Maxwell Properties Tower Hamlets reviews

Dear Tvtv Tvian, Thank you for sharing your feedback. However, we are unable to locate any record of your details in our system, nor do we have any transactions or correspondence with you. At our agency, we pride ourselves on maintaining the highest standards of professionalism and transparency. All holding deposits are processed in strict accordance with the law, and we provide full support to all our clients throughout their journey with us. If you believe this review was posted in error or if there is a genuine concern, we kindly ask you to contact us directly so we can address your concerns appropriately. We also encourage you to verify your claims before posting reviews, as inaccurate statements can be harmful and misleading. Thank you for your understanding, and we remain committed to assisting our genuine clients with the highest level of service.

Thank you so much for a great review! We're thrilled to hear that Esmyra and Archie made your experience smooth and enjoyable. Clear communication and easy processes are exactly what we aim for, so it’s wonderful to know we hit the mark for you. We’re also glad the minor issues have been sorted or are on their way to being resolved, it’s all part of making sure you feel at home. Your 5-star rating means the world to us, and we’ll be sure to pass your kind words on to the team. If there’s anything else we can do for you, you know where to find us. 😊

We’re so glad to hear everything went smoothly and that you felt well looked after by the team! It’s always our goal to make settling in as easy and stress-free as possible, so your feedback really means a lot. Thanks a bunch for the lovely recommendation and we’re thrilled you think we’re fab! The Maxwell Properties Team

Dear Monica, Thank you so much for your kind and thoughtful review! We’re genuinely delighted to hear that your experience with Maxwell Properties stood out, especially after a previous disappointment. It means a great deal to us that you appreciated our efficiency, communication, and attention to detail throughout the process. Our team takes pride in delivering high-quality service, so we're thrilled that everything from marketing your property to securing a tenant and assisting with the handyman, has met your expectations. Going the extra mile is at the heart of what we do, and it’s wonderful to know that it made a real difference for you. Thank you again for your trust and recommendation, it truly means the world to us. We're always here if you need anything in the future.

Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction, but we feel it is important to clarify the circumstances surrounding your experience. Prior to accepting a holding deposit, we thoroughly discussed and agreed upon the entire process with you. This included the offer agreed with the landlord, as well as the requirements for your application to proceed. It is also important to note that once the referencing process begins, your application is handed over to a third-party company for unbiased processing, ensuring fairness and objectivity in the assessment. Unfortunately, before the reservation of the property or the referencing process, both of you (Mohammad and Shokoofe) failed to disclose critical financial information, including returned direct debits and an exceeded overdraft limit, which rendered the guarantor unsuitable. Despite this, we worked diligently on your behalf to negotiate a viable solution with the landlord. This included offering the option to demonstrate financial credibility by paying six months' rent in advance. However, you chose not to proceed with this arrangement. Throughout the process, we maintained full transparency and communicated clearly with all parties involved. Additionally, we addressed your concerns through internal channels and in compliance with the guidelines set by the Ombudsman, responding promptly at every stage. We understand your frustration, but we must respectfully highlight that the process and requirements were explained to you before reserving the property. Your decision to proceed without adhering to these guidelines ultimately led to this outcome. We value fairness and professionalism in all our dealings, and we kindly request that you refrain from posting inaccurate or misleading statements. Furthermore, we ask that you stop encouraging friends, colleagues, or others to post false reviews, as this misrepresents the facts and undermines the integrity of genuine feedback. We would also like to point out that this is the second time we are responding to your review, as we have noticed you have posted it again from a different account.

Dear, Mr Robert Munene, Thank you for your kind words! We’re delighted to hear you had a great experience renting with us. If you ever return to the UK and need assistance finding a new home, please don’t hesitate to reach out, we’d be more than happy to help you again. Best regards, Maxwell Team

Thank you for sharing your feedback. However, we must firmly state that your claims are misleading and appear to be an intentional attempt to damage the reputation of our company. After thoroughly reviewing our records, we cannot find any evidence to support the situation you described, nor any interaction with a client matching the details you provided. At Maxwell Properties, we pride ourselves on maintaining a transparent and professional process for all clients. We ensure compliance with industry regulations and remain committed to upholding the highest standards of service. If you are genuinely dissatisfied, we urge you to contact us directly with verifiable information so that we can address your concerns properly. Posting fictitious or unfounded reviews not only undermines the integrity of genuine feedback but also negatively impacts the trust we work hard to build with our clients. We kindly request that you cease any further attempts to misrepresent our business.

Thank you for being a great tenant and thank you for your lovely feedback. The team would be glad to hear that they have provided you an exceptional service through your tenancy. If you have any questions relating property matters, then do let us know. We'll be glad to help. All the best in your future endeavours.

Your satisfaction is our greatest reward, and we appreciate you choosing Maxwell Properties. I wanted to personally express my sincere gratitude for taking the time to share such a fantastic review about your experience with us. We are delighted to hear that you had a positive experience with our lettings administration service and that it met or exceeded your expectations. It's always our goal to provide top-notch service, and your feedback reassures us that we are on the right track. If there's ever anything more, we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know.