Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had the pleasure of being looked…
I had the pleasure of being looked after by Lexi & James as they helped secure my dream flat for me. They worked quickly & efficiently, answered all my questions and made sure to keep me in the loop with all communications even at 9pm on a Friday! They really went above and beyond & made a usually stressful experience an absolute breeze.
Esme · 18 November 2024
Agent replied · 23 December 2024
Hi Esme,Thank you so much for your kind words. It really has been an absolute pleasure to help you find and secure such a great flat and we are so pleased that you have found the process so smooth. We look forward to continuing to work alongside you! Best wishes,Lexi and James
★★★★★ 5/5
TrustpilotInes is very helpful and always…
Ines is very helpful and always responds in time. A smooth and professional renting experience. I’ve recommended Knight Frank to my friends.
Yan · 23 July 2024
Agent replied · 26 October 2024
Hi Yan,Thank you for your kind words, I hope you are very happy in your new flatAll the bestInes
★★★★★ 5/5
TrustpilotExceptional Property Management Experience with Knight Frank
My partner and I have been residing in a property managed by Knight Frank for the past three years, and I must commend the team for being amongst the finest in the market. Our property manager, Mo, has been particularly responsive when it comes to property maintenance. Issues with the door lock and dishwasher, which had been causing inconvenience for a while, were promptly addressed. Upon sending Mo an email for assistance, we received a swift response from the repair team, and both problems were efficiently resolved within five working days, a commendable turnaround time in the UK.Mo has consistently demonstrated consideration and patience in dealing with our queries. Last summer, when we were exploring the option of renewing our lease, Mo played a crucial role in facilitating communication with the landlord and the renewal team. The information provided was both precise and concise, making the entire process seamless. Overall, we are highly satisfied with Mo's professionalism and the excellent service provided by Knight Frank's team.
TY · 7 January 2024
Agent replied · 26 October 2024
Thank you for your kind words. It is an absolute pleasure assisting in managing your property. You know where I am if you need me. Mo
★★★★★ 5/5
TrustpilotA great shame to hear Shehzad Ahmad is…
A great shame to hear Shehzad Ahmad is leaving KF. Shehzad has been helpful and efficient in managing a new property / tenancy and coordinating project works.
Andrew · 19 April 2024
Agent replied · 26 October 2024
Thank you for the kind words Andrew. It was a pleasure to work with you. ThanksShehzad
★★★★★ 5/5
TrustpilotWe would highly recommend Josh for his…
We would highly recommend Josh for his client-centric approach and outstanding service as our property manager. He's always responsive and dedicated to ensuring the best outcomes for us.
Athira · 30 March 2024
Agent replied · 26 October 2024
Thank you Athira, your high recommendation is most appreciated. Securing the best outcomes possible for you is at the heart of what we do, I am very proud to deliver an outstanding service. Best wishes, Josh
★★★★★ 5/5
TrustpilotRent and repair - the balance!
I let a small property with Knight Frank and have tenants who have incurred a lot of damage regularly. Trying to find the balance between rent and repair is never easy, but Wendy Gilchrist handled the negotiations with exceptional skill. Fully recognising it is the tenant's home as well as my building the negotiations were balanced for both sides and the result was a re-signing on a long-term let. It's not easy to put a price on a home, but it's easy to see the cost of maintenance. If both parties come out happy, it's a successful negotiation and worth noting. Appreciated and perhaps most importantly - recommended not just for lettings, but for long-term partnerships all around.
Morgan · 5 January 2024
Agent replied · 26 October 2024
Thank you for your kind review. I am thrilled we were able to find a solution that worked for all parties. It really was a pleasure assisting you. Wendy
★★★★★ 1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Ko · 4 March 2024
Agent replied · 26 October 2024
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotKF super prime letting team
A great overall experience working with the Knight Frank super prime lettings team. In particular Amy Pritchard goes above and beyond to source and secure an excellent result. Highly recommended.
Andrew · 12 February 2024
Agent replied · 26 October 2024
Thank-you for your kind words Andrew, it was a pleasure working with you and finding you a tenant and I look forward to working together again in the future! Many thanks, Amy
★★★★★ 5/5
TrustpilotAmazing
Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.
Khalig · 1 August 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance. Kind regards,Charlotte
★★★★★ 5/5
TrustpilotBest letting Experience
My best letting experience is with Knight Frank! They have professional and reliable team (especial thanks to Lucie Santander for her assistance). Letting and management fee/rate is reasonable as they provide excellent services.
Abdullah · 6 December 2023
Agent replied · 26 October 2024
Thank you Abdullah for your kind words. It was a pleasure working with you and finding you a tenant for your new property. Lucie
★★★★★ 5/5
TrustpilotCommendation for Knight Frank's Professionalism
I would like to take a moment to praise the letting agents at Knight Frank who have been assisting me with my rental property. From the very first contact, Jason Ung, the negotiator, has been incredibly nice and patient. He promptly responded to my inquiries and diligently helped me find solutions to any issues that arose. During the move-in process, the team was welcoming and warm, creating a positive atmosphere.I also want to express my gratitude to Emma Soanes, my property manager. Since moving in, I have encountered several facility-related problems, and she has gone above and beyond to contact the landlord and other relevant parties. Her efforts have been remarkable in ensuring that these issues are addressed as quickly as possible.Overall, my renting experience thus far has been excellent, and I attribute this to the professionalism and expertise of Knight Frank as an agency.
Chloe · 28 December 2023
Agent replied · 26 October 2024
Thank you ever so much Chloe, for your kind words. It really was a pleasure assisting you in finding a new home. Jason and Emma
★★★★★ 5/5
TrustpilotQuick and effective turnaround
Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo
Guillermo · 30 April 2024
Agent replied · 26 October 2024
Dear Guillermo,Thank you for the lovely review.All the best, Vinnie
★★★★★ 5/5
TrustpilotExtremely professional service
Knight Frank were respectful, honest, professional and calm all the way from first marketing our property to eventual completion day. Would highly recommend them.
Katie · 17 September 2026
★★★★★ 5/5
GoogleJad at Knight Frank was excellent! Professional and very helpful throughout the entire rental process. He was always quick to respond and efficient in getting everything sorted. Highly recommended for a smooth and supportive experience!
Louisa · 10 October 2025
Agent replied · 10 October 2026
Hi Louisa,
Thank you so much for your lovely review! It was a real pleasure working with you throughout the rental process. I'm glad I could support you in getting everything sorted quickly and smoothly. Looking forward to staying in touch!
Best regards,
Jad
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024
Agent replied · 26 October 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
TrustpilotSatisfied
I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.
Jonghoon · 1 June 2024
Agent replied · 26 October 2024
Dear Jonghoon,Thank you for the lovely review.It has been a pleasure to assist you over the years, thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotA credit to KF.
My thanks and praise to Josh Ward-Brickett for his consistently excellent service in the management of my property. His timely response, proactivity and experienced view is so assuring for an overseas owner. Thanks Josh.
David · 2 November 2023
Agent replied · 26 October 2024
Thank you David. I am very happy to be able to give you peace of mind as an overseas owner. You are a pleasure to work with and I look forward to our continuing collaboration.Josh
★★★★★ 5/5
TrustpilotGreat experience with KF
Summer was great throughout the whole experience and helped us with all questions we had!
Charlotte · 28 October 2024
Agent replied · 23 December 2024
Dear Charlotte, Thank you so much for the kind words! I’m so glad I could help make the experience smooth for you. It was a pleasure working with you, if you ever have more questions or need anything else, just reach out. Wishing you all the best in your new home! Summer
★★★★★ 5/5
TrustpilotExcellent experience with Katie Shaw
Katie Shaw and the Knight Frank team helped me to find my home, which is in a completely new neighbourhood to where I have lived the past eight years. She was courteous and professional throughout the entire process, and I greatly appreciate that she did not engage in the usual tactics that estate agents employ to pressure prospective tenants, especially in letting situations that are always skewed heavily in favour of the owner. I also liked the card that she left welcoming me to the new let. Thank you.
TL · 14 December 2023
Agent replied · 26 October 2024
Thank you so much for your kind words, I am so pleased I was able to help you find your new home, it was a pleasure working with you!All the best, Katie
★★★★★ 5/5
TrustpilotDebbie Pinkham
Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with
Gary · 11 October 2024
Agent replied · 26 October 2024
Thank you Gary for your kind words. It is a pleasure assisting you with your renewal. Debbie
★★★★★ 5/5
TrustpilotAllan is very proactive
Allan is very proactive. He is professional, responsive and efficient, ensuring all issues are promptly addressed and the property is well-maintained. Highly recommended!
Banu · 10 June 2024
Agent replied · 26 October 2024
Dear Banu,Thank you so much for your kind words. You were both such a pleasure to work with and we were pleased that you were happy with the service we provide.Best wishes , Allan
★★★★★ 5/5
TrustpilotCharlotte Maclean is an amazing person…
Charlotte Maclean is an amazing person who helped so far in renewing contract and make it ease. She is great in communiation, friendly and approachable
Customer · 29 April 2024
Agent replied · 26 October 2024
Thank you so much for your kind words. Its has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
★★★★★ 5/5
TrustpilotGreat property managers
Emma has been a great property manager throughout our time living there. All issues have been dealt with swiftly and professionally. I would highly recommend!
Alex · 29 April 2024
Agent replied · 26 October 2024
Thank you for your review Alex! I am glad I was able to assist in making your tenancy comfortable and an enjoyable experience, I will still be at Knight Frank should I be able to help you in the future. Best wishes, Emma
★★★★★ 4/5
TrustpilotI sold my house in Clifton through…
I sold my house in Clifton through Knight Frank and was impressed by how professional the whole team in the Clifton office was. The advice and support they offered throughout the whole process was excellent. I was particularly impressed by the way they managed the sale progression along a fairly drawn out and complicated chain. Rachael Hancock always kept me informed and was in constant contact with everyone in the chain to ensure a successful completion.
Customer · 29 February 2024
Agent replied · 26 October 2024
Thank you very much for taking the time to leave a kind review and we hope to be able to help you again in the future. Best wishes, Knight Frank Bristol.
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