Trusted Agent profile · Tower Hamlets

Knight Frank Wapping Sales reviews in Tower Hamlets

4.8

★★★★★ Excellent

1,693 reviews across 2 platforms

1 Wapping High Street, Wapping, London, E1W 1BH, Tower Hamlets, E1W 1BH

Knight Frank's office in Tower Hamlets, at 1 Wapping High Street, is rated 4.8 out of 5 across 1,693 reviews on two platforms, including 179 Google reviews rated 4.8.

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4.8 / 5

179

Reviews on Google

This office

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1,514

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Helen at Knight Frank has made our…

Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!

JUDITH · 10 September 2026

Agent replied · 22 September 2026

Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know. Best wishes Helen and the Knight Frank Stow-on-the-Wold team

5/5

Trustpilot

Exceptional client service and a successful sale

The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.

Claire · 24 July 2024

Agent replied · 26 October 2024

Dear Claire,Thank you so much for your kind words, it was a pleasure to work with you both. We wish you the best in your new home!Kind regards,Nicole & the Knight Frank South Kensington team

5/5

Trustpilot

The Sale of our house through the Clifton Office

We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.

David · 24 April 2024

Agent replied · 26 October 2024

We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.

5/5

Trustpilot

Professional and reliable service

I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.

Yuichi · 20 May 2026

Agent replied · 25 May 2026

Thank you Yuichi for your kind words. It was an absolute pleasure working with you and I wish you all the best in your new home. Thank you again. Jack

5/5

Trustpilot

Katie and Kavita have made my whole…

Katie and Kavita have made my whole experience as a new overseas landlord seamless. Helping me navigate all the tasks required along the way in a timely manner. Always just one message / call away and happy to help!

MsL · 4 September 2026

Agent replied · 22 September 2026

Thank you for your kind words and it has been a pleasure to help you navigate your new tenancy. Kind regards, Kavita, Katie and the Knight Frank Ascot Lettings team

4/5

Trustpilot

Led by Victoria Miles in the Esher…

Led by Victoria Miles in the Esher Branch the sales team were competent and communicative at all times. Their advice as our trusted advisors was much appreciated throughout the process. Victoria used her initiative and kept feedback and dialogue detailed and clear, always reaching out by phone when anything needed further clarification or explanation.

Katie · 21 May 2026

Agent replied · 25 May 2026

Thank you very much for your kind feedback. It was a pleasure to support you throughout the process. I’m delighted to hear you felt well informed and cared for, and I truly appreciate your recognition of the team’s efforts. Wish you and the family all the best! Victoria and the Knight Fran Esher Team

4/5

Google

I have used Knight Frank for several decades to find a tenant for my flat and, for the past 5 years, to manage the tenancy. They have always been excellent on finding good tenants. But the quality of day-to-day management seems to have slipped in the last couple of years. There is more churn of the people at the other end of the email, more contracting out and, I suspect, larger workloads. I used to have total confidence in them; now I have to monitor and chase up quite a lot.

Christopher · 25 October 2023

Agent replied · 24 October 2024

Dear Christopher, We are glad to hear you are happy with your tenants, but we are sorry about your experience with the management of your property. Please do reach out to complaints@knightfrank.com so we can investigate this matter further. Knight Frank

5/5

Trustpilot

Renewal Agreement - Brigette

I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.

Jon · 16 October 2024

Agent replied · 26 October 2024

Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette

5/5

Trustpilot

Amazing company

Knight Frank is an amazing company. From start to finish everyone was very responsive, helpful and agile. I’ve worked with both David de Almeida and Dom Pepper, and I am so grateful for both of their works..

Ece · 9 September 2026

Agent replied · 22 September 2026

Dear Ece, Thank you so much for your kind words and recommendation. It was a pleasure assisting you, and I'm delighted to hear that you had such a positive experience with Knight Frank We truly appreciate your trust in us and wish you all the best in your next adventure. Should you ever need any assistance in the future, please don't hesitate to get in touch. Kind regards, Dom and the Knight Frank team

5/5

Trustpilot

Adam and Maisie were great to work…

Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!

Charles · 13 March 2024

Agent replied · 26 October 2024

It has been good working with you on this transaction and thank you for making the process so smooth. We will certainly look to do more with you in the future, many thanks. Adam and Maisie.

5/5

Trustpilot

Excellent Service…

I reached out to Knight Frank by email to help with information on a family home in Bath and Charlie Taylor went to a lot of trouble to assist with my enquiries. Really impressed with his kindness and the service. I do know my English family have used the company in the past and whilst we live ‘down under’ I would still be happy to recommend Charlie and his team!

Juliette · 7 May 2024

Agent replied · 26 October 2024

Dear JulietteThank you for your kind review, I was so pleased we were able to help out. Best wishesCharlie

5/5

Google

Jad from Knight Frank has been highly professional and excellent in communicating throughout the rental process. I highly recommended him after receiving such a positive and smooth experience! Thank you Jad.

Helen · 10 October 2025

Agent replied · 10 October 2026

Thank you Helen! It was great working with you. Jad

5/5

Google

Axel has been an excellent help in finding and securing a flat in Wapping in a very competitive market. He was far more responsive and communicative than other agents we tried working with, I cannot recommend his services enough.

Tom · 18 July 2025

Agent replied · 16 April 2026

Great to work with you Tom, at the end we managed to find the right property for you! Please let us know if you need anything in the future and see you around Wapping. Kind regards, Axel.

5/5

Trustpilot

Property manager Yenssi Mckenzie Graham…

Property manager Yenssi Mckenzie Graham is really good at her job, no matter what problem I had, it was all solved immediately thanks to her. I was completely impressed with her professionalism. Always very caring, kind and helpful. I always felt safer being able to communicate with someone like her. I had an amazing experience with this company because of her. I wish her all the best.🙏🏼

Elif · 28 June 2024

Agent replied · 26 October 2024

Hi Elif,Thank-you so much for your kind words, it has been a pleasure being your property manager throughout your tenancy!I wish you and your family all the best with your new property however if you ever need any advice, please do not hesitate to reach out to me. Kindest Regards,Yenssi McKenzie-Graham

4/5

Trustpilot

Long term Knight Frank experience

I've engaged Knight Frank for a long time to rent out my flat. Mostly positive experiences, they are good at finding paying tenants. KF contractors are a little pricey but it's the same across many agencies. Latterly, Ewelina Calka in Baker Street office in Marylebone has been very good to work with, and patient in handling various tenants and repairs.

Sandra · 17 October 2024

Agent replied · 26 October 2024

Hi Sandra,Thank you so much for your lovely feedback. I am glad you enjoyed working with me and it was a pleasure to have you as a client. Ewelina

5/5

Trustpilot

Truly Professional

My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.

Annie · 16 September 2024

Agent replied · 26 October 2024

Thank you so much for your kind words and it was our absolute pleasure, you were a joy to deal with. We were all delighted we got there in the end and thank you for your patience and constant help throughout the process. All the best for the future.

5/5

Trustpilot

I would like to thank Aisha Ahmed the…

I would like to thank Aisha Ahmed the Knight Frank property Manager for her kindness, politeness and her professional handling to matters and efficient solving to problems and excellent communication with me. It was a pleasure to have her as a property manager for the apartment i was a tenant in. And I wish her luck in her career.

Abeer · 30 October 2024

Agent replied · 23 December 2024

Dear AbeerThank you so much for your kind words. I’m truly touched by your thoughtful review, and it was a pleasure working with you. I’m so glad I could help make your time at the apartment a positive experience.Wishing you all the very best, and please feel free to reach out anytime and I’m here if you ever need anything.Best wishesAisha

4/5

Trustpilot

Emily Hooper is an asset

Emily Hooper is beyond professional and went above and beyond as we had a little difficulty with the verification platform required to use. She gets the job done and is a value to the team. I am not rating a 5/5 as Emmanuel in management is not timely with addressing concerns: example reported no hot water Saturday and we didn’t hear back until Thursday. This is less than acceptable.

Alexandra · 14 May 2024

Agent replied · 26 October 2024

Thank you, Alexandra, for your kind words. It's been a pleasure assisting you. Emily

5/5

Google

Jad was amazing, super helpful with my search and always very attentive and quick to respond to my many questions! He helped me find an amazing place to live in.

Robert · 10 October 2025

Agent replied · 10 October 2026

Thank you so much for the Review, I knew we would find the right property! Best wishes, Jad

5/5

Trustpilot

I can not recommend Beth enough as she…

I can not recommend Beth enough as she has been a star in our rental property search, always very responsive to our messages and emails, always up to date with new properties in the market.. quick and she was really efficient.. we would have closed a deal in no time if we hadn’t decided to buy a property instead.

Yelda · 21 October 2024

Agent replied · 26 October 2024

Thank you for your kind review Yelda. It was a pleasure working with you, and best of luck with your ongoing search, you are in good hands with our sales team! Best, Beth

5/5

Trustpilot

House Sale

We sold our house through Knight Frank during Winter 2024/25. Helen was brilliant from the off. Through the highs and lows of the process, I always felt she was on the ball, pushing and cajoling to ensure the sale progressed. Our chain was tricky, to say the least and in the final days when it all got very tense, Helen’s skill and expertise in managing people and the conveyancing process shone through. Without Helen, I don’t believe we would have managed to keep the chain together. Thank you!

Rebecca · 22 March 2025

5/5

Trustpilot

Michael Fox , Great Partnership !!

It’s has been a great experience working with Knight Frank Mr Michael Fox who has been managing my OTB unit . He has always been very responsive to my queries and proactive in ensuring the unit repairs are taken care of. His excellent professionalism truly represents Knight Frank’s slogan of - Placing you at the heart of everything we do !! Thank you Michael once again 😄

Adeline · 5 June 2024

Agent replied · 26 October 2024

Thank you Adeline, it has been a pleasure to work with you. I wish you all the best in the future. Regards, Michael

5/5

Google

Many thanks to the Wapping team especially Jad. He has been most helpful to us when we were renting out our apartment. Always proactive and involved. He was alert to our requirements and notified us of ways to optimise the full potential of the let. We would recommend him and the team at Knight Frank Wapping to anyone looking to rent in the area.

Christina · 26 July 2024

Agent replied · 24 October 2024

Hey Christina, Thanks so much for the amazing review, I’m glad you’re happy with our services and I wish you all the best! Best wishes, Jad

5/5

Trustpilot

First rate experience letting my Wapping flat through Knight Frank

My experience dealing with Marie, head of Wapping lettings at Knight Frank, has been first rate. From the first meeting - where she provided helpful insights on the rental market - through to securing quality tenants at a good price point, I have been very happy with the levels of speed, efficiency and professionalism from Marie and her team. Thank you.

Anna · 12 September 2024

Agent replied · 26 October 2024

Dear AnnaIt was my absolute pleasure dealing with you and thank you so much for the lovely feedback. I do hope we get to work together in the future and all the best.Marie

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