Knight Frank Wapping Sales reviews in Tower Hamlets

★★★★★ 1/5

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Left feeling cheated, beyond frustrated, and patronised.

Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!

EVH · 4 February 2024

★★★★★ 5/5

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First viewing = successful tenant

I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.

Aegean · 4 February 2024

★★★★★ 5/5

Trustpilot

Fantastic experience overall

Knight Frank has been fantastic in helping me purchase my first property! I have been in the market for a flat since May 2023, looking around Richmond, Twickenham, and Chiswick. Fairly early on, Nicole from Knight Frank Richmond showed me a place that I absolutely loved but I held out from making any decisions. Due to shifts within the Richmond office, my search was taken over by Isobel. The property I had seen earlier was no longer listed by Knight Frank but Isobel contacted the sellers immediately to set up another viewing. Isobel was incredibly helpful throughout the purchasing process, keeping me updated regularly as well as liaising with the solicitors and other external contractors. If I ever had questions or issues, she was always reachable and resolved everything promptly. All in all, I could not recommend Knight Frank highly enough. A massive thanks to Isobel in particular!

Anusha · 1 February 2024

★★★★★ 5/5

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Knight Frank Wapping - Thank you Peter!

We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.

Melina · 30 January 2024

★★★★★ 5/5

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Louna was absolutely superb…

Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.

Ian · 9 December 2024

★★★★★ 5/5

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Wonderful experience with Walid Javadi

Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.

Hayk · 30 March 2024

★★★★★ 5/5

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"Exceptional Service and Outstanding Commitment - A Five-Star Experience with Jamie Vass at Knight Frank

I recently had the pleasure of working with Jamie Vass from Knight Frank, and I must say the experience was outstanding. From the very beginning, Jamie demonstrated exceptional professionalism and expertise. Our communication was seamless, thanks largely to the WhatsApp group he established, which kept everyone informed and connected throughout the process. Jamie’s dedication and attention to detail made a significant difference. I highly recommend Knight Frank for anyone seeking top-notch real estate services, and a special shoutout to Jamie for going above and beyond. Their service is truly a five-star experience!

Seshani · 26 January 2024

★★★★★ 5/5

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Excellent Tax Services

I have been using Knight Frank's tax service for over 10 years now. I am residing in Hong Kong and had a number of properties in UK which I leased out for rental income. Knight Frank looks after my tax matters very well, and for a reasonable fee. I am particularly impressed by the service provided by one of their tax advisers Edwin. His work has always been meticulously done. His is always proactive and helpful. I wish everyone in UK has the same work attitude.

Simon · 22 January 2024

★★★★★ 5/5

Trustpilot

Property management

Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!

Fenny · 1 November 2024

★★★★★ 5/5

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Just sold …

Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.

Mel · 16 October 2024

★★★★★ 5/5

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We had been in the market for 5 years…

We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!

Gul · 21 June 2024

★★★★★ 5/5

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Working with Knight Frank has been nothing short of outstanding

We recently had the pleasure of working with Shaun Terry, a real estate agent at Knight Frank, for the purchase of our new home, and the experience has been nothing short of outstanding.Shaun demonstrated remarkable patience and diligence throughout the entire process. From our initial discussions to the finalization of the sale, Shaun's professionalism and commitment to excellence were evident. His knowledge of the W2 area was particularly impressive, providing us with valuable insights and ensuring a smooth transaction.What sets Shaun apart is their dedication to client satisfaction. They went above and beyond to address our concerns, answer our questions promptly, and guide us through every step of the selling process. We felt confident and supported throughout the journey.We wholeheartedly recommend Shaun Terry and the team at Knight Frank for anyone looking for a reliable and knowledgeable real estate agent. The combination of their expertise, patience, and diligence makes them a standout choice. Five stars for an exceptional experience!

Bayswater · 15 January 2024

★★★★★ 4/5

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Satisfied for the past six years and impressed be the new property manager

As a landlord I have been quite satisfied with Knight Frank during the past six years, during which the property was taken good care of with appropriate frequency of contact. Although the property managers have changed during 2023Q4, many thanks to Kristian Lee the handover is now properly completed and everything works so well. As my current property manager, Kristian impresses me a lot by considerable sense of responsibility, willingness in problem solving and swift reaction to handle issues in a reliable way. Happy to have Kristian here and many thanks again:)

Y · 11 January 2024

★★★★★ 5/5

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Toru is the BEST !!

Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.

Amy · 8 May 2024

★★★★★ 5/5

Google

Absolutely recommend working with Axel Castillo! He helped us with a great house and has been such a pleasure to work with. He was so responsive and patient with us as we navigated a very tight timeline. He knows Wapping very well and is the perfect estate agent if you're looking in the area.

Paul · 10 June 2026

★★★★★ 5/5

Trustpilot

Great experience buying through KF

We had a great experience buying our home through Knight Frank. Clare Griffiths in the Bristol office was our Sales Progressor and she was fantastic. We were in the middle of the chain, buying and selling, and we encountered a couple of issues (mainly frustrating solicitor-based problems) and Clare was tenacious in helping us hit our exchange and completion dates. She also helped the process go smoothly overall and communication, via her, between ourselves and our sellers was excellent. Thank you again Clare! Thanks, too, to Rupert, who also helped get us over the line on a long and stressful completion day (again a solicitor-based issue). Would definitely recommend Knight Frank based on our experience as buyers.

Chris · 4 January 2024

★★★★★ 5/5

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Great people to work with

Excellent brochure and house description. Friendly well briefed people showing the house Good behind the scenes vetting of possible buyers Excellent final stages of communication on a complicated sale. Lovely people to work with at all times

Robert · 1 October 2026

★★★★★ 5/5

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Jamie Vass was an absolute pleasure to…

Jamie Vass was an absolute pleasure to work with whilst renting out my property. Having a few different estate agents value my rental property, Jamie was the only one who made me feel confident within his approach and his track record certainly backs that up! Jamie made the experience smooth & stress free. I would have no hesitation in recommending himself and Knightfrank to friends and family - Thank you Jamie!

Joe · 19 June 2024

★★★★★ 4/5

Trustpilot

A big shout-out to Naeto Soludo

A big shout-out to Naeto Soludo for being a great property manager, very communicative, friendly and generally extremely helpful. I would have given 5 stars if the everyone we had dealt with at the firm were as helpful as Naeto has been. Despite him being new to the branch, he has been the most professional of the 4 or 5 persons we've dealt with so far.Unfortunately, we did have to deal with a real-life NPC in the process of renting our property, unable to answer a yes or no question in an email chain and replying with the literal phase: 'Send [us] the monies', when referring to a £21,000 bank transfer... And just generally being rude. So, I almost pulled out of renting with Knight Frank altogether because I thought they were initially a scam company.The others at the branch can learn a lot from Nateo and I hope his performance is recognised.

Jonathan · 19 December 2023

★★★★★ 5/5

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Outstanding service and extremely helpful

Toto, George and the team at Knight Frank, Chelsea were extremely helpful when it came to the sale of a flat. In particular, in the midst of a long conveyancing process, they were communicative, responsive and engaged, and proactively helped to ensure the process reach its completion. The team at Knight Frank, Chelsea are great to work with, are very hard working and really take the time to listen to what is important to you. We would thoroughly recommend them.

Anonymous · 19 December 2023

★★★★★ 5/5

Trustpilot

A huge heart felt thanks to Stine…

A huge heart felt thanks to Stine Klaus.I have been in the property industry for over 45 years, and have to put Stine at the KF Notting Hill branch at the top of the tree, she has always being charming and happy to help no matter what was needed, and often went beyond the call of duty to help us with our letting.Well done to Stine, I hope I am lucky enough that we can work together very soon, we will be recommending you to everyone we know and anyone who will listen!

Mr · 18 December 2023

★★★★★ 5/5

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Hamzah Musaddaq Property Manager

I rent my flat via Knight Frank who also perform the property management. I've had negative experiences with Knight Frank in the past, but our new property manager Hamzah has been excellent at addressing our issues in a timely manner and ensuring we were kept in the loop. He would also follow up to make sure that the most critical repairs were being handled as quickly as possible. He is very empathetic to the tenant's situation making working with him very pleasant. He identifies pain points and tries his best to address them.

Marta · 15 December 2023

★★★★★ 5/5

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Choosing Knight Frank to let property

We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency

Ervin · 1 August 2024

★★★★★ 5/5

Trustpilot

Jocelyn's Excellent Service!

Jocelyn is a personnel with great ability and responsibility who can help you resolve any issue as a resident. I have made a mistake and payed property management fees twice, and she had help me resolve this issue in a short period of time, sending lots of emails to fix this issue. Not only so she have been able to help breakdown my queries. Undoubtedly, she has been a great help to me, I have to say she is an excellent manager! Wholeheartedly, thanks again for your help!

Yanying · 9 December 2023