Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf there was ZERO stars I will give NOTHING!! The worse agency every, terrible. I have called 100 of times and sent emails about serious issues in the house I live in and no one came back to me. They manage that property and they are doing a shetty job. My daughter is very ill and she get's infection very frequently and easily becuase of the dirty black mould i the toilet. I went to the doctor's with her and they this is the cause of it.
They still wouldn't help
Miriam · 23 October 2020
Agent replied · 22 October 2024
Hi Miriam Sadowska,
Thank you for your review. We appreciate your review and we are always looking to make our services better where and when required. We have searched in our system for your name, which does not come up, so we are unaware of any correspondence that has occurred between yourself and our organisation. If you can kindly let us know your name and in which property you were living, so we can pull up your information to enable us to review all correspondence, including any phone calls made (all phone calls are recorded for training and quality purposes) to determine what queries you provided. This will allow us to determine how often you reported any maintenance related issues and why you are leaving such a review about our company.
Kindly note that if it is cleanliness causing your daughter to be ill, we state in our tenancy agreements that tenants are responsible to keep the properties clean and tidy at all times (kindly refer to our “Clean-As-You-Go Policy) so that things like black mould build up is avoided. As long as a property is maintained, minimal maintenance related issues will arise.
Please note that we work closely as an official leasing agent with many of the London Local Authorities. We always look to improve our services in all areas of our business and appreciate any constructive feedback provided.
★★★★★ 5/5
GoogleWhat a treat!!!! I have dealt with many estate agencies before but Metropolitan and Crown has definitely went the extra mile!!! They made house hunting a smooth sail not to mention how accommodating Jonas what whilst showing me the properties. When I moved into my room a brand new Flatmate has joined who has had one too many on his day 2, that i had to have been taken away by the police. (How unfortunate right at the start, some people just can't be screened enough...For the record he apologised and left the property.) Metropolitan and Crown has made all the arrangements to prioritise my safety and meet my needs throughout this time and have made me feel well looked after unlike many other agencies would regardless of the time and day of the week. Thank you Metropolitan and Crown for bending over backwards to help a sister out! :) if you want good service metropolitan and Crown is definitely the agency you want to contact!!!!!!
Diana · 23 October 2020
Agent replied · 22 October 2024
Hi Diana. Thank you for your kind review. We are glad you had a good experience renting through our company. If you ever need a place to rent again in London, we are always here. We thank you for your custom, and wish you all the best in your future endeavors.
★★★★★ 5/5
GoogleSyed and Tarik have made my move into the new place super smooth and easy. They are always around to answer my questions and kept me in the loop every step of the way. Nothing ever felt like too much trouble. They were friendly, …
A · 17 June 2025
★★★★★ 5/5
GoogleExcellent session, very informative. A few surprises. Always good to learn something you never knew in a session.
Debbie · 17 February 2026
★★★★★ 5/5
GoogleSyed abrar helped me finding a place and provided with all information.
J · 27 March 2026
★★★★★ 5/5
GoogleVery informative Andy delivered the session very well. Very interesting
Carol · 17 February 2026
★★★★★ 5/5
GoogleVery interesting, knoledgeable and fun.
Amazing training!
Carmen · 17 February 2026
★★★★★ 1/5
GoogleI know quite a few tenants that have previously and some that still are renting from this agency.
I have never heard of an agency that is as poorly managed as metropolitan and Crown. All they care about Is money. It is literally the only time you will feel there presence when living in any of their properties.
Tenants have their belonging stolen, so many properties have damp problems, which you will not know at first because they just paint over it. People don't get deposits back... and so many other issues.
The only thing this company can guarantee, is they are really nice to u at the begining and once you are in the property, WHEN you have an issue, which I would say probably be in the first month. U will receive absolutely no help.
For anybody still renting with them, please find legal help as soon as possible.
FraudstersNegativeResponsiveness, Quality, Professionalism, Value
Abu · 23 October 2022
★★★★★ 5/5
GoogleThe section was very informative
Jincy · 17 February 2026
★★★★★ 5/5
GoogleAbsolutley brilliant interactive learning experience.
Jana · 17 February 2026
★★★★★ 5/5
GoogleVery well delivered and interactive.
Kerry · 17 February 2026
★★★★★ 1/5
GoogleI have no clue how this is operating in a place like London!!! The finance dept hang up the phone just because they can’t explain their mistakes!!!
Riaz · 12 July 2025
★★★★★ 1/5
GoogleAppalling. Was approached by one of their staff via Wotsapp. I told them my move in dates and budget and they asked me to come in on a Thursday from 6.00. The rep wasn't there and they didn't have anything for my requirements in any case. The rep didn't even get back to me to apologise. Extremely rude. Avoid.
Alex · 24 October 2019
Agent replied · 22 October 2024
Hi Alex,
Thank you for your review. We appreciate your review and we are always looking to make our services better where and when required. Our representative would have told you to come into the office during our office hours between Monday through Friday anytime between 10am to 6pm to see if there may be something available. In the property industry, rooms and whole properties can be taken at any time.
Our colleague would not have been rude but may have been simply very busy and forgot to contact you to apologise, so we apologise if this is how you felt about the situation. Nonetheless, we are sorry that it did not work out for you at that time and hope that you found a suitable accommodation since then.
★★★★★ 5/5
GoogleBeen working with this agent for many years and good service very fast response. Ian manages all our properties with no issues
Jagpal · 24 June 2025
★★★★★ 4/5
GoogleTheir requirments for letting people in are very strict. Have to provide payslops for last 3 months or guarantor with bunch of requirments that are way stricter than you'd expect. Agents are proffesional and pleasant though.
I lived in a room for 9 months. It was ok. Maintainance don't solve problems quickly but they do something eventually.
Saulius · 24 October 2016
Agent replied · 22 October 2024
Hi Saulis. Thank you for your kind review. Our requirements are strict to ensure that our landlords are receiving their rent each month. In regards to our maintenance responses, we always ensure a quick response time. Having works completed are subject to priority levels, waiting for parts and contractor availability. Regardless, we always ensure that jobs are completed.
Nonetheless, we thank you for your custom, and wish you all the best in your future endeavors.
★★★★★ 1/5
GoogleI am tenant from June 23
Very poor service and Not responding on time.
Not recommended
Mohamed · 10 April 2024
Agent replied · 22 October 2024
Hi Mohamed,
We are sorry you feel this way. Please kindly contact our Customer Service … More
★★★★★ 5/5
GoogleHello syed abrar
I just wanted to say a heartfelt thank you for all your help in finding a house …
Aminul · 17 May 2025
★★★★★ 1/5
Googlethey are thieves trying to steal my deposit money, the worst agency ever. don't ever go to dem. hope tht place drowns, they don't tell any thing to your face but hide behind email. if u really want ma depo keep it as a charity, worst agency ever.
Aayan · 24 October 2019
Agent replied · 22 October 2024
Hi Denis. We would like to start with the fact that all tenants' deposits are held with the DPS (Deposit Protection Scheme), so we never hold anyone's deposit. We have had cases where people forget to contact the DPS to reclaim their deposit after 2 years and when we are contacted about this, we remind the tenant that it is their responsibility to contact the DPS to arrange the return of their deposit.
This may be the case for you, or you did not serve your notice correctly, which is one month prior to your rent payment date, which is stipulated in all tenants' agreements.
We are a legitimate company have been trading for over a decade, and follow the law, while having a good working relationship in partnership with the many London borough Councils backed by the Government, so we are quite dismayed to read your review.
There may be a misinterpretation in regard to your deposit, so if you would like to contact us to resolve this matter, kindly call our office on 02075388887 or email us at cs@metropolitanandcrown.com and we will be more than happy to help and determine how this matter can be resolved in an amicable manner.
We will wait for your call or email.
★★★★★ 1/5
GoogleBunch of crooks don't even reply to calls or emails. Had given notice to get property back. It's nearly two year now since and still waiting and no communication. Having to resort to getting solicitors involved. Beware with these lot especially if your thinking of letting your property through them.
Samuel · 24 October 2017
Agent replied · 22 October 2024
Dear Samuel,
We are sorry you feel this way. Before you sign the contract, you are made aware that if your property is given to the Council that it may take time to provide the tenants with a temporary accommodation. However, while we waited for the Council to do so, we did ensure that your rent was always paid on time each month Guaranteed. We managed your property until the tenants were able to move out, and returned your property in a better condition than it was provided.
Nonetheless, we wish you all the best in your future endeavors.
★★★★★ 1/5
GoogleI am from Bethnal Green.this is such a disgusting agency. They wasting peoples time. They didn’t send people for repairing anything. Annoying people. Need to shut down this agancy.
Samiya · 12 October 2024
★★★★★ 5/5
GoogleBeen to so many estate agents localy they all are cowboys or charge such high fees, I have been with Metropolitan and Crown now over a year and can definitely recommend them highly very professional really happy with there work, thanks guys! 👍 …
M · 24 October 2018
Agent replied · 22 October 2024
You are welcome. Thank you for your kind review. We always ensure that our company provides a quality and professional service to all of our landlords and tenants.
★★★★★ 5/5
GoogleMet & Crown have been managing my properties for some time now. Very happy with their service and rent is paid on time, every time. Keep up the good work guys! I'd definitely recommend these guys if you want excellent service.
Stars · 24 October 2018
Agent replied · 22 October 2024
Hi Shuel. Thank you for your kind review. We are happy to provide you with our excellent service, and will continue to do so into the future.
★★★★★ 1/5
GoogleThis agency doesn't consider people as human beings. All they care about is money and business. Tenants can live in a trap hole and they will care less. Their work are very substandard. They house can fall apart yet it is not their concern. I stayed with them in two properties it was the same thing. If you have any opportunity please don't get a house under them.
Robina · 23 October 2020
★★★★★ 4/5
GoogleProcess went smoothly!
Sara · 24 December 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
