Trusted Agent profile · Tower Hamlets
★★★★★
1,752 reviews across 2 platforms
18-19 Cabot Square, Canary Wharf, London, E14 4QW, Tower Hamlets, E14 4QW
Part of Knight Frank, see every office.
Knight Frank's office in Tower Hamlets, at 18-19 Cabot Square, is rated 4.8 out of 5 across 1,752 reviews on two platforms, including 280 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Knight Frank won in 2026.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty management
Chervon handled the management of my rental flat for a number of years. She was always on hand for any queries, and sorted out any issues promptly. I felt very confident leaving the property in her hands. Many thanks.
Thank you Elizabeth for the positive review, it has been a pleasure working with you. All the best, Chervon
5/5
TrustpilotI had the pleasure of working with Mark…
I had the pleasure of working with Mark and Priya both of whom ensured the rental process was extremely efficient due to their professionalism and attention to detail throughout. I would highly recommend and look forward to working with them again.
Thank you ever so much for oyur kinds words Lisa. We are both so thrilled we could assist!Thank youMark and Priya
5/5
TrustpilotLong term tenant
I've livent as a tenant in a flat managed by Knight Frank for 11 years and during that period all my interaction with the agency have been impeccable. They have been always on time and kept me informed when the situation required it.
Dear Ovidiu,Thank you for your kind words, it was a pleasure to assist you! All the best,Shannon
5/5
TrustpilotVery good service
We have had a very good experience in dealing with Knight Frank thus far. Gary Weatherall has been managing our property has been quick and helpful in dealing with questions coming up.
Thank you for your review. It is a pleasure working with you. Gary
5/5
GoogleI had a wonderful experience with this real estate agency, facilitated through Right move. Communication was seamless, and Jason reached out directly to inquire about my preferences and requirements. The viewings were well-organized with clear and transparent conditions from the contract signing to key handover. Even after the process was completed, the agency has continued to provide updates on the installation, which I truly appreciate. Thank you, Jason, for making my property search stress-free and enjoyable. I look forward to working with you again in the future!
5/5
TrustpilotAmazing service from Walid
Walid at Knight Frank was excellent from start to finish!We viewed multiple flats with Walid and he didn’t settle until he found the perfect option for us, also kept us updated throughout the whole process.Thanks for putting everything together Walid, we would definitely deal with you again.
Dear Joe,Great pleasure to work with you, I’m glad we found you the right property in the end and very much hope you enjoy your new home.Look forward to working with you again,Walid
1/5
TrustpilotIf I could give a 0 here I would.
If I could give a 0 here I would.I contacted Birmingham office and spoke to a Mr Charles Shephard.He came out to have a look and said he would email back a valuation the next day.One week later he said he would send it immediately and still no email.After 10 days I called him and he gave me the valuation over the phone and said he would not need to send the email.How unprofessional is that. Sadly he has not responded to emails or phone calls and voicemails left over a week now.Beware.
5/5
TrustpilotA good experience
I've been recently renting through Knight Frank, and it's a positive experience. The communication with the letting agency is very good. Any concerns or questions I had were addressed promptly, making me feel valued as a tenant.Satisfying customer service, transparent communication, it's a reliable and professional letting agency for a stress-free renting.
Dear Marzena, Thank you very much for taking the time to provide this review. I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
5/5
GoogleAt Knight Frank, there’s a very careful team in providing the services! Chris Nguyen was able to find a flat meeting all my needs very quickly! All the information provided in time and is clear. Thank you very much!
Thank you very much for your review.
5/5
TrustpilotKnight Frank at Belsize Park are great!
Knight Frank at Belsize Park have been managing the letting of two investment properties for me (recently my contact there has been Josh). They have been very reasonable, professional, prompt, polite and competent. I feel I can have confidence in their ability and that they care about my wishes and expectations.
Thank you Mahmoud, we look forward to continuing to deliver and exceed your expectations this year. Best wishes, Josh
5/5
TrustpilotSmooth processes, good service
I’m a tenant with a property for which Knight Frank are the estate agents. Have renewed my contract a few times now and they always ensure it’s a smooth and seamless process. Vinnie from renewals in particular handled my renewal and did an excellent job of making sure everything got done swiftly.
Dear Manan,Thank you for the lovely review.It has been a pleasure to assist you from your search all the way to renewing your tenancy again with us.Thank you for choosing Knight Frank once again.Kind regards,Vinnie
5/5
TrustpilotSuccessful result
Selling property in this market is a lottery and its likely to remain unpredictable. Knight Frank never over promised and they did deliver. We did not require daily updates and constant hassle so maybe we were lucky but we achieved the result we wanted in a decent time frame which is all we asked
Dear Brian, Thank you so much for your kind review - it's really appreciated. We enjoyed working with you both and wish you all the best for the future. Kind RegardsPaddy and the Knight Frank Bishop's Stortford & Cambridgeshire team
5/5
TrustpilotVery good experience
We had a very good experience working with Summer White at Knight Frank Fulham.She is always very responsive, on time and give good advice.Being new to the UK, she walked us through the whole letting process explaining the different steps.I definitely recommend!
Dear Elodie,Thank you for the wonderful feedback! It was a pleasure assisting you with the letting process, and I'm glad I could help make your transition to the UK smooth. I am always here to support you with any future needs. Looking forward to working together again!Best wishes,Summer
5/5
TrustpilotThe team at Knight Frank ( Mark Batty
The team at Knight Frank ( Mark Batty, Eleanor Davis, Ruby Goddard and Jason Chu) have been excellent in getting some great tenants for me during the lockdown. They have ensured that the process of these overseas tenants occupying the flat ran smoothly especially during these difficult times. The property managers Ruby and Jason have liased with the tenants in regards to any issues in a timely manner and respond to my emails within a day. I would highly recommend Knight Frank ( Waterloo Branch)
Thank you ever so much for your kind words. The teams are thrilled to hear you have had such a wonderful experience! Thank you. Knight Frank Lettings
5/5
GoogleWe have been letting our flat with Knight Frank in Canary Wharf during the last 2 years and we can only say positive things about Christopher Paxton and the team. Very professional and reliable team that we would highly recommend
Thank you for your lovely review and we look forward to continuing to work with you.
5/5
TrustpilotReview of Knight Frank’s (Lettings) Accounts Dept/Ehteshaam Ahmed
I had a very positive experience with the Knight Frank Lettings Department’s Ehteshaam Ahmed today. I had, what I felt, was a complicated query to deal with but he advised me in such a helpful and professional manner that the problem was sorted in next to no time… Very grateful and I appreciated his time on the matter. Regards, Venetia.
Dear Venetia,Thank you very much for taking the time to leave such a glowing review! I am very glad to hear that you had a positive experience with our service. It was a pleasure to assist you with your query.As mentioned before, please feel free to let me know if you ever have any questions.Kind regards,Ehteshaam
5/5
TrustpilotReliable efficiency.
I have always enjoyed an extremely good relationship with Knight Frank particularly because you can trust. Recently I have found Vinnie Selvakumar to be most efficient and helpful in administering and sorting out very swiftly a rental renewal. Thank you
Dear Gabriella,Thank you for the lovely review.It has been a pleasure to assist you and thanks again for choosing Knight Frank.Kind regards,Vinnie
5/5
TrustpilotA property which we wanted to buy but…
A property which we wanted to buy but unfortunately didn’t get came back on the market and without a second thought Samantha Bysouth rang me and told me the good news, she did everything she could to make sure we finally got the house,
We are so pleased you were able to secure your dream home and wish you and your family all the best in your new property.Best wishesSamantha & the Knight Frank Stratford-upon-Avon team
5/5
TrustpilotWe have been fortunate to have Emma…
We have been fortunate to have Emma Soanes as our property manager for the last year. She is always incredibly helpful, prompt in responding and thoughtful in her response. She is wonderful and we sincerely appreciate everything she has done for us.
Thank you very much for your lovely review! I wish you all the best in your future home. Best wishes, Emma.
5/5
TrustpilotHad it not been for Helen’s…
Had it not been for Helen’s committment, along with the rest of the Stow team, I doubt that we would have got our sale “over the line”. Always available and responsive, her professional efforts were very much appreciated.
Dear Alan and Diane, Thank you so much for the kind review, whilst it took somewhat longer than any of us would have wanted we got there in the end! Your patience was greatly appreciated, and I enjoyed working with you both. I hope you will be very happy with your new life in Cheshire. Best wishes Helen
5/5
TrustpilotExcellent Service from Brigette in Renewals!
Brigette from the Renewals team at Knight Frank is fantastic! She is always professional, responsive, and goes the extra mile to ensure everything is handled smoothly. Her attention to detail and excellent communication make the renewal process stress-free. Highly recommend!
Dear ChrisThanks for the lovely words. It was an absolute pleasure assisting with the renewal and thank you for your patience throughout. Kind regardsBrigette
5/5
TrustpilotFrom start to finish a very professional Service
From start to finish a very professional but personal service and also friendly and caring.Felt supported through out the process, respected privacy at all times, shared emotions and really worked hard to make the sale happen. Its a stressful time but Arabella and Jo were ace!
Rima, thank you for your kind words. You were both such a pleasure to deal with and we were pleased to get this over the line so you can move onto your next chapter out of London. Roll on moving day. Best wishes, Arabella and Jo
5/5
GoogleJason Ung was very helpful. He managed to arrange my tenancy in less than two weeks time. Responded quickly and answered any questions I had. Thanks Jason.
5/5
GoogleAmazing and extremely professional experience with knight Frank. Jason and Nicole are very helpful through out the entire process. They are very patient, timely and attention to detail. The service is just outstanding, I would strongly recommended.
Thank you for taking the time to leave us such a thoughtful 5-star review. We are truly grateful for your feedback and pleased to hear that everything worked out well for you. We hope you enjoy living in your new home. Jason and Nicole
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Knight Frank, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Knight Frank Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Yes. Knight Frank Canary Wharf Sales won Trusted Agent in The Trusted Agent 2026 awards.
