful estate agent.

Lydia · 18 June 2023

★★★★★ 5/5

Trustpilot

Helpful & Professional

Great company helped us find a last minute rent for our daughter and Friends after their landlord gave them a months notice. Satnam was very helpful and professional we meet him at his business address in London E14 would definitely recommend this company and Satnam

NAT · 20 March 2025

★★★★★ 5/5

Trustpilot

Hugh thank you to Sat this week for his…

Hugh thank you to Sat this week for his hard work to get us checked in yesterday, previous rental through through unfortunately Kept in touch throughout the day and late evenings updating us about progression Thank you from the bottom of my heart Faith

Faith · 20 March 2025

★★★★★ 5/5

Google

I had the pleasure of renting a flat through Reis Samuels for three years, and I couldn’t be happier with the experience. From the very beginning, Satnam Gill was exceptionally professional and honest, something that’s unfortunately rare in the property market. Unlike many agents who are focused solely on making a sale at any cost, Satnam was transparent and genuine. Throughout my tenancy, the whole experience smooth and stress-free.

Riad · 12 June 2025

★★★★★ 5/5

Trustpilot

I finally found Reiss-Samuels after a…

I finally found Reiss-Samuels after a couple of weeks of frustration trying to get other agents to help me plan viewings ahead of my trip down to London on a particular day from the midlands. I have moved to Canary Wharf for a new job and this was quite a daunting task as other agents were not particularly helpful or friendly or just did not call back when I left messages. I do understand properties are flying of the market Professional in every way, helping find me another viewing when my original planned viewing went under offer the night before and even taking me back to the property twice in the same day as I wouldn't have another chance . After I made the offer, the landlord was quite difficult, Reiss-Samuels were in touch nearly everyday by email with an update on the agreement and checking if I had any questions and liaising with the landlord. they were excellent in explaining the detail of the tenancy agreement when I went in to sign (my first time renting). Both were friendly and professional. I would give them 10 out of 10 my girlfriend would totally agrees

Gerard · 16 February 2023

★★★★★ 5/5

Trustpilot

We have been given clear information…

We have been given clear information and instruction prior to the viewing Reiss Samuels we’re there on time to welcome us for the viewing. They were persistent both me and my husband come to view which was a ball ache as he works a lot During viewing the Lettings Consultant was very friendly and informative so was the previous tenant very nice which made us feel this is the place for us especially with the amazing viewsAfter the viewing the agent gave us further info on bills council tax etc and parking charges concierge and gym and how this all worksWe have been satisfied the way viewing was conducted We would rate the agency 5 stars the reference company paragon 4 stars and check in clerk 2 starts as she couldn’t wait to just give us the keys outside and leave We put offers in for other places before and we’re never sent any sample tenancy agreement to read over or a how to rent quide which I understand is a legal requirement before a one week deposit is paid A lot of red tape when renting in London I would advise customers reading this review to check tenancy fee act 2019 before paying a deposit but cannot fault Reiss Samuels they were great and extremely informative and the landlord seems nice reminds me of my lovely grandfather hahaWe wish we could upload pictures here to show the amazing panoramic views from our apartment in the landmark Many thanks Gabby and Ryan

Gabby · 26 June 2022

★★★★★ 5/5

Trustpilot

Not one for reviews me but I wanted to…

Not one for reviews me but I wanted to write this Throughout our time living at Pan peninsula , Satnam Gill has been a true professional helping us with all of our needs. His responses were always timely and clear, and we did not once have any issues in communication. Calls what’s app texts emails super quick.He made sure everything was taken care of and seemed to take on all the responsibility his position required. It’s the best experience we’ve had with a management company in London by far.

Charles · 11 May 2022

★★★★★ 5/5

Trustpilot

Great Service

Excellent customer service from this company for helping me find a nice flat in this chaotic market especially answering dozens of questions and helping me set up an additional viewing. Everything has been quite smooth so far had a small leak when I moved in but I was shocked how quickly the landlord Rakesh Patel responded and got it fixed literally within half an hour this evening 10/10 agent and landlord

Brian · 2 March 2023

★★★★★ 5/5

Google

I would just like to say a big thank you to the team at Reiss Samuels. We have newly appointed them to handle some of our portfolio and they have been very professional and efficient in finding us top quality tenants. Sam is a leader and ensures that both client and tenant needs and expectations are met. We look forward to working with him and his team closely on future works.

Milestone · 25 November 2024

★★★★★ 5/5

Trustpilot

I am writing this as I wanted to write…

I am writing this as I wanted to write and tell you how pleased I have been with the Lettings service with reiss Samuel's Satnam and his team have now let my property in canary wharf this time within one day It's a pleasure to deal with sat and other team members there it is only appropriate that I feed this back for their recognition.

John · 17 May 2023

★★★★★ 5/5

Google

Entering into a agreement in the United kingdom can be complicated from a student from Gujarat. Cost of living in London is shocking for a 1BHK My experience with Mr Gill along with the landlady so is very good.

Gaurav · 9 November 2025

★★★★★ 5/5

Google

Absolute pleasure of working with Reiss-Samuels. Incoming students from India linked up by our university. We can't recommend them highly enough! The entire process was seamless, professional, and stress-free from the initial Whatssapp message right through to completion. A special thank you goes to Satnam, the agent I worked with throughout, He was simply fantastic! He went above and beyond to keep me informed every step of the way, especially with her regular updates and detailed feedback for references. This level of communication gave me complete confidence throughout the process, knowing exactly how things were progressing. He was always available to answer my questions and liaised with our university representative Stacy who also made our experience so great both there expertise, dedication, and warm, positive attitude were key to the successful rental If you're looking for an agency that delivers outstanding service with a personal touch contact them if you want to live in Canary Wharf they offer places with a lot of bathrooms especially. Moved into a house with five bathrooms some were en-suites

PADAYA · 10 January 2026