Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMetropolitan and Crown Estate Agent have provided me with their best service for many years. I have been with different managing agents, but they were not as reliable as Metropolitan & Crown Estate Agent. I travel abroad frequently and stay away for extended periods, so I must have a dependable managing agency to look after my property and alleviate my workload. Additionally, I would like to extend a special thank you to Farrah, who is the administrator officer at Metropolitan and Crown Estate Agent. Farrah is very professional and takes her job very seriously She has always done her utmost best for me whenever I have approached her with a task. A big congratulations and may your business continue to flourish. 💐🌹🥀🌷🌻💐
Yasmina · 27 March 2026
★★★★★ 5/5
GoogleSyed Abra Hussain was incredibly helpful during my move to London. He understood my requirements perfectly and found a place that matched my budget, preferred location, and overall expectations. His support made the whole process smooth and stress-free, highly recommended!
Yash · 17 April 2026
★★★★★ 5/5
GoogleMs Mathurin is always helpful, cooperative and understanding and very easy to handle any matters for my property. I greatly appreciate her help and support. Thank you so much for your kind cooperation.
MD · 3 April 2026
★★★★★ 5/5
GoogleSpecial Thanks to Mr Ian Ho
I had an excellent experience dealing with this estate agency, particularly Mr Ian Ho, Branch Manager, in relation to my unpaid rent and Section 8 repossession case.
I was facing a very difficult situation with a tenant who had refused to pay rent for several months. This placed me under significant financial and emotional stress, especially while continuing to meet my mortgage obligations.
Mr Ian Ho provided reassurance throughout and personally attended court. He also oversaw and managed all the court-related paperwork without involving a law firm. Initially, I was hesitant about proceeding in this way, but due to the financial strain caused by the unpaid rent, I accepted his assistance. Looking back, it was absolutely the right decision.
They handled my case professionally from start to finish, including the court proceedings for the Section 8 possession order. All documentation was prepared thoroughly and accurately, and their attention to detail was outstanding.
At one point, I was mentally exhausted and had to rely entirely on their support. Their knowledge, clear communication, and structured approach made a very stressful situation far more manageable. I was kept informed at every stage and received confident guidance throughout, enabling me to proceed without the need for a solicitor.
I now feel extremely relieved knowing the matter has been successfully resolved. Their fees were very reasonable, significantly lower than those of a law firm, and there were no hidden or unnecessary charges.
Thanks to their expertise and dedication, we achieved a successful outcome in court, for which I am truly grateful.
I highly recommend their services to anyone seeking a reliable, professional, and results-driven estate agent.
Mr Salim V Ahammed
Salim · 27 March 2026
★★★★★ 5/5
GoogleSyed Abrar Bhai of Metropolitan and Crown East Agent Limited is a very nice person. If you contact him with any problem or inconvenience, he responds very quickly.
Masum · 3 April 2026
★★★★★ 5/5
GoogleIan Ho branch manager has been very helpful. He has manged to help me sort out my issues with my property. Many thanks Ian.
Showkat · 27 March 2026
★★★★★ 1/5
GoogleReally disappointed with the house condition and the service they give . We are complaining about the washing machine as well as the drainage problem since we shifted to property and we solve by our self everything and again the same situation occurred for calling the service they want deposit money . Really don’t trust this agent they just provide the house and they don’t care about the service so that they can take all deposits money at the end of contract. So don’t trust I already regret.
PRATIK · 17 January 2026
★★★★★ 1/5
GoogleThe most dodgy agency I have dealt since I arrived to London 6 years ago.
They have some crazy contracts allowing whoever they want in the house whenever they want without previous advice and, to take anything from the common areas as well.
A sofa disappeared from one day to another with no explication. As well it is quite common to find people without previous advice from the agency in the house.
It is a constant harassment and invasion of privacy plus some of my food and belongings disappeared being the only tenant in the house.
I seriously regret to have dealt with them.
In regards the reply from them to that review: no sofa was replaced and no notice given when they took the old one. Harassement is to have every day/two days someone different from the agency around with no previous notice.
However I m not going to waste my time to go through all the lies they stated in them reply.
Just do not trust them please, I have been in London for more than 6 years and by far they have been the worst agency I have ever dealed with.
Gloria · 24 October 2019
Agent replied · 22 October 2024
Hi Gloria,
After reading your review, we would like to address the statements made in your review. We will rebut your statement of “most dodgy agency”.
To begin, we have been trading for over a decade and we work in partnership with several London Councils as an accredited supplier and adhere to all the UK Housing Laws.
As far as we are aware, anyone renting a property in the UK must do so by adhering to an AST (Assured Shorthold Tenancy) Agreement, of which you signed and agreed. You were renting a property that had multiple occupants in a flat share basis. We cannot see how you felt harassed when you are renting a room and not the entire property for your own use. There are other tenants (not relating to your tenancy) that are also renting rooms in the property. All housemates have signed and agreed that when a housemate reports a maintenance issue relating to the communal areas our staff will enter and rectify the maintenance issue accordingly. Respectfully, you were renting a room and not the entire property. Had you rented the entire property, then we would have required consent to enter the property to enter the property and rectify the maintenance issue. As you were renting a room, if one of our engineers were needing access to your room, we would need to provide relevant notice before doing so. If there are necessary maintenance related works that are needed to be carried out in the property in the communal areas, an engineer entering the communal areas of the property will be done during our office working hours and no notice is required, as stated in the Tenancy Agreement/Ad Hoc Terms of Agreement in your AST that you signed and agreed. Our staff also knock on the door before they enter the property, and only enter the property if there are required maintenance/cleaning services to be carried out in the property.
Regarding the sofa that “disappeared”, that sofa was badly stained and smelled of smoke due to the previous tenants, so it was removed, and another sofa was replaced. There actually was a sofa provided in the property.
Regarding your statement that your “food and belongings disappeared”, we informed you that the cleaner was questioned, and they denied taking any of your belongings. We did advise that you should contact the police and acquire a Crime Reference Number if there was anything of value taken from the property. We did not hear from you after this.
We are sorry you feel this way about our service. It may be advisable to rent a whole property in the future as to avoid any of these issues you have addressed in your review.
We wish you all the best in your future endeavours.
Metropolitan and Crown Estate Agent Ltd
★★★★★ 5/5
GoogleHe attended our care home to deliver training on food and fluid thickeners and the IDDSI framework. He was extremely knowledgeable and explained everything clearly, but what really stood out was how fun and engaging he made the training. He kept everyone involved, made the session enjoyable, and ensured we felt confident and comfortable asking questions. Professional, friendly, and very effective training, highly recommended.
Partima · 17 February 2026
★★★★★ 1/5
GoogleI been there for a month in market square
They are extremely rude and very unprofessional. There was no hot water in shower and water tape pressure was too slow i survive whole month while shower I …
Syed · 17 April 2024
Agent replied · 22 October 2024
Hi Syed,
Kindly understand that in the building in which you were renting, the water … More
★★★★★ 5/5
GoogleIan helped me with finding a tenant. He was always there to give sound advice and thought what is in my best interest.
I would recommend him if you are looking to rent or sell any property and I look forward to keep working with him and the company in the future.
Vaibhav · 16 April 2026
★★★★★ 5/5
GoogleAndy was a great trainer, very funny and informative. Thanks Andy!
Katie · 17 February 2026
★★★★★ 5/5
GoogleMetropolitan and Crowne are everything you want in an estate agent and more. They made finding my new home a painless process, I was amazed by how quickly they processed my application- making sure they kept me updated every step of the way. Tanveer Miah was especially amazing, he gave me a warm welcome and even helped me moved in ! Helping me carry all of my things to the fourth floor. Now I’m settled into my new property they have continued to impress, quickly resolving any maintenance issues. I could not recommend this estate agent more, you can tell they truly care about their clients.
Rhiannon · 23 October 2022
★★★★★ 5/5
GoogleI would like to express my gratitude to Mr. Syed for his excellent guidance and support throughout the process. He
was professional, approachable, and ensured all arrangements were handled. Also, to be honest he shows me good
Wellcome and encouragement to new local Area. I thanks a lot!!!!
Hussien · 27 March 2026
★★★★★ 1/5
GoogleI moved this agent 1st of November 2023. This is for everyone who wants to come with this agency and if they don’t give any access to the landlord then be careful, they will make a trap for you. …
Dina · 17 April 2025
Agent replied · 8 October 2025
Hi Dina,
We are sorry you and your family had to experience what you mention in your … More
★★★★★ 1/5
GoogleThey make me not want to rent with agencies anymore. They are the worst!
Me and my flatmates spent 1,5 months without a cooker, almost a month without WiFi, the boiler constantly broke.we always send them many emails so they would take care of the problems. They barely even replied. They still made us pay the full rent.
In general, they barely replied to emails unless they want money from you.
Would give them 0 stars if possible.
Annabell · 11 April 2023
Agent replied · 22 October 2024
Dear Annabell,
Some of our Landlords appoint their own engineers, who during this occasion, did not source the correct parts and then British Gas deemed the cooker as unsafe, which meant that the cooker needed to be replaced or fixed. This was compounded by the fact that the engineer did not source the correct parts for the cooker, which added to the situation. Both the boiler and cooker issues were completely out of our control. The Landlord appointed his own gas safe engineers to deal with any gas related matters.
The wifi issue is something else that is completely out of our control, as we are not an internet provider. Furthermore, it states in our Tenancy Agreements that wifi is a free service. We had our colleagues visit the property on many occasions to ensure BT had access to resolve the issue even though sometimes they would not be able to resolve the issue right away. Again, all of these issues are completely out of our control.
We hope that you have since found yourself a more suitable accommodation and wish you all the very best in your future endeavours.
★★★★★ 4/5
GoogleWe complained about drainage problems, and they were successfully resolved. We are now waiting for the window issues to be fixed. We have been communicating with Zubayer, and his communication has been very good.
FKM · 3 April 2026
★★★★★ 1/5
GoogleI am extremely disappointed with the service provided by Over the past 8 months, I have reported multiple serious issues in my property, including:
- A moving toilet with water leaking from the base. …
Abdul · 17 April 2025
Agent replied · 8 October 2025
Hi Abdul,
We are sorry you feel this way. Please kindly contact our Customer Service … More
★★★★★ 1/5
GoogleRude and unprofessional. I enquired about viewing a house that has been on the market for months and I've just been ignored. If you don't want to show me the house why not respond and say so, and give a reason? Courtesy costs nothing, and many companies find it's rather good for business. I'll take my interest elsewhere.
Alison · 10 April 2024
Agent replied · 22 October 2024
Hi Alison,
We are sorry this is how you feel. We have no intention of making people feel … More
★★★★★ 5/5
GoogleExcellent delivery of the diet & nutrition session with very important content. I have come away learning a lot that will be vital in the optimal delivery of safe, person centre care.
Elle · 17 February 2026
★★★★★ 5/5
GoogleWas looking for a 2-bedroom and came across Syed Abrar, who helped me secure the property straight away. Thumbs up for Syed and Bhavna for their help.
Adulai · 17 March 2026
★★★★★ 5/5
GoogleSyed Abrar has find it out the property. I’m really happy with him. Hi is very good man.
Thank you.
Puspo · 16 April 2026
★★★★★ 5/5
GoogleAndy gave a training session at Alston house today. Very welcoming and approachable. Made a serious topic interesting and fun to learn about. Everyone left happy.
Caitlin · 17 February 2026
★★★★★ 1/5
GoogleI have a problem with them managing one of their tenants, they have let one property that became a nuisance to a whole street/square.
I emailed the agent about 4 times and received only one dull reply. Their tenant is constantly leaving rubbish outside the bins, card boxes, nappies, foxed are coming to rave the bins because of the poor disposal. Also they are had parties during Covid lockdown.
I have reported all the above to the Newham Council and the local Councillor which have been helpful to organise cleaning the street couple of times.
I do not recommend the agency due to poor communication and not being involved at all.NegativeResponsiveness, Quality, Professionalism, Value
Cosmin · 23 October 2020
Agent replied · 22 October 2024
Hi Cosmin,
We appreciate your review and we are always looking to make our services better where and when required. We are sorry you had to live next to a neighbour who left lots of rubbish that attracted pests. If you could kindly let us know what property this is in relationship to, if there is still an issue, we will address it accordingly.
Kindly understand that we cannot police our tenants 24 hours a day 7 days a week. We manage hundreds of properties and we do our best to resolve issues in a timely manner, but we cannot control the actions of our tenants. We ensure that we address such matters with our customers/tenants to try and resolve any reported issues, and we have a good working relationship with various London Borough Councils.
Kindly understand that we manage hundreds of properties and do our best to accommodate to all our customer service queries. We did ensure that your email was acknowledged, and we hope that the situation is now resolved. If it is not, kindly let us know so we can address the tenant accordingly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
